February 2018 Newsletter

Welcome to the Patient Experience Network Newsletter
PENLetter February 2018
Issue 52
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Welcome to this month’s PENLetterWe have collated all the current and inspirational patient experience news into one place.

Welcome to our February edition of our newsletter.

First we must mention our celebration of good practice on 1st March.  Even if you have not entered an award, this is still a great event to attend where you will hear about so many examples of what is working well in the UK to improve the experience of care.

This month amongst many great articles we include several focussing on the experience for children and young people and one looking again at the power of stories.As always please send us your news – we love to share the good stuff.

All the best


PENNA2017:There are just under 2  weeks to go before we announce this year’s winners of PENNA17.

This is a day of celebration and best practice not to be missed.  The awards conference and ceremony is on 1st March 2018 in Birmingham – we’d love to see you there.  To book your place please contact events@patientexperiencenetwork.org

Do get in touch if you have any questions – the team can be reached on 033 33 44 7060 or info@patientexperiencenetwork.org.

This Month’s Case Study
Case Study – Feb 18
Leeds Teaching Hospitals Trust

Leeds Children’s Hospital TV – a 21st Century Approach to information giving
This project pertains to all children and young people treated in our hospital – but, it is also transferrable to other centres.Summary
Children and young people in hospital (CYP) need to be informed in order to be involved in their care and treatment.  This leads to better control for them, helps with self-management of care, allays fears and positively enhances their experience and improve health outcomes.


PEN News

Ruth Evans at PEN

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Latest Tweets

To keep in touch with our latest news follow us on @PEN_NEWS – this is where we share the good things going on in healthcare – or join our LinkedIn group PENFriends.
Patient Experience News
Are you following these 3 golden rules for stickier patient relationships?
Why Patient Experience Is The New Norm In The Healthcare Industry
Compassion practices benefit nurses personally and professionally—and improve the patient experience
Focus on patient experience
How patient stories can improve intensive care
Local News
Watch: ‘Baby jacket’ gives Nottingham parents instant skin-to-skin bond with newborns
General Practice/Dental
How Cultural, Language Barriers Impact Positive Patient Experience
Overseas News
Mayo Clinic’s new social media campaign highlights the patient experience in patients’ own voices
Improving Pediatric Patient Experiences with Age-Appropriate Education
Ideas that pop: Children’s hospital using popcorn to transform patient experience
Pharmacy News
What do your patients remember about you?
Technology News
How Healthcare Providers Can Modernize the Patient Experience
Amazon set to play role of technology disruptor in healthcare
3 trends to watch in patient health care technology and innovation
Other News
Why do hospitals bare butts when there are better gowns around?
Questions from our members for our members
Would you kindly circulate this very helpful link around your networks to highlight a protocol for missing people with dementia.https://www.thamesvalley.police.uk/about-us/publications-and-documents/herbert-protocol/
Patient Experience Insight SummitThursday 22 February 2018
The Studio Conference Centre, Birmingham

The National Patient Experience Insight Summit will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to improve care. Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and demonstrate responsiveness to the feedback you receive.

For further information and to book your place visit

http://www.healthcareconferencesuk.co.uk/patient-experience-and-experiences-of-care or email kate@hc-uk.org.uk

Follow the conference on Twitter #PatientExp

Our 20% discount is available by quoting ref: hcuk20pen  when booking.(*Cannot be used in conjunction with any other offer.  Full T&Cs available upon request.)


Transforming Outpatient Services National Summit

Monday 26 February 2018
De Vere West One Conference Centre, London

Outpatient clinics can be demanding environments. This national summit aims to bring together leaders of outpatient services to focus on improvement and the delivery of outstanding outpatient care and experience.

For further information and to book your place visit

http://www.healthcareconferencesuk.co.uk/improving-outpatient-services or email kate@hc-uk.org.uk

Follow this conference on Twitter #Outpatients

Our 20% discount is available by quoting ref: hcuk20pen  when booking.(*Cannot be used in conjunction with any other offer.  Full T&Cs available upon request.)


PEN National Awards 2017

Thursday 1st March 2018

The REP Birmingham

An incredible day showcasing and celebrating what is working well to improve the experience of care.  A day not to be missed.


NHS Complaints Summit 2018

Friday 9 March 2018
De Vere West One Conference Centre, London

This National Summit focuses on delivering a person-centred approach to complaints handling, investigation, resolution and learning. Through national updates, practical case studies and in depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service, and ensure that complaints lead to change and improvements in patient care. Our 20% discount is available by quoting ref: hcuk20pen  when booking.(*Cannot be used in conjunction with any other offer.  Full T&Cs available upon request.)

For further information and to book your place visit

http://www.healthcareconferencesuk.co.uk/nhscomplaints-handing-investigation-training or email kate@hc-uk.org.uk

Follow the conference on Twitter #NHSComplaints


The Point of Care Foundation’s upcoming conference: Making healthcare more human

Wednesday 28 March 2018 ,Wellcome Collection, London

In July we published a briefing entitled ‘Behind Closed Doors: Can we expect NHS staff to be the shock absorbers of a system under pressure?’, which highlights the extent of the pressure NHS staff are facing, and the consequences for patients, if more is not done to support staff.  Other recent surveys have revealed similar concerns among both the consultant workforce and junior doctors.

The CPD-accredited conference will provide an opportunity for delegates to learn from experts and to network with peers who share these concerns, in innovative and challenging sessions.  In line with our mission to ‘humanise healthcare’, delegates will learn:

•how to practice collaborative leadership between managers, staff, and patients;
•how to recognise drivers for staff engagement, how to improve staff experience, and how to enable staff to care for themselves and colleagues;
•how to understand what conditions enable staff to be at their best with patients.

The conference aims to encourage new learning and to challenge traditional ideas about the role of staff and patients.

The morning sessions will include a patient discussion panel followed by forum theatre performed by Performing Medicine, which will draw on themes from the patient panel to perform scenarios where staff can provide more human care.

The afternoon will provide the opportunity for a conversation between staff and patients, encouraging both to think about what difference it makes when relationships between them are strong, as well as what enables/prevents these relationships from building. This will be followed by a session in which clinical and non-clinical staff will make their voices heard about what conditions make them feel enabled and ‘at their best’.

Early bird tickets are now available and cost just £150 – you can book your place by visiting the event page: https://goo.gl/dNxSwi   


PEW Patient Experience Week

23-27 April 2018

More to follow! 


CILIP Health Libraries Group Conference 2018

13-15 June 2018, Keele University

Don’t miss your chance to join over 350+ health library professionals at the CILIP Health Libraries Group Conference 2018, Keele University, 13-15 June 2018. Click here for further information.

The CILIP Health Libraries Group Conference always has a programme that is at the forefront of current thinking. Many delegates remark each year that they learn more best practice in two days at the conference than they do in a whole year behind their desks. 2018 will be no exception, of course.

To register: Secure your place now with an early bird discount of 20% off before 23rd February. Click here to register.

To speak: You can now submit your proposal, and submissions close 31st January 2018. Submit your proposal here.

To exhibit: The exhibition hall is almost full, and this year we are delighted that Wolters Kluwer is our Lead Sponsor. To book your space, download the brochure and booking form here.

You can follow #HLG2018 for updates on Twitter from either @NovusMEM or @CILIPHLG. Contact our event manager Carol Stevenson at Novus Marketing and Event Management, on contact@novusmem.co.uk.


In-depth legal masterclass: Informed Consent After Lanarkshire

Tuesday 19 June 2018
De Vere West One Conference Centre, London

This one-day course will cover all elements of informed consent as well as the law relating to treatment of those who lack capacity and who are unable to give informed consent.

For further information and to book your place visit

http://www.healthcareconferencesuk.co.uk/informed-consent-masterclass-training or email kerry@hc-uk.org.uk

Our 20% discount is available by quoting ref: hcuk20pen  when booking.(*Cannot be used in conjunction with any other offer.  Full T&Cs available upon request.)


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