|Patient Experience National Awards – Wow what a day!
Bradford Teaching Hospitals was crowned this year’s overall winner at the Patient Experience National Awards with their powerful and emotive Baby View – Neonatal Intensive Care Video Conferencing Project. They wowed both the judges and the attendees to become this year’s overall winner.In the first ever National Experiences of Care week, PEN (the Patient Experience Network) were delighted to showcase so many examples of wonderful work being done across the UK to improve the experiences of care. This, our 7th National awards event and conference, proved to be our best yet. Starting with some wise words from the wonderful Yvonne Newbold, “simply the best around”, we were reminded of why the human connection remains so very important in the experience of care. Promising to tap dance, we look forward to welcoming Yvonne next year! Clare Enston then very ably reminded us of the importance of insight and how we can use this asset – with the link between staff and patient experience being key: “Employee engagement emerges as the best predictor of NHS trust outcomes” (Professor Michael West). This year was the first year PEN partnered with the Insight team to introduce the new category of FFT and Patient Insight.
With over 60 finalists joining us and 16 category winners presenting their case studies this truly was a day full of sharing wildly and stealing with pride – as well as taking a rare opportunity to celebrate and recognise some of our patient experience heroes (please see list below for all finalists, runners up and winners). Perhaps a hackneyed phrase, but Yvonne so powerfully reminded us that everyone in the room was already genuinely a winner having recognised the tremendous energising and motivating force of celebrating what is working well for all involved.
Our afternoon keynote was Rachel Naunton, who shared what Common Room have been achieving since this time last year when they were acknowledged as the overall winner of PENNA2015. Who knew this was Rachel’s first speaking engagement of this kind, as she eloquently described their work and how winning PENNA2015 “sends a strong message, gives credibility to the project and the recognition is very motivating for our team. It helped us to grow, develop and expand.”
Music plays an important role over the day and this year Lee Bennet helped us raise the bar – carefully selecting music to accompany all of our winners and speakers. We have created a new anthem for Yvonne (Simply the best Around by Joe Esposito) and we know from our tweets how people enjoyed their moment in the spot light “Loving the music we have today #PENNA2016 for our category we strutted down to #EdSheeran ( literally strutting )” (Stewart Taylor)
With so very many extraordinary stars in the room how did we decide who was the overall winner of PENNA2016 – well that was decided by the judges and by the audience – who each had 50% of the votes. And the overall winner 2016 was: Bradford Teaching Hospitals with Baby View – Neonatal Intensive Care Video Conferencing Project.
We also have “on the day prizes” and the Tweeter of the day was Bev Balin, Poster of the Day was Health Improvement Scotland, Quote of the day Kuldeep Singh, Judge of the day Nick Medforth, Networker of the day Helen Sadler and Monkey and Simply the best of the day is Kate Hammond! All very well deserved!
We have to make a special mention to our panel of 65 judges. All of whom give their time freely and enthusiastically – thank you – we couldn’t do it without you!
And we are incredibly grateful to our generous partners and supporters: Picker Institute Europe, NHS England, NHS Improvement, Monkey Wellbeing, Healthcare Communications, CoMetrica, GalbraithWight, Events Northern, Professional Call Minders, 101 Systemworks and Healthcare Conferences.
With monkeys and lions were also taking part at this year’s PENNA2016 – surely an event not to be missed next year!!
CLICK HERE TO SEE THIS YEAR’S PENNA2016 WINNERS !!!!