Who we are and why it matters?
The Picker Experience Network is how Picker recognises, connects and spreads excellence in person centred care.
It is part of our core work to strengthen experience-led improvement across health and care systems. Through awards, shared learning and collaborative forums, we bring together people and organisations committed to improving the lived experience of care
Why this matters?
Picker was founded on a simple but powerful belief: people’s experiences are the ultimate measure of quality.
For more than three decades we have turned experience into evidence, standards, measurement tools and learning programmes that strengthen safety, quality and equity. The Picker Experience Network extends that work. It ensures that improvement is not only measured and certified, but shared, recognised and accelerated.
In doing so, we help create cultures where person centred care is visible, valued and sustained.
People drive patient experience….patient experience drives performance”
Our Purpose
Through the Network, Picker aims to:
- Recognise measurable examples of experience-led improvement
- Share practical learning that can be adapted and scaled
- Connect professionals who are serious about improving care and patient safety
- Promote evidence-informed approaches grounded in real experience
The Network strengthens Picker’s wider approach. It connects the insight we generate, the standards we steward, and the capability we build, directly with the people who are leading change on the ground.
The Picker Experience Network reflects our core values of excellence, integrity, collaboration and valuing diversity.
Our aim is to ensure that we are there for you – whether as an individual or organisation – to improve both patient and staff experience
Our Beliefs
Experience defines quality
Listening carefully to patients, families and staff reveals the moments that shape safety, trust and outcomes.
Evidence and lived experience belong together
Research provides rigour. Experience provides meaning. Together they create insight that drives improvement.
Recognition accelerates change
Celebrating impact builds confidence, spreads innovation and strengthens ambition across the system.
Equity is fundamental
Person centred care must be inclusive, respectful and responsive to all communities.
What We Do
Picker Experience Awards
Our annual awards programme recognises initiatives that demonstrate measurable impact, learning and sustainability. We highlight work that turns insight into action and improves care in meaningful, lasting ways.
Sharing what works
We curate case studies and practical examples drawn from award submissions and wider improvement practice. Our aim is to make improvement transferable and accessible.
Convening communities
Through events, webinars and collaborative forums, we create spaces for honest discussion, shared challenge and collective progress. These communities connect leaders across sectors and geographies who are committed to experience-led care.
The Picker Experience Network is one part of a connected system.
Our Standards define what person centred excellence looks like.
Our Measurement tools provide trusted evidence of performance.
Our Learning programmes build capability.
Our Network connects people and celebrates progress.
Together, these elements provide a clear pathway towards the highest quality person centred care for all, always.