March 2018 Newsletter

Welcome to the Patient Experience Network Newsletter
PENLetter March 2018
Issue 53
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Welcome to this month’s PENLetter

We have collated all the current and inspirational patient experience news into one place.

Welcome to our March edition of our newsletter.

Since we last wrote, we have encountered the “Beast from the East” who did their best to disrupt our day of celebration.  But patient experience leaders are not easily put off by the weather and so nearly 200 people joined our celebrations in Birmingham on 1st March.

Not quite the day we planned but still a fabulous day of celebration and recognition of some of the wonderful work being done across the UK to improve the experience of care.   Please see PENNA2017 for more information.

This month’s case study feature the overall winner – Walsall Healthcare NHS Trust with Informed and Empowered. 

You can watch the Overall Winners Presentation here.

We have also included a little more information about Catherine Carter, this year’s outstanding contributor.

As always please send us your news – we love to share the good stuff.

All the best

Ruth

PENNA 2017 AWARDS
A day to be remembered for so many reasons – not least the brilliant presentations of great work to improve the patient experience.  Despite the “Beast from the East” we welcomed nearly 200 people to our celebration of the amazing initiatives in place today around the UK.  There is so much to be proud of as organisations still find innovative and yet sometimes simple ways to improve the experience of care for all involved.

Mountainsob, mistral-despair, vanishing-world, blown-from-polar-fur, shovelcrusted, meringuerpeaks, boomerangablanca, pycho-hail, sorbet-deluge and phlegm-de-neige are just 10 of the 50 words Kate Bush has for snow!  I have a few more – which perhaps I won’t share with you!  However, I do have many, many words for the amazing people working hard to improve the experience of care across the UK including dauntless, indomitable, venturous, mettlesome …..awe-inspiring, amazing, persevering, ingenious, unstoppable, ….and as some of the audience suggested “inspired” but hopefully not “snowed-in” (as someone else suggested) – after taking part in PENNA2017.

We have invited people to share their words from the day and here are just some we have received so far:

HUMBLING, INSPIRING, CAPTIVATING, THOUGHTFUL, PASSIONATE

The winners, runner up and shortlisted organisations are as follows:

Please click on the links below to view the presentations:

Overall Winner 2017 Walsall Healthcare NHS Trust –Informed and Empowered
Watch the Overall Winners Presentation here.
Access to Information
WINNER:  Healthy London Partnership
Watch this presentation here. 
NHSGo – 1 Year On
RUNNER UP: Investing in Children Investing in Children – Type 1 Kidz
FINALIST: Barking, Havering and Redbridge University Hospitals NHS Trust Getting to Know Us
FINALIST: Purple Rainbow Supporting Pancreatic Cancer UK Purple Rainbow Pancreatic Cancer Stories
Bringing Patient Experience Closer to Home
WINNER:  Plymouth Hospitals NHS Trust Healthy Bones Mobile Service
RUNNER UP: NHS Blood & Transplant
Watch this presentation here.
Implementation of a Service for the Provision of Allogeneic Serum Eyedrops
FINALIST: Birmingham Community Healthcare NHS FT The Birmingham School Nurse Ambassador Programme
FINALIST: Fresenius Kabi & Calea UK Ltd Elevating the Patient Voice
Championing the Public
WINNER:  Public Health Wales Listening and Learning from Children and Young People
RUNNER UP: Healthwatch Essex 555 Model of Engagement
RUNNER UP: South Staffordshire & Shropshire Healthcare NHS FT
Watch this presentation here. 
Service User Involvement and Empowerment in Acute Mental Health and Forensic Services
FINALIST: Birmingham Women’s and Children’s NHS FT Listening to our Non-English speaking families
FINALIST: Hywel Dda University Health Board Partnering for Person-Centred Mental Health
FINALIST: North of England Commissioning Support Unit Path to Excellence Transformation Programme
Commissioning for Patient Experience
WINNER:  South Devon & Torbay CCG – Northern, Eastern & Western Devon CCG Yellow Card
RUNNER UP: NHS Southwark Clinical Commissioning Group
Watch this presentation here.
Developing Care Coordination with People with Multiple Long Term Conditions
FINALIST: PPL & West London CCG West London My Care My Way Learning Labs
Communicating Effectively with Patients and Families
WINNER:  Global Initiative Ltd
Watch this presentation here. 
Global Initiative Ltd – Hettys-Hospital
RUNNER UP: Gloucestershire Hospitals NHS FT Deaf Communication Cards – Promoting Effective Communication with Deaf Patients
FINALIST: Northumbria Healthcare NHS FT Pilot Use of an Assistive Hearing Device
FINALIST: Plymouth Hospitals NHS Trust Providing Patients, Visitors and Staff with More Choice for Hearing Services
FINALIST: Barking, Havering and Redbridge University Hospitals NHS Trust Learning Disability Communication Flashcards
Continuity of Care
WINNER:  NHS Blood & Transplant Implementation of a Service for the Provision of Allogeneic Serum Eyedrops
RUNNER UP: Northumbria Healthcare NHS FT Palliative Care Northumbria
FINALIST: Barking, Havering and Redbridge University Hospitals NHS Trust Using Age UK Care Navigators
FINALIST: Derby Teaching Hospitals NHS FT Keeping You in the Loop
FINALIST: Nottingham University Hospital NHS Trust
Watch this presentation here.
End of Life Care Improvement Collaborative Project
Using Insight for Improvement
Overall Winner:  Gloucestershire Hospitals NHS FT
Watch this presentation here.
Small Steps Big Changes
Accessibility
WINNER:  Barking, Havering and Redbridge University Hospitals NHS Trust Supporting Families after Bereavement – Daisy Centre 
RUNNER UP: Birmingham Women’s and Children’s NHS FT Listening to our Non-English speaking families
FINALIST: Derby Teaching Hospitals NHS FT Flower Sculptures
Outstanding Contribution
WINNER:  Northumbria Healthcare NHS FT Pilot Use of an Assistive Hearing Device
RUNNER UP: Northumbria Healthcare NHS FT Introducing a Birth Reflection Pathway in Maternity Services
FINALIST: Mid Cheshire Hospitals NHS FT Acute Medical Unit – To Take Out Medications Project
FINALIST: Mid Yorkshire Hospitals Improving End of Life Care Experience
FINALIST: Milton Keynes University Hospital NHS FT Hug in a Bag
FINALIST: Purple Rainbow Supporting Pancreatic Cancer UK Purple Rainbow Pancreatic Cancer Stories
Other NHS Funded
WINNER:  St Mary’s Sexual Assault Referral Centre Bringing Information to Life for People with Learning Disabiilties
RUNNER UP: NHS Blood & Transplant Implementation of a Service for the Provision of Allogeneic Serum Eyedrops
FINALIST: Nottingham University Hospital NHS Trust Skin To Skin Jacket Initiative
FINALIST: PPL & West London CCG West London My Care My Way Learning Labs
Staff
WINNER:  Gloucestershire Hospitals NHS FT Small Steps Big Changes
RUNNER UP: Virgin Care Feel the Difference
FINALIST: Manchester University NHS FT Using Insight for Innovation Brilliant Basics
FINALIST: Northampton General Hospital NHST Keep Connected
Innovative Use of Technology/Social Media
WINNER:  Walsall Healthcare NHS Trust
Watch this presentation here.
 Informed and Empowered
RUNNER UP: Healthy London Partnership NHSGo – 1 Year On
FINALIST: Global Initiative Ltd Hettys-Hospital
FINALIST: St Mary’s Sexual Assault Referral Centre Bringing Information to Life for People with Learning Disabiilties
Measuring, Reporting and Acting
WINNER: Mid Cheshire Hospitals NHS FT
Watch the presentation here.
Acute Medical Unit – To Take Out Medications Project
RUNNER UP: Northumbria Healthcare NHS FT Using Patient Experience Data for Service Improvement
RUNNER UP: Northampton General Hospital NHST Keep Connected
FINALIST: Hertfordshire Partnership University NHS FT Inpatient Survey Review
FINALIST: Tees, Esk and Wear Valley NHS Trust Making Best Use of Technology to Collect Report and Use Feedback
FINALIST: The Ipswich Hospital NHS Trust Frailty Care on a Surgical Ward
Partnership Working to Improve the Experience
WINNER: Northumbria Healthcare NHS FT Palliative Care Northumbria
RUNNER UP: Barking, Havering and Redbridge University Hospitals NHS Trust
Watch the presentation here.
Withdrawal of Critical Care at Home
RUNNER UP: Derby Teaching Hospitals NHS FT Flower Sculptures
FINALIST: Great Ormond Street Hospital National Young People’s Forums-Advisory Group Meet Up
FINALIST: Hywel Dda University Health Board Partnering for Person-Centred Mental Health
FINALIST: Mid Cheshire Hospitals NHS FT Acute Medical Unit – To Take Out Medications Project 
Personalisation of Care
WINNER: Sandwell and West Birmingham Hospitals NHS Trust
Watch this presentation here.
The Triple D Team and Pathway 
RUNNER UP: Nottingham University Hospital NHS Trust End of Life Care Improvement Collaborative Project
FINALIST: Barking, Havering and Redbridge University Hospitals NHS Trust Holistic Approach to Improve Patient Experience
FINALIST: Liverpool Women’s NHS FT Listening to Womens Choices and Personalised Maternity Budgets
FINALIST: Milton Keynes University Hospital NHS FT Hug in a Bag
FINALIST: Plymouth Hospitals NHS Trust Patient Diaries in Intensive Care
Staff Engagement/Improving Staff Experience
WINNER: Manchester University NHS FT
Watch this presentation here. 
IQP A firm foundation for an Accreditation Scheme
RUNNER UP: Gloucestershire Hospitals NHS FT Small Steps Big Changes
FINALIST: Milton Keynes University Hospital NHS FT Peer to Peer Listening Service
FINALIST: The Dudley Group NHS FT Improving the Experience of Patients with a Learning Disability
Strengthening the Foundation
WINNER: Plymouth Hospitals NHS Trust Empowering Care in Partnership ‘#letsbeopen
RUNNER UP: Northumbria Healthcare NHS FT Introducing a Birth Reflection Pathway in Maternity Services
FINALIST: Healthwatch Essex 555 Model of Engagement
FINALIST: The Ipswich Hospital NHS Trust Involving Patient Leaders in Human Factors Training
FINALIST: Virgin Care Feel the Difference
Support for Caregivers, Friends and Family
WINNER: Barking, Havering and Redbridge University Hospitals NHS Trust
Watch this presentation here.
Empowering Care in Partnership ‘#letsbeopen
RUNNER UP: Investing in Children Type 1 Kidz
FINALIST: Mid Yorkshire Hospitals Improving End of Life Care Experience
FINALIST: Milton Keynes University Hospital NHS FT Dementia Initiatives
FINALIST: Plymouth Hospitals NHS Trust Bereavement Bags
FINALIST: The Ipswich Hospital NHS Trust Frailty Care on a Surgical Ward
Team of the Year
WINNER: Derby Teaching Hospitals NHS FT
Watch this presentation here.
Derby Patient Experience Team
RUNNER UP: Northumbria NHS Foundation Trust The Patient Experience Team of the Year
FINALIST: Cardiff and Vale University Health Board Cardiff and Vale Patient Experience Team
FINALIST: Great Ormond Street Hospital Patient Experience Team of the Year – Including Pals
Turning it Around When it Goes Wrong
WINNER: Mid Cheshire Hospitals NHS FT
Watch this presentation here.
Endoscopy Team – Withdrawal of Consent
RUNNER UP: Plymouth Hospitals NHS Trust Empowering Care in Partnership ‘#letsbeopen
FINALIST: Northampton General Hospital NHST Meet the Matron
FINALIST: South Staffordshire & Shropshire Healthcare NHS FT Service User Involvement and Empowerment in Acute Mental Health and Forensic Services
Patient Experience Transformer of Tomorrow
Dr. Louca-Mai Brady – Research Associate & Independent Consultant – Kingston University Rhetoric to Reality: Research on Embedding Young People’s Participation in Health Services
Patient Experience Advocate of Tomorrow
Aleksandra Jankowska – Student Social Worker – Hertfordshire Partnership NHS FT & University of Lincoln Service Evaluation: Patient Feedback on the CPA Process in a Medium Secure Setting
Best In Class:
Trust of the Year Northumbria Healthcare NHS Foundation Trust
Commissioner of the Year South Devon and Torbay CCG – Northern, Eastern & Western Devon CCG
Outstanding Contribution Catherine Carter – CHANGE
Charity / Third Sector of the Year Healthwatch Essex
Private Company of the Year Global Initiative
Best Tweeter Kuldeep Singh – Walsall Healthcare Hospitals NHS Trust
Best Poster Milton Keynes University Hospital NHS FT
Best Judge Rupert Fawdry – Retired NHS Consultant
Best Networker Sara Turle – Barking, Havering & Redbridge University Hospitals Trust
Best Quote Nicky Beecher – University Hospitals Birmingham NHS FT
Mover and Shaker Diane Baker – The Dudley Group NHS FT
Music Maestro Martin Trotman – Birmingham & Solihull Wellbeing Community Choir
Simply The Best Diane Taylor – South Staffordshire & Shropshire Healthcare NHS FT

Here is the link to the winners, runners up and shortlisted organisations where you will see we have also uploaded the videos and presentations.

If you’d like to hear more we are also running a series of insight events with NHS England around the country:

9th May – Birmingham

22nd May – London

13th June – Leeds

21st June – Cambridge

We will be issuing information about registering on our website and also circulating to our members early next week.  If you are not a member – it is free to join, just drop us a note on info@patientexperiencenetwork.org

Thank you to all who joined us, to all who entered, and to our partners for supporting us:  NHS England, Picker and Liverpool John Moores University

Do get in touch if you have any questions – the team can be reached on 033 33 44 7060 or info@patientexperiencenetwork.

This Month’s Case Study
Walsall Healthcare NHS Trust
Informed and Empowered

PENNA 2017 Overall Winner

Winner – Innovative Use of Technology & Social Media

General Summary 

The Walsall Children’s Healthcare app is unique as it was born out of a patient shadowing experience which highlighted the plight of a worried mother who did not have the right information at the time that she needed it most. The intelligence gained highlighted a gap in the information available to patients and families about hospital visits, procedures and investigations. The paediatric consultant observing this experience translated this into a patients, families and staff teams enterprise to explore it further and co-produce a solution. The app introduces children and families to the teams looking after them and provides a plethora of information around procedures and investigations conducted in our department. It also allows children and young people to feedback about the service or individual clinicians they would like others to learn from. It also has protected sections for staff including guidelines and teaching timetables in the same app. With limited resources and a limited budget of £500, the app was created using in-house resources, staff voluntary time and readily available web tools. The content was developed in consultation with patients and staff ensuring that it is fit for purpose and user friendly. For example the children and young people’s section was developed following a focus group and user testing. The app continues to evolve as team members provide additional information and user feedback is responded to. Since its launch a mere 12 weeks ago, the app has been downloaded over 150 times and received in excess of 5500 page-views. It has been shared in many forums including local press and has generated national and international interest. Link to the app: https://apps.appmachine.com/walsallchildrensservice

READ MORE HERE

My name is Catherine Carter I have worked at CHANGE for 10 years.
 I am a project worker and a trainer.  I have worked on many projects around health for people with learning disabilities. I am currently on a Project where three providers across the England will hire support workers as peer support workers to people with learning disabilities.

I have worked on projects around looking at maternity services and mums with learning disabilities and trained professionals like midwifes and social workers on better communication with parents with learning disabilities.

I have been a member of NHS England accessible standards board giving them advice on learning disabilities and how it should be approach around the standards.
I have given speeches and training around women with learning disabilities that have been raped or sexual abuse or have been in domestic abuse situation.
I have done research around mental health for people with learning disabilities and cancer services on what easy read is available for them.

I really enjoy working at CHANGE as I feel I am standing up voices for people with learning disabilities who can share their voice of views and making services better for people with learning disabilities.

PEN News

Ruth Evans at PEN

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Articles From Our Members
Fancy getting involved in Experience of Care Week?

NHS England is partnering with NHS Improvement to kickstart preparations for Experience of Care Week 2018.  It’s an international initiative – this year running from 23 to 27 April – to celebrate the work that’s happening across health and social care to keep improving experiences of care for patients, families/carers and staff.

Throughout the week, NHS England will be taking part in social media conversations on experience of care, running webinars and taking part in events around the country, encouraging NHS providers and commissioners, along with third sector organisations and other stakeholders, to get involved in this milestone year of the NHS’s 70th birthday. Last year, many trusts and voluntary organisations got involved, achieving a social media reach to more than 67 million people.

Find out more on the We Communities website.  You can also download colourful and engaging graphics to help bring local events to life.

So what’s the aim of the week?  We’re hoping to:

  • Keep raising the profile of improving Patient Experience, Staff Experience, Carers Experiences and Experience of Care for All
  • Promote an inclusive and collaborative approach to improving experiences of care
  • Support improvement in experiences of care in provider and commissioning organisations
  • Support Patient Experience and Staff Experience Leads to highlight and influence improvements in experiences of care with a range of stakeholders
  • Drive interest in experiences of care at a national level using social media and other communication approaches
  • Recognise ‘grass roots’ staff for their tremendous contributions to improving experiences of care and build on this energy for ongoing improvements.

Within NHS England, Experience of Care Lead Kath Evans – kath.evans3@nhs.net – is co-ordinating the team effort to encourage people to get involved.  She says:  “The promotion started some really interesting conversations last year, reaching more than 67 million people through more than 10,000 tweets and other social media activity.  Social media is key to bringing the week to life.  We’ll be using the hashtag #ExpofCare to capture tweets or key messages about what people are doing.  Anyone can join in.”

Sign Solutions can aid the NHS when it comes to making the inaccessible, accessible 

Deaf people have always struggled with access to the NHS. The barriers to access can take many forms, whether it be needing an interpreter to talk to a doctor, or just making sense of the NHS leaflets and website information.

The introduction of the Accessible Information Specification, has provided NHS trusts with guidelines on how to meet the needs of their local Deaf community. Targeted to meet the minimum standards of the specification by July 2016, trusts have already implemented vitalchanges to improve how patients access the NHS services. However, the specification details further measures such as ensuring all patient information is available in the patient’s first or preferred language and that they are empowered to communicate instantly, to cover any emergency communication requirements.

At last technology has the answer, thanks to one of the most well-respected interpretation communication services in the UK. Sign Solutions has worked tirelessly to make public and private sector organisations accessible, and as a result, has developed an innovative online, instant video Interpreting system, InterpretersLive! 

For the NHS, the video interpreting system enables profoundly Deaf patients to have instant access to a clinician in person at the trust or over the phone, through a registered and qualified British Sign Language Interpreter. This allows vital information to be communicated simply, easily and on demand 24/7. The system essentially removes the communication barriers for deaf people, by giving them the freedom and independence to communicate with and access the services provided by their local NHS trust.

Sean Nicholson, CEO of Sign Solutions, said, “The NHS’ aim is great for the country as a whole, yet it is obviously extremely difficult for all departments to meet these objectives as it takes a lot of research, planning and implementation. Our solution is designed differently and very much tailored to the organisation we are working with, but taking their audience into consideration first and foremost.”

The Accessible Information Specification was released in 2015 and is designed to allow full access for everyone – no matter what their disability, impairment or sensory loss. However this is difficult to implement organisation-wide with so many departments and divisions of the NHS. But InterpretersLive! can be used to help the NHS meet its targets.

The Accessible Information Specification is designed to take a specific yet consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents. It is applied right across the NHS and the adult social care system and has required the organisation to make a number of changes to policy, procedure, human behaviour, and, where applicable, electronic systems.

The standard defines the steps that NHS organisations need to take in order to make ‘reasonable adjustments’ under the equality Act 2010. An effective implementation of the said standard will lead to a number of benefits, including improved outcomes, heightened experiences, and the provision of safer and more personalised care and services to those individuals who find themselves within the Standard’s scope.

InterpretersLive! uses existing computers/tablets and can even make use of existing packages such as Microsoft Lync and the company’s free app, in order to obtain a qualified and registered BSL interpreter on demand for emergency in patient consultations or via the trusts website to enable patients to make calls from home.

Watch how to use the InterpretersLive! video interpreting service click here! 

As well as the introduction of InterpretersLive! video interpreting at the trust, Sign Solutions, can also offer translation of leaflets and letters for Deaf patients as well as face to face provision of Interpreters for planned appointments.

At Sign Solutions we are dedicated to making the world accessible for Deaf people to ensure they are able to full participate and possess all the knowledge needed to make informed decisions. We assist trusts in developing their systems and staff knowledge through Deaf Awareness training, so that the patient has a more fulfilling experience.

The introduction of the aforementioned services brings the NHS closer to meeting the Accessible Information specification requirements and further increases the accessibility rating of their website.

Sign Solutions has over 20 years of experience working within the language industry. The company was launched as the first independent British Sign Language (BSL) Interpreting agency and has since cemented itself as an industry leader.

To find out more about Sign Solutions and their innovative InterpretersLive! service visithttp://www.signsolutions.uk.comhttp://www.interpreterslive.co.uk 

Contact Clare Vale MD Sign Solutions
Clare.vale@signsolutions.uk.com 
07917 045 518

Questions from our members for our members
Would you kindly circulate this very helpful link around your networks to highlight a protocol for missing people with dementia

https://www.thamesvalley.police.uk/about-us/publications-and-documents/herbert-protocol/

 

Events
The Point of Care Foundation’s upcoming conference: Making healthcare more human

Wednesday 28 March 2018 ,Welcome Collection, London

 

In July we published a briefing entitled ‘Behind Closed Doors: Can we expect NHS staff to be the shock absorbers of a system under pressure?’, which highlights the extent of the pressure NHS staff are facing, and the consequences for patients, if more is not done to support staff.  Other recent surveys have revealed similar concerns among both the consultant workforce and junior doctors.

 

The CPD-accredited conference will provide an opportunity for delegates to learn from experts and to network with peers who share these concerns, in innovative and challenging sessions.  In line with our mission to ‘humanise healthcare’, delegates will learn:

•how to practice collaborative leadership between managers, staff, and patients;
•how to recognise drivers for staff engagement, how to improve staff experience, and how to enable staff to care for themselves and colleagues;
•how to understand what conditions enable staff to be at their best with patients.

 

The conference aims to encourage new learning and to challenge traditional ideas about the role of staff and patients.

 

The morning sessions will include a patient discussion panel followed by forum theatre performed by Performing Medicine, which will draw on themes from the patient panel to perform scenarios where staff can provide more human care.

 

The afternoon will provide the opportunity for a conversation between staff and patients, encouraging both to think about what difference it makes when relationships between them are strong, as well as what enables/prevents these relationships from building. This will be followed by a session in which clinical and non-clinical staff will make their voices heard about what conditions make them feel enabled and ‘at their best’.

 

Early bird tickets are now available and cost just £150 – you can book your place by visiting the event page: https://goo.gl/dNxSwi   

 

PEW Patient Experience Week

23-27 April 2018

More to follow!
Using Insight for Improvement

Four 1 day events showcasing some examples of best practice from PENNA2017

9th May – Birmingham

22nd May – London

13th June – Leeds

21st June – Cambridge

More information to follow

 

Investigation and Learning from Deaths in NHS Trusts

Monday 14 May 2018
De Vere West One Conference Centre, London

The Department of Health have recently confirmed that the NHS is to become the world’s first health organisation to publish data on avoidable deaths. The data will not be collated centrally, and each trust will be required to make its own assessment of the number of deaths due to problems in care, which will allow trusts to focus on learning from mistakes and sharing lessons locally. By collecting the data and taking action in response to failings in care, trusts will be able to give an open and honest account of the circumstances leading to a death. This National Conference focuses on improving the investigation and learning from deaths in NHS Trusts following the National CQC and NQB guidance, and Department of Health reporting requirements.

For further information and to book your place visit

http://www.healthcareconferencesuk.co.uk/investigation-of-deaths-in-nhs-trusts or email kate@hc-uk.org.uk

Follow the conference on Twitter #CQCDeathsreview

 

Challenge 2020

22nd May London

This May, the ‘Challenge 2020’ conference returns with a closer look at Engagement in Action. Challenge 2020 is hosted by MES (Membership Engagement Service) and is a series of annual conferences dedicated to different aspects of public, patient and staff engagement in health. This year’s conference will focus on practical examples of good, meaningful engagement and will include a variety of workshops and quality speakers from the health sector and beyond. It will take place on Tuesday 22nd May at Rooms on Regent’s Park.

We’ve lined-up an array of quality presenters from the health sector and beyond including NHS Improvement, Care Quality Commission, Innocent, The King’s Fund, NHS Confederation, Public Policy Media Ltd, Involve and InHealth Associates.

Please register your interest by emailing us at events@membra.co.uk.

For more details about ‘Challenge 2020’, including speakers and ticket pricing, please visit the conference webpage!

 

Hospital at Night Summit: Delivering a 24/7 Hospital

Wednesday 23 May 2018
The Studio Conference Centre, Birmingham

This Hospital at Night Summit focuses on out of hours care in hospitals delivering high quality safe care at night. Through national updates, networking opportunities and case studies this conference provides a practical guide to delivering a high quality hospital at night.

For further information and to book your place visit

http://www.healthcareconferencesuk.co.uk/out-of-hours-care-in-hospital-care-night-nhs or email nicki@hc-uk.org.uk

Follow the conference on Twitter #hospitalatnight
What matters to you day   
Across healthcare, Wednesday 6 June is what matters to you day, when we’ll be encouraging health and care practitioners to change the focus of the conversations they have with people. We want them to shift from asking ‘what’s the matter with you?’  to ‘what matters to you?’. This is an international campaign: you can see how it’s been running in Scotland for the last two years at www.whatmatterstoyou.scot.  NHS England is working in partnership with Health Education England and Public Health England to get the English campaign up and running. So – save the date. More information of how you can get involved and spread the word in our next edition.  In the meantime for more info please contact Jayne.beecham@nhs.net  or jonathan.berry2@nhs.net.  Join the Twitter conversation at #WMTY2018.
Getting Patients Up, Dressed and Moving

Monday 11 June 2018
De Vere West One Conference Centre, London

Chaired by Ann-Marie Riley Deputy Chief Nurse Nottingham University Hospitals NHS Foundation Trust, this conference takes a case study focused approach to meeting the New National Ambition launched by the Chief Nursing Office to #EndPJParalysis, to deliver the national 70-day challenge – with an ambition to have a million patient days captured in just 70 days to getting patients up, dressed and moving. The conference will demonstrate how to improve practice through implementing learning from organisations that have successfully implemented #EndPJparalysis in practice, bringing the #last1000days and #Red2Green to life. Sessions will focus on changing culture and practice, data collection and monitoring, changing patient and carer expectations, preventing deconditioning, understanding the evidence and looking at the patient perspective.

For further information and to book your place visit

http://www.healthcareconferencesuk.co.uk/getting-patients-up-dressed-and-moving or email nicki@hc-uk.org.uk

Follow the conference on Twitter #endpjparalysis

 

Deteriorating Patient Summit

Monday 11 June 2018
De Vere West One Conference Cenrre, London

The Deteriorating Patient Summit focuses on recognising and responding to the deteriorating patient through improving the reliability of patient observations and ensuring quality of care to reduce failure to rescue of acutely ill patients.

For further information and to book your place visit

http://www.healthcareconferencesuk.co.uk/deteriorating-patient or email kerry@hc-uk.org.uk

Follow the conference on Twitter #deterioratingpatient

 

CILIP Health Libraries Group Conference 2018

13-15 June 2018, Keele University

 

Don’t miss your chance to join over 350+ health library professionals at the CILIP Health Libraries Group Conference 2018, Keele University, 13-15 June 2018. Click here for further information.

 

The CILIP Health Libraries Group Conference always has a programme that is at the forefront of current thinking. Many delegates remark each year that they learn more best practice in two days at the conference than they do in a whole year behind their desks. 2018 will be no exception, of course.

 

To register: Secure your place now with an early bird discount of 20% off before 23rd February. Click here to register.

 

To speak: You can now submit your proposal, and submissions close 31st January 2018. Submit your proposal here.

 

To exhibit: The exhibition hall is almost full, and this year we are delighted that Wolters Kluwer is our Lead Sponsor. To book your space, download the brochure and booking form here.

 

You can follow #HLG2018 for updates on Twitter from either @NovusMEM or @CILIPHLG. Contact our event manager Carol Stevenson at Novus Marketing and Event Management, on contact@novusmem.co.uk.

 

In-depth legal masterclass: Informed Consent After Lanarkshire

Tuesday 19 June 2018
De Vere West One Conference Centre, London

This one-day course will cover all elements of informed consent as well as the law relating to treatment of those who lack capacity and who are unable to give informed consent.

For further information and to book your place visit

http://www.healthcareconferencesuk.co.uk/informed-consent-masterclass-training or email kerry@hc-uk.org.uk

Our 20% discount is available by quoting ref: hcuk20pen  when booking.(*Cannot be used in conjunction with any other offer.  Full T&Cs available upon request.)

 

Learning from Serious Incidents: Implementing the National Guidance on Learning from Deaths

Friday 15 June 2018
De Vere West One Conference Centre, London

This national conference looks at the practicalities of Serious Incident Investigation and the investigation of deaths ensuring adherence to the national guidance on identifying, reporting, investigating and learning from deaths of people in their care.

http://www.healthcareconferencesuk.co.uk/serious-incidents-cqc-recommendations or email kate@hc-uk.org.uk

Follow the conference on Twitter #NHSSeriousIncidents

Useful Resources
GP practice opportunity involving little effort for big gains

GP practices have an opportunity to gain useful feedback for improving patient care, contribute to medical research and even earn some money by joining Clinical Practice Research Datalink (CPRD).

CPRD is a not-for-profit government research service providing anonymised healthcare records for vital public health research.  Nearly 1,000 practices have already signed up for the process, which takes just a few minutes but yields a range of benefits for them and their patients.

A key benefit is regular prescribing and patient safety reports to help GPs review patient care. Find out more about how this works in blogs by David Mullett of the RCGP and by GPDr Tommy Hunter.

Other benefits of joining CPRD are:

  • It ensures your patients are represented in public health research that informs national clinical guidance and best practice;
  • Contributing data to CPRD means that practices have the opportunity to take part in clinical studies, which can range from simple questionnaires to real world pragmatic trials. This provides an extra income for practices.
  • Case reviews from QI reports, questionnaires and research can be used as evidence for annual appraisal and five-yearly professional revalidation;
  • Joining is an easy, one-off process following which anonymised data automatically flows to CPRD.

Once a practice has signed up, there is no on-going effort for the practice unless they choose to earn money by completing questionnaires occasionally or by opting in to clinical studies.

CPRD handles only anonymised patient data and complies with robust ethics, governance and security regulation frameworks.

Primary care data held by CPRD includes over 20 million lives, 5 million of which are living patients and are representative of the UK population in regards to age, gender and ethnicity. The number of active patients will grow as more practices are recruited to join CPRD’s network. CPRD’s ability to provide real-world interventional research data, part of CPRD’s mission statement, depends on recruiting more practices and patients.

Data extracted from GP practices can be used to prove the safety of drugs/vaccines in the real world, and is especially vital in circumstances where there would be increased risk to test a new drug on a person, for example if they were pregnant.

Joining CPRD is endorsed by Royal College of GPs (RCGP) and NHS England as part of the Five Year Forward View and Next Steps.  If you are part of a GP practice, please consider getting involved or, if you work with GPs or practice staff, encourage them to take part via the registration page.

In case you Missed It
The results of the 2017 NHS Staff Survey have been published by The Co-ordination Centre (Picker Institute Europe) on behalf of NHS England. This is the fifteenth annual national survey of NHS staff.

The survey invited staff across 309 NHS organisations to take part in the 2017 survey, inviting more than 110,000 extra staff to participate compared to 2016.

Over 487,000 staff responded to the 2017 survey, a response rate of 45% (compared to a response rate of 44% in 2016).

The survey results and associated documentation can be viewed at the National NHS Staff Survey Co-ordination Centre. A National overview of the survey results can be viewed atwww.nhsstaffsurveys.com.

The survey results are published for individual questions and for 32 Key Findings that have been designed to give more information about particular areas of interest. Of the 32 Key Findings, 11 have shown improvement since 2016 and 21 have deteriorated since 2016.

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