This category is to recognise individuals who have made a difference to their patients’ experience. This may be due to actions they personally have taken, or to their contribution to their team, or through implementing or supporting a patient experience initiative.
Potential recipients of this award could be:
– Patient Experience Officers
– Nurses
– Junior doctors
– Complaints
– PALs officers
PENNA 2024 Patient Experience Professional of the Year Winner, Runners Up and Finalists
| Patient Experience Professional of the Year | ||
| WINNER | Leeds Teaching Hospitals NHS Trust | Alison Kinany |
PENNA 2023 Patient Experience Professional of the Year Winner, Runners Up and Finalists
| Winner | Northumbria Healthcare NHS Foundation Trust | Avril Robinson – Improving the experience of palliative care patients |
PENNA 2022 Patient Experience Professional of the Year Winner, Runners Up and Finalists
| RUNNER UP – PROFESSIONAL Nottingham University Hospital Trust |
Improving our colorectal cancer pathway patient experience |
| WINNER – PROFESSIONAL University Hospitals of Leicester NHS Trust |
Taste the Difference Challenge |
PENNA 20-21 Patient Experience Professional of the Year Winner, Runners Up and Finalists
| University Hospitals of Leicester | Karen Green – Pathway to Excellence-The use of the GULP Risk Assessment Tool in reducing inpatient harms. | WINNER | |
PENNA2019 Patient Experience Professional of the Year Winner, Runners Up and Finalists
| Gloucestershire NHS Foundation Trust | Jean Tucker – Building Relationships and Driving improvement – The Changing face of PALS | WINNER NHS Manager of the Year |
| Serco | Cathy White | WINNER Private Healthcare Manager of the Year |
PENNA2018 Patient Experience Professional of the Year Winner, Runners Up and Finalists
| Manchester University NHS Foundation Trust | Dr Anna Sharman | Clinical WINNER |
| Virgin Care | Julie Andrews | Private WINNER |
| Northumbria Healthcare NHS Foundation Trust | Jan Hutchinson | Overall WINNER |