PEN Events

If you know of any up coming events that you would like us to put on the calendar please contact us.
Best Practice Days E-learning Course Patient Experience Events Other Events

Insight for Improvement Events – Hosted by Patient Experience Network and NHS England

Working in conjunction with NHS England and NHS Improvment, PEN are delighted to annouce four regional events:

In the North Region – 21st June – The Studio, Riverside West, Leeds, LS1 4AW
In the London and South Region – 11th July – Guy’s and St Thomas’ NHS Foundation Trust
In the West Midlands Region – 18th July – BVSC, 138 Digbeth, Birmingham, B5 6DR
In the East Midlands Region – 25th July – Doubletree by Hilton, Granata Place, Mill Lane,Cambridge, CB2 1RT

Please register to attend here:

These are a series of events where we plan to bring some of the excitement and best practice from this years National PEN Awards into the regions. Over each day we will be hearing from several of our regional winners and finalists who have used feedback and insight to drive improvment in healthcare to showcase their work, we will be hearing the latest news from the Insight & Feedback Team, and we will have the opportunity to network and discuss key themes arising from the presentations. This is a day focussed on sharing what is working well, learning from each other and having the opportunity to discuss your own challenges with like-minded professionals.

This event will be interest for people who are responsible for improving patient experience or managing measurement or insight, particularly in provider organisations or local commissioning. Further details on each day will be issued as they become available.

Outline Agenda – 9:30pm – 4:30pm

Welcome and introductions
Setting the Scene – NHS England Insight & Feedback Team
Best Practice Presentations and Discussions – PENNA Winners and Finalists
Best Practice Presentations and Discussions – PENNA Winners and Finalists
Action Planning and Reflection
Final Review

There is no charge for attending. Refreshments and a light lunch will be provided.

Please hold the correct date in your diary – Please select the location / date from the drop down menu at the top of the registration page which relates to the location you would like to attend and then select the number of tickets for that event location and complete the short form. Do let us know if your plans change so we can offer the place to someone else.

We know these will be popular events so please book your place soon to avoid disappointment.

If you have any questions please don’t hesitate to contact Helen or Gill on 01772 336639 or email


Masterclass: Complaints Handling & Response Letters

Tuesday 23 May 2017
De Vere West One Conference Centre

This interactive and practical workshop will provide a structured approach to complaints handling and response writing.  Delegates will be taken through a methodology that will ensure that all complaints are properly investigated and that responses will stand up to scrutiny. There will be a complaint and letter writing case study during which delegates will receive feedback from the trainer.

For further information and to book your place visit or email

Me first Masterclasses 2017

Upcoming training dates:

London:  5th June 2017

London:  7th July 2017

Birmingham:  26th July 2017

Me first is an education and training resource that helps health and social care professionals to develop their knowledge, skills and confidence in communicating with children and young people.

The Me first masterclasses, which are co-delivered with young people, support healthcare professionals to apply the Me first communication model to their practice. The training builds on attendee’s existing skills and expertise, and utilises quality improvement techniques to enable healthcare staff to embed learning in their clinical practice.

Please visit or email us at to sign up for training.

The future for medical technologies, devices and diagnostics: accelerating access, self care, and early indications from Innovation Test Beds

Morning, Thursday, 29th June 2017

Central London


Following the launch of the NHS Innovation Accelerator, this seminar will be a timely opportunity to assess indications from the test bed sites, and next steps for developing the role of technology in healthcare to support new models of care.

Discussion will be informed by the publication of the Accelerated Access Review, particularly in respect of its recommended establishment of a digital health technology catalyst, and advice to NICE to review its health technology assessment processes.

Further sessions will focus on utilising technology to promote self care, the growth of wearable technology, and the next steps and challenges for industry following Brexit.


Patient Leadership Summit

Friday 7 July 2017
De Vere West One Conference Centre, London

This national summit chaired and co-produced with Jonathan Hope Patient & Co-Chair ‘Realising the Value of Individuals’ NHS England will focus on the important issue of Patient Leadership and how you can support patients in your organization to co-design and improve services, how you can help patients to develop patient leadership skills and how to effectively work with patient leaders.

For further information and to book your place visit or email

Follow the conference on Twitter #patientleadership

Our 20% discount is available by quoting ref: hcuk20pen  when booking.(*Cannot be used in conjunction with any other offer.  Full T&Cs available upon request.)


Measuring, Understanding and Acting on Patient Experience Insight

Monday 18 September 2017


The CQC State of Hospitals Report, 2 March 2017 states that “Changes to improve pathways of care, patient experience, and outcomes can also have significant cost savings”
By attending this conference delegates will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to improve care. Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and demonstrate responsiveness to the feedback you receive

For further information and to book your place visit email: or call Carolyn Goodbody on 01932 429933

A 20% discount is available which can be claimed by quoting ref: hcuk20spkr