Webinar: How to Prepare a Successful PENNA Entry

The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience across all areas of health and social care in the UK. The aim of the awards is to improve patient and staff experience by sharing and celebrating best practice. With over 20 categories in this year’s awards, there is an opportunity for a diverse range of teams to showcase their work.

In this webinar co-hosted by Picker, we discuss what makes a successful entry. Our panellists, consisting of judges and previous winners (from NHS trusts and industry), discuss how to use the judging criteria to create an impressive case study from your work. The conversation includes top tips on how to ensure you demonstrate the impact of your work on patient and staff experience.

Preparing a successful PENNA entry

Introduction to the Webinar – Hanan L’Estrange-Snowden, Insight Manager, Picker

Introduction to PENNA – Ruth Evans MBE, MD, PEN

Judging Criteria – Chris Graham, CEO, Picker – Chris reviews the judging criteria and how to use them to make your entry stand out

We are then joined by the following PENNA previous Entrants and Judges:

Jean Tucker, Gloucestershire Hospitals NHS FT
Kuldeep Singh, Birmingham and Solihull Mental Health NHS FT
Nicola Wayne, Nutricia
Michaela Tait, Milton Keynes University Hospital NHS FT

The guest speakers above discuss the following:

Entry Considerations – What sets entries apart from one another

Creating a Winning Entry – Summary of their approach and how they evidenced their improvement work’s impact

Creating a Winning Entry – Summary of their approach and how they promoted inclusivity

Panel Discussion – Top tips on how to get your entry noticed

Chair’s Summary 

Ruth Evans MBE, Managing Director, Patient Experience Network (PEN)
Ruth is the founder of PEN. She is delighted to see how the understanding of patient experience and experience in general, is developing and improving.

Ruth can be found on Twitter @PEN_NEWS

Chris Graham, Group CEO, Picker
Chris has been Picker’s CEO since 2017 and has been a judge for the PEN awards for a number of years. He enjoys reading innovative, impactful entries.

Chris can be found on Twitter @ChrisGrahamUK

Hanan L’Estrange-Snowden, Insight Manager, Picker
Hanan will be chairing the panel. Working at Picker, Hanan supports the charity’s partners and clients to better understand and improve people’s experiences of health and social care.