Wednesday 26 February 2014, London
Follow this conference on Twitter #NHSComplaintsFeb14 This conference focuses on implementing the recommendations from the National Review into Complaints Handling in the NHS including developing board level responsibility, improving complaints standards and complaints handling, improving communications and information on the wards, responding to patient concerns, giving the complaints process independence and implementing the statutory duty of candour. The conference will also update delegates on national developments including how the Care Quality Commission will be using complaints information in the new inspection plans and new requirements for trusts such as the annual complaints report.
For further information and to book your place visit http://www.healthcareconferencesuk.co.uk/nhs-complaints-handling-investigation-training or email Kerry@healthcareconferencesuk.co.uk
A £250 +VAT discounted rate* is available to PEN members quote: HCUK250PEN when booking.
(This rate applies to new bookings only* and cannot be used in conjunction with any other offer. Full T&Cs available upon request)