The Patient Experience Network National Awards are the first and only awards programme to recognise best practice in patient experience across all facets of health and social care in the UK.

As we celebrate our 14th year of the Patient Experience Network National Awards and our first as part of the Picker Institute Family, we were delighted to bring people back together once again to University of Birmingham.

Click here to read our PENNA24 Book of Best Practice.

To listen to our PENNA24 playlist, click here.

We will be adding all event photos, video highlights and all of the shortlisted finalists to this page in due course. Please check back for those soon!

This years Finalists, Runners Up and Winners are:

We are delighted to announce our Shortlisted Finalists for this year’s Patient Experience Network National Awards 2024:

PENNA 2024 OVERALL WINNER
University Hospitals Plymouth NHS Trust The Secret Garden – a fresh air space for everyone
Cancer Experience of Care Award
Aneurin Bevan University Health Board Enhanced psychological wellbeing project; initiated by a patient story
Breast Cancer Now in collaboration with Lancashire and South Cumbria Cancer Alliance A collaboration to improve patient experience for breast cancer patients
Derry Well Women Cancer Connected Communities West
Enable Leisure and Culture Macmillan Community Cancer Link Worker
Hywel Dda University Health Board Virtual Reality in End of Life Care
Northern Cancer Alliance My Wellbeing Space
Peninsula Cancer Alliance Responding to the Cancer Quality of Life Survey – Interventions to address patients difficulties with sleep
RUNNER UP South Tyneside and Sunderland NHS Foundation Trust Personalised Cancer Care
WINNER West Yorkshire and Harrogate Cancer Alliance Remove the Doubt
Commissioning for Patient Experience
WINNER Bristol Health Partners Common Ambition Bristol – a coproduction partnership project to improve the sexual health of people of African and Caribbean heritage
Cheshire and Wirral Partnership NHS Foundation Trust Amplifying voices: Expert by Experience led decision making in regional Lead Provider Collaboratives
Lancashire and South Cumbria NHS Foundation Trust  The Retreat@Birchwood
RUNNER UP Northern Health and Social Care Trust (NHSCT) Connect North
Communicating Effectively with Patients and Families
RUNNER UP Bath Institute for Rheumatic Diseases BIRD Patient and Public Engagement programme phase 4
Betsi Cadwaladr Health Board Small Business Research Initiative – Family Communication Project
Mersey and West Lancashire Teaching Hospitals NHS Trust Improving inclusivity for our Deaf community through a bespoke training package for staff to raise Deaf awareness.
WINNER Northumbria Healthcare NHS Foundation Trust Tackling Health Inequalities when Delivering School Aged Immunisation Programmes Through Co-Design
Public Health Agency Hearing the Voices of Children and Young People with Profound and Complex Disabilities
United Lincolnshire Hospitals NHS Trust You Care We Care to Call (YCWCC)
University Hospitals of North Midlands Interpreter on Wheels (Insight)
Engaging and Championing the Public
Cheshire and Merseyside Cancer Alliance Start with People: A Readers Panel.
WINNER Derry Well Women Cancer Connected Communities West
Healthwatch Birmingham Person-centred maternity care for Black African and Black Caribbean women in West Birmingham
RUNNER UP Imperial College Healthcare NHS Trust End of life user insights project
Northumbria Healthcare NHS Foundation Trust Using the Patient and Public Voice Strategically to Contribute to the Quality Improvement of Trust Services
The Royal Wolverhampton NHS Trust The H.O.P.E (Holistic Opportunities Preventing Exclusion) Project:
Building a partnership between healthcare, the voluntary sector and grass root organisation
Welsh Ambulance Service Championing the Needs of people with a learning disability, when accessing Welsh Ambulance Services, through continuous engagement
Environment of Care
Betsi Cadwaladr University Health Board “The Garden” CAMHS Environment Project
Cygnet Health Care Social Hubs
RUNNER UP Leeds Teaching Hospitals NHS Trust Acute Care Bags for people with a Learning Disabilities and Autistic Patients
Mersey and West Lancashire Teaching Hospitals NHS Trust Improving inclusivity for our Deaf community through a bespoke training package for staff to raise Deaf awareness
Northumbria Healthcare NHS Foundation Trust Improving the Experience of our Patients with Dementia, Delirium and Complex Needs
University Hospitals Coventry and Warwickshire NHS Trust Patient Experience Team making a REAL difference with Patient Led Assessments of the Care Environment
WINNER University Hospitals Plymouth NHS Trust The Secret Garden – a fresh air space for everyone
Innovative Use of Technology, Social and Digital Media
Benenden Hospital My Patient Hub
WINNER Haemochromatosis UK MyIron+ app : enabling people with genetic haemochromatosis live well
Hanley Consulting Telephony call flow audit and data driven assessment at Tudor Lodge Health Centre
Leeds Teaching Hospitals NHS Trust Virtual Reality Headset for Adults with a Learning Disability
Moorfields Eye Hospital NHS Trust Enhancing Patient care through Virtual Reality
Nutricia The Beat – Patient Podcasts
RUNNER UP Welsh Ambulance Service Blue Light Hub gaming app
Integration and Continuity of Care including Social Care
Team Leeds Home First – reducing length of stay in an acute hospital and improving outcomes by focussing on Home First
RUNNER UP Liverpool John Moores University & Cobalt Housing Healthy Tenants, Healthy Homes, Healthy Communities- A Collaborative Innovation Advancing Sustainability, Health, and Society
WINNER National Clinical Homecare Association The Best Kept Secret Report: The Value of Clinical Homecare to the NHS, Patients and Society.
RUNNER UP Pluto Play Productions & Leeds Care Association ‘Unforgettable: Telling the Care Home story’ play
Walsall Council & Walsall Healthcare NHS Trust Walsall Connected
Making Complaints Count
Barts Health NHS Trust Model Patients Complaints Management Training for Larger Trusts – Digital learning.
RUNNER UP Derbyshire Community Healthcare Worry Catcher service
Leeds Teaching Hospitals NHS Trust Improving communication and engagement for our home haemodialysis patients at Leeds. Designing our services for them!
WINNER The Royal Wolverhampton NHS Trust Care at the end of life: Unlocking the learning in letters of formal complaint
Measuring, Reporting and Acting – Using Insight for Improvement
Cheshire and Wirral Partnership NHS Foundation Trust Giving Neurodivergent people and their family members and carers a voice
RUNNER UP Cheshire and Wirral Partnership NHS Foundation Trust Using data to enhance person-centred care through expert-led collaboratives in the North West
Dementia UK Admiral Nurse Helpline and Clinics – improving the experience for families contacting the service
North West Ambulance Service NHS Trust Acting upon feedback shared from patients and the communities we serve to drive service improvement
Northumbria Healthcare NHS Foundation Trust Giving Voice to Patients and Staff in an out of View Service – a Relational Approach
WINNER Nutricia The Beat – Patient Podcasts
The Royal Wolverhampton NHS Trust Care at the end of life: Unlocking the learning in letters of formal complaint
Partnership Working to Improve the Experience
Breast Cancer Now in collaboration with Lancashire and South Cumbria Cancer Alliance A collaboration to improve patient experience for breast cancer patients
Bristol Health Partners Common Ambition Bristol – a coproduction partnership project to improve the sexual health of people of African and Caribbean heritage
Cheshire & Wirral Partnership NHS Foundation Trust The inclusion of Healthy Lifestyle Coaches within an intensive community mental health rehabilitation service.
Liverpool John Moores University and Cobalt Housing Healthy Tenants, Healthy Homes, Healthy Communities – A Collaborative Innovation Advancing Sustainability, Health, and Society
RUNNER UP Northern Health and Social Care Trust Connect North
Northumbria Healthcare NHS Foundation Trust Working in Partnership to Transform Healthcare Experiences and Outcomes for D/deaf People
Public Health Agency Getting everyone round the table:  Swallow Awareness in the Hospitality Industry
WINNER Walsall Council & Walsall Healthcare NHS Trust Walsall Connected
Welsh Ambulance Service A System of Partnership Working
Patient Contribution – Individual
Midlands & Lancashire Commissioning Support Unit Lived Experience Partner Participation in Midlands Long Covid Services Peer Review
RUNNER UP NHS England Lived experience partner Dreaming Collaborative
WINNER Patient and Client Council Neurology Engagement Platform
University Hospitals of Derby & Burton NHS Foundation Trust Patient Safety Partner
Patient Contribution – Group or Organisation
WINNER Cheshire and Wirral Partnership NHS Foundation Trust EmpowerED Experts by Experience Forum
East London NHS Foundation Trust East London NHS Foundation Trust Estates – Leading the way in patient contribution
RUNNER UP Kingston Hospital NHS Trust Patient Information Reader Group.
Lancashire and South Cumbria NHS Foundation Trust The Alphabet – Service User Led LGBTQ group
NHS England NHS Cancer Programme: Patient & Public Voice (PPV) Forum
North West Ambulance Service NHS Trust Engaging with our patients, communities and volunteers to help us improve our services within the ambulance service to better patient care
Patient Experience Manager of the Year
WINNER Derbyshire Community Health Services Deborah Hall
Patient Experience Professional of the Year
WINNER Leeds Teaching Hospitals NHS Trust Alison Kinany
Personalisation of Care
Barking, Havering & Redbridge University Hospitals NHS Trust STRIVE – Stroke Team Recovery Improvement through Volunteer Engagement
Moorfields Eye Hospital NHS Trust Moorfields ‘See The Whole Person’ Principles
Portsmouth Hospitals University NHS Trust Butterfly Resources
RUNNER UP Shrewsbury and Telford Hospital NHS Trust Embedding a culture of “Get Up, Get Dressed, Get Moving” through the reconditioning games initiative
Shrewsbury and Telford Hospital NHS Trust Specialist Stroke Rehabilitation Groups
WINNER South Tyneside and Sunderland NHS Foundation Trust Enhancing Personalised Care via a multilingual digital patient-centred platform
The Shrewsbury & Telford Hospital NHS Trust Living Well Sessions: access to health & wellbeing information as part of the NHS Long Term Plan for personalised care within cancer
Staff Engagement and Improving Staff Experience
WINNER Belfast Health and Social Care Trust Feedback February
RUNNER UP Cheshire and Wirral Partnership NHS Foundation Trust Our Volunteer to Career (VTC) project
Cheshire and Merseyside Cancer Alliance Start with People: Building a foundation through policy and recruitment
RUNNER UP Northumbria Healthcare NHS Foundation Trust Giving Voice to Patients and Staff in an out of View Service – a Relational Approach
Nottingham University Hospital The virtual Patient Bay Project
Strengthening the Foundation
Cheshire and Wirral Partnership NHS Foundation Trust Our Volunteer to Career (VTC) project
RUNNER UP Imperial College Healthcare NHS Trust End of life user insights project
National Clinical Homecare Association The Best Kept Secret Report: The Value of Clinical Homecare to the NHS, Patients and Society
The National Institute of Health and Care Research The NIHR Race Equality Public Action Group (REPAG) and the Race Equality Framework
WINNER University College London Hospitals NHS Trust Critical Care Transformation Programme
University Hospital Bristol and Weston ‘My Hospitals Know and Understand Me’ – the co-designed UHBW Experience of Care Strategy 2024-2029
Student Patient Experience Educator of Tomorrow
WINNER Liverpool John Moores University Paramedic Society
Liverpool John Moores University LJMU Nursing Society
RUNNER UP Liverpool John Moores University Reducing Black Maternal Health Disparities Through Education and Raising Awareness
Student Patient Experience Advocate of Tomorrow
Liverpool John Moores University Amy Sweeney Liverpool John Mores University Mental Health Nurse
RUNNER UP Liverpool John Moores University Embedding Health Psychology to Improve Service User Experience- Health Psychologist in Training- Diane Sharples & Supervisor Dr Lisa Newson
WINNER  Liverpool John Moores University Empowering healthcare professionals and young patients with a disability to attain their goals
Liverpool John Moores University LJMU Midwifery Society
Support for Caregivers, Friends, and Family
RUNNER UP Barnsley Hospital NHS Foundation Trust Care Partners
RUNNER UP Nottingham University Hospitals NHS Trust NUH Adult Critical Care Bereavement Support
Pluto Play Productions & Leeds Care Association ‘Unforgettable: Telling the Care Home story’ play
The Royal Wolverhampton NHS Trust The H.O.P.E (Holistic Opportunities Preventing Exclusion) Project:
Building a partnership between healthcare, the voluntary sector and grass root organisations
WINNER University Hospitals Plymouth NHS Trust The Secret Garden – a fresh air space for everyone
Team of the Year (including complaints and PALs)
WINNER Ashford and St Peter’s Hospitals NHS Foundation Trust Medical Examiners : Bringing Death Certification Reforms to NW Surrey
RUNNER UP Birmingham Women’s and Children’s NHS Foundation Trust Interpreting & Cultural Insight Department
North West Ambulance Service NHS Trust Patient Engagement Team
Walsall Healthcare NHS Trust ‘Impactful Team Excellence’
Special Contribution Cheryl Tackie
Lifetime Achievement Louise Blunt

If you have any questions or queries regarding the Patient Experience Network National Awards, please email us at awards@patientexperiencenetwork.org or call our team on (0) 3333 44 7060

Make sure you are following us on Twitter @PEN_News for all the latest announcements in the meantime!