Welcome to PEN
Our aim is to provide a valuable, practical resource/service for all healthcare organisations wishing to improve the patient experience. A key emphasis of the network is learning from each other and sharing best practice. We also develop tailored solutions to support our members to improve.
The Patient Experience Network (PEN) is an independent, ‘not for profit’, service provider and membership-based network. PEN is founded upon an understanding of the importance of a great experience – whether this is for patients, carers or staff.
In April 2024, the Patient Experience Network was acquired by the Picker Group, bringing together two market leaders in measuring, understanding and improving people’s care experiences and outcomes. Picker’s acquisition of PEN builds on a strong history of collaborative working between the two organisations. The acquisition combines our breadth of expertise in person centred care and strong standing across the private and public health & care sectors.
The PEN Awards
Past participants tell us that winning one of these prestigious awards has brought great benefits for both them and their organisation, and simply taking part can be extremely fulfilling.
Our members:
Our memberships
Learn more about our memberships >Partner
Member- Use of Partner Member Logo and dedicated page on PEN website
- Partner at PEN National Awards
- Free access to the Patient Experience Network Resources
- Access to PExCheck, an organisation-wide benchmark and healthcheck
- Tailored collaboration
- Articles in PEN Newsletter (one per edition)
Associate
Member- PEN Associate Member Logo with information on PEN website
- Category association at PEN National Awards
- Access to PEN resources, networking opportunities and newsletter
- Access to PExCheck, an organisation-wide benchmark and healthcheck
- Articles in PEN newsletter (3 per annum)
Supporter
Member- Use of PEN Supporter Member Logo
- Information on PEN website
- Free access to the Patient Experience Network Resources (including case studies)
- Access to PExCheck, an organisation-wide benchmark and healthcheck
- Articles in PEN newsletter (1 per annum)
Individual
Member- Full access to case studies and other PEN resources
- Attendance at best practice days and other networking opportunities
- Access to offers from 3rd parties for PEN members
- Individual Self Check – a self test
- Receive a copy of the PEN newsletter (PENLetter)
Resources
Case Studies
We have hundreds of real-life practical examples of best practice that have been shown to improve the experience of care. Some of these are available here. We are constantly adding more, so please come back again! And if you can't find what you are looking for please let us know.
Reports
We have authored several reports with a specific focus on key areas - for example children and young people, parents with a learning disability, young people who are long term ventilated and their families, the MRI experience, people who are visually impaired, and so many more. We also host reports from other organisations here.
Newsletters
Each month we issue our PENLetter newsletter sharing all the news we have found interesting over the past month, together with blogs and news about future events. To receive your own copy please subscribe here by becoming a PENFriend.
Spotlight
Here we showcase some of the work PEN has been doing with our partners. If you would like to find out more about what we could do for you please get in touch. We’d love to hear from you.
Press Releases
We keep a note of our key press releases here.
