The Patient Experience Network National Awards are the first and only awards programme to recognise best practice in patient experience across all facets of health and social care in the UK.

Key Dates for PENNA23

14th July 2023 – Submission Deadline

8th August 2023 –
Shortlist Announced

28th September 2023 – University of Birmingham, Patient Experience Network National Awards


We are delighted to be back for a 13th year of the Patient Experience Network National Awards, once again celebrating the very best and brightest in the field of Patient Experience. 

This years shortlisted finalists are:

Cancer Experience of Care Award
Hywel Dda Universty health board Prostate active care together (PACT)
Kings College Hospital King Cancer Collaborative Addressing Health Inequalities
Kings College Hospital King’s Macmillan Cancer Support Workers
Liverpool University Hospitals NHS Trust Extending and Expanding the Prehabilitation Service at Liverpool University Hospitals NHS Foundation Trust (LUHFT)
North East & Cumbria Learning Disability Network Breast and bowel cancer screening learning disability health quality checker programme
Northampton General Hospital Improving the Information & Support for those living with cancer
St Helens and Knowsley NHS Trust Specialist Palliative Care at the front door
Surrey and Sussex Cancer Alliance “What happened next after my cancer screening result was abnormal?” Videos for people with Learning Disabilities and Autism-Improving access and patient experience in cancer screening
Xploro Xploro Digital Therapeutics Platform
Commissioning for Patient Experience
Cheshire and Wirral Partnership NHS Foundation Trust Driving service improvements through provider collaborative partnerships across the North West
Hywel Dda University Health Board Arts Boost – Improving Children and Young Peoples Mental Health through Art
South Tyneside and Sunderland NHS Foundation Trust Improvement in Community Midwifery Services Within South Tyneside and Sunderland NHS Foundation Trust
South Tyneside and Sunderland NHS Foundation Trust Sunderland Royal Hospital Maternity Entrance Mural Project
Stand Involvement activity to review respite provision in South Tyneside. Submitted on behalf of the North East and North Cumbria ICB
Communicating Effectively with Patients and Families
Dementia UK Chinese Welfare Admiral Nurse Service
Nottingham University Hospitals NHS Trust “Keep Moving” Patient Information Sheet.
Sodexo Welcome Guide
Stand Involvement activity to review respite provision in South Tyneside. Submitted on behalf of the North East and North Cumbria ICB
Sunderland and South Tyneside NHS Foundation Trust Improving the quality and availability of medication-related information at hospital discharge.
Walsall Healthcare NHS Trust Little Voices
Warrington and Halton Teaching Hospitals NHS Foundation Trust The implementation of Family Integrated Care (FiCare) model within the Neonatal Unit
Engaging and Championing the Public
Bristol Health Partners Common Ambition
Cheshire and Wirral Partnership NHS Foundation Trust Driving service improvements through provider collaborative partnerships across the North West
NHSGGC Patient and Public Involvement in Developing NHS Greater Glasgow and Clyde’s Maternity and Neonatal Strategy
North West Ambulance Service NHS Trust Improving our services through using the voices our Patient and Public Panel members
Public Health Agency Listening to sign language users – improving access to how experience can be shared
Spectrum People Living with Lived Experience videos
University Hospital Bristol and Weston Making room at the top – Young Ambassadors programme at Bristol Royal Hospital for Children
Environment of Care
Newmedica Building a patient-centric environment
Royal Cornwall Hospitals Trust Critical Care Healing Garden
University Hospital Bristol and Weston Dance for Dementia
Nottingham University Hospitals NHS Trust The Health Care of Older People Shared Governance Council’s Radio Project
Innovative Use of Technology/Social/ Digital Media
Ashford and St Peter’s Hospitals NHS Foundation Trust Medical Examiners Service Community Roll-Out Project
Carelogy Using digital cancer care to revolutionise mental health support for young cancer patients
Imperial College Healthcare NHS Trust Scale, Spread and Embed FFT Programme: driving responsive and timely improvements in patient experience using natural language processing
The Shrewsbury & Telford Hospital NHS Trust Cancer Information, Support and Wellbeing App
Nottingham University Hospitals NHS Trust Improvements to new patient systemic anti cancer therapy (SACT) information at Nottingham University Hospitals NHS trust
uMotif Limited uMotif: 1st New, Validated eCOA/ePRO Data Capture Innovation Since Paper on Smartphones Drives High Patient Engagement in Clinical Trials and Real-World Studies
University Hospital Bristol and Weston Lights, Camera, Action! Making the Unfamiliar Familiar: A Patient Information Video
Measuring, Reporting and Acting
ABUHB Dementia Meaningful Activity and Engagement in Hospitals.
Cheshire & Wirral Partnership NHS Foundation Trust Developing and Implementing Ask Listen Do
Cheshire and Wirral Partnership NHS Foundation Trust A Needs Led Community Rehabilitation Service – Working as part of a WholeSystem
Northern Care Alliance NHS Foundation Trust “Observe, Listen & Act” programme to effectively measure our patient/service user experience and gather feedback in the moment to inform improvements made across all areas of the group Trust.
Southport and Formby Health Improving Appointment Utilisation and Patient Experience-7-Day GP Service
Partnership Working to Improve the Experience
Birmingham Women’s and Children’s NHS Foundation Trust BWC Patient Experience – One Stop Advice Shop
Cheshire and Wirral Partnership NHS Foundation Trust Driving service improvements through provider collaborative partnerships across the North West
North East & Cumbria Learning Disability Network Skills for Living with Type 2 Diabetes
Nottingham University Hospitals NHS Trust High Intensity Service User
Nottingham University Hospitals NHS Trust Nottingham University Hospitals NHS Trust Cancer Prehabilitation Service
Shrewsbury and Telford Hospital NHS Trust Establishing an Independent Complaints Review Group
Surrey and Sussex Cancer Alliance “What happened next after my cancer screening result was abnormal?” Videos for people with Learning Disabilities and Autism-Improving access and patient experience in cancer screening
University Hospital Bristol and Weston Bristol Sight Loss Council – making connections: building relationships
Patient Contribution
Showcasing an outstanding Patient Partner: Sara Turle
Patient Contribution – Stronger Together
Nottingham Support Group, Royal Osteoporosis Society Improving patient support and information.
University Hospital Bristol and Weston Making room at the top – Young Ambassadors programme at Bristol Royal Hospital for Children
Personalisation of Care
ABUHB Dementia Meaningful Activity and Engagement in Hospitals.
Birmingham Women’s and Children’s NHS Foundation Trust Birmingham Women’s and Children’s NHS Foundation Trust  – Emergency Department Runners
Manchester Foundation Trust Set up and delivery of specific Autism Orthoptic clinic, encompassing reasonable adjustments
Nottingham University Hospital NHS Trust BAME Wig Project
Nottingham University Hospitals NHS Trust Nottingham University Hospitals NHS Trust Cancer Prehabilitation Service
Sodexo Flexible dining
Teesside University Experts by Experience: The Person’s Voice Module
University Hospital Bristol and Weston Lights, Camera, Action! Making the Unfamiliar Familiar: A Patient Information Video
Staff Engagement/ Improving Staff Experience
Cardiff & Vale University Health Board NHS Mental Health Partnership Volunteer Scheme
Derbyshire Healthcare NHS Foundation Trust Icare (Increase Confidence, Attract, Retain, Educate) Development Framework
Homerton NHS Trust Staff Wellbeing Group
Northumbria Healthcare NHS Foundation Trust Improving staff Health and Wellbeing at Northumbria Healthcare NHS Foundation Trust
Pluto Play Productions ‘Beneath The White Coat’ play
University Hospitals of Derby & Burton NHS Foundation Trust Paediatric Medical Students Patient Experience & Quality Improvement Special Study Module (SSM)
Walsall Healthcare NHS Trust The Power of a cup tea
Strengthening the Foundation
Cambridge University Hospitals NHS Foundation Trust The Supporting, Empowering, Enhancing Development (SEED) Programme to implement Family Integrated Care Model
Cleveland Clinic London Strengthening the Foundation
North East & Cumbria Learning Disability Network Learning Disability Diamond Acute Care Standards
Public Health Wales The Public Health Merit Award Scheme
Teesside University Experts by Experience: The Person’s Voice Module
Wakefield District Health & Care Partnership Wakefield District Health & Care Partnership Experience of Care Network
Warrington and Halton Teaching Hospitals NHS Foundation Trust Your Future Your Way
Support for Caregivers, Friends, and Family
Dementia UK Core Clinical Services Admiral Nurse support
South Tyneside and Sunderland NHS Foundation Trust Carer Passport Scheme – accessible to all
Team of the Year (including complaints and PALs)
Cheshire & Wirral Partnership NHS Foundation Trust Patient and Carer Experience Team
Cheshire and Wirral Partnership NHS Foundation Trust A Needs Led Community Rehabilitation Service – Working as part of a WholeSystem
Isle of Wight NHS Trust Building and developing a team whilst changing our approach to complaint handling
Liverpool University Hospital Foundation Trust Development of Innovative CPAP large events to Enhance Patient Experience and Improve Access to Treatment.
Using Insight for Improvement
Subcategory – Championing the Use of Insight to Improve Patient
Experience
Barts Health NHS Trust Valuing Patient and Community Voices
Cheshire and Wirral Partnership NHS Foundation Trust Driving service improvements through provider collaborative partnerships across the North West
Integrated care Northamptonshire ICN Engagement Insight Library
Mid Yorkshire Hospitals NHS Teaching Trust A focused initiative to ensure personalisation of care following the Covid pandemic using insight work with the Yorkshire & Humber Improvement Academy to support review and reset.
Subcategory – Using Insight to Improve Patient Experience of Access to Services
Barts Health Tackling health inequalities within the Somali Community in North East London
North East & Cumbria Learning Disability Network Skills for Living with Type 2 Diabetes
Nottingham University Hospital NHS Trust BAME Wig Project
University Hospital Bristol and Weston Bristol Sight Loss Council – making connections: building relationships
Subcategory – Using Insight to Improve Equality of Care
Breast Cancer Now Breast Cancer Now’s Service Pledge: Using the power of the patient voice to improve breast cancer services
Northumbria Healthcare NHS Foundation Trust Improving attendance rates for women attending Colposcopy appointments
Oxleas NHS Foundation Trust Quick and easy access to NRT (Nicotine Replacement Therapy): Making the most of an opportunity
Southport and Formby Health Improving Appointment Utilisation and Patient Experience-7-Day GP Service

Student Patient Experience Advocate and Student Experience Educator of Tomorrow

Liverpool John Moores University John Wells , Student Nurse Liverpool John Moores University. Educational activities to support healthcare staff and enhance patient care
Liverpool John Moores University Liverpool John Moores University – Student educator of the year
Liverpool John Moores University The Liverpool John Moores University Nursing Society- run by students for students
Liverpool John Moores University The LJMU Mental Health Society
Sefton Training Hub (Southport & Formby Health) A student led approach to improving healthcare for Mental Health Patients and those with Learning Difficulties in a Primary Care setting.
Sefton Training Hub (Southport & Formby Health) Sefton Training Hub PA Preceptorship

A Southport & Formby Health Ltd and Southport & Ormskirk Trust partnership in supporting newly qualified PAs.

Liverpool John Moores University Ava Milligan, Student Nurse Liverpool, John Moores University
Liverpool John Moores University Supporting a young cancer patient home during COVID pandemic and lockdown
Liverpool John Moores University LJMU Dementia Ambassadors Project

Fiona Littledale Award and Patient Experience Manager/Professional of the Year

Carers UK Holly Swinckels
Chesterfield Royal Hospital Dawn Warrington and Tony Lormor – Development and support of ABC (Anyone affected by cancer) support group
Liverpool John Moores University Emma Davey – Supporting a young cancer patient home during COVID pandemic and lockdown
Northumbria Healthcare NHS Foundation Trust Avril Robinson – Improving the experience of palliative care patients
University Hospitals Birmingham NHS Foundation Trust Nicky Beecher

If you have any questions or queries regarding which categories you could enter, please email us at awards@patientexeriencenetwork.org or call our team on (0) 3333 44 7060

Make sure you are following us on Twitter @PEN_News for all the latest announcements in the meantime!