The Patient Experience Network National Awards are the first and only awards programme to recognise best practice in patient experience across all facets of health and social care in the UK.
Now in it’s 11th year, we are delighted to bring you our second ever virtual Best Practice Conference and Awards Ceremony from 13th – 17th September 2021.
Following an amazing week of Best Practice Sharing, we are delighted to announce the finalists, runners up and winners of #PENNA21
| Commissioning for Patient Experience | |||
| NHS Cambridgeshire and Peterborough Clinical Commissioning Group | The Raham Project | RUNNER UP | |
| PPL | How do you open a hospital in a month? | WINNER | |
| Communicating Effectively with Patients and Families | |||
| Calderdale and Huddersfield NHS Foundation Trust | Bereavement Support Service | ||
| East Suffolk and North Essex NHS Foundation Trust | A cancer helpline during COVID-19 and beyond | RUNNER UP | |
| Milton Keynes University Hospital NHS Foundation Trust | Keeping Patients Connected in a Pandemic | ||
| Northampton General Hospital | Keeping Connections during the Pandemic | ||
| Nottingham University Hospitals, NHS Trust | ‘Good to be heard’ A collaborative approach to improve patient written information and support following limb reconstruction | RUNNER UP | |
| Nutricia | Helping to make information accessible to all | ||
| University College London Hospital | MyCare UCLH – Our patient portal | ||
| University Hospitals Bristol and Weston NHS Foundation Trust | Virtual Youth Involvement Group – communicating effectively and providing opportunities for young people | WINNER | |
| CPES Award | |||
| Barking, Havering and Redbridge University Hospitals NHS Trust | EMPOWER | ||
| Hull University Teaching Hospitals NHS Trust | To ascertain the views and experiences of patients aged between 16-24 years of age diagnosed with a cancer. | ||
| Kings College Hospital NHS Trust | Kings Macmillan Improving Cancer Patient Experience Programme | ||
| Kingston Hospital NHS Trust | Transforming the experience of Haematology patients | ||
| Leeds Teaching Hospitals Trust | Patient Experience Real Time Feedback | RUNNER UP | |
| Northampton General Hospital NHS Trust | Improving the experience of men living with prostate cancer | WINNER | |
| University College Hospital Macmillan Support and Information Service | Chemotherapy education for newly diagnosed patients | ||
| Engaging and Championing the Public | |||
| Cambridge University Hospitals NHS Trust | Cancer Patient Partnership Group | ||
| Every-One | Co-producing Together – Lincolnshire Macmillan Cancer Co-production Group | ||
| Northampton General Hospital | Patient Engagement Model | ||
| Nottingham University Hospitals NHS Trust | Gender Diverse Inclusion | ||
| PPL | What we need now: What matters to people for health and care, during COVID-19 and beyond – new National Voices I Statements 2020 | RUNNER UP | |
| Welsh Ambulance Services NHS Trust | Continuous Engagement & Communication Through a Pandemic | WINNER | |
| Environment of Care | |||
| Oxford Health NHS Foundation Trust | Creating with Care | RUNNER UP | |
| Tameside and Glossop Integrated Care NHS FT | A collaborative approach to developing Portering Standards for Person Centred Care | WINNER | |
| The Clatterbridge Cancer Centre | Clatterbridge Cancer Centre – Liverpool | ||
| Fiona Littledale Award | |||
| Chesterfield Royal Hospital | Development of a Cancer Information and Support Centre App | ||
| Chesterfield Royal Hospital | Bereavement Support | ||
| Nottingham University Hospitals NHS Trust | Beads of Courage | ||
| Royal Cornwall Hospital Trust | qFIT | RUNNER UP | |
| University Hospitals of Leicester | Setting up a Neuroendocrine patient service | WINNER | |
| Innovative Use of Technology/Social/Digital Media | |||
| Ascenti | Providing effective online care during the COVID-19 pandemic | ||
| Calderdale and Huddersfield NHS Foundation Trust | Coproduced Innovations Improving Patient Experience | ||
| East Lancashire Hospitals NHS Trust | ‘Da Vinci Robot ‘ | ||
| Little Journey Limited | Little Journey: a children’s healthcare procedure preparation and support tool | WINNER | |
| Serco Justice & Immigration | Modernising medication management in a prison setting | RUNNER UP | |
| Technical Health Ltd | MySunrise | ||
| Vita Health Group | Developing an innovative digital chatbot to elevate the patient experience within primary care psychological therapy | ||
| Integration and Continuity of Care | |||
| Cheshire East Integrated Care Partnership | Child Health Hubs | RUNNER UP | |
| National Clinical Homecare Association | On the Front Line – Behind extraordinary achievement you’ll always discover extraordinary collaboration | RUNNER UP | |
| Nottingham University Hospitals NHS Trust | Stay at Home and Stay safe – we will get your medicines to you….. | ||
| Shrewsbury and Telford Hospitals NHS Trust | Providing support and resources for people affected by cancer | WINNER | |
| Surrey Heartlands Health and Care Partnership | If we change the beginning of the story, we change the whole story: Using Citizen and Workforce Insight to create and implement a Strategy for children and families | ||
| Measuring, Reporting and Acting | |||
| Breast Cancer Now | Service Pledge | RUNNER UP | |
| Leeds Teaching Hospitals Trust | Patient Experience Real Time Feedback | ||
| Nottingham University Hospitals NHS Trust | Experience of Care Shared Learning Workshops | ||
| Nottingham University Hospitals NHS Trust | Investigating and Responding to Complaints with Compassion | ||
| Nutricia | Working together to implement an environmentally sustainable solution | WINNER | |
| Serious Hazards of Transfusion | SHOT- the independent UK Haemovigilance scheme | ||
| University Hospitals of Leicester NHS Trust | Engaging with family members and carers during COVID-19 pandemic | ||
| Partnership Working to Improve the Experience | |||
| National Clinical Homecare Association | On the Front Line – Behind extraordinary achievement you’ll always discover extraordinary collaboration | ||
| Nutricia | Working together to initiate change to improve patient’s experience | ||
| Serco Justice & Immigration | Modernising medication management in a prison setting | WINNER | |
| Tameside and Glossop Integrated Care NHS FT | Volunteering partnership approach to enhance patient experience | ||
| The Clatterbridge Cancer Centre | Clatterbridge Cancer Centre Liverpool – Inpatient Refreshment Service | ||
| University Hospitals of Leicester NHS Trust | Hepatitis C Micro-Elimination in HMP Stocken | ||
| Vita Health Group | Working in Partnership to develop an innovative digital chatbot to elevate the patient experience within primary care psychological therapy | RUNNER UP | |
| Personalisation of Care | |||
| Calderdale and Huddersfield NHS Foundation Trust | Bereavement Support Service | WINNER | |
| Nottingham University Hospitals NHS Trust | Beads of Courage | ||
| Nottingham University Hospitals NHS Trust | “Group Physio” and “Dinner & Dance” for enhanced recovery after hip fracture surgery | ||
| Royal Cornwall Hospital | Patient diaries, following patients journeys’ through Critical Care | ||
| Shrewsbury and Telford Hospitals NHS Trust | Providing support and resources for people affected by cancer | RUNNER UP | |
| Tameside and Glossop Integrated Care NHS FT | Implementation of Volunteer Led Patient Property Centre | ||
| University Hospitals of Leicester NHS Trust | Implementing an Admiral Nurse Service in an Acute Hospital setting to improve experience for people living with dementia and their family and carers | ||
| Staff Engagement and Improving Staff Experience | |||
| Calderdale and Huddersfield NHS Foundation Trust | Bereavement Support Service | RUNNER UP | |
| East Lancashire Hospitals NHS Trust | Staff Oasis – Listening Lounges and conversations with Jasper | ||
| Liverpool University Hospitals NHS Foundation Trust | An integrated programme for staff support and wellbeing during Covid-19 and beyond | ||
| Locala Community Partnerships | Engagement Champion Programme | ||
| Tameside and Glossop Integrated Care NHS FT | Shifting the relationship between the public and service providers by having person centred conversations | WINNER | |
| West Suffolk NHS Foundation Trust | The Clinical Helpline – Using digital healthcare records to communicate effectively with relatives / carers to enhance patient experience and safety in hospital. | RUNNER UP | |
| Strengthening the Foundation | |||
| Cambridge University Hospitals NHS Trust | Cancer Patient Partnership Group | ||
| Leicestershire Partnership NHS Trust | Recovery and Collaborative Care Planning Cafés | RUNNER UP | |
| Locala Community Partnerships | Engagement Champion Programme | ||
| Nottingham University Hospitals NHS Trust | DNACPR Quality Improvement Project | WINNER | |
| Tameside and Glossop Integrated Care NHS FT | Shifting the relationship between the public and service providers by having person centred conversations | ||
| University Hospitals of Leicester NHS Trust | Improving Falls Safety for Patients – Enhanced Falls Reduction | ||
| Support for Caregivers, Friends, and Family | |||
| Cardiff and Vale University Health Board | Bereavement Support Service | RUNNER UP | |
| Leicestershire Partnership NHS Trust | LPT Mental Health and Wellbeing Workbook | ||
| Manchester University NHS Foundation Trust (MFT) | MFT’s Virtual Visiting Service | ||
| University Hospitals Bristol and Weston NHS Foundation Trust | Christmas isn’t cancelled – Supporting patients and families with virtual Christmas activities and entertainment | ||
| University Hospitals Dorset NHS Foundation Trust | Shifting the focus of a hospital based carer support service and gaining new insights into making a difference to carers | ||
| West Suffolk NHS Foundation Trust | The Clinical Helpline – Using digital healthcare records to communicate effectively with relatives / carers to enhance patient experience and safety in hospital. | WINNER | |
| Team of the Year | |||
| Calderdale and Huddersfield Foundation Trust | Co-production “What matters most to you, diagnosis through to end of life.” | ||
| Cardiff and Vale Patient Experience Department | Listening, Learning and Improving in Real Time | WINNER | |
| Fresenius Kabi | Development of a Specialist National Clinical Account Team and the Impact this had on Contingency Management | ||
| Gloucestershire Hospitals NHS Foundation Trust | Patient Support Service – our Covid Response | ||
| Hope Network | Hope in a pandemic – The work of the Hope Network | RUNNER UP | |
| Locala Health and Wellbeing | Locala’s Engagement Team | ||
| Using Insight for Improvement | |||
| Serco Justice & Immigration | Modernising medication management in a prison setting | OVERALL CATEGORY WINNER | |
| Equaility & Access | |||
| Little Journey Limited | Little Journey: a children’s healthcare procedure preparation and support tool | ||
| Nottingham University Hospitals NHS Trust | Gender Diverse Inclusion | ||
| Serco Justice & Immigration | Modernising medication management in a prison setting | SUBCATEGORY WINNER | |
| Innovation | |||
| Manchester University NHS Foundation Trust | Implementing Always Events during Covid-19 on a Children’s Oncology Ward | ||
| PEP Health | What Patients Think: Identifying trends and variation in patient experience across hospitals in England using online patient feedback | ||
| Vita Health Group | Developing an innovative digital chatbot to elevate the patient experience within primary care psychological therapy | SUBCATEGORY WINNER | |
| Integrated | |||
| Northampton General Hospital | Patient Engagement Model | ||
| Surrey Heartlands Health and Care Partnership | If we change the beginning of the story, we change the whole story: Using Citizen and Workforce Insight to create and implement a Strategy for children and families | SUBCATEGORY WINNER | |
| University Hospitals of Leicester NHS Trust | Continence In Reach Service | ||
| Funded | |||
| Calderdale and Huddersfield NHS Foundation Trust | Coproduced Innovations Improving Patient Experience | ||
| Nottingham University Hospitals NHS Trust | Improving Inpatient stays – Patient Movement | SUBCATEGORY WINNER | |
| Nottingham University Hospitals NHS Trust | Experience of Care Shared Learning Workshops | ||
| Patient Experience Transformer of Tomorrow | |||
| King’s College London | Saleh Alessy – s variation in patients’ experiences of cancer care associated with their subsequent survival | RUNNER UP | |
| Tees Esk and Wear Valley NHS Foundation trust | Michael Curtis – Dementia friendly Village Project | WINNER | |
| Patient Experience Advocate of Tomorrow | |||
| Liverpool John Moores University | Megan Wilde and Meg Harvey | WINNER | |
| Liverpool John Moores University | Grow Your Own Cohort 1 (Hollie Davies, Milin Dinu, Laura Gildea, Lucy Gore, Rachel Hoaereu, Derren Kelly, Neamh Kelly and Mary McNeil) | ||
| University of Salford | Kelly Burton | RUNNER UP | |
| Patient Experience NHS Manager of the Year | |||
| Lancashire and South Cumbria NHS Foundations Trust | Paul Jebb – Reaching out and listening to improve service user and carer experience. | WINNER | |
| Patient Experience Private Manager of the Year | |||
| Nutricia | Catherine Shakespeare | WINNER | |
| Patient Experience Professional of the Year | |||
| University Hospitals of Leicester | Karen Green – Pathway to Excellence-The use of the GULP Risk Assessment Tool in reducing inpatient harms. | WINNER | |
| Outstanding Contribution | |||
| Darren Hudson | |||
| Best Of’s 2021* | |||
| Best Private Organisation | Nutricia | ||
| Best Commissioner | NHS Cambridgeshire and Peterborough Clinical Commissioning Group | ||
| Best Integrated Care | Tameside and Glossop Integrated Care NHS FT | ||
| Best Social Enterprise / Charity / Third Sector | PPL | ||
| Best Ambulance Service | Welsh Ambulance Services | ||
| ‘On the Day’ Virtual Rosettes | |||
| Judge | David Supple | ||
| Tweeter | Rachel Lovesy | ||
| Quote | Helen Cocker | ||
| Pos(t)er | Lisa & Danielle (Bristol & Weston’s Christmas Elves) | ||
| Support Animal | Jasper! | ||
| Music Maestro | Lee Bennett | ||
| Networker | Nicky Beecher | ||
| Overall Winner | |||
| Calderdale and Huddersfield NHS Foundation Trust | Bereavement Support Service | ||
All finalists are listed in our brochure: PENNA2021-Brochure FINAL 130921
And here is our FAB-U-LOUS play list: PENNA21 playlist
(*This year we have decided not to award Best Trust of 2021.)
Make sure you are following us on Twitter @PEN_News for all the latest announcements in the meantime!