The Patient Experience Network presents "Patient Experience Radio", a new platform to spread the word on best practice in patient experience. These podcasts focus on case studies and examples of work that have enhanced the patient experience and we hope to either inspire you to strive for improvement in your own work, or to reassure you that the things you are already doing are brilliant.
Ep 16: The Princess Alexandra Hospital NHS Trust - It Matters to Me In this interview with Ann Nutt and Shahid Sardar, they share their approach to a patient-led conference with a focus on improving the cancer experience, and some of the resources they developed as a result of the conference. This project was a finalist in the “CPES Award” category as part of PENNA 2019. To watch the video presentation please visit: https://www.youtube.com/watch?v=plZsu67usBU&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=34
Ep 15: University Hospitals of Leicester NHS Trust - Family, Carers and Friends Charter Jennifer Kay shares with use many insights about what they found matters to carers, families and friends. This project was a finalist in the “Support for Caregivers, Friends and Family” category as part of PENNA 2019. To watch the video presentation please visit: https://www.youtube.com/watch?v=gVkm9x5IHTM&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=28
Ep 14: University Hospitals of Leicester NHS Trust - The Forget Me Not Scheme Justine Allen explains what UHL have been doing to ensure people with dementia are identified in a simple and accessible way that is not intrusive. This project was a finalist in the “Personalisation of Care” category as part of PENNA 2019.
Ep 13: University Hospitals of Leicester NHS Trust - ICU Patients & Relatives: Are They Really Listened To? - Providing Opportunities for ICU Patients in an Acute Trust to Engage with the Mulit-Disciplinary Team to Ensure they are Truly Heard and Translating this into Meaningful Action In this episode Jo Hollidge, Head of Nursing - ITAPS talks about their work to ensure people who have stayed on their ITU have the opportunity to provide meaningful feedback. This project was a finalist in the “Engaging and Championing the Public” & “Using Insight for Improvement” categories as part of PENNA 2019.
Ep 12: Wessex Cancer Alliance - Improving Access to Cancer Nurse Specialists and Key Workers We hear from Gilly, Marian, Emma about their work to improve the experience for people with cancer. This project was a finalist in the “CPES Award” category as part of PENNA 2019.
Ep 11: Cambridge University Hospitals - Developing a Shared Service Culture Book. We hear from Claudia about how their culture book had such a positive impact on the staff engagement and retention in their paediatric unit. This project was a finalist in the “Staff Engagement/Improving Staff Experience” category as part of PENNA 2019.
Ep 10: Northampton General Hospital, Kettering General Hospital, Young Healthwatch Northamptonshire - The Takeover Challenge. We hear what the team did in Northamptonshire for Children's Takeover Day and how they worked in collaboration to make this happen with James Allan, Rachel Lovesy & Esther Stimpson
Ep 09: Birmingham Women’s and Children’s NHS Foundation Trust - Noah’s Star. This is about Noah's Star, a support programme for siblings and their families at a time of loss or serious illness with Jo-Anne Shellum
Ep 08: University Hospitals of Leicester NHS Trust - In Patient Support and Information Rounds with Janice Brown
Ep 07: Nutricia - A Service Evaluation of the Acceptability and Use of a Mobile App for Communication between Home Enterally Tube Fed Patients and Home Care Nurses with Nicola Wayne & Laurie Cowell
Ep 06: Air Arts - University Hospitals of Derby and Burton NHS Foundation Trust with Laura Waters
Ep 05: Royal Cornwall Hospitals NHS Trust - 'Butterfly Cornwall' A Scheme to Enhance End of Life Care For Patients and Their Loved Ones with Steph Brelsford and Liz Thomas from Royal Cornwall Hospitals NHS Trust.
Ep 04: Warrington and Halton Teaching Hospitals NHS FT - Enhancing Patient Experience with Shared Reading with Natalie Kaas Pontoppidan, Trish Richardson and Jeanette Singleton
Ep 03: Swansea Bay Health Board - Digital Patient Stories for Service Improvement with Prue Thimbleby of Swansea Bay Health Board
Ep 02: Surrey Heartlands Health and Care Partnership - "Using Animation as a Medium to Help Clinicians Understand the Secondary Healthcare Experiences of Prisoners"
Ep 01: University Hospitals Plymouth - #RehabLegend #rehablegend with Kate Tantam of University Hospitals Plymouth NHS Trust