General Resources

How Covid-19 has highlighted a need to improve the experience for Deaf people

By Clare Vale, Managing Director of Sign Solutions

How Covid-19 has highlighted a need to improve the experience for Deaf people


Eye Services – An Exploration
As part of the NHS EyesWise programme PEN was engaged to deliver a project to understand the experiences of patients and service users by capturing and really listening to their Voices  Find out more here:

100 Voices Article


NHS England and NHS Improvement

‘Eyes Wise’ 100 Voices Engagement Day Outputs Map

100 Voices-JourneyMap FINAL


‘Keepsake Bags’ Blog and brief
Sara Latham 
May 2020
Starting the grief journey is the ‘path’ of understanding and processing what has happened and helping you to come to terms of the changes in your life and the impact that will have.  In times where you can’t be with your loved ones, your relatives, your closest friends, at that journey’s start, has a great bearing on how you cope with that journey.  The tiniest symbolisms of compassion can have the greatest memory for you in years to come.

Find out more here.


Postcards from the Land of Grief – Comforting thoughts for the NHS

(by Richard Littledale) 

“I write this as a person wearing many hats. I write as a grateful member of my community – a rainbow displayed in my window and hands clapped raw on a Thursday night. I write as a Pastor of some 30-years standing, a person who considers it an enormous privilege to accompany people through the shadowlands of bereavement. I write as a bereaved husband – having lost my wife to cancer at the age of 53 in Autumn 2017. I also write as an author and broadcaster on the subject of bereavement. It is a specialism which I neither sought nor welcomed, but about which I speak and write often now.

I have been very concerned about the cumulative impact of multiple deaths amongst patients and colleagues on staff. In the thick of it, the time to process what is going on is so limited. In consultation with my publisher, Authentic Media, I have produced a special edition of my book Postcards from the land of grief. Reactions to this material both from a global BBC Radio 4 audience and the 2019 annual Sue Ryder lecture would suggest that it may be of help to people. This PDF selection from the book is intended as a tool to aid staff in reflecting on what they are seeing and feeling. Each ‘postcard’ is short, and the whole document is only 27 pages long. We would like to make it freely available to any NHS staff who would like to access it.

Please click on the link to access ‘Postcards from the land of grief’ in PDF format.

Thank you.”