This category is to give recognition to an individual or manager who has stood out in terms of their commitment to patient experience.
This category is to recognise individuals and managers who have made a difference to their patients’ experience. This may be due to actions they personally have taken, or to their contribution to their team, or through implementing or supporting a patient experience initiative.
This category will not require a presentation to be prepared.
Potential recipients of this award could be:
– Managers
– Team Leaders
– Supervisors
– Project Managers
PENNA 2023 Patient Experience Manager of the Year Winners, Runner Up and Finalists
| Patient Experience Manager of the Year (Third Sector) | ||
| Winner | Carers Trust | Holly Swinckels |
| Patient Experience Professional of the Year (including complaints and PALs) | ||
| Winner | Northumbria Healthcare NHS Foundation Trust | Avril Robinson – Improving the experience of palliative care patients |
| Patient Experience Manager of the Year (NHS) | ||
| Winner | University Hospitals Birmingham NHS Foundation Trust | Nicky Beecher |
PENNA 2022 Patient Experience Manager of the Year Winners, Runner Up and Finalists
| WINNER – MANAGER Cardiff and Vale University Health Board |
Angela Hughes |
| RUNNER UP – MANAGER Medirest – part of Compass Group UK & Ireland |
Positive Impressions |
PENNA 20-21 Patient Experience Manager of the Year Winners, Runner Up and Finalists
| Lancashire and South Cumbria NHS Foundations Trust | Paul Jebb – Reaching out and listening to improve service user and carer experience. | WINNER | |
| Nutricia | Catherine Shakespeare | WINNER |
PENNA 2019 Patient Experience Manager of the Year Winners, Runner Up and Finalists
| Gloucestershire NHS Foundation Trust | Jean Tucker – Building Relationships and Driving improvement – The Changing face of PALS | WINNER NHS Manager of the Year |
| Serco | Cathy White | WINNER Private Healthcare Manager of the Year |