The Patient Experience Network National Awards are the first and only awards programme to recognise best practice in patient experience across all facets of health and social care in the UK.

As we celebrate our 12th year of the Patient Experience Network National Awwards, we were delighted to bring people back together once again at our new home of the University of Birmingham.

Click here to read our PENNA22 Book of Best Practice.

To listen to our PENNA22 playlist, click here.

Click here to look through our photo gallery from PENNA22.

The Winners, Runners Up and Shortlisted Finalists for #PENNA22 are as follows:

OVERALL WINNER PENNA 2022
Nottingham University Hospitals NHS Trust – Improving our Colorectal Cancer Pathway Patient Experience

Lifetime Achievement – Jean Tucker, Gloucestershire Hospitals NHS Trust

Outstanding Contribution – Nick Medforth, Liverpool John Moores University

Cancer Experience of Care Award
Kent and Medway Cancer Alliance ‘I have been referred for tests to investigate possible Cancer’ – What Does This Mean for Me?
Kingston Hospital NHS Trust Nurse-Led Pulmonary Nodule Service
RUNNER UP
North East and Cumbria Learning Disability Network
Be Cancer Aware
Northern Cancer Voices Patient Network for North East and North Cumbria – Aligned to new Integrated Care Structure
Nottingham University Hospitals NHS Trust Building a Robust Hair Loss Service for Cancer Patients
RUNNER UP
Nottingham University Hospitals NHS Trust
Improving Our Colorectal Cancer Pathway Patient Experience
WINNER
Royal Free London NHS Foundation Trust
Let’s Talk Cancer!
The Shrewsbury & Telford Hospitals NHS Trust Cancer Information, Support & Wellbeing App
Communicating Effectively with Patients and Families
RUNNER UP
CardMedic
Using CardMedic To Improve Patient Confidence in and Access to Care Services
Kent and Medway Cancer Alliance ‘I have been referred for tests to investigate possible Cancer’ – What Does This Mean for Me?
North East Ambulance Service NHS Foundation Trust Online Engagement
WINNER
Nottingham University Hospitals NHS Trust
Improving our Colorectal Cancer Pathway Patient Experience
The Walton Centre NHS Foundation Trust Patient Support Assistants – An Innovative and Pro-Active Approach to Patient Experience
Commissioning for Patient Experience
Bristol, North Somerset & South Gloucestershire Clinical Commissioning Group Improving Emergency Access for Autistic People
RUNNER UP
Cheshire & Wirral Partnership NHS Foundation Trust Lead Provider Collaborative Commissioning Team
Lead Provider Collaboratives – Level Up – Young people,  EmpowerED and Carers/families Provider Collaboratives
Medirest – part of Compass Group UK & Ireland Positive Impressions
WINNER
NHS Kent and Medway
Co-producing a Long Covid Assessment and Support Service for Kent and Medway
Public Health Agency Valuing Feedback through an Online User Feedback Service
University Hospitals of North Midlands NHS Trust Patient Experience Network Awards Penna 2022.
Engaging and Championing the Public
RUNNER UP
Frimley Health & Care Integrated Care Service
Empowering our Communities
Kettering General Hospital NHS Foundation Trust The Parent Journal
NHS Kent and Medway Co-producing a Long Covid Assessment and Support Service for Kent and Medway
WINNNER
North East and Cumbria Learning Disability Network
Be Cancer Aware
North West Ambulance Service NHS Trust Developing our Patient and Public Panel
Royal Berkshire NHS Foundation Trust Patient Experience Engagement Team
RUNNER UP
United Lincolnshire Hospitals NHS Trust
Redesigning Our Communication and Engagement Approaches to Broaden and Maximise Involvement with Patients and Carers
Environment of Care
RUNNER UP
Ashford and St Peter’s NHS Foundation Trust
The Eternal Garden
WINNER
Nottingham University Hospitals NHS Trust
Arts at Nottingham University Hospitals NHS Trust
Fiona Littledale Award
Chesterfield Royal Hospital Holistic Needs Assessment Clinic
Chesterfield Royal Hospital NHS Foundation Trust Lung Cancer Team Smoking Cessation Clinic
WINNER
Kingston Hospital NHS Trust
Nurse Led Pulmonary Nodule Service
Princess Alexandra Hospital NHS Trust Living Well with Cancer
Princess Alexandra Hospital NHS Trust Cancer Nurse
RUNNER UP
The London Clinic
Spin Box Art in Oncology
Innovative Use of Technology, Social and Digital Media
Bedfordshire, Luton and Milton Keynes Integrated Care Partnership ‘Patients Know Best’ Childhood Epilepsy Pilot Project
RUNNER UP
HCI Limited
CONNECTPlus Multiple Conditions App
North East Ambulance Service NHS Foundation Trust Using Technology in Patient Experience and Feedback
WINNER
Nottingham University Hospitals NHS Trust
Improving Our Colorectal Cancer Pathway Patient Experience.
The Shrewsbury & Telford Hospitals NHS Trust Cancer Information, Support & Wellbeing App
Integration and Continuity of Care
RUNNER UP
Bedfordshire, Luton and Milton Keynes Integrated Care Partnership
‘Patients Know Best’ Childhood Epilepsy Pilot Project
Cheshire & Wirral Partnership NHS Foundation Trust Lead Provider Collaborative Commissioning Team Lead Provider Collaboratives – Level Up – Young people,  EmpowerED and Carers/families Provider Collaboratives
NHS England Improvement Busting Cancer Myths in Our Communities
The Hospital and Community Navigation Service The Hospital & Community Navigation Service
WINNER
Dorset Integrated Care System
Outpatient Assessment Clinics @ Dorset Health Village – Dorset’s ‘Think Big’ Initiative
University Hospitals of North Midlands NHS Trust Patient Experience Network Awards Penna 2022
Measuring, Reporting and Acting & Turning It  Around
Barts Health NHS Trust Connecting the Dots
WINNER
North East Ambulance Service NHS Foundation Trust
Measuring Patient Experience
RUNNER UP
Nottingham University Hospitals NHS Trust
Revised Popper Gown Project
Shrewsbury and Telford Hospitals NHS Trust The UX Initiative
Sodexo Measuring, Reporting and Acting: Personal touch. Deeper insight. Better outcomes.
Partnership Working to Improve the Experience
Barking, Havering and Redbridge University Hospitals NHS Trust Daisy Volunteer Project
RUNNER UP
Barts Health NHS Trust
Barts Health and North East London Partnership – Working Together to Get The Vaccine Where It’s Most Needed
Betsi Cadwaladr Health Board Long Covid Partnership Group
Birmingham Women’s and Children’s NHS Foundation Trust Cultural Competencies Project
Nottingham University Hospitals NHS Trust Improving our Colorectal Cancer Pathway Patient Experience.
Oxford Health NHS Foundation Trust Long COVID Rehabilitation – A Collaborative Approach to Development of Service Delivery
WINNER
Dorset Integrated Care System
Outpatient Assessment Clinics @ Dorset Health Village – Dorset’s ‘Think Big’ Initiative
Patient Experience Advocate of Tomorrow
WINNER
Faculty of Health, Liverpool John Moores University
Advocating for Service-Users Who Are Hearing Impaired
RUNNER UP
Faculty of Health, Liverpool John Moores University
Advocating for Mental Health Service Users with Live Music Now
RUNNER UP
Liverpool John Moores University
LJMU Student’s Fundraising Achievements for Sustainable Sanitation in Kenya
Patient Experience Manager of the Year and Patient Experience Professional of the Year
WINNER – MANAGER
Cardiff and Vale University Health Board
Angela Hughes
RUNNER UP – MANAGER
Medirest – part of Compass Group UK & Ireland
Positive Impressions
RUNNER UP – PROFESSIONAL
Nottingham University Hospital Trust
Improving our colorectal cancer pathway patient experience
WINNER – PROFESSIONAL
University Hospitals of Leicester NHS Trust
Taste the Difference Challenge
Personalisation of Care
WINNER
Barking, Havering and Redbridge University Hospitals NHS Trust
Daisy Volunteer Project
Nottingham University Hospitals NHS Trust Maintaining Patient Dignity – The BAME Wig Project
RUNNER UP
The Shrewsbury & Telford Hospitals NHS Trust
Cancer Information, Support & Wellbeing App
United Lincolnshire Hospitals NHS Trust Swan Scheme Wedding Boxes for Patients Receiving End of Life Care
University Hospitals of North Midlands NHS Trust Therapy Enhanced Discharge (TED)
Staff Engagement, Improving Staff Experience and Medical Education for Healthcare Professionals
Air Arts, University Hospitals of Derby and Burton Air Arts Staff Wellbeing Clubs
RUNNER UP
Birmingham Women’s and Children’s NHS Foundation Trust
Cultural Competencies Project
East London NHS Foundation Trust Academy of Lived Experience
Liverpool John Moores University Making Liverpool John Moores a ‘Breastfeeding Friendly’ University
WINNER
Medirest – part of Compass Group UK & Ireland
Positive Impressions
Nottingham University Hospitals NHS Trust External Ventricular Drains- D10 Shared Governance Council
RUNNER UP
Nottingham University Hospitals NHS Trust
Revised Popper Gown Project
Strengthening the Foundation
Ashford and St Peter’s NHS Foundation Trust Healthcare Plays
Barking, Havering and Redbridge University Hospitals NHS Trust Daisy Volunteer Project
King’s College Hospital NHS Foundation Trust Improving Cancer Patient Experience Programme
Nottingham University Hospitals NHS Trust Co-Producing Our Patient & Public Involvement Quality Improvement (PPI QI) Strategy and Plan
RUNNER UP
Nottingham University Hospitals NHS Trust
External Ventricular Drains- D10 Shared Governance Council
WINNER
Nottingham University Hospitals NHS Trust
Revised Popper Gown Project
RUNNER UP
Oxford Health NHS Foundation Trust
Long COVID Rehabilitation – a collaborative approach to development of service delivery
Support for Caregivers, Friends and Family
RUNNER UP
Barking, Havering and Redbridge University Hospitals NHS Trust
Daisy Volunteers – Supporting Our Imminently Dying Patients and their Families/Carers
WINNER
Dementia UK
Closer to Home Virtual Clinic Project
Derbyshire Community Health Services NHS Foundation Trust Carer Support
Liverpool University Hospital NHS Foundation Trust and St Helens and Knowsley Teaching Hospital The Coproduction of a Regional Carer Passport
Queen Alexandra Hospital, Portsmouth Hospitals University NHS Trust Finding Cards – improving the experience for friends and family on arrival at the Emergency Department
Team of the Year
RUNNER UP
Colorectal Cancer Service, Nottingham University Hospitals NHS Trust
Improving our Colorectal Cancer Pathway Patient Experience.
WINNER
Fresenius Kabi
Fresenius Kabi Ireland Nursing Team
Lancashire and South Cumbria NHS Trust Experience and Engagement Team
Leeds Teaching Hospitals NHS Trust Cracking Complaints!
University Hospitals Coventry and Warwickshire NHS Trust Patient Experience Team
Using Insight for Improvement 
Sub-category – Equality / Access
Nottingham University Hospitals NHS Trust Maintaining patient dignity – The BAME Wig Project
WINNER
Queen Alexandra Hospital, Portsmouth Hospitals University NHS Trust
Finding Cards – Improving the Experience for Friends and Family on Arrival at the Emergency Department
Horsham Central Primary Care Network (PCN) Access to Healthcare Video Project for People with Learning Disabilities and Autism (LDA) – Having an Annual Health Check, Breast, Bowel and Cervical Cancer Screening.
Sub-category – Innovation
Birmingham Community Healthcare NHS Foundation Trust Attend Anywhere – Bringing patient feedback to life through digital technology
Sodexo Sodexo Experiencia: Personal touch. Deeper insight. Better outcomes.
WINNER
United Lincolnshire Hospitals NHS Trust
SUPERB – Single Unified Patient Experience Reporting Board
Sub-category: Integration and Improving Social
Frimley Health & Care Integrated Care Service Empowering our Communities
The Hospital & Community Navigation Service The Hospital & Community Navigation Service
WINNER
University Hospitals Dorset
Outpatient Assessment Clinics @ Dorset Health Village – Dorset’s ‘Think Big’ Initiative
Sub-category: NHS Funded
Gloucestershire NHS Foundation Trust Improving patient experience on the front line
WINNER
North East Ambulance Service NHS Foundation Trust
Measuring patient experience
Nottingham University Hospitals NHS Trust Revised Popper Gown Project
The Walton Centre NHS Foundation Trust Patient Support Assistants – An innovative and pro-active approach to Patient Experience
Sub-category: Staff
Ashford and St Peter’s NHS Foundation Trust Healthcare Plays
Birmingham Women’s and Children’s NHS Foundation Trust Cultural Competencies Project
WINNER
Nutricia
People matter, implementing local solutions for local teams

 

 

Make sure you are following us on Twitter @PEN_News for all the latest announcements in the meantime!