This category is to recognise teams who have made a difference to their patients’ experience. This may be due to actions they have taken as a team, exemplary team work or through implementing or supporting a patient experience initiative through cross-team working.

Potential participants for this award could be:
 – Patient Experience Teams
 – PALs or Complaints Teams

PENNA 20-21 Team of the Year Winners, Runners Up and Finalists

Calderdale and Huddersfield Foundation Trust Co-production “What matters most to you, diagnosis through to end of life.”
Cardiff and Vale Patient Experience Department Listening, Learning and Improving in Real Time WINNER
Fresenius Kabi Development of a Specialist National Clinical Account Team and the Impact this had on Contingency Management
Gloucestershire Hospitals NHS Foundation Trust Patient Support Service – our Covid Response
Hope Network Hope in a pandemic – The work of the Hope Network RUNNER UP
Locala Health and Wellbeing Locala’s Engagement Team

PENNA2019 Team of the Year Winners, Runners Up and Finalists

Air Arts, University Hospitals of Derby and Burton NHS Foundation Trust Air Arts  

WINNER
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Download Staff Wellbeing Booklet

Ashford and St Peter’s NHS Foundation Trust Patient Experience Team RUNNER UP
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Cardiff and Vale University Health Board Cardiff and Vale (CaV) – Central and Visible: A TEAM – Together Everyone Achieves More Download Slides
NHS Blood & Transplant Donor Records and Donor Family Care Services Download Slides
University Hospitals of Leicester NHS Trust H.O.P.E. Team Download Slides

PENNA2018 Team of the Year Winners, Runners Up and Finalists

Kettering General Hospital NHS Foundation Trust Its My Health WINNER
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Cwm Taf University Health Board Pat Exp Team RUNNER UP
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NHS Blood & Transplant Hospital Development Initiative to Increase Tissue Donation for Transplantation Download Presentation
Royal Cornwall Hospital Trust Colorectal 2 Week Wait Download Presentation

PENNA2017 Team of the Year Winners, Runners Up and Finalists

Derby Teaching Hospitals NHS Foundation Trust Derby Patient Experience Team WINNER
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Northumbria NHS Foundation Trust Patient Experience Team RUNNER UP
Cardiff and Vale University Health Board Cardiff and Vale Patient Experience Team Download Presentation
Great Ormond Street Hospital Patient Experience Team of the Year – Including Pals Download Presentation