PENNA 2014 Winners and Finalists

And The Winners Are…!

What an amazing day for Patient Experience at the 2014 PEN National Awards held on 11th March! The sun shone and the new venue reflected the sparkling finalists who made the trip to the Rep in Birmingham.

It was a day packed with fresh ideas and innovation as well as celebration, and we would like to thank everyone who attended and took part, making this such a wonderful day and a landmark for Patient Experience.

For those who did not come away Winners, please rest assured that this was absolutely our most difficult year yet in terms of the judges’ decisions. They were completely taken aback by the level of quality and commitment this year by the hard working teams that entered, and with so many fantastic initiatives it was a very close call for many!

A benchmark report will follow shortly, detailing your scores compared to the Winner of your category, and judges’ comments, which we hope will be an invaluable tool for improvement and motivation.

So without further ado we would like to confirm this year’s Winners, runners up and finalists for The PEN National Awards 2014:

Access to Information
Organisation Name Entry Name
WINNER
Central London Community Healthcare NHS Trust
My Health My Say
RUNNERS UP
Ipswich Hospital NHS Trust
Bereavement Follow Up Sessions
FINALISTS
Mental Health Concern and the Institute of Health and Society, Newcastle University
Promoting Shared Decision Making in Depression
Northern, Eastern and Western Devon Clinical Commissioning Group The 111 Review Group
Bringing Patient Care Closer to Home
Organisation Name Entry Name
WINNER
Northumbria Healthcare NHS Foundation Trust
Bringing Safer Care Closer to Tanzania
RUNNERS UP
NHS Arden and Greater East Midlands CSU
High Quality Care is Homeward Bound
Wirral University Trust Hospital Early Supported Discharge for Hip Fractures
Commissioning for Patient Experience
Organisation Name Entry Name
WINNER
Midlands and Lancashire CSU
Using Insight Across a Health Systems to Improve Care
RUNNER UP
Public Health Wales
In it Together: Transgender Awareness Project
FINALISTS
NHS England – Devon, Cornwall & Isles of Scilly Area Team
Peninsula Patient Involvement Project
NHS Hull Clinical Commissioning Group Putting Patients First: Hull and Est Riding Francis 2 Stakeholder Board
Partnership Commissioning Unit DISCOVER! Engagement Programme
Slough CCG Experience Led Commissioning in Slough
Communicating Effectively with Patients and Families
Organisation Name Entry Name
WINNER
Aneurin Bevan University Health Board – Complex Care – NHS Wales
C.H.A.aT Volunteer Service
RUNNER UP
Leicestershire Partnership NHS Trust
ChatHealth School Nurse Messaging Service
FINALISTS
Ipswich Hospital NHS Trust
Bereavement Follow Up Sessions
Ipswich Hospital NHS Trust Patient Activated Critical Care Outreach Service
Liverpool Women’s Hospital How to Win PALS and Influence People
Manchester Mental Health and Social Care Trust Patient Powered Improvement within Mental Health
Continuity of Care
Organisation Name Entry Name
WINNER
City Health Care Partnership CIC
Bisphosphonates – A Dental Need , A Streamlined Referral Service Between Haematology & Oncology and the Special Care Dental Services
RUNNER UP
NHS Arden and Greater East Midlands CSU
Homeless Hospital Discharge Programme
FINALIST
Buckinghamshire Healthcare NHS Trust
Cardiac Care4Today
Northumbria Healthcare NHS Foundation Trust Managing self-harm in North Tyneside schools
Environment of Care
Organisation Name Entry Name
WINNER
University Hospitals Birmingham NHS Foundation Trust
Buggy Service
RUNNER UP
University Hospitals Birmingham NHS Foundation Trust
Orchards and Gardens at University Hospitals Birmingham NHS Foundation Trust
FINALISTS
Northumbria Healthcare NHS Foundation Trust
Dignity in Practice: Our Shared Purpose
Including Social Care to improve the experience
Organisation Name Entry Name
WINNER
NHS Arden and Greater East Midlands CSU
Discharge to Assess (D2A) Full Service Solution
RUNNER UP
South West Yorkshire Partnership NHS Foundation Trust
Creative Minds
FINALISTS
Northumbria Healthcare NHS Foundation Trust
Josephine and Jack Project
Innovative Use of Technology/Social Media
Organisation Name Entry Name
WINNER
Leicestershire Partnership NHS Trust
ChatHealth school nurse messaging service
RUNNER UP
NHS Arden and Greater East Midlands CSU
Choose Well, Feel Well Public Engagement Campaign
FINALIST
Black Country Partnership NHS Foundation Trust
Digital Story telling Workshops
Captive Health on behalf of our NHS clients Patient Connect and Staff Connect: Innovation for the NHS
Care UK The Use of Technology to Reduce Waiting Times and Improve Patient Experience
Measuring/ Reporting and Acting
Organisation Name Entry Name
WINNER
Northumbria Healthcare NHS Foundation Trust
Understanding What Matters – 5 Years On
RUNNER UP
Wirral University Teaching Hospital NHS Foundation Trust
Integrating Patient Experience into a Quality Assurance Framework
Tameside NHS Foundation Trust Hospital Alcohol Liaison Team
FINALISTS
Captive Health – Birmingham Women’s Hospital
Patient Connect App + Feedback at Birmingham Women’s Hospital
Dorset County Hospital NHS Foundation Trust MacMillan Patient Experience Team
York Teaching Hospital NHS Foundation Trust Listening in Order to Improve
Partnership Working to Improve the Experience
Organisation Name Entry Name
WINNER
Buckinghamshire Healthcare NHS Trust
Cardiac Care4Today
RUNNER UP
South West Yorkshire Partnership NHS Foundation Trust
Creative Minds
FINALISTS
Mental Health Concern and the Institute of Health and Society, Newcastle University
Promoting Shared Decision Making in Depression
NHS Arden & Greater East Midlands CSU Homeless Hospital Discharge Programme
Northumbria Healthcare NHS Foundation Trust Managing Self-harm in North Tyneside schools
St Mary’s Hospital Manchester Enhancing Services for Families Affected by Genetic Disorders
United Lincolnshire Hospitals NHS Trust Lincolnshire Patients Benefitting from the Regional Partnership
University Hospitals Birmingham NHS Foundation Trust Orchards and Gardens at University Hospitals Birmingham NHS Foundation Trust
Personalisation of Care
Organisation Name Entry Name
WINNER
Positively UK
HIV Peer Support Improving Well-being
RUNNER UP
Northumbria Healthcare NHS Foundation Trust
Dignity in Practice: Our Shared Purpose
FINALISTS
South West Yorkshire Partnership NHS Foundation Trust
Creative Minds
University Hospital of South Manchester NHS Foundation Trust Patient Experience Team – Care Companions
West Middlesex University Hospital NHS Trust A&E Volunteer Befriender Scheme
Staff Engagement/Improving Staff Experience
Organisation Name Entry Name
WINNER
Wrightington, Wigan and Leigh NHS Foundation Trust
Staff Engagement The WWL Way
RUNNER UP
Captive Health – The Ipswich Hospital NHS Trust
Staff Engagement App (with Real Time Pt. Experience reporting) at The Ipswich Hospital NHS Trust
FINALISTS
Northumbria Healthcare NHS Foundation Trust
Resilience Groups for NHS Staff
Partnership Commissioning Unit DISCOVER! Engagement Programme
Tameside NHS Foundation Trust Engaging with young people
Strengthening the Foundation
Organisation Name Entry Name
WINNER
South West Yorkshire Partnership NHS Foundation Trust
Creative Minds
RUNNER UP
Northern Devon Healthcare Trust
Benefits of Early Resolution in the Complaints Process
Hull & East Yorkshire Hospitals NHS Trust The Friends and Family Test
FINALISTS
NHS England
What’s the Story with Storytelling within the NHS
Royal Devon and Exeter NHS Foundation Trust Compassion in the Acute Trust
United Lincolnshire Hospitals NHS Trust Making Clinical Trials Drugs/Treatments Available to Lincolnshire Patients
Support for Caregivers/ Friends and Family
Organisation Name Entry Name
WINNER
Northumbria Healthcare NHS Foundation Trust
Learning from Carers – Influencing Future Doctors
RUNNER UP
Ipswich Hospital NHS Foundation Trust
Patient Activated Critical Care Outreach Service
FINALISTS
St Mary’s Hospital Manchester
Partnership Working to Empower South Asian Families Affected with Genetic Disorders and Raise Awareness of Genetic Disorders within the Community
Patient Experience Manager of the Year
Organisation Name Entry Name
WINNER
Northumbria Healthcare NHS Foundation Trust
Kelly Angus
Patient Experience Professional of the Year
Organisation Name Entry Name
WINNER
Northumbria Healthcare NHS Foundation Trust
Kim Minnis
Patient Experience Team of the Year
Organisation Name Entry Name
WINNER
University Hospitals of South Manchester NHS Foundation Trust
Patient Experience Team
RUNNER UP
South West London and St George’s Mental Health NHS Trust
SWLSTG Patient Experience Team


Overall Winners
Overall Best Third Sector Project Positively UK
Overall Best Pharmaceutical Company Janssen Healthcare Innovation
Overall Best Commissioner NHS Arden and Greater East Midlands Commissioning Support Unit
Overall Best Trust Northumbria Healthcare NHS Foundation Trust
Outstanding Contribution to Patient Experience John Dale

Congratulations to all of the PEN National Awards 2014 Winners. We look forward to seeing you next year!