NHS England and Improvement have collaborated with Macmillan to launch a National Cancer Patient Experience Survey Award in 2020. The National Cancer Patient Experience Survey (CPES) Award will be awarded at the annual Patient Experience Network (PEN) National awards to an NHS Trust/organisation for using its survey results to deliver improvements in experiences of care.

The CPES Award will be administered by PEN. The Award is joint supported by Macmillan and NHSE&I.


The purpose of the Award is to recognise and promote the use of CPES data to drive and deliver measurable improvements in patient experience, with an emphasis on patient involvement and the sharing of good practice and effective improvement approaches across the cancer sector.

It is expected that the Award will:

  • Promote, celebrate and recognise the use of CPES and other innovative ways of gathering patient feedback, to drive improvements and inform organisational priorities based on what matters to people;
  • Promote the sharing of improvement projects, evaluation and good practice across organisations;
  • Identify examples of good practice that can be shared across the country to spread innovation, generate ideas and reinforce patient experience as a key priority;
  • Showcase the ongoing impact and value of CPES for continuous improvement and to provide invaluable examples of best practice and statistical information nationally.