This category is aimed at any programmes that are effectively measuring the patient experience and feedback, reporting the outcomes, and ensuring actions to improve are taken as a result – which can include very simple examples of ‘you said – we did’ or more complex feedback initiatives which includes, of course, Friends and Family Test activities and patient experience dashboards as well as feedback though PALs and complaints teams.

If you have some examples of how you have effectively measured your patients’ experience, reported this, and taken action that has made a difference, then why not put forward a submission now. What better way to acknowledge the great work of your team, share your successful practice and gain recognition for the superb initiatives you have implemented.

We know it takes great strength to publicly acknowledge that something went wrong. This category is also for any teams that have demonstrated a significant improvement or change following a negative experience or feedback.

Through a process of unpicking the issue, and learning from an adverse experience, the organisation has implemented a change (could be to behaviours, processes, environment or other) that has addressed the issue for the better.

The category is open to any individual, team or organisation but may be of special interest to Patient Experience Teams; Professional Services Organisations, specialising in Feedback Collection and Reporting; Support Service Organisations

PENNA 2022 – Measuring, Reporting & Acting and Turning it Around Winner, Runner Up & Finalists

Barts Health NHS Trust Connecting the Dots
North East Ambulance Service NHS Foundation Trust
Measuring Patient Experience
Nottingham University Hospitals NHS Trust
Revised Popper Gown Project
Shrewsbury and Telford Hospitals NHS Trust The UX Initiative
Sodexo Measuring, Reporting and Acting: Personal touch. Deeper insight. Better outcomes.


PENNA 20-21 – Measuring, Reporting & Acting Winner, Runner Up & Finalists

Breast Cancer Now Service Pledge RUNNER UP
Leeds Teaching Hospitals Trust Patient Experience Real Time Feedback
Nottingham University Hospitals NHS Trust Experience of Care Shared Learning Workshops
Nottingham University Hospitals NHS Trust Investigating and Responding to Complaints with Compassion
Nutricia Working together to implement an environmentally sustainable solution WINNER
Serious Hazards of Transfusion SHOT- the independent UK Haemovigilance scheme
University Hospitals of Leicester NHS Trust Engaging with family members and carers during COVID-19 pandemic

PENNA 2019 – Measuring, Reporting & Acting Winner, Runner Up & Finalists

Nutricia A Service Evaluation of the Acceptability and Use of a Mobile app for Video Call Communication Between Home Enterally Tube Fed Patients and Home Care Nurses  

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East London NHS Foundation Trust Service User Led Accreditation Programme RUNNER UP
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Manchester University NHS Foundation Trust 5 Things About Me Download Slides
Northampton General Hospital NHS Trust The Wood for the Trees – Ward Level Data for Trust Wide Improvement Download Slides
Royal Cornwall Hospitals NHS Trust Outpatients Family and Friends Test Download Slides

PENNA 2018 – Measuring, Reporting & Acting Winner, Runner Up & Finalists

Ashford and St Peters Hospitals NHS Foundation Trust What Matters to Me WINNER
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NHS Wales Standardising Collection of PREMs RUNNER UP
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ERS Medical Putting Patient Experience At The Top of the Agenda Download Presentation
Surrey and Sussex Healthcare NHS Trust Patient Reported Outcome and Experience Measures Download Presentation
University Hospitals of Leicester NHS Trust Patient Experience

PENNA 2017 – Measuring, Reporting & Acting Winner, Runner Up & Finalists

Mid Cheshire Hospitals NHS Foundation Trust Acute Medical Unit – To Take Out Medications Project WINNER
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Northumbria Healthcare NHS Foundation Trust Using Patient Experience Data for Service Improvement RUNNER UP
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Northampton General Hospital NHS Trust Keep Connected Download Presentation
Hertfordshire Partnership University NHS Foundation Trust Inpatient Survey Review Download Presentation
Tees, Esk and Wear Valley NHS Trust Making Best Use of Technology to Collect Report and Use Feedback Download Presentation
The Ipswich Hospital NHS Trust Frailty Care on a Surgical Ward Download Presentation

PENNA 2015 – Measuring, Reporting & Acting Winner, Runner Up & Finalists

WINNER: St Mary’s Sexual Assault Referral Centre

Watch the winners presentation here.

St Mary’s Sexual Assault Referral Centre “If I speak….Will you listen?”
RUNNERS UP: Bro Morgannwg University Local Health Board Measuring, Reporting and Acting
Ashford and St Peter’s NHS Foundation Trust A Culture Based Approach to the Improvement of Complaints Handling
FINALISTS: Aintree University Hospital NHS Foundation Trust Patient Feedback Shared Improvements Dashboard
East & North Hertfordshire NHS Trust All About our Wards:Key Information for Patients and Visitors