Reducing & Monitoring Hospital Deaths attributable to problems in care Hospital Mortality Monitoring & Implementing the Actions following the Keogh Review

Wednesday 12 February 2014, Birmingham
Follow this conference on Twitter #NHSmortality The NHS Mandate states that reducing hospital deaths attributable to problems in care is a key area where progress will be expected. This conference focuses on reducing hospital deaths attributable to problems in care through mortality monitoring and implementing the actions from the Keogh review. For further information and to book your place visit or email

A £250 +VAT discounted rate* is available to PEN members quote: HCUK250PEN when booking.
(This rate applies to new bookings only* and cannot be used in conjunction with any other offer. Full T&Cs available upon request)

9th Annual Patient Information Conference – Patient Information Forum (PiF)

We are delighted to announce that the 9th Annual Patient Information = Conference will take place at the St John’s Hotel, Solihull, on = Thursday 1st May 2014.

Registrations are now open and the first Early Bird discount of = 20% will until be valid until close of play on 20th December = 2013.

The PiF annual conference is all about the fundamental components of = delivering high quality health information resources and services, with = a look at policy, quality standards and commissioning information. = High-level speakers from across voluntary, NHS, and commercial sectors, = will bring you up to date with national information strategies, whilst = hands-on workshops will develop the core skills behind producing and = disseminating quality health information.

Click here to register to attend the = conference (remember, if you are a PiF member you must be = logged in to the website to see your member-level fee).

This is the conference you must attend in 2014 if you communicate with = patients and the public about their health.

Please visit for regular updates.

We hope you can join us!

Patient Information Forum (PiF)

500 Chiswick High Road, London W4 5RG

Mobile: + 44 (0) 7813 143 384






PiF – For Professionals Working in Consumer Health = Information

Implementing the recommendations from Putting Patients Back in the Picture

Wednesday 26 February 2014, London

Follow this conference on Twitter #NHSComplaintsFeb14 This conference focuses on implementing the recommendations from the National Review into Complaints Handling in the NHS including developing board level responsibility, improving complaints standards and complaints handling, improving communications and information on the wards, responding to patient concerns, giving the complaints process independence and implementing the statutory duty of candour. The conference will also update delegates on national developments including how the Care Quality Commission will be using complaints information in the new inspection plans and new requirements for trusts such as the annual complaints report.

For further information and to book your place visit or email

A £250 +VAT discounted rate* is available to PEN members quote: HCUK250PEN when booking.
(This rate applies to new bookings only* and cannot be used in conjunction with any other offer. Full T&Cs available upon request)

Experience-based Toolkit

The revised Experience-based co-design (EBCD) toolkit, which was launched this week by The King’s Fund at

The toolkit outlines a powerful and proven way of improving patients’ experience of services. It captures the experiences of patients, carers and staff through discussion, observation and filmed interviews, then brings them together to explore the findings and to work in small groups to feed this into direct service improvement. By enabling patients and service users to tell their own stories in this way, the EBCD approach often reveals unexpected areas for improvement that can be surprisingly simple to overcome.

The original toolkit was launched in August 2011 and there is evidence that services have improved for patients as a result. Surveys also show very high levels of positive feedback on engagement. A 2013 global survey found that EBCD projects had either been implemented, or were being planned, in more than 60 health care organisations in the NHS and in other countries.

The Kings Fund have updated the toolkit in response to suggestions made by people using it. The main additions are:

  • Four case studies to help bring to life the successes and rewards of running this type of project, including in mental health
  • More on costs and how to adapt the approach to a limited budget (‘accelerated EBCD’)
  • More on the role of the facilitator
  • More links to peer-reviewed evidence on the effectiveness of EBCD

NHS Institute for Innovation & Improvement – Children and Young People

AhHa Publications was developed by Helen Sadler and Audrey Fletcher-Price, creating photographic storybooks for children featuring “Monkey”, a loveable character with a mission to support, inform and reassure children and their families before and throughout an unfamiliar hospital stay or frightening medical procedure.

In response, the NHS Institute for Innovation and Improvement, together with the Association of Chief Children’s Nurses (ACCN), with a small grant, worked with parents, and Helen and Audrey to develop a suite of resources for use in primary schools to educate and engage 5-11 year olds about emergency and urgent care services “fronted” by a friendly character called Monkey.

This creative and educational project is interactive and fun it encourages healthcare professionals to work with teachers in schools. It has the opportunity to include the wider community and is accessible to all through the addition of British Sign Language, Audio Description and subtitling. The impact is potentially enormous if just one child from each school does not head straight to ED and considered alternatives, pressure on Emergency departments could be relieved. Even in just 5 schools the impact has been amazing and encouraging e.g. if Harry’s Grandma now knows about Walk in centres after sharing the guidebook at home, then how many other families will access the appropriate facility rather than heading straight to ED?WHAT’S IN THE PACK?

Teacher’s Lesson Plan

DVD Resources Disc, featuring NHS Explorer’s Film, Monkey’s NHS Song and ample resources supporting the teaching (in line with the National Curriculum and Early Years Foundation Stage Curriculum)

35 Children’s Guidebooks for children to take home

NHS Explorer Sticker Sheets

NHS Services A2 poster

Monkey Puppet for role play that encourages discussion and interaction to aid enthusiasm of the message objective

In an evaluation by Nick Medforth and Dr. Daz Greenop of the Faculty of Health and Applied Sciences, Liverpool JMU they commented:

“Monkey’s cultural neutrality and cheeky demeanour gives him universal appeal.”

“An invaluable resource tool.”