January Newsletter

PENLetter January 2016
Welcome to the Patient Experience Network Newsletter
PENLetter January 2016
Issue 29
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Note from Ruth Evans

Please find enclosed our news digest for January!  And a Happy New Year!  As always in this PENLetter, you will find news we think is of interest curated into one place for you. If we have missed anything, please do let us know!  

Although a quiet month in the news, it's been busy at PEN as our judges worked hard just before Christmas to judge the submissions and make their decisions. We are gearing up to make this year’s event the best ever with an amazing array of great work to share. 
We are also looking to re-vamp our website and we’d welcome your views!  Please let me know if you’d like to see some changes… now is a great time to let us know. And, as always, please do let us know if there are any other areas we can develop.

I hope you enjoy the read, and please feel free to forward this newsletter. Do let us know if you have any news to share for next month.

All the best

PENNA 2016
Our judges have made their decisions, and the shortlist has been announced (if you missed it, please find the full details here: http://patientexperiencenetwork.org/).
Now it is time to sign up for the National Patient Experience Network conference, showcasing the finalists and winners who will share their examples of best practice.

2nd March 2016 Awards conference at the REP in Birmingham...
Hold this date in your diaries!

To book your place or find out more about the Best Practice Conference on 2nd March, please contact the event team on events@patientexperiencenetwork.org or 01772 336639.  To book online, please click here https://www.regonline.co.uk/penna
This Month's Case Study

Managing Self-Harm in North Tyneside Schools

Northumbria Healthcare NHS Foundation Trust


The project was developed from a locally identified need. The aim was to look at how self-harm could be managed in schools for all children and young people equally. Therefore, it included our children and young people with learning disabilities in our special school systems.

All resources and materials developed were adapted by members of the project group including CAMHS nurses, Community Learning Disability Nurses, Educational Psychology, Education Staff, Young Minds Charity and special school nurses. This ensured that these resources would be useful to Children and Young People with Learning disabilities.

PEN News

Ruth Evans at PEN

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PEN National Awards

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To keep in touch with our latest news follow us on @PEN_NEWS - this is where we share the good things going on in healthcare - or join our LinkedIn group PENFriends.

Local News

Hospital changes made after patients inspect wards

Colchester hospital opens new help point for patients

Carers lounge Bedford Hospital shortlisted


Patient Experience

The Value of Successful Patient Experiences

Overseas News

Accountability and Appreciation - Two Sides of the Same Coin

The Hidden Patient Experience  


Pharma News

 A New Era of Health-Care Innovation

Something Different

Epsom and St Helier Hospital gives hampers to patients spending Christmas alone


Articles From Our Members


Health for Kids and Health for Teens

Last year’s overall winner of the PEN National Awards, Leicestershire Partnership NHS Trust shares news of another 
initiative focussing on the experience for children and young people (CYP). 

The Health for Kids and our National Award winning Health for Teens websites are ground-breaking, NHS-firsts that have enjoyed unprecedented national and local attention; regularly referenced by Department of Health leads and other health trusts on social media. They were created to complement and raise the accessibility of school nurses with local school children, their families and teachers. Since launch, healthforkids.co.uk has received 179,367 page views (launched June 2014), and healthforteens.co.uk has received 53,742 page views (launched March 2015). Each website regularly receives a return rate of around 40% signalling that visitors like the content and are returning for more.
Their unique mix of clinically assured interactive content, striking design, games, health forms and maps – all co-designed with over 200 children and young people, have firmly placed the websites as market leaders and sought after brands.
At the same time, the websites are helping school nurses to reduce their paperwork and bureaucracy, make them more accessible, raise their profile, acting as a great resource, and also help them plan for services with commissioners through data from the online health needs forms.
We want to give local NHS Trusts/Local Authorities like yourselves the opportunity to have local information on the Health for Kids and Health for Teens websites.  You would be able to use the benefits of it, such as the health needs form for school nurses to feed into their pupil record databases, interactive maps of school nurse bases, as well as the signposting and personalised newsfeed space. It is a one stop shop for all children and young people to seek universal health information that is safe and from a trusted source, through quality assured content that is fit for the smartphone generation.
For more information please contact: Shinal.Pancholi@leicspart.nhs.uk

A Practical Guide to Improving Outpatient Services
Friday 22 January 2016
Hallam Conference Centre, London

Through expert sessions and practical case studies the conference will focus on improving outpatient services, ensuring patient records are available, monitoring and improving patient experience, demonstrating leadership, redesigning outpatient services, developing and implementing core standards and the developing role of virtual outpatient clinics. 
For further information and to book your place visit 
http://www.healthcareconferencesuk.co.uk/improving-outpatient-services-cqc-inspection-standards or email hanisha@hc-uk.org.uk 
Follow the conference on Twitter #Outpatients
Communicating Risk in Health Information
Tuesday 26 Jan 2016

Risks and statistics are an essential part of patient information. What is a person’s risk of developing a particular condition in their lifetime, or of having a certain symptom? What is the chance of a treatment or procedure working? What is the risk of getting different side-effects? And can people change these risk factors?
However, many patients are unable to comprehend basic statistics, nevermind navigate their way through the reams of data that may come with health information comparing treatment options. As information and support professionals, your job is to make sure you can guide patients through the minefield of data and figures to help them feel confident in making their own decisions.

This one-day event will: look at the challenges many patients experience when trying to understand risk; hear from experts in the field of communicating risk; and share case studies from health information professionals who have addressed this in their work.
The event will close with a practical group session that allows delegates to discuss the key challenges they face and how they can apply the findings or recommendations from the presentations in their work.
Please get in touch now for 
information or to secure your place at http://www.pifonline.org.uk/pif/?ee=73 or email claire.murray@pifonline.org.uk

Measuring, Understanding and Acting on Patient Experience Insight
Friday 29 January 2016
Hallam Conference Centre, London

This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to improve care. Through national updates and case study presentations, the conference will support you to measure, monitor and improve patient experience in your service, and demonstrate responsiveness to the feedback you receive.
For further information and to book your place visit
http://www.healthcareconferencesuk.co.uk/patient-experience-and-experiences-of-care or email kate@hc-uk.org.uk  Follow the conference on Twitter #PatientExp

Effective Consent Practice: Implementing the new duty to explain risks to patients
Tuesday 9 February 2016
Hallam Conference Centre, London

This conference focuses on effective consent practice following the Supreme Court judgement in March 2015 in the case of Montgomery v Lanarkshire Health Board.  The conference will include extended legal and practical updates on the new duty to explain risks to patients and what the supreme court judgement means for your practice and service, understanding decision-making within the consent process, individualising consent and communication of risk, capacity and consent and legal issues surrounding children, older people, vulnerable adults, pregnant women and people with mental illness or learning disability, consent in a nurse led service and consent and refusal of treatment.
For further information and to book your place visit
http://www.healthcareconferencesuk.co.uk/effective-consent-practice or email hanisha@hc-uk.org.uk
Follow the conference on Twitter #ConsentNHS 

PENNA 2015 Awards Conference
Wednesday 2nd March 2015
The REP, Birmingham

A day not to be missed where we showcase all the PENNA 2015 finalists and winners.  To find out more contact the team on 03333 44 7060 or email them at awards@patientexperiencenetwork.org 
This awards conference is a unique blend of awards ceremony and best practice conference as all winners present their case study and all shortlisted organisations take part in a networking exhibition.

Patient Safety, Incident Reporting, Investigation & Learning
Friday 11 March 2016
Hallam Conference Centre, London

This conference focuses on developing effective systems and processes for patient safety incident reporting, investigation and learning. The conference will provide a national update and practical case study sessions focusing on improving your incident reporting rates, using incident reporting to proactively identify errors before they occur, an extended legal session on incident investigation and adherence to the duty of candour, and learning lessons through incident reporting.
For further information and to book your place visit
http://www.healthcareconferencesuk.co.uk/patient-safety-incident-reporting-investigation-learning or email hanisha@hc-uk.org.uk
Follow the conference on Twitter #patientsafety

Presenting Evidence for Healthcare Professionals Training Course
Wednesday 16 March 2016
Hallam Conference Centre, London

Facilitated by Kate Hill, Solicitor, InPractice and RadcliffesLeBrasseur Solicitors. This course is suitable for all healthcare professionals; those who have been asked to be a witness of fact (for example, a treating clinician who has been asked to attend a Coroner’s Inquest to give evidence) as well as those undertaking expert witness work. 
For further information and to book your place visit http://www.healthcareconferencesuk.co.uk/presenting-evidence-for-healthcare-professionals-training-course
or email hanisha@hc-uk.org.uk
Creating An Autism Friendly Hospital
Thursday 15th April 2016
Royal Manchester Children’s Hospital, Oxford Road, Manchester, M13 9WL

To book your place, please email frances.binns@cmft.nhs.uk or call 0161 701 5504

The Power of Partnership: Working in collaboration to deliver high-quality health and care information and support: 2016 Annual Conference for People Working in Health and Care Information and Support,
Wednesday 25 May 2016
Royal College of Physicians, London

If you care about high-quality, accessible health and care information and support, this is the conference you should be attending in 2016.  
Our 2016 conference theme is the ‘Power of Partnership’. Partnership working is about developing inclusive, mutually beneficial relationships across a range of sectors that improve the quality of health information and support, and the experience of care for patients and the public.
The interactive and participatory style of the conference will include:
•Case studies on targeted information for hard to reach groups, developing digital approaches for self-management, and much more, will allow you to learn from a range of projects that have involved partnership working.
•‘Question Time’ style Keynote Conversations with panelists from a range of sectors, across the UK, will enable you to take part in the discussions and contribute your views.
•Dedicated networking sessions will allow you to share your experiences, make connections and create, and discover, new partnerships to drive your work and projects forwards.
With the chance to submit an entry to our Best Poster Competition, and a range of sponsorship and exhibition opportunities available there is something for everyone.
Please get in touch now for more information or to secure your place at www.pifonline.org.uk/2016-conference or email nicole.naylor@pifonline.org.uk


Useful Resources

Patient Experience Digest 

Over the last year, we have issued several resources.  If you have missed them, please see them listed below:

CYP resources:
All resources shared at our series of events in November 2015 can be found on our website: http://patientexperiencenetwork.org/resources/cypexp-events/  This includes copies of all presentations, free resources shared at the event and great examples of best practice.

We also issued (hosted or authored) several reports that can be found on the reports area of the website:
Commissioning for an improved patient experience for children and young people.pdf
Improving the Patient Experience of Children and Young People.pdf
Paediatric Long Term Ventilation Report-v12 – final.pdf

We will be issuing an updated copy of Improving the experience for Children Young People Report in the next few weeks.

Maternity Resources: 
We have also shared several resources related to the maternity experience of care recently. These can be found here:
Ladder of Power postcard FINAL 260815
Maternity Survey
report 2015 with LD FINAL 260815
Self-advocacy database Aug 2015
Hidden Voices of Maternity – Executive Summary FINAL 260815
Hidden Voices of Maternity – Easy Read
Hidden Voices of Maternity Report FINAL 260815
Improving Service User Experience in Maternity Services
Maternity Survey report-final.PDF

Winning Principles:
Having interviewed and reviewed the case studies in 
our archives we also created a series of Winning Principles or best practice in patient experience. These can be found here:
Winning Principles Full Report
wo Case studies FINAL
Winning Principles Summary Report FINAL

Copyright © 2016 Patient Experience Network, All rights reserved.

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