This category is aimed at any programmes that are effectively measuring the patient experience and feedback, reporting the outcomes, and ensuring actions to improve are taken as a result – which can include very simple examples of ‘you said – we did’ or more complex feedback initiatives which includes, of course, Friends and Family Test activities and patient experience dashboards as well as feedback though PALs and complaints teams.
If you have some examples of how you have effectively measured your patients’ experience, reported this, and taken action that has made a difference, then why not put forward a submission now. What better way to acknowledge the great work of your team, share your successful practice and gain recognition for the superb initiatives you have implemented.
We know it takes great strength to publicly acknowledge that something went wrong. This category is also for any teams that have demonstrated a significant improvement or change following a negative experience or feedback.
Through a process of unpicking the issue, and learning from an adverse experience, the organisation has implemented a change (could be to behaviours, processes, environment or other) that has addressed the issue for the better.
The category is open to any individual, team or organisation but may be of special interest to Patient Experience Teams; Professional Services Organisations, specialising in Feedback Collection and Reporting; Support Service Organisations
PENNA 2023 – Measuring, Reporting & Acting and Turning it Around Winner, Runner Up & Finalists
| Measuring, Reporting and Acting, Incl Turning it Around | ||
| Winner | Southport and Formby Health | Improving Appointment Utilisation and Patient Experience-7-Day GP Service |
| Runner up | Cheshire and Wirral Partnership NHS Foundation Trust | A Needs Led Community Rehabilitation Service – Working as part of a WholeSystem |
| Aneurin Bevan University Health Board | Dementia Meaningful Activity and Engagement in Hospitals. | |
| Cheshire & Wirral Partnership NHS Foundation Trust | Developing and Implementing Ask Listen Do | |
| Northern Care Alliance NHS Foundation Trust | “Observe, Listen & Act” | |
PENNA 2022 – Measuring, Reporting & Acting and Turning it Around Winner, Runner Up & Finalists
| Barts Health NHS Trust | Connecting the Dots |
| WINNER North East Ambulance Service NHS Foundation Trust |
Measuring Patient Experience |
| RUNNER UP Nottingham University Hospitals NHS Trust |
Revised Popper Gown Project |
| Shrewsbury and Telford Hospitals NHS Trust | The UX Initiative |
| Sodexo | Measuring, Reporting and Acting: Personal touch. Deeper insight. Better outcomes. |
PENNA 20-21 – Measuring, Reporting & Acting Winner, Runner Up & Finalists
| Breast Cancer Now | Service Pledge | RUNNER UP | |
| Leeds Teaching Hospitals Trust | Patient Experience Real Time Feedback | ||
| Nottingham University Hospitals NHS Trust | Experience of Care Shared Learning Workshops | ||
| Nottingham University Hospitals NHS Trust | Investigating and Responding to Complaints with Compassion | ||
| Nutricia | Working together to implement an environmentally sustainable solution | WINNER | |
| Serious Hazards of Transfusion | SHOT- the independent UK Haemovigilance scheme | ||
| University Hospitals of Leicester NHS Trust | Engaging with family members and carers during COVID-19 pandemic | ||
PENNA 2019 – Measuring, Reporting & Acting Winner, Runner Up & Finalists
| Nutricia | A Service Evaluation of the Acceptability and Use of a Mobile app for Video Call Communication Between Home Enterally Tube Fed Patients and Home Care Nurses |
WINNER |
| East London NHS Foundation Trust | Service User Led Accreditation Programme | RUNNER UP Download Slides |
| Manchester University NHS Foundation Trust | 5 Things About Me | Download Slides |
| Northampton General Hospital NHS Trust | The Wood for the Trees – Ward Level Data for Trust Wide Improvement | Download Slides |
| Royal Cornwall Hospitals NHS Trust | Outpatients Family and Friends Test | Download Slides |
PENNA 2018 – Measuring, Reporting & Acting Winner, Runner Up & Finalists
| Ashford and St Peters Hospitals NHS Foundation Trust | What Matters to Me | WINNER Download Presentation |
| NHS Wales | Standardising Collection of PREMs | RUNNER UP Download Presentation |
| ERS Medical | Putting Patient Experience At The Top of the Agenda | Download Presentation |
| Surrey and Sussex Healthcare NHS Trust | Patient Reported Outcome and Experience Measures | Download Presentation |
| University Hospitals of Leicester NHS Trust | Patient Experience |
PENNA 2017 – Measuring, Reporting & Acting Winner, Runner Up & Finalists
| Mid Cheshire Hospitals NHS Foundation Trust | Acute Medical Unit – To Take Out Medications Project | WINNER Download Presentation |
| Northumbria Healthcare NHS Foundation Trust | Using Patient Experience Data for Service Improvement | RUNNER UP Download Presentation |
| Northampton General Hospital NHS Trust | Keep Connected | Download Presentation |
| Hertfordshire Partnership University NHS Foundation Trust | Inpatient Survey Review | Download Presentation |
| Tees, Esk and Wear Valley NHS Trust | Making Best Use of Technology to Collect Report and Use Feedback | Download Presentation |
| The Ipswich Hospital NHS Trust | Frailty Care on a Surgical Ward | Download Presentation |
PENNA 2015 – Measuring, Reporting & Acting Winner, Runner Up & Finalists
| WINNER: St Mary’s Sexual Assault Referral Centre
Watch the winners presentation here. |
St Mary’s Sexual Assault Referral Centre “If I speak….Will you listen?” |
| RUNNERS UP: Bro Morgannwg University Local Health Board | Measuring, Reporting and Acting |
| Ashford and St Peter’s NHS Foundation Trust | A Culture Based Approach to the Improvement of Complaints Handling |
| FINALISTS: Aintree University Hospital NHS Foundation Trust | Patient Feedback Shared Improvements Dashboard |
| East & North Hertfordshire NHS Trust | All About our Wards:Key Information for Patients and Visitors |