This category recognises managers who have made a difference to their patients’ experience. This may be due to actions they personally have taken, or to their contribution to their team, or through implementing or supporting a patient experience initiative.
Potential recipients of this award could be:
– Managers
– Team Leaders
– Supervisors
– Project Managers
PENNA 2022 Patient Experience Manager of the Year Winners, Runner Up and Finalists
| WINNER – MANAGER Cardiff and Vale University Health Board |
Angela Hughes |
| RUNNER UP – MANAGER Medirest – part of Compass Group UK & Ireland |
Positive Impressions |
PENNA 20-21 Patient Experience Manager of the Year Winners, Runner Up and Finalists
| Lancashire and South Cumbria NHS Foundations Trust | Paul Jebb – Reaching out and listening to improve service user and carer experience. | WINNER | |
| Nutricia | Catherine Shakespeare | WINNER |
PENNA 2019 Patient Experience Manager of the Year Winners, Runner Up and Finalists
| Gloucestershire NHS Foundation Trust | Jean Tucker – Building Relationships and Driving improvement – The Changing face of PALS | WINNER NHS Manager of the Year |
| Serco | Cathy White | WINNER Private Healthcare Manager of the Year |