This category is to recognise individuals who have made a difference to their patients’ experience. This may be due to actions they personally have taken, or to their contribution to their team, or through implementing or supporting a patient experience initiative.

Potential recipients of this award could be:
 – Patient Experience Officers
 – Nurses
 – Junior doctors
 – Complaints
 – PALs officers

PENNA 2023 Patient Experience Professional of the Year Winner, Runners Up and Finalists

Winner Northumbria Healthcare NHS Foundation Trust Avril Robinson – Improving the experience of palliative care patien

PENNA 2022 Patient Experience Professional of the Year Winner, Runners Up and Finalists

RUNNER UP – PROFESSIONAL
Nottingham University Hospital Trust		 Improving our colorectal cancer pathway patient experience
WINNER – PROFESSIONAL
University Hospitals of Leicester NHS Trust		 Taste the Difference Challenge

 

PENNA 20-21 Patient Experience Professional of the Year Winner, Runners Up and Finalists

University Hospitals of Leicester Karen Green – Pathway to Excellence-The use of the GULP Risk Assessment Tool in reducing inpatient harms. WINNER

PENNA2019 Patient Experience Professional of the Year Winner, Runners Up and Finalists 

Gloucestershire NHS Foundation Trust Jean Tucker – Building Relationships and Driving improvement – The Changing face of PALS WINNER NHS Manager of the Year
Serco Cathy White WINNER Private Healthcare Manager of the Year

PENNA2018 Patient Experience Professional of the Year Winner, Runners Up and Finalists 

Manchester University NHS Foundation Trust Dr Anna Sharman Clinical WINNER
Virgin Care Julie Andrews Private  WINNER
Northumbria Healthcare NHS Foundation Trust Jan Hutchinson Overall WINNER