PENNA15 Presentations

The PEN National Awards & Conference 2015 was held on Wednesday 2nd March 2016 at the Birmingham Repertory Theatre.  Take a look at the video highlights to get a feel for the day.

All photographs from the day can be found on our facebook page: https://www.facebook.com/patientexperiencenetwork/

Please click on the links below for the PENNA2015 – Finalists, Winners and Runners Up slide presentations and videos.

To keep up to date follow @PEN_NEWS for all the latest news.

CATEGORY: Access to Information                                           

WINNER: East & North Hertfordshire NHS TrustWatch the winners presentation here. All About our Wards:  Key Information for Patients and Visitors
RUNNER UP: South Tyneside NHS Foundation Trust Rapid Response Pathway Initiative
FINALIST: Barking Havering and Redbridge University Hospitals NHS Trust Easy Read Information Sheets for Learning Disability Patients

CATEGORY: Bringing Patient Experience Closer to Home          

WINNER: TICCS – The Integrated Care ClinicsWatch the winners presentation here. Bringing Patient Care Closer to Home in Wyre Forest
RUNNER UP: South Tyneside NHS Foundation Trust The Introduction of Using Entonox in the Community for Children Facing Distressing and /or Painful Procedures
FINALISTS: CLIC Sargent Children’s Key Worker Service Evaluation Project
NHS Leeds West CCG PEP: Patient Empowerment Project
Wirral University Teaching Hospital NHS Foundation Trust Wirral Community Midwives

CATEGORY: Commissioning for Patient Experience         

WINNER: NHS North of England Commissioning SupportWatch the winners presentation here. Deciding Together: Developing a New Vision for Mental Health Services
RUNNER UP: Bedfordshire Clinical Commissioning Group Involving Service Users and Carers in the Selection of New Mental Health and Learning Disability Providers
FINALISTS: Dudley Clinical Commissioning Group Integrated Patient Experience Reporting
NHS Arden & GEM CSU in partnership with Coventry & Rugby CCG, South Warwickshire CCG, Warwickshire North CCG, Coventry & Warwickshire Partnership NHS Trust and South Warwickshire Foundation NHS Trust Improving Maternal Mental Health Services in Coventry and Warwickshire
NHS Leeds West CCG PEP: Patient Empowerment Project

CATEGORY: Communicating Effectively with Patients and Families     

WINNER: South Tyneside NHS Foundation TrustWatch the winners presentation here. Screening People with a Learning Disability for Bowel Cancer
RUNNER UP: Common Room and Great Ormond Street Hospital Me first: Children and Young People Centred Communication
FINALISTS: Plymouth Hospitals NHS Trust Tea with Matron
Royal Brompton and Harefield NHS Foundation Trust, Children’s Long Term Ventilation Service Improving the ‘Hospital to Home’ Parent and Family Experience for Children on Long Term Ventilation via Tracheostomy
Southern West Midlands Maternity and Newborn Network Improving Communication for Better Patient and Staff Experience

CATEGORY: Environment of Care                                             

WINNER: West Suffolk NHS Foundation TrustWatch the winners presentation here. Rose Vital Tray
RUNNER UP: Wirral Community NHS Trust Environments for Children
FINALIST: Nottinghamshire Healthcare NHS Foundation Trust The Live Project – Building Communities, Encouraging Recovery

CATEGORY: Innovative Use of Technology/Social Media           

WINNER: North West London Healthcare NHS TrustWatch the winners presentation here. The use of Co-production and development of a WhatsApp™ group to improve Patient Experience of adolescents with Type 1 Diabetes
RUNNER UP: South Tyneside NHS Foundation Trust Technology Enabled Care Solution in Maternity Care
FINALISTS: Central Manchester University Hospital NHS Foundation Trust Better Communication, Promotes Better Healthcare. The Introduction of a Patient Pager System in Outpatients, Manchester Royal Eye Hospital
Leicestershire Partnership NHS Trust ECT App: Information to Patients and Carers on Electroconvulsive Therapy
NHS Arden & GEM in partnership with Derbyshire Community Health Services NHS Foundation Trust on behalf of NHS Hardwick CCG, NHS North Derbyshire CCG, NHS Southern Derbyshire CCG and NHS Erewash CCG Using Florence Telehealth to Support Diabetes Patients in Derbyshire

CATEGORY: Measuring, Reporting and Acting                    

WINNER: St Mary’s Sexual Assault Referral CentreWatch the winners presentation here. St Mary’s Sexual Assault Referral Centre “If I speak….Will you listen?”
RUNNERS UP: Bro Morgannwg University Local Health Board Measuring, Reporting and Acting
Ashford and St Peter’s NHS Foundation Trust A Culture Based Approach to the Improvement of Complaints Handling
FINALISTS: Aintree University Hospital NHS Foundation Trust Patient Feedback – Shared Improvements Dashboard
East & North Hertfordshire NHS Trust All About our Wards:  Key Information for Patients and Visitors

CATEGORY: Outstanding Contribution                                   

WINNER: Jill Fraser Kissing it Better
Special Recognition Adam Bojelian and family

CATEGORY: Partnership Working to Improve the Experience  

WINNER: Nottinghamshire Healthcare NHS Foundation TrustWatch the winners presentation here. The Story Shop – Bringing Mental Health Stories to Life
RUNNERS UP: Midlands and Lancashire CSU Insight and Partnership Improving Experience for Staff and Patients
NHS Blood and Transplant & Royal Liverpool University Hospital A Team Approach to Streamlining Therapeutic Apheresis Services in the North West
South Tyneside NHS Foundation Trust One Stop for Healthcare Checks for Diabetic Patients
FINALISTS: Macmillan Cancer Information and Support Centre, UHSM Partnership Working to Improve the Experience
NHS Leeds West CCG PEP: Patient Empowerment Project

CATEGORY: Personalisation of Care

WINNER: Common Room and Great Ormond Street HospitalWatch the winners presentation here. Me first: Children and Young People Centred Communication
RUNNER UP: Macmillan Cancer Information and Support Centre, UHSM Partnership Working to Improve the Experience
FINALISTS: Ashford and St Peter’s NHS Foundation Trust Supported Discharge Clinic
Ashford and St Peter’s NHS Foundation Trust Weighing Babies and Well Baby Clinic Pathway
NHS Blood and Transplant & Royal Liverpool University Hospital A Team Approach to Streamlining Therapeutic Apheresis Services in the North West
Wirral University Teaching Hospital NHS Foundation Trust Ward 21 – Dementia Care

CATEGORY: Patient Experience Professional of the Year

WINNER: Wirral University Teaching Hospital NHS Foundation Trust Mark McKenna

CATEGORY: Patient Experience Manager of the Year           

WINNER: Hywel Dda University Health Board Anna Tee

CATEGORY: Staff Engagement/Improving Staff Experience      

WINNER: Wirral University Teaching Hospital NHS Foundation TrustWatch the winners presentation here. LiA at Wirral University Teaching Hospital
RUNNER UP: Frimley Health NHS Foundation Trust The Patient Encounter Leadership Programme
FINALISTS: South Tyneside NHS Foundation Trust Screening People with a Learning Disability for Bowel Cancer
Southern West Midlands Maternity and Newborn Network Improving Communication for Better Patient and Staff Experience
University Hospital of South Manchester (UHSM) LEAD – Lead, Excel, Achieve, Develop

CATEGORY: Strengthening the Foundation                          

WINNER: Cambridgeshire and Peterborough NHS Foundation TrustWatch the winners presentation here. PROMISE (PROactive Management of Integrated Services and Environments)
RUNNER UP: Frimley Health NHS Foundation Trust Patient Encounter Leadership Programme
FINALISTS: Chelsea and Westminster Hospital NHS Foundation Trust (West Middlesex University Hospital Site) Strictly Best Experience
Hywel Dda University Health Board The Big Thank You
Lancashire Care NHS Foundation Trust Co-designing Always Events
Locomotor Service, Homerton Foundation NHS Trust Redesign of an Integrated Community Pain Service
Newcastle University with Newcastle Hospitals NHS Foundation Trust, Northumbria Healthcare NHS Foundation Trust, QE Gateshead Foundation Trust, City Hospitals Sunderland NHS Foundation Trust, South Tees Hospitals NHS Foundation Trust The ThinkSAFE Implementation Package, Collaboratively Developed to Promote Uptake and Spread of Patient Involvement in Improving Patient Safety

CATEGORY: Support for Caregivers, Friends and Family 

WINNER: Bedford Hospital and Carers in BedfordshireWatch the winners presentation here. The Carers Lounge, Bedford Hospital
RUNNER UP: CSH Surrey Life After Stroke Workshops
FINALISTS: South Tyneside NHS Foundation Trust – St Benedict’s Hospice Supporting Carers of People Using Hospice Services
Tameside Hospital Foundation Trust Admiral Nursing Service/Improving Dementia Care
University Hospital of South Manchester (UHSM) End of Life Care

CATEGORY: Team of the Year                                                     

WINNER: Central London Community Healthcare (CLCH)Watch the winners presentation here. Patient Experience – Bringing it all together
RUNNER UP: Medway Community Healthcare Changing Culture to Improve Patient Experience
FINALISTS: Luton CCG, GP surgery Dementia co-production in Luton
NHS Midlands and Lancashire CSU Insight and Involvement – The Team for the voice of patients
NHS North Derbyshire CCG Collaborative Complaints Peer Reviews – North Derbyshire
Northumberland, Tyne & Wear NHS Trust Complaints / PALS Team
South West London and St George’s Mental Health NHS Trust SWLSTG Patient Experience Team

CATEGORY: Turning it Around When it Goes Wrong       

WINNER: Medway Community HealthcareWatch the winners presentation here. MSK from Challenged to Great!
RUNNER UP: South West London and St Georges Mental Health NHS Trust SWLSTG Patient Experience Team
FINALISTS: Abertawe Bro Morgannwg University Local Health Board Measuring, Reporting and Acting
Ashford and St Peter’s NHS Foundation Trust A Culture Based Approach to the Improvement of Complaints Handling
Virgin Care Limited Centralising Customer Service
Wirral University Teaching Hospital NHS Foundation Trust Rapid Detection and Prompt Effective Isolation to Prevent Infections Associated with Carbapenemase Producing Enterobactrericeae

CATEGORY: Best overall                                                               

COMMISSIONER: Midlands and Lancashire CSU
CHARITY: CLIC Sargent
Private Hospital Provider: Virgin Care Limited

CATEGORY: Overall Winner PENNA2015

WINNER: Common Room and Great Ormond Street Hospital Me first: Children and Young People Centred Communication

Here is the brochure from the day: PENNA 2015 Brochure Pages FINAL

To watch the highlights of PENNA 2015, check out the video here!
And here is previous year’s video in case you missed it.

All photographs from the day can be found on our facebook page: https://www.facebook.com/patientexperiencenetwork/