This category is to recognise individuals who have made a difference to their patients’ experience. This may be due to actions they personally have taken, or to their contribution to their team, or through implementing or supporting a patient experience initiative.

Potential recipients of this award could be:
 – Patient Experience Officers
 – Nurses
 – Junior doctors
 – Complaints
 – PALs officers

PENNA2019 Patient Experience Professional of the Year Winner, Runners Up and Finalists 

Gloucestershire NHS Foundation Trust Jean Tucker – Building Relationships and Driving improvement – The Changing face of PALS WINNER NHS Manager of the Year
Serco Cathy White WINNER Private Healthcare Manager of the Year

PENNA2018 Patient Experience Professional of the Year Winner, Runners Up and Finalists 

Manchester University NHS Foundation Trust Dr Anna Sharman Clinical WINNER
Virgin Care Julie Andrews Private  WINNER
Northumbria Healthcare NHS Foundation Trust Jan Hutchinson Overall WINNER