Mobile phone app transforms patient and family feedback

The revolutionary app Talk to.. , developed in partnership with Birmingham Children’s Hospital, allows patients and their families to send messages that go directly to the person in charge of the ward they have visited; so feedback can be addressed in real-time. As part of a hospital’s commitment to openness and transparency, the administration system allows both comments and responses to be published on hospital’s website.

As the first organisation to develop a feedback app of this kind, Birmingham Children’s Hospital found that the system significantly boosts staff morale and increases patient satisfaction.

If you would like to find out more, visit Digital Life Sciences or call 0121 663 0300

CLN Conference

20th November 2013, Manchester

Following the success of the CLN’s re-launch in the North West, we are now expanding the network to a national level – hosting our first national conference on 20th November 2013.

Please find attached details of how to secure a place at the event, including registering your details as a member of CLN. This process is completely free and does not impose any obligations to act; though it will give access to current CLN information including future events/meetings. We also ask that all previous CLN members please re-register their details so we can create an up-to-date mailing list.

For more details please see www.cln.nhs.uk or email haydn.cross@nhs.net

Better Data for Informed Commissioning

Wednesday 20 November 2013 , London
This conference focuses on delivering better data for informed commissioning to assess and improve outcomes along the patient pathway. Sessions will focus on using information to assess quality, commissioning on facts: the information needed to commission and assure quality, and using information to commission and improve outcomes. National developments and practical case studies will demonstrate how high quality data can be used by commissioners to improve patient outcomes and ensure value at a local level. For further information and to book your place visit http://www.healthcareconferencesuk.co.uk/better-data-for-informed-commissioning or email Kerry@healthcareconferencesuk.co.uk

A £250 +VAT discounted rate* is available to PEN members quote: HCUK250PEN when booking.
(This rate applies to new bookings only* and cannot be used in conjunction with any other offer. Full T&Cs available upon request)

Patient Experience Feedback: Developing real time systems as recommended by the Francis Inquiry

Wednesday 4 December 2013,Manchester

The conference, with keynote introductions from both Neil Churchill, Director of Patient Experience and Sam Riley, Director of Insight at NHS England, will provide a practical guide to measuring, understanding and acting on patient experience insight, and demonstrating responsiveness both to individual patient feedback and to insight from patients as an organisation as a whole. For further information and to book your place visit http://www.healthcareconferencesuk.co.uk/patient-experience or email Gemma@healthcareconferencesuk.co.uk

A £250 +VAT discounted rate* is available to PEN members quote: HCUK250PEN when booking.
(This rate applies to new bookings only* and cannot be used in conjunction with any other offer. Full T&Cs available upon request)

Improving Patient Safety

Thursday 12 December 2013, London

This conference focuses on developing an improved system of patient safety across the NHS and a new framework for the measuring and monitoring of patient safety. Expert sessions and practical case studies will focus on minimising patient harm, patient safety indicators, metrics and dashboards, analysing patient harm, the role of early warning systems and risk summits, learning from the Keogh mortality review, mortality monitoring and developing and monitoring a patient safety culture in your service. For further information and to book your place visit http://www.healthcareconferencesuk.co.uk/improving-patient-safety or email Gemma@healthcareconferencesuk.co.uk

A £250 +VAT discounted rate* is available to PEN members quote: HCUK250PEN when booking.
(This rate applies to new bookings only* and cannot be used in conjunction with any other offer. Full T&Cs available upon request)