The Patient Experience Network National Awards are the first and only awards programme to recognise best practice in patient experience across all facets of health and social care in the UK.
As we celebrate our 12th year of the Patient Experience Network National Awwards, we were delighted to bring people back together once again at our new home of the University of Birmingham.
Click here to read our PENNA22 Book of Best Practice.
To listen to our PENNA22 playlist, click here.
Click here to look through our photo gallery from PENNA22.
The Winners, Runners Up and Shortlisted Finalists for #PENNA22 are as follows:
OVERALL WINNER PENNA 2022
Nottingham University Hospitals NHS Trust – Improving our Colorectal Cancer Pathway Patient Experience
Lifetime Achievement – Jean Tucker, Gloucestershire Hospitals NHS Trust
Outstanding Contribution – Nick Medforth, Liverpool John Moores University
| Cancer Experience of Care Award | |
| Kent and Medway Cancer Alliance | ‘I have been referred for tests to investigate possible Cancer’ – What Does This Mean for Me? |
| Kingston Hospital NHS Trust | Nurse-Led Pulmonary Nodule Service |
| RUNNER UP North East and Cumbria Learning Disability Network |
Be Cancer Aware |
| Northern Cancer Voices | Patient Network for North East and North Cumbria – Aligned to new Integrated Care Structure |
| Nottingham University Hospitals NHS Trust | Building a Robust Hair Loss Service for Cancer Patients |
| RUNNER UP Nottingham University Hospitals NHS Trust |
Improving Our Colorectal Cancer Pathway Patient Experience |
| WINNER Royal Free London NHS Foundation Trust |
Let’s Talk Cancer! |
| The Shrewsbury & Telford Hospitals NHS Trust | Cancer Information, Support & Wellbeing App |
| Communicating Effectively with Patients and Families | |
| RUNNER UP CardMedic |
Using CardMedic To Improve Patient Confidence in and Access to Care Services |
| Kent and Medway Cancer Alliance | ‘I have been referred for tests to investigate possible Cancer’ – What Does This Mean for Me? |
| North East Ambulance Service NHS Foundation Trust | Online Engagement |
| WINNER Nottingham University Hospitals NHS Trust |
Improving our Colorectal Cancer Pathway Patient Experience |
| The Walton Centre NHS Foundation Trust | Patient Support Assistants – An Innovative and Pro-Active Approach to Patient Experience |
| Commissioning for Patient Experience | |
| Bristol, North Somerset & South Gloucestershire Clinical Commissioning Group | Improving Emergency Access for Autistic People |
| RUNNER UP Cheshire & Wirral Partnership NHS Foundation Trust Lead Provider Collaborative Commissioning Team |
Lead Provider Collaboratives – Level Up – Young people, EmpowerED and Carers/families Provider Collaboratives |
| Medirest – part of Compass Group UK & Ireland | Positive Impressions |
| WINNER NHS Kent and Medway |
Co-producing a Long Covid Assessment and Support Service for Kent and Medway |
| Public Health Agency | Valuing Feedback through an Online User Feedback Service |
| University Hospitals of North Midlands NHS Trust | Patient Experience Network Awards Penna 2022. |
| Engaging and Championing the Public | |
| RUNNER UP Frimley Health & Care Integrated Care Service |
Empowering our Communities |
| Kettering General Hospital NHS Foundation Trust | The Parent Journal |
| NHS Kent and Medway | Co-producing a Long Covid Assessment and Support Service for Kent and Medway |
| WINNNER North East and Cumbria Learning Disability Network |
Be Cancer Aware |
| North West Ambulance Service NHS Trust | Developing our Patient and Public Panel |
| Royal Berkshire NHS Foundation Trust | Patient Experience Engagement Team |
| RUNNER UP United Lincolnshire Hospitals NHS Trust |
Redesigning Our Communication and Engagement Approaches to Broaden and Maximise Involvement with Patients and Carers |
| Environment of Care | |
| RUNNER UP Ashford and St Peter’s NHS Foundation Trust |
The Eternal Garden |
| WINNER Nottingham University Hospitals NHS Trust |
Arts at Nottingham University Hospitals NHS Trust |
| Fiona Littledale Award | |
| Chesterfield Royal Hospital | Holistic Needs Assessment Clinic |
| Chesterfield Royal Hospital NHS Foundation Trust | Lung Cancer Team Smoking Cessation Clinic |
| WINNER Kingston Hospital NHS Trust |
Nurse Led Pulmonary Nodule Service |
| Princess Alexandra Hospital NHS Trust | Living Well with Cancer |
| Princess Alexandra Hospital NHS Trust | Cancer Nurse |
| RUNNER UP The London Clinic |
Spin Box Art in Oncology |
| Innovative Use of Technology, Social and Digital Media | |
| Bedfordshire, Luton and Milton Keynes Integrated Care Partnership | ‘Patients Know Best’ Childhood Epilepsy Pilot Project |
| RUNNER UP HCI Limited |
CONNECTPlus Multiple Conditions App |
| North East Ambulance Service NHS Foundation Trust | Using Technology in Patient Experience and Feedback |
| WINNER Nottingham University Hospitals NHS Trust |
Improving Our Colorectal Cancer Pathway Patient Experience. |
| The Shrewsbury & Telford Hospitals NHS Trust | Cancer Information, Support & Wellbeing App |
| Integration and Continuity of Care | |
| RUNNER UP Bedfordshire, Luton and Milton Keynes Integrated Care Partnership |
‘Patients Know Best’ Childhood Epilepsy Pilot Project |
| Cheshire & Wirral Partnership NHS Foundation Trust Lead Provider Collaborative Commissioning Team | Lead Provider Collaboratives – Level Up – Young people, EmpowerED and Carers/families Provider Collaboratives |
| NHS England Improvement | Busting Cancer Myths in Our Communities |
| The Hospital and Community Navigation Service | The Hospital & Community Navigation Service |
| WINNER Dorset Integrated Care System |
Outpatient Assessment Clinics @ Dorset Health Village – Dorset’s ‘Think Big’ Initiative |
| University Hospitals of North Midlands NHS Trust | Patient Experience Network Awards Penna 2022 |
| Measuring, Reporting and Acting & Turning It Around | |
| Barts Health NHS Trust | Connecting the Dots |
| WINNER North East Ambulance Service NHS Foundation Trust |
Measuring Patient Experience |
| RUNNER UP Nottingham University Hospitals NHS Trust |
Revised Popper Gown Project |
| Shrewsbury and Telford Hospitals NHS Trust | The UX Initiative |
| Sodexo | Measuring, Reporting and Acting: Personal touch. Deeper insight. Better outcomes. |
| Partnership Working to Improve the Experience | |
| Barking, Havering and Redbridge University Hospitals NHS Trust | Daisy Volunteer Project |
| RUNNER UP Barts Health NHS Trust |
Barts Health and North East London Partnership – Working Together to Get The Vaccine Where It’s Most Needed |
| Betsi Cadwaladr Health Board | Long Covid Partnership Group |
| Birmingham Women’s and Children’s NHS Foundation Trust | Cultural Competencies Project |
| Nottingham University Hospitals NHS Trust | Improving our Colorectal Cancer Pathway Patient Experience. |
| Oxford Health NHS Foundation Trust | Long COVID Rehabilitation – A Collaborative Approach to Development of Service Delivery |
| WINNER Dorset Integrated Care System |
Outpatient Assessment Clinics @ Dorset Health Village – Dorset’s ‘Think Big’ Initiative |
| Patient Experience Advocate of Tomorrow | |
| WINNER Faculty of Health, Liverpool John Moores University |
Advocating for Service-Users Who Are Hearing Impaired |
| RUNNER UP Faculty of Health, Liverpool John Moores University |
Advocating for Mental Health Service Users with Live Music Now |
| RUNNER UP Liverpool John Moores University |
LJMU Student’s Fundraising Achievements for Sustainable Sanitation in Kenya |
| Patient Experience Manager of the Year and Patient Experience Professional of the Year | |
| WINNER – MANAGER Cardiff and Vale University Health Board |
Angela Hughes |
| RUNNER UP – MANAGER Medirest – part of Compass Group UK & Ireland |
Positive Impressions |
| RUNNER UP – PROFESSIONAL Nottingham University Hospital Trust |
Improving our colorectal cancer pathway patient experience |
| WINNER – PROFESSIONAL University Hospitals of Leicester NHS Trust |
Taste the Difference Challenge |
| Personalisation of Care | |
| WINNER Barking, Havering and Redbridge University Hospitals NHS Trust |
Daisy Volunteer Project |
| Nottingham University Hospitals NHS Trust | Maintaining Patient Dignity – The BAME Wig Project |
| RUNNER UP The Shrewsbury & Telford Hospitals NHS Trust |
Cancer Information, Support & Wellbeing App |
| United Lincolnshire Hospitals NHS Trust | Swan Scheme Wedding Boxes for Patients Receiving End of Life Care |
| University Hospitals of North Midlands NHS Trust | Therapy Enhanced Discharge (TED) |
| Staff Engagement, Improving Staff Experience and Medical Education for Healthcare Professionals | |
| Air Arts, University Hospitals of Derby and Burton | Air Arts Staff Wellbeing Clubs |
| RUNNER UP Birmingham Women’s and Children’s NHS Foundation Trust |
Cultural Competencies Project |
| East London NHS Foundation Trust | Academy of Lived Experience |
| Liverpool John Moores University | Making Liverpool John Moores a ‘Breastfeeding Friendly’ University |
| WINNER Medirest – part of Compass Group UK & Ireland |
Positive Impressions |
| Nottingham University Hospitals NHS Trust | External Ventricular Drains- D10 Shared Governance Council |
| RUNNER UP Nottingham University Hospitals NHS Trust |
Revised Popper Gown Project |
| Strengthening the Foundation | |
| Ashford and St Peter’s NHS Foundation Trust | Healthcare Plays |
| Barking, Havering and Redbridge University Hospitals NHS Trust | Daisy Volunteer Project |
| King’s College Hospital NHS Foundation Trust | Improving Cancer Patient Experience Programme |
| Nottingham University Hospitals NHS Trust | Co-Producing Our Patient & Public Involvement Quality Improvement (PPI QI) Strategy and Plan |
| RUNNER UP Nottingham University Hospitals NHS Trust |
External Ventricular Drains- D10 Shared Governance Council |
| WINNER Nottingham University Hospitals NHS Trust |
Revised Popper Gown Project |
| RUNNER UP Oxford Health NHS Foundation Trust |
Long COVID Rehabilitation – a collaborative approach to development of service delivery |
| Support for Caregivers, Friends and Family | |
| RUNNER UP Barking, Havering and Redbridge University Hospitals NHS Trust |
Daisy Volunteers – Supporting Our Imminently Dying Patients and their Families/Carers |
| WINNER Dementia UK |
Closer to Home Virtual Clinic Project |
| Derbyshire Community Health Services NHS Foundation Trust | Carer Support |
| Liverpool University Hospital NHS Foundation Trust and St Helens and Knowsley Teaching Hospital | The Coproduction of a Regional Carer Passport |
| Queen Alexandra Hospital, Portsmouth Hospitals University NHS Trust | Finding Cards – improving the experience for friends and family on arrival at the Emergency Department |
| Team of the Year | |
| RUNNER UP Colorectal Cancer Service, Nottingham University Hospitals NHS Trust |
Improving our Colorectal Cancer Pathway Patient Experience. |
| WINNER Fresenius Kabi |
Fresenius Kabi Ireland Nursing Team |
| Lancashire and South Cumbria NHS Trust | Experience and Engagement Team |
| Leeds Teaching Hospitals NHS Trust | Cracking Complaints! |
| University Hospitals Coventry and Warwickshire NHS Trust | Patient Experience Team |
| Using Insight for Improvement | |
| Sub-category – Equality / Access | |
| Nottingham University Hospitals NHS Trust | Maintaining patient dignity – The BAME Wig Project |
| WINNER Queen Alexandra Hospital, Portsmouth Hospitals University NHS Trust |
Finding Cards – Improving the Experience for Friends and Family on Arrival at the Emergency Department |
| Horsham Central Primary Care Network (PCN) | Access to Healthcare Video Project for People with Learning Disabilities and Autism (LDA) – Having an Annual Health Check, Breast, Bowel and Cervical Cancer Screening. |
| Sub-category – Innovation | |
| Birmingham Community Healthcare NHS Foundation Trust | Attend Anywhere – Bringing patient feedback to life through digital technology |
| Sodexo | Sodexo Experiencia: Personal touch. Deeper insight. Better outcomes. |
| WINNER United Lincolnshire Hospitals NHS Trust |
SUPERB – Single Unified Patient Experience Reporting Board |
| Sub-category: Integration and Improving Social | |
| Frimley Health & Care Integrated Care Service | Empowering our Communities |
| The Hospital & Community Navigation Service | The Hospital & Community Navigation Service |
| WINNER University Hospitals Dorset |
Outpatient Assessment Clinics @ Dorset Health Village – Dorset’s ‘Think Big’ Initiative |
| Sub-category: NHS Funded | |
| Gloucestershire NHS Foundation Trust | Improving patient experience on the front line |
| WINNER North East Ambulance Service NHS Foundation Trust |
Measuring patient experience |
| Nottingham University Hospitals NHS Trust | Revised Popper Gown Project |
| The Walton Centre NHS Foundation Trust | Patient Support Assistants – An innovative and pro-active approach to Patient Experience |
| Sub-category: Staff | |
| Ashford and St Peter’s NHS Foundation Trust | Healthcare Plays |
| Birmingham Women’s and Children’s NHS Foundation Trust | Cultural Competencies Project |
| WINNER Nutricia |
People matter, implementing local solutions for local teams |
Make sure you are following us on Twitter @PEN_News for all the latest announcements in the meantime!