Note from Ruth Evans
Please find enclosed our news digest for April. In this newsletter we collect all the patient experience news we have seen over the last month and put it into one place for you to access. Please do let us know if we have missed anything.
This month has seen a huge range of articles about patient experience. In the section Patient Experience News, there are three thought-provoking reads about the importance of Pain, Wait and Happy Patients, together with an article about what’s important in terms of experience for Millennials.
Under Local News, we have found several interesting examples of what’s working well including changes to improve the discharge experience, and the experience for dementia patients. Kate Granger’s #hellomynameis campaign also continues to build traction with West Herts coming on board.
From Overseas, we have included two original articles about lingering and curiosity.
May, June, and July see us spoilt for choice with several events to go to... including the Patient Safety Congress which for the first time has a patient experience stream and we have been invited to speak at this.
Don’t forget to look at the Useful Resources where you will find we have completed our updated report on the experience of care for children and young people and also have prepared for the first time a collation of the case studies focussing on complaints and turning it around when it goes wrong.
I hope you enjoy the read and, as always, please feel free to forward this newsletter. Do let us know if you have any news to share for next month.
All the best