Cookies and Privacy

The Patient Experience Network is a part of Picker (www.picker.org). Download and read Picker’s Data Protection and Processing Policy 

Under Data Protection laws, we have a legal duty to protect any information we collect from you and process about you. We do not pass on your details to any third party unless you give us permission to do so.

We use cookies on our website to make your experience as easy and simple as possible. We currently only use functional, analytical and performance cookies. Cookies are small data files that are placed on your computer by our website. They improve your experience by helping you to navigate the website efficiently. They also provide us with analytical data to track site usage and count page views.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

About this statement
This privacy statement only covers this website. Our website contains links to other websites. When you use these links, you should read their own privacy notices.

Privacy notice
We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect and use personal information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a question or complaint concerning the use of your personal information.

Personal information covered by this privacy notice
This privacy notice concerns the personal information we hold as part of contact via this website. You can read Picker’s full privacy notice on the main Picker.org website – https://picker.org/cookies-privacy/

The personal information we collect and use

Information we collect from you via this website

Your name, details of your enquiry, contact details (telephone number(s), email, address), any other information you voluntarily provide

How we use your personal information

We use your personal information to:

• respond to your enquiry if you have contacted us via our website, phone number or email
• contact you via our newsletter if you have requested to be added to the mailing list

Who we share your personal information with

When necessary, we share your personal information with our staff, suppliers and contractors, regulatory bodies and internal auditors. This information sharing enables us to:

• respond to your enquiry;
• meet our regulatory compliance obligations;
• conduct audits of the security of our data management systems; and
• manage our own internal operations.

How long your personal information will be kept
We will keep your personal information only for as long as is necessary for the purpose for which it was collected.

Where your information is stored
Your information will only be stored and transferred within the UK and the EEA. However, should we need to transfer your personal data to third countries, we will do so using approved transfer mechanisms, such as model clauses.

Reasons we can collect and use your personal information
We rely on several legal bases for the processing of your personal information. These include where we need your personal information to comply with our contractual or other legal obligations or it is in our, your or a third party’s legitimate interests which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

Your rights
Under data protection laws you have a number of important rights free of charge. In summary, those include the right to:

• access to your personal information and to certain other supplementary information that this privacy notice is already designed to address;
• require us to correct any mistakes in your information which we hold;
• require the erasure of personal information concerning you in certain situations;
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that information to a third party in certain situations;
• object at any time to processing of personal information;
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you (we do not currently use any automated processes of this type);
• otherwise restrict our processing of your personal information in certain circumstances.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

Picker is registered with the ICO under the registration number Z4942556.

https://ico.org.uk/ESDWebPages/Entry/Z4942556

If you would like to exercise any of these rights, please:

• email us at DPO@pickereurope.ac.uk;
• let us have enough information to identify you;
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
• let us know the information to which your request relates.

If you would like to unsubscribe from any marketing material you receive from us you can do so by contacting us at communications@pickereurope.ac.uk.

Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected information security breach. We will notify you and any applicable regulator of a suspected information security breach where we are legally required to do so.

How to complain
We hope that we can resolve any query or concern you raise about our use of your information.

If you wish to contact us, please send an email in the first instance to dpo@pickereurope.ac.uk. You can also write to DPO, Picker Institute Europe, Suite 6, Fountain House, 1200 Parkway Court, John Smith Drive, Oxford OX4 2JY.

You also have the right to complain to the UK Information Commissioner, who may be contacted at https://ico.org.uk/concerns/ or by telephone on: 0303 123 1113. If you live or work elsewhere in the EU or EEA, you can also complain to your local supervisory authority.

How to contact us
Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us, please send an email in the first instance to dpo@pickereurope.ac.uk. You can also write to DPO, Picker Institute Europe, Suite 6, Fountain House, 1200 Parkway Court, John Smith Drive, Oxford OX4 2JY.