This category recognises managers who have made a difference to their patients’ experience. This may be due to actions they personally have taken, or to their contribution to their team, or through implementing or supporting a patient experience initiative.

Potential recipients of this award could be:
 – Managers
 – Team Leaders
 – Supervisors
 – Project Managers

PENNA 20-21 Patient Experience Manager of the Year Winners, Runner Up and Finalists

Lancashire and South Cumbria NHS Foundations Trust Paul Jebb – Reaching out and listening to improve service user and carer experience. WINNER
Nutricia Catherine Shakespeare WINNER

PENNA 2019 Patient Experience Manager of the Year Winners, Runner Up and Finalists

Gloucestershire NHS Foundation Trust Jean Tucker – Building Relationships and Driving improvement – The Changing face of PALS WINNER NHS Manager of the Year
Serco Cathy White WINNER Private Healthcare Manager of the Year