November newsletter

PENLetter November 2015
Welcome to the Patient Experience Network Newsletter
PENLetter November 2015
Issue 27
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Note from Ruth Evans

Please find enclosed our news digest for November.  In our PENLetter we collate and curate all the news we think is of interest around the experience of care into one place for you.  If we have missed anything please do let us know!

In this month’s digest, noise continues to feature together with the waiting room experience.

Don’t forget the PEN National Awards are open for entries.  If you have done something to improve the experience for your patients, staff or families and carers please do take part.  We would love to share your work and give you the recognition you deserve. 

We have now completed our webinar series where we showcased several of the finalists from the 2014 awards programme.  We have been grateful for the support of NHSIQ and the Picker Institute to deliver these.  If for any reason you have missed one of our speakers please find the full recordings here: http://www.nhsiq.nhs.uk/news-events/events/pen-awards-webinar-series.aspx

During early 
November we have run three events focussing on the experience of care for children and young people.  We will be sharing the slides and resources from these events in the coming weeks.

Enjoy the read and, as always, please feel free to forward this newsletter, and do let us know if you have any news to share. 

Ruth


 
Don't forget PENNA2015 is open for entries...
with three weeks left until the closing date there is still time to take part
 
We are looking forward to an exciting year of celebration. With our new categories we think there is something for everyone in this year's awards. 

IMPORTANT NEWS Please note we have extended the deadline to 4th December giving you more time to craft those submissions. 

Important dates for your PENNA diary!

4th December 2015 - PENNA2015 closes for entries
23rd December 2015 - Finalists announced
2nd March 2016 - Awards conference – hold this date in your diaries!

If you would like to find out more about the awards and how to enter please contact Michelle or Jo on 03333 44 7060 or email them at awards@patientexperiencenetwork.org

 

This Month's Case Study

Tameside Hospital Foundation Trust
Hospital Alcohol Liaison Team
 
Summary

Tameside Hospital Alcohol Liaison Service (HALS) was launched in April 2013. Tameside is in the ‘top ten’ nationally for 
alcohol-related harm in relation to health and alcohol-related harm has implications for the provision of services for our hospital.

The purpose of the team is to make sure that there are safe pathways for patients with alcohol addiction and reduce attendance to the Emergency Department with 
alcohol-related conditions, as well as a reducing the length of stay in hospital.  The aim of the HALS team is to ensure patients are cared for and supported to understand the effects of alcohol addiction and ensure a plan of care supports their recovery.

The HALS team is made up of 3 enthusiastic Specialist nurses, 1 forward thinking Consultant and an administrative assistant, all with the determination to make a real difference to patients’ lives.


READ MORE
 
PEN News

Ruth Evans at PEN

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PEN National Awards

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To keep in touch with our latest news follow us on @PEN_NEWS - this is where we share the good things going on in healthcare - or join our LinkedIn group PENFriends.
 

Patient Experience News


Patient reported outcome measurement system (PROMIS) valid in assessing patient experience  

'Precision Delivery' Goes Well Beyond Patient Experience  

The No. 1 thing patients want: 5 steps to improve the physician-patient relationship

Five Steps to Improve the Patient Experience


 

Overseas News



These Two Words Can Make a Big Difference in Patient Satisfaction by Joseph Sidari





















Use Big Data to Improve the Patient Experience


Quiet Hospital Initiative Helps Increase HCAHPs Scores by 26%

Technology News

4 key tech trends in healthcare today




Other News


Twitter offers valuable insights into the experience of MRI patients



 
New Insight Into The Patient Experience




Pharma News


Should Clinical Trials Include the Patient Experience?






Something Different


 

Events

Developing Patient Accessible Electronic Patient Records
Tuesday 24 November 2015
ICO Conference Centre, London

The conference will open with a National update from the NHS England Patient Online programme, the national vision for patient access to records, how will we extend digital access from GP practices to all care settings to give patients a comprehensive view of their health and care information, tips and advice for setting up patient accessible online services and the patient perspective. 
For further information and to book your place visit http://www.healthcareconferencesuk.co.uk/electronic-patient-record  or email hanisha@hc-uk.org.uk
Follow this conference on Twitter #PatientEPR
A 20% discount is available by quoting ref: hcuk20pen when booking.(*Cannot be used in conjunction with any other offer.  Full T&Cs available upon request.)

 
Reducing Medication Errors: Improving Patient Safety: Towards Zero Tolerance
Friday 27 November 2015
ICO Conference Centre, London

This conference will focus on reducing medication errors and improving patient care with a focus on a zero tolerance approach.  The day will begin with national developments in reducing medication errors from NHS England including the effective implementation of the National Patient Safety Alert on improving medication error incident reporting and learning released in 2014, and the developing role of the Medication Safety Officer.
For further information and to book your place visit
http://www.healthcareconferencesuk.co.uk/reducing-medication-errors
or email hanisha@hc-uk.org.uk 
Follow the conference on Twitter #MedicationErrors
A 20% discount is available by quoting ref: hcuk20pen when booking.(*Cannot be used in conjunction with any other offer.  Full T&Cs available upon request.)

National PROMs Summit 2015
Tuesday 1 December 2015
Colmore Gate, Birmingham

Chaired by Professor W Angus Wallace, Division of Orthopaedic and Accident Surgery University of Nottingham/Nottingham University Hospitals this conference combines practical presentations with masterclasses to 
ensure hands on interactive learning which will continue when you return to your organisation. The focus of the conference is PROMs in clinical practice, the conference uses practical case studies of PROMs changing clinical practice alongside expert sessions.
For further information and to book your place visit http://www.healthcareconferencesuk.co.uk/proms-training-2015 or email hanisha@hc-uk.org.uk  Follow the conference on Twitter #PROMS2015
 
Complaints Handling, Investigating, Resolving and Learning
Monday 7 December 2015
Hallam Conference Centre, London

This conference provides a practical guide to handling, investigating, resolving and learning from NHS complaints in a way that puts the patient at the centre. The conference will look at complaints management 
from real time resolution of NHS complaints at the point of service to complex complaints handling for complaints that involve multiple issues or agencies. 
For further information and to book your place visit  http://www.healthcareconferencesuk.co.uk/nhscomplaints-handing-investigation-training
or email hanisha@hc-uk.org.uk
Follow the conference on Twitter #NHSComplaints

A Practical Guide to Improving Outpatient Services
Friday 22 January 2016
Hallam Conference Centre, London

Through expert sessions and practical case studies the conference will focus on improving outpatient services, ensuring patient records are available, monitoring and improving patient experience, demonstrating leadership, redesigning outpatient services, developing and implementing core standards and the developing role of virtual outpatient clinics. 
For further information and to book your place visit http://www.healthcareconferencesuk.co.uk/improving-outpatient-services-cqc-inspection-standards or email hanisha@hc-uk.org.uk 
Follow the conference on Twitter #Outpatients
 
 
Measuring, Understanding and Acting on Patient Experience Insight
Friday 29 January 2016
Hallam Conference Centre, London

This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to improve care. Through national updates and case study presentations
the conference will support you to measure, monitor and improve patient experience in your service, and demonstrate responsiveness to the feedback you receive.
For further information and to book your place visit
http://www.healthcareconferencesuk.co.uk/patient-experience-and-experiences-of-care or email kate@hc-uk.org.uk  Follow the conference on Twitter #PatientExp

Effective Consent Practice: Implementing the new duty to explain risks to patients
Tuesday 9 February 2016
Hallam Conference Centre, London

This conference focuses on effective consent practice following the Supreme Court judgement in March 2015 in the case of Montgomery v Lanarkshire Health Board.  The conference will include extended legal and practical updates on the new duty to explain risks to patients and what the supreme court judgement means for your practice and service, 
understanding decision-making within the consent process, individualising consent and communication of risk, capacity and consent and legal issues surrounding children, older people, vulnerable adults, pregnant women and people with mental illness or learning disability, consent in a nurse led service and consent and refusal of treatment.
For further information and to book your place visit
http://www.healthcareconferencesuk.co.uk/effective-consent-practice or email hanisha@hc-uk.org.uk
Follow the conference on Twitter #ConsentNHS 

PENNA 2015 Awards Conference
Wednesday 2nd March 2015
The REP, Birmingham

A day not to be missed where we showcase all the PENNA 2015 finalists and winners.  To find out more contact the team on  03333 44 7060 or email them at awards@patientexperiencenetwork.org

Presenting Evidence for Healthcare Professionals Training Course
Wednesday 16 March 2016
Hallam Conference Centre, London

Facilitated by Kate Hill, Solicitor, InPractice and RadcliffesLeBrasseur Solicitors.  This course is suitable for all healthcare professionals; those who have been asked to be a witness of fact (for example, a treating clinician who has been asked to attend a Coroner’s Inquest to give evidence) as well as those undertaking expert witness work. 
For further information and to book your place visit http://www.healthcareconferencesuk.co.uk/presenting-evidence-for-healthcare-professionals-training-course
or email hanisha@hc-uk.org.uk
 
Creating An Autism Friendly Hospital
Thursday 15th April 2016
Royal Manchester Children’s Hospital, Oxford Road, Manchester, M13 9WL

To book your place please email frances.binns@cmft.nhs.uk or call 0161 701 5504

 



 
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