All PENNA2019 resources can be found on this page!
Brochure: Click here to see a summary of all this year’s finalists in our Book of Best Practice.
Photos: Check out our 2019 photo gallery on our Facebook Page here!
Videos: We have prepared short videos from many of our fabulous presenters which can be found on our YouTube channel here!
Highlights: If you have 2 minutes spare, take a look at our inspirational highlight video
Music: And of course let’s not forget our playlist for PENNA2019 on Spotify here!
OVERALL WINNER 2019
University Hospitals Plymouth NHS Trust
#RehabLegend
CATEGORY: Communicating Effectively with Patients and Families
Partner:
CATEGORY: CPES Award
Partners:
| University Hospitals of Leicester NHS Trust | In-Patient Support and Information Rounds | WINNER Download Presentation |
| Royal Devon & Exeter NHS Foundation Trust | With You in Mind, Teamwork and Collaboration | RUNNER UP Download Presentation |
| Blackpool Teaching Hospitals NHS Foundation Trust | Patient Cancer Care Improvement (PCCI) Group | Download Presentation |
| County Durham and Darlington NHS Foundation Trust | CDDFT Cancer Patient Experience Programme | Download Presentation |
| The Princess Alexandra Hospital NHS Trust | It Matters to Me | Download Presentation |
| University Hospital Coventry and Warwickshire NHS Trust | Let’s Talk – Rooms to Deliver Sensitive Conversations | Download Presentation |
| Wessex Cancer Alliance | Improving Access to Cancer Nurse Specialists and Key Workers | Download Presentation |
CATEGORY: Engaging and Championing the Public
Partner:
| University Hospitals of Leicester NHS Trust | ICU Patients and Relatives – Are They Really Listened To? | WINNER Download Presentation |
| Nottingham University Hospitals NHS Trust | CPR Teachathon | RUNNER UP Download Presentation |
| Birmingham Community Healthcare NHS Foundation Trust | Service User Group | Download Presentation |
| Healthwatch Essex | Voice of Young People in Secure Mental Health Unit Helps to Shape Changes in Services | |
| Kettering General Hospital NHS Foundation Trust | The Takeover Challenge | Download Presentation |
| Royal Cornwall Hospitals NHS Trust | `Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones | Download Presentation |
CATEGORY: Environment of Care
Partner:
| Leicestershire Partnership NHS Trust | Knead to Chat | WINNER Download Slides |
| Birmingham Women and Children’s Hospital NHS Foundation Trust | Magnolia House: Co-design with Bereaved Families |
RUNNER UP |
| King Edward VII’s Hospital | Improving Inclusion and Welcome in Imaging Suite | Download Slides |
| Manchester University NHS Foundation Trust | Fast Track Accessibility Programme | Download Slides |
| Oxleas NHS Foundation Trust | Queen Mary’s Hospital, Sidcup – A hospital designed together | Download Slides |
| Royal National ENT and Eastman Dental Hospital, UCLH | Emotional and Physical Pathway Improvement for Head and Neck Cancer Patients | Download Slides |
CATEGORY: Fiona Littledale Award
Partner: 
| Chesterfield Royal Hospital NHS Foundation Trust | Haematology Nursing Team | WINNER |
| The Princess Alexandra Hospital NHS Trust | Cally Bruce | RUNNER UP |
CATEGORY: Innovative Use of Technology, Digital and Social Media
Partner: 
| University Hospitals Plymouth NHS Trust | #RehabLegend | WINNER |
| Nottingham University Hospitals NHS Trust | Developing Digital Technology Solutions to Improve Care for Cancer Patients | RUNNER UP Download Slides |
| Birmingham Women’s and Children’s Hospital NHS Foundation Trust | Download Slides | |
| Cinapsis | Cinapsis SmartReferrals | Download Slides |
| Imperial College Healthcare NHS Trust | Technology Driven Analysis of Free-text Patient Experience Feedback | Download Slides |
| LanguageLine Solutions | LanguageLine Insight – On-Demand Remote Video Interpreting | Download Slides |
| Surrey & Sussex Healthcare NHS Trust | Bringing Patients Closer to Home | Download Slides |
CATEGORY: Integration and Continuity of Care
Partner: 
| Surrey Heartlands Health and Care Partnership | Using Animation as a Medium to Help Clinicians Understand the Secondary Healthcare Experiences of Prisoners |
WINNER |
| Cardiff and Vale University Health Board | Young Carers in Schools Award |
RUNNER UP |
| Hywel Dda University Health Board | Home Healthcare – Home Support Team | Download Slides |
| Liverpool University Hospitals NHS Foundation Trust | Samaritans in the Emergency Department | Download Slides |
| Tameside and Glossop Strategic Commission & Tameside and Glossop Integrated Care Foundation Trust | Download Slides |
CATEGORY: Measuring, Reporting and Acting
Partner: 
| Nutricia | A Service Evaluation of the Acceptability and Use of a Mobile app for Video Call Communication Between Home Enterally Tube Fed Patients and Home Care Nurses |
WINNER |
| East London NHS Foundation Trust | Service User Led Accreditation Programme | RUNNER UP Download Slides |
| Manchester University NHS Foundation Trust | 5 Things About Me | Download Slides |
| Northampton General Hospital NHS Trust | The Wood for the Trees – Ward Level Data for Trust Wide Improvement | Download Slides |
| Royal Cornwall Hospitals NHS Trust | Outpatients Family and Friends Test | Download Slides |
CATEGORY: Partnership Working to Improve the Experience
Partner: 
| University Hospitals of Leicester NHS Trust | Prostate Cancer Remote Monitoring | WINNER Download Slides |
| Liverpool University Hospitals NHS Foundation Trust | Samaritans in the Emergency Department |
RUNNER UP |
| Birmingham Women’s and Children’s NHS Foundation Trust | Noah’s Star | Download Slides |
| Royal Cornwall Hospitals NHS Trust | The Cornwall and Isles of Scilly End of Life Learning Path | Download Slides |
| Serco Health – University Hospital Wishaw | Normal is Great! Facilities for Elderly Patients and those Living with Dementia | Download Slides |
| Warrington and Halton Teaching Hospitals NHS Foundation Trust | Enhancing Patient Experience with Shared Reading | Download Slides |
CATEGORY: Patient Experience Advocate of Tomorrow
Partner:
| University of Plymouth | Joy O’Gorman | WINNER |
| University of West London | Samren Ahmed | RUNNER UP and HIGHLY COMMENDED |
CATEGORY: Patient Experience Transformer of Tomorrow
Partner:
| University of Brighton | Ella Brunton and Krista Etchells | WINNER |
| Paediatric Assessment Unit, Shrewsbury and Telford Hospital NHS Trust | Claire Fenn |
RUNNER UP and HIGHLY COMMENDED |
| Alder Hey Childrens Hospital NHS Trust | Helen Morley | |
| North West Ambulance Service | Paddy Ennis | |
| Childrens Unit, Whiston Hospital | Tracy McNeill | |
| Smithdown Childrens Walk-In Centre | Nicola Gourley |
CATEGORY: Patient Experience Professional/Manager of the Year
Partner:
| Gloucestershire NHS Foundation Trust | Jean Tucker – Building Relationships and Driving improvement – The Changing face of PALS | WINNER NHS Manager of the Year |
| Serco | Cathy White | WINNER Private Healthcare Manager of the Year |
CATEGORY: Personalisation of Care
Partner: 
| Nutricia | Supporting a Home Enterally Fed Patient to Achieve his Dreams of Running the London Marathon | WINNER Download Slides |
| Walsall Healthcare NHS Trust | Making Magic with Bubbles and Butterflies – Doing What Matters: Ward 2 | RUNNER UP Download Slides |
| Manchester University NHS FT | 5 Things About Me | Download Slides |
| Nottingham University Hospital NHS Trust | Wear to Care | Download Slides |
| Serco Health & Norfolk & Norwich University Hospitals Foundation Trust | Making Food Fun | Download Slides |
| University Hospitals of Leicester NHS Trust | The Forget Me Not Scheme | Download Slides |
CATEGORY: Staff Engagement/Improving Staff Experience
Partner: 
| Royal Cornwall Hospitals NHS Trust | `Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones | WINNER Download Slides |
| Northumbria Healthcare NHS Foundation Trust | Supporting Happy, Healthy and Productive Teams – Our Year of Discovery | RUNNER UP Download Slides |
| Cambridge University Hospitals NHS Foundation Trust (CUH) | Developing a Shared Service Culture Book | Download Slides |
| Serco Health – University Hospital Wishaw | Normal is Great! Facilities for Elderly Patients and those Living with Dementia | Download Slides |
| University Hospitals of Derby & Burton NHS Foundation Trust | Patient Experience Champions Programme | Download Slides |
CATEGORY: Strengthening the Foundation
Partner: 
| Northumbria Healthcare NHS Foundation Trust | Working Together & Learning Together – a Partnership Approach with Northumberland Syrian Families | WINNER Download Slides |
| Birmingham Women’s and Children’s NHS Foundation Trust | Young Adult Volunteering |
RUNNER UP |
| Gloucestershire Hospital NHS FT | Closing the Loop – From Concern to Change | Download Slides |
| Manchester Royal Eye Hospital | Regular Treatments in Eye Services; Delivering Care Closer to Home | Download Slides |
| Mid Cheshire Hospitals NHS Foundation Trust | Innovation around Volunteering | Download Slides |
| PPL | The Journey to Becoming the World’s Best Small Island Health and Care Social System? | Download Slides |
CATEGORY: Support for Caregivers, Friends and Family
Partner: 
| Royal Cornwall Hospitals NHS Trust | `Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones | WINNER Download Slides |
| South West Neonatal Network | A Stay in Neonatal Care – An Animated Guide to your Role as Parents and What to Expect | RUNNER UP Download Slides |
| The Mid Yorkshire Hospitals NHS Trust | Hospital Based Carer Support | Download Slides |
| University Hospital Plymouth NHS Trust | KMC – Parental Accommodation | Download Slides |
| University Hospitals of Leicester NHS Trust | Family, Carers and Friends Charter | Download Slides |
CATEGORY: Team of the Year (including PALs)
Partner: 
| Air Arts, University Hospitals of Derby and Burton NHS Foundation Trust | Air Arts |
WINNER |
| Ashford and St Peter’s NHS Foundation Trust | Patient Experience Team | RUNNER UP Download Slides |
| Cardiff and Vale University Health Board | Cardiff and Vale (CaV) – Central and Visible: A TEAM – Together Everyone Achieves More | Download Slides |
| NHS Blood & Transplant | Donor Records and Donor Family Care Services | Download Slides |
| University Hospitals of Leicester NHS Trust | H.O.P.E. Team | Download Slides |
CATEGORY: Turning it Around
Partner:
| Swansea Bay Health Board | Digital Patient Stories for Service Improvement | WINNER Download Slides |
| Taunton and Somerset NHS Foundation Trust | The Journey to Establish a Permanent Paediatric Assessment Unit (PAU) – “Assessment to Treat rather than Admission to Assess”. |
RUNNER UP |
| NHS Blood and Transplant | Clockface – Enhancing Donors Experience and Understanding of Blood Donation | Download Slides |
| Royal Cornwall NHS Hospitals Trust | `Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones | Download Slides |
| Walsall Healthcare NHS Trust | Making Magic with Bubbles and Butterflies – Doing What Matters: Ward 2 | Download Slides |
CATEGORY: Using Insight for Improvement
Partner:
Using Insight for Improvement – Accessibility
| Surrey Heartlands Health and Care Partnership | Using Animation as a Medium to Help Clinicians Understand the Secondary Healthcare Experiences of Prisoners |
WINNER |
| Birmingham Community Healthcare Foundation Trust | Service User Group | Download Slides |
| Liverpool University Teaching Hospitals NHS Foundation Trust | Young Ambassadors Project | Download Slides |
| Milton Keynes University Hospital NHS Foundation Trust | Working Together to Improve Services for People with a Learning Disability | Download Slides |
| NHS Digital | NHS Digital Service Manual | Download Slides |
Using Insight for Improvement – Other NHS Funded
| Healthy London Partnership | Gathering Feedback from Families and Carers when a Child or Young Person Dies | WINNER Download Slides |
| East London NHS Foundation Trust | Service User Led Accreditation Programme | Download Slides |
| Nottingham University Hospitals NHS Trust | We will Always Support You in Being Familiar with the AICU Area and Environment | Download Slides |
| Shropshire Community Health NHS Trust | Observe and Act | Download Slides |
| University Hospitals of Leicester NHS Trust | ICU Patients and Relatives are they Really Listened To? – Providing Opportunities for ICU Patients in an Acute Trust to Engage with the Multi-disciplinary Team to Ensure they are Truly Heard and Translating this into Meaningful Action | Download Slides |
Using Insight for Improvement – Integrated
| Gloucestershire NHS Foundation Trust | Homeless Patient Guidelines Initiative | WINNER Download Slides |
| Barts Health NHS Trust | Shaping our Future Together | Download Slides |
| Central Cheshire Integrated Care Partnership | Identifying the Unwell Child in the Community Settings | Download Slides |
OVERALL WINNER FOR INSIGHT CATEGORY = HEALTHY LONDON PARTNERSHIP
ADDITIONAL AWARDS
Partner:
BEST OF’S
BEST TRUST – University Hospitals of Leicester NHS Trust
BEST PRIVATE HEALTHCARE – Nutricia
BEST COMMISSIONER – Tameside and Glossop Strategic Commission
BEST COMMUNITY HEALTH TRUST – Shropshire Community Health NHS Trust
‘IN THE MOMENT’ AWARDS
MUSIC MAESTRO – Lee Bennett
QUOTE – Aaron Bate
NETWORKER – Helen Lee
TWEETER – Joy O’Gorman
JUDGE – Tracy Haycock
POS(t)ER – Clare McNally (and Elvis)
Individual awards
OUTSTANDING CONTRIBUTION – Julia Holding
LIFETIME ACHIEVEMENT – Gillian Radcliffe