NEWSFLASH!!!

Wow what a day!  So many examples of wonderful work being done across the UK to improve the experiences of care.

We were delighted so many were able to join us to share wildly, steal with pride and celebrate what is working well.  With no more ado here are this year’s PENNA2016 winners:

(The videos of the day and entry presentations will be available to download soon)

Access to Information
WINNER: Leeds Teaching Hospitals Trust Leeds Children’s Hospital TV – a 21st Century Approach to Information Giving
RUNNER UP: NHS Sutton Clinical Commissioning Group Help Yourself to Health
FINALISTS:
Barnardos Journey Through Treatment for Children and Young People with Eating Disorders
InHealth Group Supporting Scan Related Anxiety in MRI
NHS Sutton Clinical Commissioning Group Improving Health Outcomes Through Targeted Patient Education
Solent NHS Trust Solent’s Accessible Information Portfolio  – Supporting Information for All
Championing the Public
WINNER: Healthy London Partnership NHS Go – A Health app Designed by Young People for Young People
RUNNER UP: Imperial College Healthcare NHS Trust Practice Champions – Improving Child Health Across North West London.
FINALISTS:
Healthwatch Essex YEAH!
Healthwatch Northamptonshire Engaging with Children and Young People to Champion their Voice
Leicester City Clinical Commissioning Group Engaging with Asylum Seekers and the Homeless to Commission a New Primary Care Service
NHS Southwark Clinical Commissioning Group Championing the Voice of Children, Young People and Families in Southwark
Commissioning for Patient Experience
WINNER: NHS City and Hackney CCG City and Hackney Innovation Fund
RUNNER UP: NHS Southwark Clinical Commissioning Group Championing the Voice of Children, Young People and Families in Southwark
FINALISTS:
NHS Norwich CCG Passport to Better Health
West Leicestershire Clinical Commissioning Group Designing Non-Urgent Patient Transport Services
Communicating Effectively with Patients & Families
WINNER: Velindre Cancer Centre Caring for my Family with Cancer
RUNNER UP: Kidney Research UK ACE: Acceptance, Choice and Empowerment: A Peer Educator Based Community Project
FINALISTS:
Barking, Havering and Redbridge University Hospitals NHS Trust Accessibility for Deaf Patients
Crawley CCG and Leacroft Medical Practice PACE Setter Award Initiatives Around Communication with Patients and Families in a Culturally Diverse Setting
Healthcare Improvement Scotland What Matters to You?’ Day 2016
National Council For Palliative Carein partnership with NHS England, Pancreatic Cancer UK, St Giles Hospice, and The Leeds Teaching Hospitals NHS Trust Homeward Bound  – A Play and Educational Package  About Relationships, Love, Empathy and Compassion at End of Life
Plymouth Hospitals NHS Trust Bereavement Cards
Continuity of Care
WINNER: The Ipswich Hospital NHS Trust FAB – Frailty Assessment Base
RUNNER UP: Cambridgeshire Community Services NHS Trust Beads of Courage: Making a Difference for Each Child
FINALISTS:
East Lancashire Medical Services Ltd ELMS Clinical Navigation Hub
Kidney Research UK ACE: Acceptance, Choice and Empowerment: A Peer Educator Based Community Project
Northampton General Hospital Chit Chat Maternity Support Group for Parents with a Learning Disability
Environment of Care
WINNER: Central Manchester University Hospitals NHS FT Perfect Dining Week at Central Manchester University Hospitals
RUNNER UP: Royal College of Art Future ICU: Improving the Patient Experience of Critical Care
FINALISTS:
Northumbria Healthcare NHS Foundation Trust Mental Health Services for Older People – Transforming the Inpatient Environment at North Tyneside General Hospital
Pennine Acute NHS Trust “A Family-centred Sensory Experience for Relaxed, Normal Birth”
Plymouth Hospitals NHS Trust Improving Patients’ Sleep – Reducing Light and Noise Levels on Wards at Night
St Lawrence Surgery Personalisation of Care with Children and their Parents/Carers with Additional Needs
FFT & Patient Insight
– Champion
WINNER: Nottingham University Hospitals NHS Trust Think Drink Project
RUNNERS UP:
Central Manchester University Hospitals NHS FT Perfect Dining Week at Central Manchester University Hospitals
Derby Teaching Hospitals NHS Foundation Trust Making Your Moment Matter
   
– Accessibility
WINNER: The Ipswich Hospital NHS Trust FAB – Frailty Assessment Base
RUNNER UP: Leicestershire Health Informatics Service Friends and Family Test (FFT) Mobile App Solution, Including Patient Experience and Equality & Diversity!
– Staff
WINNER: Northumbria Healthcare NHS Foundation Trust Compassion Based Training – Maternity Services
RUNNERS UP:
Bolton NHS FT Integrated Staff & Patient Metrics
Tees Esk and Wear Valleys NHS Foundation Trust Staff FFT Initiative
– Primary Care
WINNER: Leicester City Clinical Commissioning Group Engaging with Asylum Seekers and the Homeless to Commission a New Primary Care Service
RUNNER UP: Pulborough Medical Group (PMG) Initiative to Design Educational Sessions Supporting our Non Clinical Staff (Practice Receptionist and Admin Staff) in Decision Making
– Other NHS Funded
WINNER: West Leicestershire Clinical Commissioning Group Designing Non-urgent Patient Transport Services
RUNNERS UP:
East London NHS Foundation Trust Collect, Review, Do.
Staffordshire & Stoke on Trent Partnership NHS Trust Using FFT for Improvement
OVERALL WINNER – FFT
Nottingham University Hospitals NHS Trust Think Drink Project
Including Social Care
WINNER: West London Alliance West London Alliance – Integrated Health and Social Care Hospital Transfer of Care
RUNNER UP: Northumbria Healthcare NHS Foundation Trust Ageing Well Allies
Innovative Use of Technology/Social Media
WINNER: Bradford Teaching Hospitals Baby View – Neonatal Intensive Care Video Conferencing Project
RUNNER UP: Helen Hamlyn Centre of Design at Royal College of Art SlowMO is a digital therapy platform, which uses digital technology to provide self-management tools for people to take control of their lives.
FINALISTS:
Ashford and St Peter’s Hospitals NHS Foundation Trust A Mobile App for Breast Care Patients
Healthy London Partnership NHS Go – A Health app Designed by Young People for Young People
Leeds Teaching Hospitals Trust Leeds Children’s Hospital TV – a 21st Century Approach to Information Giving
NHS North of England Commissioning Support NHS Child Health
Manager of the Year
WINNER: Healthwatch Essex David Sollis
RUNNER UP: Frimley Health NHS Foundation Trust Claire Marshall
Professional of the Year
WINNER: Colchester Hospital University Foundation Trust Tammy Diles
Measuring, Reporting & Acting
WINNER: Nottingham University Hospitals NHS Trust Think Drink Project
RUNNER UP: Central Manchester University Hopitals NHS FT Perfect Dining Week at Central Manchester University Hospitals
FINALISTS:
East London NHS Foundation Trust Collect, Review, Do.
The Ipswich Hospital NHS Trust Adopt A Ward – Patient Leaders Getting Underneath the Data to Learn and Improve
Partnership Working to Improve the Experience
WINNER: National Council For Palliative Care in partnership with NHS England, Pancreatic Cancer UK, St Giles Hospice, and The Leeds Teaching Hospitals NHS Trust Homeward Bound  – A Play and Educational Package  About Relationships, Love, Empathy and Compassion at End of Life
RUNNER UP: The Integrated Care Clinics (TICCS) Diversifying the Skill Mix in Primary Care: ESP Physiotherapy Initiative
FINALISTS:
Bristol Royal Hospital for Children – University Hospitals Bristol NHS Foundation Trust Talk to Us – Having #Conversations
East Lancashire Medical Services Ltd ELMS Clinical Navigation Hub
PPL on behalf of West London Alliance West London Alliance – Integrated Health and Social Care Hospital Transfer of Care
Virgin Care Limited Working with Prisoners, Health and Prison Staff to Deliver Improved Experience for Prison Healthcare Patients
Personalisation of Care
WINNER: Cambridgeshire Community Services NHS Trust Beads of Courage: Making a Difference for Each Child
RUNNER UP: Ashford and St. Peter’s Hospitals NHS Foundation Trust Adopt a Grandparent
FINALISTS:
Abertawe Bro Morgannwg UHB The ‘SPA’ Soothing Patients Anxiety Experience; for Vulnerable Persons, those with a Learning Disability and\ or Mental Health Issues requiring surgical interventions under a General Anaesthetic.
Bradford Hospitals End of Life Companion Scheme
Northampton General Hospital Chit Chat Maternity Support Group for Parents with a Learning Disability
Serco The Patient Dining Experience
St Lawrence Surgery Personalisation of Care with Children and their Parents/Carers with Additional Needs
Staff Engagement/Improving Staff Experience
WINNER: Northampton General Hospital Compliments Collation: A Recipe for Success
RUNNER UP: Northumbria Healthcare NHS Foundation Trust Improving Staff Experience and Mental Health
FINALISTS:
Ashford and St. Peter’s Hospitals NHS Foundation Trust Adopt a Grandparent
Nottingham University Hospitals NHS Trust Think Drink Project
PPL on behalf of West London Alliance West London Alliance – Integrated Health and Social Care Hospital Transfer of Care
Pulborough Medical Group (PMG) Initiative to Design Educational Sessions Supporting our Non Clinical Staff (Practice Receptionist and Admin Staff) in Decision Making
Strengthening the Foundation
WINNER: NHS Coastal West Sussex CCG – CYP Commissioning Team The PACE Setter Award – The Primary Care Quality Mark for Children & Young People’s NHS Services
RUNNER UP: Barking, Havering and Redbridge University Hospitals ‘Dying with Dignity’
FINALISTS:
Abertawe Bro Morgannwg University Health Board Growing the Arts to support Excellent Care
Caswell Clinic Self Management Group
Northumbria Healthcare NHS Foundation Trust Making 7 Day Services Work in Emergency Care – The Northumbria Way
The Ipswich Hospital NHS Trust Voice4Change – Children & Young People Making a Difference
Support for Caregivers, Friends and Family
WINNER: Plymouth Hospitals NHS Trust Bereavement Cards
RUNNER UP: Serco The Patient Dining Experience
FINALISTS:
Barking, Havering and Redbridge University Hospitals ‘Dying with Dignity’
Bradford Hospitals End of Life Companion Scheme
Surrey and Sussex Healthcare NHS Trust Supporting Carers – Making a Difference
Turning It Around When It Goes Wrong NHS England: Lee Bennett and John Dale
WINNER: Virgin Care Limited Working with Prisoners, Health and Prison Staff to Deliver Improved Experience for Prison Healthcare Patients
RUNNER UP: Northumbria Healthcare NHS Foundation Trust Compassion Based Training – Maternity Services
FINALISTS:
Plymouth Hospitals NHS Trust PALS Clinics and Welcome Centre in Hospitals
Staffordshire & Stoke on Trent Partnership NHS Trust Using FFT for Improvement
Team of the Year
WINNER: Frimley Health NHS FT
RUNNER UP: City Hospitals Sunderland
FINALISTS:
Northern Lincolnshire and Goole NHS Foundation Trust
Northern Lincolnshire and Goole NHS Foundation Trust
UCLH NHS Foundation Trust
Whittington Health NHS Trust
Charity/3rd Sector Organisation of the Year Helen Hamlyn Centre of Design at Royal College of Art
Commissioner of the Year NHS Coastal West Sussex CCG
Improving the Experiences of Children & Young People Award Cambridgeshire Community Services NHS Trust
Improving the Experiences of People with Disability Award Northampton General Hospital – Chit Chat
NHS Trust of the Year Northumbria Healthcare NHS Foundation Trust
Outstanding Contribution Yvonne Newbold
Primary Care Provider of the Year St Lawrence Surgery
Private Health Company of the Year Serco
OVERALL WINNER
Innovative Use of Technology/Social Media
WINNER: Bradford Teaching Hospitals Baby View – Neonatal Intensive Care Video Conferencing Project

NEWSFLASH!!!

Following the success of last year’s inaugural FFT Awards, the NHS England’s Insight & Feedback Team and PEN are delighted to announce a partnership to include the FFT Awards as a key part of the PEN National Awards programme for 2016.  We are both focussed on recognising and celebrating what works in terms of using patient and staff feedback and on sharing  good practice; this partnership approach allows us to work together to better showcase the examples of what is working well.

New FFT category

There is now have a new dedicated category for FFT within the PEN National Award programme.  Please see the full details of all the categories here.  Within the FFT category we are keen to identify and recognise people and services that are making a real difference through their use of FFT.    We know there are five areas where there are some brilliant stories to tell and so we have 5 areas of focus within this category:

  • FFT initiatives in Primary Care – covering GP and dental practices where the FFT and other patient feedback is being used to improve services
  • FFT initiatives in any other NHS-funded service – covering hospital services, ambulance and patient transport services, community and mental health trusts etc. where the FFT and other patient feedback is being used to improve services
  • FFT accessibility initiative – open to any service that has made a particular effort to make giving FFT feedback easier for people who might otherwise be excluded due to their age, language, literacy, physical or mental condition and to acting on that feedback
  • Staff FFT initiative – open to those NHS trusts who participate in the Staff FFT and can demonstrate how they act on that feedback
  • FFT Champion(s) – an individual or team who has made the most outstanding contribution to the successful use of FFT and other feedback to drive improvement in any NHS-funded service

Whatever your focus we would love to hear about your work so we can give you the recognition you and your team deserve and of course help spread the word about your activities.  To find out more about how to take part please contact us on 03333 44 7060 – Michelle, Lauren and Gaby are looking forward to hearing from you.  They can also be contacted on awards@patientexperiencenetwork.org.


Times Are Changing!

Will you be ready?

Ruth Evans talking

 

“Until recently, patient experience has perhaps been considered ‘expendable’ when compared to the requirements for effective and safe treatment.
Times have changed!
The Patient Experience is now in the minds of most healthcare leaders.It is no longer a luxury that can be dispensed with when more pressing intiatives arise.

Nevertheless, there is much ambiguity over what is meant by and what can be done to deliver a world class Patient Experience.

The Patient Experience Network (PEN) aims to help address this by providing a valuable resource for healthcare organisations and individuals wishing to deliver a great experience for patients.

It is not our intention to preach, rather to provide a medium to share and celebrate what has worked, and perhaps not worked, in real life settings and to provide practical tools and support.”

Ruth Evans, Director of PEN