July 2016 Newsletter

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Welcome to the Patient Experience Network Newsletter
PENLetter July 2016
Issue 35
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Note from Ruth Evans

 Please find enclosed our news digest for July. In this newsletter we collect all the patient experience news we have seen over the last month and put it into one place for you to access.  Please do let us know if we have missed anything.
 
As we do not issue a newsletter in August, in this edition we feature two of our 
award-winning case studies.  The first is The Story Shop - Bringing Mental Health Stories to Life from Nottinghamshire Healthcare NHS Foundation Trust - and the other is the Rose Vital Tray from West Suffolk NHS Foundation Trust. Both are great examples of simple ideas making a huge difference.

The last four weeks have seen a huge range of patient experience news – from masks for storm troopers to yellow plates and pretty much everything in between.

For our l
eaders we include two articles - one focussing on the changes required for the workforce to address the demands of the future from the Nuffield Trust, and one from Forbes looking at how to lead cultural change.

Across the other 
articles, empathy features regularly as perhaps you may anticipate in patient experience.  We have also found articles reflecting local work and recognition through local awards, which is great to see.  Perhaps these great examples will be put forward for us to share in the PEN National Awards!

This month I’d also like to highlight two articles focussing on General Practice – we will continue to run this as a separate section and hope to find some more great patient experience news to share in the arena.

Don’t forget to look at the Useful Resources, where you will find we have captured some of the resources shared via Twitter over the last few weeks.

I hope you enjoy the read and, as always, please feel free to forward this newsletter. Do let us know if you have any news to share for September as we do not run a newsletter in August!  Wishing you a wonderful summer.

All the best
Ruth

 

PENNA2016: DATES RELEASED!

PENNA2016 is now open for entries.

On 28th November 2016 at 17:00 we will close for entries.
In the period 9th December - 19th December 2016 we will invite our judges to review submissions and issue our shortlist on 23rd December 2016.

21st March 2017 is the date for our AWARDS Conference and Ceremony at the REP in Birmingham – please put this date in your diary!


If you have any questions, please contact the team on 033 33 44 7060 or awards@patientexperiencenetwork.org

 

This Month's Case Studies


The Story Shop - Bringing Mental Health Stories to Life
 
Nottinghamshire Healthcare NHS Foundation Trust
 
The Story Shop is special to all who come into contact with it – the ‘Stories’ benefit with their own personal recovery, wellbeing, they feel valued and respected, the importance of their lived experiences are making a difference and they know it. They are incredibly honest and open about their lived experience, some stories are intimate. Those who listen whether it be medical students, members of the public or young people all take away a lived experience, a new understanding of mental health and an understanding of our continual fight against stigma (we have qualitative evidence).

READ MORE HERE...


Rose Vital Tray
 
West Suffolk NHS Foundation Trust
 
The unique nature of this initiative lead to the innovation receiving its own registered trademark. A completely unique initiative which is both simple and cost effective to implement which achieves measurable patient benefits as highlighted in the Impact and Results.

The Rose Vital® Tray is relevant to all patient wards and Trusts across the country and beyond. The scope of the potential benefits is incredible to improve the experience of the estimated 41,000 patients admitted to NHS Trusts across the country per day. In addition to the resource implications from the benefits already seen at West Suffolk Hospital as a result of this initiative, where an improved nights’ sleep has improved patient recovery and reduced their stay in 
hospital.

READ MORE HERE...

PEN News
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To keep in touch with our latest news follow us on @PEN_NEWS - this is where we share the good things going on in healthcare - or join our LinkedIn group PENFriends.


Leadership News
 
 


Reshaping the workforce to deliver the care patients need




How Do You Change An Organizational Culture?


 


Patient Experience News
 


To what extent does ‘hourly rounding impact patient experience scores?




Designing Empathy into the Patient Experience





The Quadruple Aim: Enhancing Patient Experience, Improving Health, Reducing Costs, Plus Improving Staff Morale



 


Local News
 

Volunteers to use iPads to help hospital patients and visitors find their way around




1st hair/beauty salon, run by students, in a hospital








Staff and volunteers at Bradford District Care NHS Foundation Trust honoured at Oscars-style event



Storm Trooper radiotherapy mask for cancer patient boy







General Practice


Bath and north east Somerset GPs rated best in the country



Take Quality Care to the Next Level with an Engaged Medical Practice Staff





Overseas News


Health literacy key for better health, better care




Rural hospitals face unique challenges



Blood donors in Sweden get a text message whenever their blood saves someone's life

 



Technology News



How Yale New Haven Hospital boosted patient satisfaction


6 benefits of the Internet of Things (IoT) for hospitals and healthcare





How Virtual Reality Can Improve Patient Experience in Healthcare







Other News


Food Served on Bright Yellow Plates Can Help Dementia Patients Remember to Eat



Something Different



Using Argentine Tango to Teach Nursing Students Empathy
 

 


Articles From Our Members
 







Involving Children and Young People in Our Work

Figuring out how to involve children and young people in our work has been something we have tried to solve for a little while now, as to be honest we don’t have any particular experience in working with them directly so the thought was a little daunting, and then it struck us – let them decide!

The Children and Young People's Mental Health Improvement Team in Yorkshire & the Humber
is establishing a CYP Advisory Group (soon to be given a much better title I hope!) which will feed into our work programme activities to make sure that what we do truly meets their needs and expectations. 

Read more here...
 


Events

CLIP Health Libraries Group Conference 2016
Thursday 15th & Friday 16th September 2016
Location: The Scarborough Spa, Scarborough

Library & Knowledge Services staff are vital to healthcare and underpin clinical and management decision making. Attending the CILIP Health Libraries Group Conference will give you the extra skills you need at your fingertips in just two information-packed days.

Find out how you can get involved and deliver Knowledge for Healthcare within your organisation (Keynote speaker confirmed: Louise Goswami, National Programme Lead for H4K.)

Uncover the latest technologies and innovations available to help you do your job more smartly.

Form career-long relationships and connect with other like-minded professionals from across the health service, the academic sector, the independent sector, government departments, professional associations, charities and public libraries.

The biennial CILIP HLG Conference has become the place that 350+ health librarians from across the UK convene to exchange ideas, discover the latest innovations and make long-lasting professional connections.

To find out more, submit a session proposal, discover the exhibition opportunities, or simply to register, just visit www.cilip.org.uk/hlg - book before 29th April for 20% early bird discount. 
www.cilip.org.uk/hlg
Twitter: #HLG2016


 

Thursday 13 October 2016
Hallam Conference Centre, London

Medical expert witnesses are under increasing pressure to write better reports, for less money and in shorter spaces of time.

This training day will ensure you are fully up to date with all the latest Civil Procedure Rules (CPR) Changes and Civil Justice Council Guidance on expert evidence. It will also take you through key case law in relation to personal injury and clinical negligence, along with a recommended report format.  

For further information and to book your place visit

http://www.healthcareconferencesuk.co.uk/civil-expert-witness-report-writing-training-course or email hanisha@hc-uk.org.uk

20% discount is available for PENFriends by quoting ref: hcuk20pen when booking. (*Cannot be used in conjunction with any other offer. Full T&Cs available upon request.)
 


Effective Discharge Planning and Practice
Wednesday 19 October 2016
Hallam Conference Centre, London

 
Following the May 2016 Ombudsman Report of investigations into unsafe discharge from hospital, and the 1st December 2015 NICE national guideline on the Transition between inpatient hospital settings and community or care home settings for adults with social care needs, this conference focuses on improving discharge planning and practice and meeting the new recommendations in practice.

The new guideline calls for continuity of care for people being transferred from hospital. Hospitals should ensure that any pressure to make beds available does not result in unplanned and uncoordinated discharges. In addition, hospital and community teams should work together to tackle factors that could prevent a safe and timely transfer of care from hospital.

For further information and to book your place visit
http://www.healthcareconferencesuk.co.uk/effective-discharge-planning or email hanisha@hc-uk.org.uk
Follow this event on Twitter #DischargeNHS

 

Masterclass: The Duty of Candour in Practice

Tuesday 1 November 2016
Hallam Conference Centre, London

This one-day in-house course, led by an experienced Barrister and Accredited Mediator, covers the legal framework surrounding the Duty of Candour and what it means in practice. The emphasis will be on developing the practical skills needed to ensure compliance with the Duty of Candour.

For further information and to book your place visit

http://www.healthcareconferencesuk.co.uk/courses/duty-of-candour.html

or email hanisha@hc-uk.org.uk

20% discount is available for PENFriends by quoting ref: hcuk20pen when booking. (*Cannot be used in conjunction with any other offer.  Full T&Cs available upon request.)

 

Conference: Measuring, Understanding and Acting on Patient Experience Insight

Tuesday 29 November 2016
Hallam Conference Centre, London

This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to improve care. Through national updates and case study presentations, the conference will support you to measure, monitor and improve patient experience in your service, and demonstrate responsiveness to the feedback you receive.

For further information and to book your place visit

http://www.healthcareconferencesuk.co.uk/patient-experience-and-experiences-of-care or email kate@hc-uk.org.uk

Follow the conference on Twitter #PatientExp

20% discount is available for PENFriends by quoting ref: hcuk20pen when booking. (*Cannot be used in conjunction with any other offer.  Full T&Cs available upon request.)

 

Conference: Recognising and Responding to the Deteriorating Patient

Wednesday 30 November 2016
Hallam Conference Centre, London

This one day conference focuses on recognising and responding to the deteriorating patient through improving the reliability of patient observations and ensuring quality of care to reduce failure to rescue of acutely ill patients. The conference opens with a National Update on developments and improving the effectiveness of the National Early Warning Score (NEWS). The conference continues with practical case study based sessions on identifying patients at risk of deterioration, improving practice in patient observations, responding to the deteriorating patient, and improving the communication of NEWS at the interface of care. Extended sessions will focus on cardiac arrests as never events, and improving the response to sepsis.

For further information and to book your place visit

http://www.healthcareconferencesuk.co.uk/deteriorating-patient or email nicki@hc-uk.org.uk

Follow the conference on Twitter #deterioratingpatient

20% discount is available for PENFriends by quoting ref: hcuk20pen when booking. (*Cannot be used in conjunction with any other offer.  Full T&Cs available upon request.)



Conference: Complaints Handling, Investigating, Resolving and Learning for Clinicians and Managers in Health and Social Care

Friday 2 December 2016
Hallam Conference Centre, London

This conference will provide a practical guide to handling, investigating, responding and learning from complaints in health and social care. Through national updates, practical case studies and in-depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service and ensure that complaints lead to change and improvements in patient care. 

For further information and to book your place visit

http://www.healthcareconferencesuk.co.uk/nhscomplaints-handing-investigation-training  or email hanisha@hc-uk.org.uk Follow this event on Twitter #NHSComplaints

20% discount is available for PENFriends by quoting ref: hcuk20pen when booking. (*Cannot be used in conjunction with any other offer. Full T&Cs available upon request.)

 

Conference: National PROMs Summit 2016

Wednesday 7 December 2016
Cavendish Conference Centre, London

This conference will open with international and national developments in Patient Reported Outcome Measures (PROMs) and will then focus on PROMs in clinical practice; using case studies of PROMs changing clinical practice alongside expert sessions on subjects such as using PROMs for decision making, to change practice, and auditing and analysis of outlines. There will also be national updates on the future of PROMs, a masterclass aimed at beginners to PROMs, an extended interactive session focusing on ePROMs, and another focusing on patient engagement and involvement in PROMs development. 

For further information and to book your place visit

http://www.healthcareconferencesuk.co.uk/proms-training or email hanisha@hc-uk.org.uk

Follow this event on Twitter #PROMs2016

20% discount is available for PENFriends by quoting ref: hcuk20pen  when booking.(*Cannot be used in conjunction with any other offer.  Full T&Cs available upon request.)

 

Learning from Serious Incidents: Implementing the CQC Recommendations

Wednesday 7 December 2016
Hallam Conference Centre, London

The Care Quality Commission have identified following five opportunities for improvement for NHS acute trusts:

1.Prioritising serious incidents that require full investigation and developing alternative methods for managing and learning from other types of incident.
2.Routinely involving patients and families in investigations.
3.Engaging and supporting the staff involved in the incident and investigation process.
4.Using skilled analysis to move the focus of 
investigation from the acts or omissions of staff, to identifying the underlying causes of the incident.
5.Using human factors principles to develop solutions that reduce the risk of the same incidents happening again.

This conference focuses on learning from serious incidents: improving the quality of investigations and ensuring lessons are learned and embedded into practice. Through national updates, practical case studies and expert-led extended sessions, the conference will provide a practical guide to implementing the five opportunities for improvement as identified through the Care Quality Commission review.

For further information and to book your place visit http://www.healthcareconferencesuk.co.uk/serious-incidents-cqc   or email kate@hc-uk.org.uk

Follow the conference on Twitter #NHSSeriousIncidents

20% discount is available for PENFriends by quoting ref: hcuk20pen when booking. (*Cannot be used in conjunction with any other offer. Full T&Cs available upon request.)
 

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