NEWSFLASH!!!

Congratulations to all who took part in this year’s PENNA2016! – what a great year for patient experience!  Our wonderful judges have reviewed all the submissions and made their decisions.  Please find below the shortlist of PENNA2016 finalists:

Access to Information
Barnardos Journey Through Treatment for Children and Young People with Eating Disorders
InHealth Group Supporting Scan Related Anxiety in MRI
Leeds Teaching Hospitals Trust Leeds Children’s Hospital TV – a 21st Century Approach to Information Giving
NHS Sutton Clinical Commissioning Group Improving Health Outcomes Through Targeted Patient Education
NHS Sutton Clinical Commissioning Group Health Yourself to Health
Solent NHS Trust Solent’s Accessible Information Portfolio  – Supporting Information for All
Championing the Public
Healthwatch Essex YEAH!
Healthwatch Northamptonshire Engaging with Children and Young People to Champion their Voice
Healthy London Partnership NHS Go – A Health app Designed by Young People for Young People
Imperial College Healthcare NHS Trust Practice Champions – Improving Child Health Across North West London.
Leicester City Clinical Commissioning Group Engaging with Asylum Seekers and the Homeless to Commission a New Primary Care Service
NHS Southwark Clinical Commissioning Group Championing the Voice of Children, Young People and Families in Southwark
Commissioning for Patient Experience
NHS City and Hackney CCG City and Hackney Innovation Fund
NHS Norwich CCG Passport to Better Health
NHS Southwark Clinical Commissioning Group Championing the Voice of Children, Young People and Families in Southwark
West Leicestershire Clinical Commissioning Group Designing Non-Urgent Patient Transport Services
Communicating Effectively with Patients & Families
Barking, Havering and Redbridge University Hospitals NHS Trust Accessibility for Deaf Patients
Crawley CCG and Leacroft Medical Practice PACE Setter Award Initiatives Around Communication with Patients and Families in a Culturally Diverse Setting
Healthcare Improvement Scotland What Matters to You?’ Day 2016
Kidney Research UK ACE: Acceptance, Choice and Empowerment: A Peer Educator Based Community Project that Aims to Improve Choice and Quality of Life for pre-dialysis kidney patients.
National Council For Palliative Care Homeward Bound  – A Play and Educational Package  About Relationships, Love, Empathy and Compassion at End of Life
Plymouth Hospitals NHS Trust Bereavement Cards
Velindre Cancer Centre Caring for my Family with Cancer
Continuity of Care
Cambridgeshire Community Services NHS Trust Beads of Courage: Making a Difference for Each Child
East Lancashire Medical Services Ltd ELMS Clinical Navigation Hub
Kidney Research UK ACE: Acceptance, Choice and Empowerment: A Peer Educator based community project that aims to improve choice and quality of life for pre-dialysis kidney patients.
Northampton General Hospital Chit Chat Maternity Support Group for Parents with a Learning Disability
The Ipswich Hospital NHS Trust FAB – Frailty Assessment Base
Environment of Care
CMFT NHS Perfect Dining Week at Central Manchester University Hospitals
Northumbria Healthcare NHS Foundation Trust Mental Health Services for Older People – Transforming the Inpatient Environment at North Tyneside General Hospital
Pennine Acute NHS Trust “A Family-centred Sensory Experience for Relaxed, Normal Birth”
Plymouth Hospitals NHS Trust Improving Patients’ Sleep – Reducing Light and Noise Levels on Wards at Night
Royal College of Art Future ICU: Improving the Patient Experience of Critical Care
St Lawrence Surgery Personalisation of Care with Children and their Parents/Carers with Additional Needs
FFT & Patient Insight
– Champion
CMFT NHS Perfect Dining Week at Central Manchester University Hospitals
Derby Teaching Hospitals NHS Foundation Trust Making Your Moment Matter
Nottingham University Hospitals NHS Trust Think Drink Project
– Accessibility
Leicestershire Health Informatics Service Friends and Family Test (FFT) Mobile App Solution, Including Patient Experience and Equality & Diversity!
The Ipswich Hospital NHS Trust FAB – Frailty Assessment Base
– Staff
Bolton NHS FT Integrated Staff & Patient Metrics
Northumbria Healthcare NHS Foundation Trust Compassion Based Training – Maternity Services
Tees Esk and Wear Valleys NHS Foundation Trust Staff FFT Initiative
– Primary Care
Leicester City Clinical Commissioning Group Engaging with Asylum Seekers and the Homeless to Commission a New Primary Care Service
Pulborough Medical Group (PMG) Initiative to Design Educational Sessions Supporting our Non Clinical Staff (Practice Receptionist and Admin Staff) in Decision Making
– Other NHS Funded
East London NHS Foundation Trust Collect, Review, Do.
Staffordshire & Stoke on Trent Partnership NHS Trust Using FFT for Improvement
West Leicestershire Clinical Commissioning Group Designing Non-urgent Patient Transport Services
Including Social Care
Northumbria Healthcare NHS Foundation Trust Ageing Well Allies
West London Alliance West London Alliance – Integrated Health and Social Care Hospital Transfer of Care
Innovative Use of Technology/Social Media
Ashford and St Peter’s Hospitals NHS Foundation Trust A Mobile App for Breast Care Patients
Bradford Teaching Hospitals Baby View – Neonatal Intensive Care Video Conferencing Project
Healthy London Partnership NHS Go – A Health app Designed by Young People for Young People
Helen Hamlyn Centre of Design at Royal College of Art, Healthcare Lab, London SlowMO is a digital therapy platform, which uses digital technology to provide self-management tools for people to take control of their lives.
Leeds Teaching Hospitals Trust Leeds Children’s Hospital TV – a 21st Century Approach to Information Giving
NHS North of England Commissioning Support NHS Child Health
Manager/Professional of the Year
Frimley Health NHS Foundation Trust Claire Marshall
Healthwatch Essex David Sollis
Colchester Hospital University Foundation Trust Tammy Diles
Measuring, Reporting & Acting
CMFT NHS Perfect Dining Week at Central Manchester University Hospitals
East London NHS Foundation Trust Collect, Review, Do.
Nottingham University Hospitals NHS Trust Think Drink Project
The Ipswich Hospital NHS Trust Adopt A Ward – Patient Leaders Getting Underneath the Data to Learn and Improve
Partnership Working to Improve the Experience
Bristol Royal Hospital for Children – University Hospitals Bristol NHS Foundation Trust Talk to Us – Having #Conversations
East Lancashire Medical Services Ltd ELMS Clinical Navigation Hub
National Council For Palliative Care Homeward Bound  – A Play and Educational Package  About Relationships, Love, Empathy and Compassion at End of Life
PPL on behalf of West London Alliance West London Alliance – Integrated Health and Social Care Hospital Transfer of Care
The Integrated Care Clinics (TICCS) Diversifying the Skill Mix in Primary Care: ESP Physiotherapy Initiative
Virgin Care Limited Working with Prisoners, Health and Prison Staff to Deliver Improved Experience for Prison Healthcare Patients
Personalisation of Care
ABMU LHB The ‘SPA’ Soothing Patients Anxiety Experience; for Vulnerable Persons, those with a Learning Disability and\ or Mental Health Issues requiring surgical interventions under a General Anaesthetic.
Ashford and St. Peter’s Hospitals NHS Foundation Trust Adopt a Grandparent
Bradford Hospitals End of Life Companion Scheme
Cambridgeshire Community Services NHS Trust Beads of Courage: Making a Difference for Each Child
Northampton General Hospital Chit Chat Maternity Support Group for Parents with a Learning Disability
Serco The Patient Dining Experience
St Lawrence Surgery Personalisation of Care with Children and their Parents/Carers with Additional Needs
Staff Engagement/Improving Staff Experience
Ashford and St. Peter’s Hospitals NHS Foundation Trust Adopt a Grandparent
Northampton General Hospital Compliments Collation: A Recipe for Success
Northumbria Healthcare NHS Foundation Trust Improving Staff Experience and Mental Health
Nottingham University Hospitals NHS Trust Think Drink Project
PPL on behalf of West London Alliance West London Alliance – Integrated Health and Social Care Hospital Transfer of Care
Pulborough Medical Group (PMG) Initiative to Design Educational Sessions Supporting our Non Clinical Staff (Practice Receptionist and Admin Staff) in Decision Making
Strengthening the Foundation
Abertawe Bro Morgannwg University Health Board Growing the Arts to support Excellent Care
Barking, Havering and Redbridge University Hospitals ‘Dying with Dignity’
Caswell Clinic Self Management Group
NHS Coastal West Sussex CCG – CYP Commissioning Team The PACE Setter Award – The Primary Care Quality Mark for Children & Young People’s NHS Services
Northumbria Healthcare NHS Foundation Trust Making 7 Day Services Work in Emergency Care – The Northumbria Way
The Ipswich Hospital NHS Trust Voice4Change – Children & Young People Making a Difference
Support for Caregivers, Friends and Family
Barking, Havering and Redbridge University Hospitals ‘Dying with Dignity’
Bradford Hospitals End of Life Companion Scheme
Plymouth Hospitals NHS Trust Bereavement Cards
Serco The Patient Dining Experience
Surrey and Sussex Healthcare NHS Trust Supporting Carers – Making a Difference
Turning It Around When It Goes Wrong
Northumbria Healthcare NHS Foundation Trust Compassion Based Training – Maternity Services
Plymouth Hospitals NHS Trust PALS Clinics and Welcome Centre in Hospitals
Staffordshire & Stoke on Trent Partnership NHS Trust Using FFT for Improvement
Virgin Care Limited Working with Prisoners, Health and Prison Staff to Deliver Improved Experience for Prison Healthcare Patients
Team of the Year
City Hospitals Sunderland
Frimley Health NHS FT
Northern Lincolnshire and Goole NHS Foundation Trust
Northern Lincolnshire and Goole NHS Foundation Trust
UCLH NHS Foundation Trust
Whittington Health NHS Trust

NEWSFLASH!!!

Following the success of last year’s inaugural FFT Awards, the NHS England’s Insight & Feedback Team and PEN are delighted to announce a partnership to include the FFT Awards as a key part of the PEN National Awards programme for 2016.  We are both focussed on recognising and celebrating what works in terms of using patient and staff feedback and on sharing  good practice; this partnership approach allows us to work together to better showcase the examples of what is working well.

New FFT category

There is now have a new dedicated category for FFT within the PEN National Award programme.  Please see the full details of all the categories here.  Within the FFT category we are keen to identify and recognise people and services that are making a real difference through their use of FFT.    We know there are five areas where there are some brilliant stories to tell and so we have 5 areas of focus within this category:

  • FFT initiatives in Primary Care – covering GP and dental practices where the FFT and other patient feedback is being used to improve services
  • FFT initiatives in any other NHS-funded service – covering hospital services, ambulance and patient transport services, community and mental health trusts etc. where the FFT and other patient feedback is being used to improve services
  • FFT accessibility initiative – open to any service that has made a particular effort to make giving FFT feedback easier for people who might otherwise be excluded due to their age, language, literacy, physical or mental condition and to acting on that feedback
  • Staff FFT initiative – open to those NHS trusts who participate in the Staff FFT and can demonstrate how they act on that feedback
  • FFT Champion(s) – an individual or team who has made the most outstanding contribution to the successful use of FFT and other feedback to drive improvement in any NHS-funded service

Whatever your focus we would love to hear about your work so we can give you the recognition you and your team deserve and of course help spread the word about your activities.  To find out more about how to take part please contact us on 03333 44 7060 – Michelle, Lauren and Gaby are looking forward to hearing from you.  They can also be contacted on awards@patientexperiencenetwork.org.


The 2014 Winners have been announced! Please click here to see who they are!

Here are the highlights from the 2014 PEN National Awards Conference…

 

Please click here for details of the PEN National Awards Brochure for 2014 – a summary of all finalists is included in here.

 

Watch the highlights from the 2013 PEN National Awards Conference…


 

Times Are Changing!

Will you be ready?

Ruth Evans talking

 

“Until recently, patient experience has perhaps been considered ‘expendable’ when compared to the requirements for effective and safe treatment.
Times have changed!
The Patient Experience is now in the minds of most healthcare leaders.It is no longer a luxury that can be dispensed with when more pressing intiatives arise.

Nevertheless, there is much ambiguity over what is meant by and what can be done to deliver a world class Patient Experience.

The Patient Experience Network (PEN) aims to help address this by providing a valuable resource for healthcare organisations and individuals wishing to deliver a great experience for patients.

It is not our intention to preach, rather to provide a medium to share and celebrate what has worked, and perhaps not worked, in real life settings and to provide practical tools and support.”

Ruth Evans, Director of PEN