The Patient Experience Network presents "Patient Experience Radio", a new platform to spread the word on best practice in patient experience. These podcasts focus on case studies and examples of work that have enhanced the patient experience and we hope to either inspire you to strive for improvement in your own work, or to reassure you that the things you are already doing are brilliant.
How to Prepare a Successful PENNA Entry Part 3 of 3.
In this podcast, adapted from a webinar hosted by Picker, our panellists, consisting of judges and previous winners (from NHS trusts and industry), discuss how to use the judging criteria to create an impressive case study from your work.
In the following podcast we look at top tips on how to ensure you demonstrate the impact of your work on patient and staff experience.
The conversation includes top tips on how to ensure you demonstrate the impact of your work on patient and staff experience.
To watch the full webinar please click here.
How to Prepare a Successful PENNA Entry Part 2 of 3.
In this podcast, adapted from a webinar hosted by Picker, our panelists, consisting of judges and previous winners (from NHS trusts and industry), discuss how to use the judging criteria to create an impressive case study from your work.
In the following podcast we look at top tips on how to ensure you demonstrate the impact of your work on patient and staff experience.
The conversation includes top tips on how to ensure you demonstrate the impact of your work on patient and staff experience.
To watch the full webinar please click here.
How to Prepare a Successful PENNA Entry Part 1 of 3.
In this podcast, adapted from a webinar hosted by Picker, we introduce #PENNA and Chris Graham CEO of Picker, explains what makes a successful entry by describing the judging criteria.
In the following podcasts, our panelists, consisting of judges and previous winners (from NHS trusts and industry), discuss how to use the judging criteria to create an impressive case study from your work.
The conversation includes top tips on how to ensure you demonstrate the impact of your work on patient and staff experience.
To watch the full webinar please click here.
Ep 48: County Durham and Darlington NHS FT - CDDFT Cancer Patient Experience Programme
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Clare Doney
This project was a finalist in the “CPES Award” category as part of PENNA 2019
Ep 47: Tameside and Glossop Strategic Commission and Tameside and Glossop Integrated Care Foundation Trust - Partnership Engagement Network
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Jody Smith
This project was a finalist in the “Integration and Continuity of Care” category as part of PENNA 2019.
Ep 46: Cinapsis - Cinapsis SmartReferrals
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Owain Rhys Hughes
This project was a finalist in the “Innovative Use of Technology, Social and Digital Media” category as part of PENNA 2019.
Ep 45: King Edward's VII Hospital - Improving Inclusion and Welcome in Imaging Suite
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Heather Mills and Tonya Kloppers
This project was a finalist in the “Environment of Care” category as part of PENNA 2019.
Ep 44: Healthwatch Essex - Voice of Young People in Secure Mental Health Units Help to Shape Changes in Services
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Hannah Fletcher
This project was a finalist in the “Personalisation of Care” category as part of PENNA 2019.
Ep 43: Nottingham University Hospital NHS Trust - Wear to care
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Giles Matsell
This project was a finalist in the “Personalisation of Care” category as part of PENNA 2019.
Ep 41: Hywel Dda University Health Board - Home Healthcare -Home Support Team
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Janice Cole Williams
This project was a finalist in the “Integration and Continuity of Care” category as part of PENNA 2019.
Ep 40: Blackpool Teaching Hospitals NHS FT - Patient Cancer Care Improvement
Introduction by Ruth Evans, Managing Director of PEN.
Interview with David Baxter
This project was a finalist in the “CPES Award” category as part of PENNA 2019.
Ep 39: Birmingham Women's and Children's Hospital NHS FT - DORA - Video Interpreting Device
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Mark Hillier and Ella Ortega
This project was a finalist in the “Innovative Use of Technology/Social and Digital Media” category as part of PENNA 2019.
Ep 38: Manchester University NHS Foundation Trust - Fast Track Accessibility Programme
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Jane Abdulla and Harriet Prust
This project was a finalist in the “Environment of Care” category as part of PENNA 2019.
Ep 37: Nottingham University Hospitals NHS Trust - CPR Teachathon
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Emma Ryan
This project was a finalist in the “Engaging and Championing the Public” category as part of PENNA 2019.
Watch the video presentation here.
Ep 36: Ashford and St Peter's NHS Foundation Trust - Patient Experience Team
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Jacqui Rees
This project was a finalist in the “Team of the Year” category as part of PENNA 2019.
To watch the video presentation please visit: https://www.youtube.com/watch?v=esRK51GlEyw&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=55
Ep 35: Birmingham Women's and Children's NHS Foundation Trust - Young Adult Volunteering
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Aisha
This project was a finalist in the “Strengthening the Foundation” category as part of PENNA 2019.
To watch the video presentation please visit: https://www.youtube.com/watch?v=DfDCNGrfb4M&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=67&t=23s
Ep 34: Northumbria Healthcare NHS FT - Supporting Happy, Healthy and Productive Teams - Our Year of Discovery
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Annie Laverty
This project was a finalist in the “Staff Engagement/Improving Staff Experience” category as part of PENNA 2019.
To watch the video presentation please visit: https://www.youtube.com/watch?v=7SPaf8adTNE&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=85
Ep 33: Royal Devon & Exeter NHS Foundation Trust - With You in Mind, Teamwork and Collaboration
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Tina Grose
This project was a finalist in the “CPES Award” category as part of PENNA 2019.
To watch the video presentation please visit: https://www.youtube.com/watch?v=J1qw2ilS3js&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=47&t=16s
Ep 32: Liverpool University Hospitals NHS Foundation Trust - Samaritans in the Emergency Department
Introduction by Ruth Evans, Managing Director of PEN.
https://open.spotify.com/episode/6GHFwe65cyYBK8uYZD9WmS
Interview with Clare Pritchard, Rachel Howley and Kelly Johnson
This project was a finalist in the “Integration and Continuity of Care” & “Partnership Working to Improve the Experience” categories as part of PENNA 2019.
To watch the video presentation please visit: https://www.youtube.com/watch?v=qNjAuEmCx14&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=75
Ep 31: East London NHS FT - Service User Led Accreditation Programme
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Sally Wilkin, Simona Shaygan and Sheila Menzies
This project was a finalist in the “Measuring, Reporting and Acting" & "Using Insight for Improvement” categories as part of PENNA 2019.
To watch the video presentation please visit: https://www.youtube.com/watch?v=sqh6_2VjdKM&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=57
Ep 30: Cancer Patient Experience Survey in Practice and Picker Introduction by Ruth Evans
Interview by Megan Bilas, National Programme Lead at Picker Europe and Ruth Hendy, Lead Cancer Nurse at University Hospitals Bristol and Weston.
The other CPES podcasts are:
Ep 08: University Hospitals of Leicester NHS Trust - In Patient Support and Information Rounds
Ep 12: Wessex Cancer Alliance - Improving Access to Cancer Nurse Specialists and Key Workers
Ep 16: The Princess Alexandra Hospital NHS Trust - It Matters to Me
Ep 19: University Hospital Coventry and Warwickshire NHS Trust - Let’s Talk - Rooms to Deliver Sensitive Conversations
Ep 29: Cardiff and Vale University Health Board - Young Carers in Schools Award
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Suzie Becquer-Moreno
This project was a finalist in the “Integration and Continuity of Care” category as part of PENNA 2019.
To watch the video presentation please visit: https://www.youtube.com/watch?v=53DM04tR8ao
Ep 28 - Nottingham University Hospitals NHS Trust - Developing Digital Technology Solutions to Improve Care for Cancer Patients
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Ananth Sivanandan
This project was a finalist in the “Innovative use of Technology/Social/Digital Media” category as part of PENNA 2019.
To watch the video presentation please visit: https://www.youtube.com/watch?v=Q1ZQLkDG9MY&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=92
Ep 27 - Birmingham Women's and Children's NHS Foundation Trust - Magnolia House: Co-design with Bereaved Families
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Nicki Fitzmaurice
This project was a finalist in the Environment of Care” category as part of PENNA 2019.
To watch the video presentation please visit: https://www.youtube.com/watch?v=4ZZdoRxAzMo&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=69
Ep 26: Leicestershire Partnership NHS Trust - Knead to Chat
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Alison Kirk
This project was our winner in the “Environment of Care” category as part of PENNA 2019.
For more information please go to our website: https://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=Ymk4UQv4Mmk&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=74
Ep 25: University Hospitals of Leicester - Prostate Cancer Remote Monitoring
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Jo Wortley and Nicola Bakewell
This project was our winner in the “Partnership Working to Improve the Experience” category as part of PENNA 2019.
For more information please go to our website: https://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=fVyZO7Dth4k&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=20
Ep 24: Nutricia - Supporting a Home Enterally Fed Patient to Achieve his Dreams of Running the London Marathon
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Laurie Cowell
This project was our winner in the “Personalisation of Care” category as part of PENNA 2019.
For more information please go to our website: https://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=puUJ-OCrv9c&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=86
Ep23: Gloucestershire Hospitals Foundation Trust - Homeless Patient Guidelines Initiative
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Shona Duffy
This project was our winner in the "Using Insight for Improvement” category as part of PENNA 2019.
For more information please go to our website: https://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=ffL-LBfdOFE&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=70
Ep 22: Serco Health and Norfolk & Norwich University Hospitals Foundation Trust - Making Food Fun
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Debbie Jones
This project was a finalist in the “Personalisation of Care” category as part of PENNA 2019.
For more information please go to our website: https://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=5l06ZbD7Kdo&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=46
Ep 21: Shropshire Community Health NHS Trust - Observe and Act
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Mark Donovan.
This project was a finalist in the “Using Insight for Improvement” category as part of PENNA 2019.
For more information please go to our website: https://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=i0y4T7iZix8&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=44
Ep 20: University Hospital Plymouth NHS Trust - KMC - Parental Accommodation
Katie Hoffman describes the work Plymouth have been doing to create accommodation for parents who have babies on the Neonatal Intensive Care Unit (NICU) and what a difference this has made.
This project was a finalist in the “Support for Caregivers, Friends and Family” category as part of PENNA 2019.
To watch the video presentation please visit:
https://www.youtube.com/watch?v=sH9ooIX54HE&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=42
Ep 19: Let's Talk - Rooms to Deliver Sensitive Conversations
Vanessa McDonagh explains how they have pilotted and rolled out rooms ringfenced to have have sensitive conversations with patients in privacy and in an appropriate environment
This project was a finalist in the “CPES Awards” category as part of PENNA 2019.
To watch the video presentation please visit:
https://www.youtube.com/watch?v=8s22bHlpl-Y&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=41
Ep 18: The Mid Yorkshire Hospitals NHS Trust - Hospital Based Carer Support
Maria Green-Lynch, Tamsyn Wright & Michelle Turner explain what they have been doing to improve the awareness of the work carers are doing and also improve the carer experience.
This project was a finalist in the “Support for Caregivers, Friends and Family” category as part of PENNA 2019.
To watch the video presentation please visit:
https://www.youtube.com/watch?v=rFZkephyGt8&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=37
Ep 17: South West Neonatal Network - A Stay in Neonatal Care - An Animated Guide to your Role as Parents and What to Expect
In this episode Rebecca Lemin shares how they developed an animated guide to help parents know what to expect of neonatal care, something most parents were not planning to experience.
This project was a finalist in the “Support for Caregivers, Friends and Family” category as part of PENNA 2019.
To watch the video presentation please visit: https://www.youtube.com/watch?v=_uf06ZLs9H0&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=35
Ep 16: The Princess Alexandra Hospital NHS Trust - It Matters to Me
In this interview with Ann Nutt and Shahid Sardar, they share their approach to a patient-led conference with a focus on improving the cancer experience, and some of the resources they developed as a result of the conference.
This project was a finalist in the “CPES Award” category as part of PENNA 2019.
To watch the video presentation please visit:
https://www.youtube.com/watch?v=plZsu67usBU&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=34
Ep 15: University Hospitals of Leicester NHS Trust - Family, Carers and Friends Charter
Jennifer Kay shares with use many insights about what they found matters to carers, families and friends.
This project was a finalist in the “Support for Caregivers, Friends and Family” category as part of PENNA 2019.
To watch the video presentation please visit:
https://www.youtube.com/watch?v=gVkm9x5IHTM&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=28
Ep 14: University Hospitals of Leicester NHS Trust - The Forget Me Not Scheme
Justine Allen explains what UHL have been doing to ensure people with dementia are identified in a simple and accessible way that is not intrusive.
This project was a finalist in the “Personalisation of Care” category as part of PENNA 2019.
Ep 13: University Hospitals of Leicester NHS Trust - ICU Patients & Relatives: Are They Really Listened To? - Providing Opportunities for ICU Patients in an Acute Trust to Engage with the Mulit-Disciplinary Team to Ensure they are Truly Heard and Translating this into Meaningful Action
In this episode Jo Hollidge, Head of Nursing - ITAPS talks about their work to ensure people who have stayed on their ITU have the opportunity to provide meaningful feedback.
This project was a finalist in the “Engaging and Championing the Public” & “Using Insight for Improvement” categories as part of PENNA 2019.
Ep 12: Wessex Cancer Alliance - Improving Access to Cancer Nurse Specialists and Key Workers
We hear from Gilly, Marian, Emma about their work to improve the experience for people with cancer.
This project was a finalist in the “CPES Award” category as part of PENNA 2019.
Ep 11: Cambridge University Hospitals - Developing a Shared Service Culture Book. We hear from Claudia about how their culture book had such a positive impact on the staff engagement and retention in their paediatric unit. This project was a finalist in the “Staff Engagement/Improving Staff Experience” category as part of PENNA 2019.
Ep 10: Northampton General Hospital, Kettering General Hospital, Young Healthwatch Northamptonshire - The Takeover Challenge. We hear what the team did in Northamptonshire for Children's Takeover Day and how they worked in collaboration to make this happen with James Allan, Rachel Lovesy & Esther Stimpson
Ep 09: Birmingham Women’s and Children’s NHS Foundation Trust - Noah’s Star. This is about Noah's Star, a support programme for siblings and their families at a time of loss or serious illness with Jo-Anne Shellum
Ep 08: University Hospitals of Leicester NHS Trust - In Patient Support and Information Rounds with Janice Brown
Ep 07: Nutricia - A Service Evaluation of the Acceptability and Use of a Mobile App for Communication between Home Enterally Tube Fed Patients and Home Care Nurses with Nicola Wayne & Laurie Cowell
Ep 06: Air Arts - University Hospitals of Derby and Burton NHS Foundation Trust with Laura Waters
Ep 05: Royal Cornwall Hospitals NHS Trust - 'Butterfly Cornwall' A Scheme to Enhance End of Life Care For Patients and Their Loved Ones with Steph Brelsford and Liz Thomas from Royal Cornwall Hospitals NHS Trust.
Ep 04: Warrington and Halton Teaching Hospitals NHS FT - Enhancing Patient Experience with Shared Reading with Natalie Kaas Pontoppidan, Trish Richardson and Jeanette Singleton
Ep 03: Swansea Bay Health Board - Digital Patient Stories for Service Improvement with Prue Thimbleby of Swansea Bay Health Board
Ep 02: Surrey Heartlands Health and Care Partnership - "Using Animation as a Medium to Help Clinicians Understand the Secondary Healthcare Experiences of Prisoners"
Ep 01: University Hospitals Plymouth - #RehabLegend #rehablegend with Kate Tantam of University Hospitals Plymouth NHS Trust
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