All PENNA2019 resources can be found on this page!

Brochure: Click here  to see a summary of all this year’s finalists in our Book of Best Practice.

Photos: Check out our 2019 photo gallery on our Facebook Page here! 

Videos: We have prepared short videos from many of our fabulous presenters which can be found on our YouTube channel here!

Highlights:  If you have 2 minutes spare, take a look at our inspirational highlight video

Music: And of course let’s not forget our playlist for PENNA2019 on Spotify here!

OVERALL WINNER 2019
University Hospitals Plymouth NHS Trust
#RehabLegend

 

 

CATEGORY: Communicating Effectively with Patients and Families

Partner:

Nutricia A Service Evaluation of the Acceptability and Use of a Mobile app for Video Call Communication Between Home Enterally Tube Fed Patients and Home Care Nurses  

WINNER
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Gloucestershire NHS Foundation Trust S.H.E.D
(*Please note that sound quality on this video is low due to an issue with our recording. Apologies.)
RUNNER UP
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NHS Blood and Transplant Videos to support Families being approached to consider supporting Organ Donation for their loved one.
(*Please note that sound quality on this video is low due to an issue with our recording. Apologies.)
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NHS Leicester City Clinical Commissioning Group The Health in your Hands Voluntary and Community Sector Event Funding
(*Please note that sound quality on this video about half way through is low due to an issue with our recording. Apologies.)
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Nottingham University Hospitals NHS Trust We will Always Support You in Being Familiar with the AICU Area and Environment Download Presentation
Royal Cornwall Hospitals NHS Trust `Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones Download Presentation

CATEGORY: CPES Award

Partners:

University Hospitals of Leicester NHS Trust In-Patient Support and Information Rounds WINNER
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Royal Devon & Exeter NHS Foundation Trust With You in Mind, Teamwork and Collaboration RUNNER UP
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Blackpool Teaching Hospitals NHS Foundation Trust Patient Cancer Care Improvement (PCCI) Group Download Presentation
County Durham and Darlington NHS Foundation Trust CDDFT Cancer Patient Experience Programme Download Presentation
The Princess Alexandra Hospital NHS Trust It Matters to Me Download Presentation
University Hospital Coventry and Warwickshire NHS Trust Let’s Talk – Rooms to Deliver Sensitive Conversations Download Presentation
Wessex Cancer Alliance Improving Access to Cancer Nurse Specialists and Key Workers Download Presentation

 CATEGORY: Engaging and Championing the Public

Partner:

University Hospitals of Leicester NHS Trust ICU Patients and Relatives – Are They Really Listened To? WINNER
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Nottingham University Hospitals NHS Trust CPR Teachathon RUNNER UP
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Birmingham Community Healthcare NHS Foundation Trust Service User Group Download Presentation
Healthwatch Essex Voice of Young People in Secure Mental Health Unit Helps to Shape Changes in Services
Kettering General Hospital NHS Foundation Trust The Takeover Challenge Download Presentation
Royal Cornwall Hospitals NHS Trust `Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones Download Presentation

CATEGORY: Environment of Care

                      Partner:

Leicestershire Partnership NHS Trust Knead to Chat WINNER
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Birmingham Women and Children’s Hospital NHS Foundation Trust Magnolia House: Co-design with Bereaved Families  

RUNNER UP
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King Edward VII’s Hospital Improving Inclusion and Welcome in Imaging Suite Download Slides
Manchester University NHS Foundation Trust Fast Track Accessibility Programme Download Slides
Oxleas NHS Foundation Trust Queen Mary’s Hospital, Sidcup – A hospital designed together Download Slides
Royal National ENT and Eastman Dental Hospital, UCLH Emotional and Physical Pathway Improvement for Head and Neck Cancer Patients Download Slides

 CATEGORY: Fiona Littledale Award

Partner:

Chesterfield Royal Hospital NHS Foundation Trust Haematology Nursing Team WINNER
The Princess Alexandra Hospital NHS Trust Cally Bruce RUNNER UP

 CATEGORY: Innovative Use of Technology, Digital and Social Media

Partner:

University Hospitals Plymouth NHS Trust #RehabLegend WINNER
Nottingham University Hospitals NHS Trust Developing Digital Technology Solutions to Improve Care for Cancer Patients RUNNER UP
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Birmingham Women’s and Children’s Hospital NHS Foundation Trust  

Dora – Video Interpreting Device

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Cinapsis Cinapsis SmartReferrals Download Slides
Imperial College Healthcare NHS Trust Technology Driven Analysis of Free-text Patient Experience Feedback Download Slides
LanguageLine Solutions LanguageLine Insight – On-Demand Remote Video Interpreting Download Slides
Surrey & Sussex Healthcare NHS Trust Bringing Patients Closer to Home Download Slides

CATEGORY: Integration and Continuity of Care

                                                                   Partner:

Surrey Heartlands Health and Care Partnership Using Animation as a Medium to Help Clinicians Understand the Secondary Healthcare Experiences of Prisoners  

WINNER
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Cardiff and Vale University Health Board Young Carers in Schools Award  

RUNNER UP
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Hywel Dda University Health Board Home Healthcare – Home Support Team Download Slides
Liverpool University Hospitals NHS Foundation Trust Samaritans in the Emergency Department Download Slides
Tameside and Glossop Strategic Commission & Tameside and Glossop Integrated Care Foundation Trust  

Partnership Engagement Network (PEN)

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CATEGORY: Measuring, Reporting and Acting

Partner:

Nutricia A Service Evaluation of the Acceptability and Use of a Mobile app for Video Call Communication Between Home Enterally Tube Fed Patients and Home Care Nurses  

WINNER
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East London NHS Foundation Trust Service User Led Accreditation Programme RUNNER UP
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Manchester University NHS Foundation Trust 5 Things About Me Download Slides
Northampton General Hospital NHS Trust The Wood for the Trees – Ward Level Data for Trust Wide Improvement Download Slides
Royal Cornwall Hospitals NHS Trust Outpatients Family and Friends Test Download Slides

CATEGORY: Partnership Working to Improve the Experience

Partner:

University Hospitals of Leicester NHS Trust Prostate Cancer Remote Monitoring WINNER
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Liverpool University Hospitals NHS Foundation Trust Samaritans in the Emergency Department  

RUNNER UP
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Birmingham Women’s and Children’s NHS Foundation Trust Noah’s Star Download Slides
Royal Cornwall Hospitals NHS Trust The Cornwall and Isles of Scilly End of Life Learning Path Download Slides
Serco Health – University Hospital Wishaw Normal is Great! Facilities for Elderly Patients and those Living with Dementia Download Slides
Warrington and Halton Teaching Hospitals NHS Foundation Trust Enhancing Patient Experience with Shared Reading Download Slides

 CATEGORY: Patient Experience Advocate of Tomorrow

Partner:                                                                       

University of Plymouth Joy O’Gorman WINNER
University of West London Samren Ahmed RUNNER UP and HIGHLY COMMENDED

CATEGORY: Patient Experience Transformer of Tomorrow

Partner:

University of Brighton Ella Brunton and Krista Etchells WINNER
Paediatric Assessment Unit, Shrewsbury and Telford Hospital NHS Trust Claire Fenn  

RUNNER UP and HIGHLY COMMENDED

Alder Hey Childrens Hospital NHS Trust Helen Morley
North West Ambulance Service Paddy Ennis
Childrens Unit, Whiston Hospital Tracy McNeill
Smithdown Childrens Walk-In Centre Nicola Gourley

CATEGORY: Patient Experience Professional/Manager of the Year

Partner:

Gloucestershire NHS Foundation Trust Jean Tucker – Building Relationships and Driving improvement – The Changing face of PALS WINNER NHS Manager of the Year
Serco Cathy White WINNER Private Healthcare Manager of the Year

CATEGORY: Personalisation of Care

 Partner:

Nutricia Supporting a Home Enterally Fed Patient to Achieve his Dreams of Running the London Marathon WINNER
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Walsall Healthcare NHS Trust Making Magic with Bubbles and Butterflies – Doing What Matters: Ward 2 RUNNER UP
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Manchester University NHS FT 5 Things About Me Download Slides
Nottingham University Hospital NHS Trust Wear to Care Download Slides
Serco Health & Norfolk & Norwich University Hospitals Foundation Trust Making Food Fun Download Slides
University Hospitals of Leicester NHS Trust The Forget Me Not Scheme Download Slides

CATEGORY: Staff Engagement/Improving Staff Experience

Partner:

Royal Cornwall Hospitals NHS Trust `Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones WINNER
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Northumbria Healthcare NHS Foundation Trust Supporting Happy, Healthy and Productive Teams – Our Year of Discovery RUNNER UP
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Cambridge University Hospitals NHS Foundation Trust (CUH) Developing a Shared Service Culture Book Download Slides
Serco Health – University Hospital Wishaw Normal is Great! Facilities for Elderly Patients and those Living with Dementia Download Slides
University Hospitals of Derby & Burton NHS Foundation Trust Patient Experience Champions Programme Download Slides

CATEGORY: Strengthening the Foundation

Partner:

Northumbria Healthcare NHS Foundation Trust Working Together & Learning Together – a Partnership Approach with Northumberland Syrian Families WINNER
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Birmingham Women’s and Children’s NHS Foundation Trust Young Adult Volunteering  

RUNNER UP
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Gloucestershire Hospital NHS FT Closing the Loop – From Concern to Change Download Slides
Manchester Royal Eye Hospital Regular Treatments in Eye Services; Delivering Care Closer to Home Download Slides
Mid Cheshire Hospitals NHS Foundation Trust Innovation around Volunteering Download Slides
PPL The Journey to Becoming the World’s Best Small Island Health and Care Social System? Download Slides

CATEGORY: Support for Caregivers, Friends and Family

Partner:

Royal Cornwall Hospitals NHS Trust `Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones WINNER
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South West Neonatal Network A Stay in Neonatal Care – An Animated Guide to your Role as Parents and What to Expect RUNNER UP
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The Mid Yorkshire Hospitals NHS Trust Hospital Based Carer Support Download Slides
University Hospital Plymouth NHS Trust KMC – Parental Accommodation Download Slides
University Hospitals of Leicester NHS Trust Family, Carers and Friends Charter Download Slides

CATEGORY: Team of the Year (including PALs)

 Partner:

Air Arts, University Hospitals of Derby and Burton NHS Foundation Trust Air Arts  

WINNER
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Ashford and St Peter’s NHS Foundation Trust Patient Experience Team RUNNER UP
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Cardiff and Vale University Health Board Cardiff and Vale (CaV) – Central and Visible: A TEAM – Together Everyone Achieves More Download Slides
NHS Blood & Transplant Donor Records and Donor Family Care Services Download Slides
University Hospitals of Leicester NHS Trust H.O.P.E. Team Download Slides

CATEGORY: Turning it Around

Partner:

Swansea Bay Health Board Digital Patient Stories for Service Improvement WINNER
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Taunton and Somerset NHS Foundation Trust The Journey to Establish a Permanent Paediatric Assessment Unit (PAU) – “Assessment to Treat rather than Admission to Assess”.  

RUNNER UP
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NHS Blood and Transplant Clockface – Enhancing Donors Experience and Understanding of Blood Donation Download Slides
Royal Cornwall NHS Hospitals Trust `Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones Download Slides
Walsall Healthcare NHS Trust Making Magic with Bubbles and Butterflies – Doing What Matters: Ward 2 Download Slides

CATEGORY: Using Insight for Improvement

Partner:

Using Insight for Improvement – Accessibility

Surrey Heartlands Health and Care Partnership Using Animation as a Medium to Help Clinicians Understand the Secondary Healthcare Experiences of Prisoners  

WINNER
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Birmingham Community Healthcare Foundation Trust Service User Group Download Slides
Liverpool University Teaching Hospitals NHS Foundation Trust Young Ambassadors Project Download Slides
Milton Keynes University Hospital NHS Foundation Trust Working Together to Improve Services for People with a Learning Disability Download Slides
NHS Digital NHS Digital Service Manual Download Slides

 Using Insight for Improvement – Other NHS Funded       

Healthy London Partnership Gathering Feedback from Families and Carers when a Child or Young Person Dies WINNER
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East London NHS Foundation Trust Service User Led Accreditation Programme Download Slides
Nottingham University Hospitals NHS Trust We will Always Support You in Being Familiar with the AICU Area and Environment Download Slides
Shropshire Community Health NHS Trust Observe and Act Download Slides
University Hospitals of Leicester NHS Trust ICU Patients and Relatives are they Really Listened To? – Providing Opportunities for ICU Patients in an Acute Trust to Engage with the Multi-disciplinary Team to Ensure they are Truly Heard and Translating this into Meaningful Action Download Slides

 Using Insight for Improvement – Integrated

Gloucestershire NHS Foundation Trust Homeless Patient Guidelines Initiative WINNER
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Barts Health NHS Trust Shaping our Future Together Download Slides
Central Cheshire Integrated Care Partnership Identifying the Unwell Child in the Community Settings Download Slides

OVERALL WINNER FOR INSIGHT CATEGORY = HEALTHY LONDON PARTNERSHIP

ADDITIONAL AWARDS

 Partner:

BEST OF’S

BEST TRUST – University Hospitals of Leicester NHS Trust
BEST PRIVATE HEALTHCARE – Nutricia
BEST COMMISSIONER – Tameside and Glossop Strategic Commission
BEST COMMUNITY HEALTH TRUST – Shropshire Community Health NHS Trust

‘IN THE MOMENT’ AWARDS

MUSIC MAESTRO – Lee Bennett
QUOTE – Aaron Bate
NETWORKER – Helen Lee
TWEETER – Joy O’Gorman
JUDGE – Tracy Haycock
POS(t)ER – Clare McNally (and Elvis)

Individual awards

OUTSTANDING CONTRIBUTION – Julia Holding
LIFETIME ACHIEVEMENT – Gillian Radcliffe