We have a vast library of Case Studies that a huge range of topics, all of which highlight the best that the Patient Experience sector has to offer.

Case Study Archive

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Case Study - Improving Appointment Utilisation and Patient Experience-7-Day GP Service Case Study - Listening to Sign Language Users – Improving Access to How Experience Can Be Shared - Public Health Agency Case Study - King Cancer Collaborative Addressing Health Inequalities - Kings College Hospital NHS Foundation Trust Case Study - Nottingham University Hospitals NHS Trust Cancer Prehabilitation Service Case Study - Little Voices Case Study - Long COVID Rehabilitation - a collaborative approach to development of service delivery Case Study - Co-producing a Long Covid assessment and support service for Kent and Medway Case Study - Let's Talk Cancer! Case Study - Closer to Home Virtual Clinic Project Case Study - Outpatient Assessment Clinics @ Dorset Health Village - Dorset's 'Think Big' Initiative Case Study - Finding Cards – Improving the experience for friends and family on arrival at the Emergency Department Case Study - Improving our Colorectal Cancer Pathway Patient Experience Case Study - Continuous Engagement & Communication Through a Pandemic Case Study - Little Journey: A Children's Healthcare Procedure Preparation and Support Tool Case Study - Modernising Medication Management in a Prison Setting Case Study - Bereavement Support Service Case Study - ICU patients and relatives are they really listened to? - Providing opportunities for ICU patients in an Acute Trust to engage with the multi-disciplinary team to ensure they are truly heard and translating this into meaningful action Case Study - Working Together & Learning Together – a Partnership approach with Northumberland Syrian Families Case Study - Homeless Patient Guidelines Initiative Case Study - Digital Patient Stories for Service Improvement Case Study - Butterfly Cornwall Case Study - In-Patient Support and Information Rounds Case Study - A Service Evaluation of the Acceptability and Use of a Mobile app for Video Call Communication between Home Enterally Tube Fed Patients and Home Care Nurses Case Study - Using Animation as a Medium to Help Clinicians Understand the Secondary Healthcare Experiences of Prisoners Case Study - Palliative Care Northumbria Case Study - Listening and Learning from Children and Young People Case Study - Informed and Empowered Case Study - Small Steps – Big Changes Case Study - FAB - Frailty Assessment Base Case Study - Flower Sculptures for Cancer Services Case Study - A 21st Century Approach to Information Giving Case Study - Homeward Bound – A Play and Educational Package about Relationships, Love, Empathy and Compassion at End of Life Case Study - Perfect Dining Week Case Study - City and Hackney Innovation Fund Case Study - NHS Go – A Health app Designed by Young People for Young People Case Study - Caring for my Family with Cancer Case Study - Think Drink Project Case Study - Beads of Courage: Making a Difference for Each Child Case Study - Baby View – Neonatal Intensive Care Video Conferencing Project Case Study - The Carers Lounge Case Study - A Team Approach to Streamlining Therapeutic Apheresis Services in the North West Case Study - The Introduction of Using Entonox in the Community for Children Facing Distressing and /or Painful Procedures Case Study - Patient Encounter Leadership Programme Case Study - Bringing Patient Care Closer to Home in Wyre Forest Case Study - The Story Shop - Bringing Mental Health Stories to Life Case Study - Rose Vital Tray Case Study - MSK – From Challenged to Great! Case Study - Managing Self-Harm in North Tyneside Schools Case Study - See it My Way; Transforming Complaints and Concerns Case Study - Hospital Alcohol Liaison Team Case Study - Benefits of Early Resolution in the Complaints Process Case Study - Healthy Bones Mobile Service Case Study - Supporting Families After Bereavement - Daisy Bereavement Centre Case Study - Bringing Information to Life for People with Learning Disabilities Case Study - Building a Carer Friendly Organisation Case Study - MCHFT Surgical Ambulatory Care Unit Case Study - Developing a Patient-centred Service for Neuroendocrine Cancer across South Wales through Commissioning and Co-production Case Study - Patient Diaries in Intensive Care Case Study - Hetty's Hospital Case Study - Learning Disability Communication Flashcards Case Study - Mid Cheshire Hospitals Endoscopy Team - Withdrawal of Consent Case Study - #RehabLegend Case Study - Knead to Chat Case Study - The Young Carer Identification Card: Uncovering a Hidden Population Case Study - The Chief Nurse Excellence in Care Fellowship Programme Case Study - Nobody is ‘just a ….’. Empowering Support Staff Case Study - Carer2Theatre - Improving the Theatre Experience for Confused Adult Patients Case Study - Type 1 Kidz - The Impact of Engaging Children and Young People with Type 1 Diabetes and Their Families to a Peer Support Project Case Study - Acute Medical Unit – To Take Out Medications Project