PENNA WINNERS ANNOUNCED!

PENNA new logo

We are now delighted to announce the winners below for the Patient Experience Network National Awards 2017! Once again we had an exceptional array of entries and we thank our judges for their time and feedback on all submissions.

We would like to thank all entrants and say a huge Congratulations to all those that are carrying out such marvellous Patient Experience projects up and down the country.

You can download the PENNA 2017 Brochure here which contains details of all the shortlisted projects.

All photos from the event can be accessed here. 

Please click on the links below to view the presentations:

Overall Winner 2017 Walsall Healthcare NHS Trust –Informed and Empowered
Watch the Overall Winners Presentation here.
Access to Information
WINNER:  Healthy London Partnership
Watch this presentation here. 
NHSGo – 1 Year On
RUNNER UP: Investing in Children Investing in Children – Type 1 Kidz
FINALIST: Barking, Havering and Redbridge University Hospitals NHS Trust
Watch this presentation here.
Getting to Know Us
FINALIST: Purple Rainbow Supporting Pancreatic Cancer UK Purple Rainbow Pancreatic Cancer Stories
Bringing Patient Experience Closer to Home
WINNER:  Plymouth Hospitals NHS Trust Healthy Bones Mobile Service
RUNNER UP: NHS Blood & Transplant
Watch this presentation here.
Implementation of a Service for the Provision of Allogeneic Serum Eyedrops
FINALIST: Birmingham Community Healthcare NHS FT The Birmingham School Nurse Ambassador Programme
FINALIST: Fresenius Kabi & Calea UK Ltd Elevating the Patient Voice
Championing the Public
WINNER:  Public Health Wales Listening and Learning from Children and Young People
RUNNER UP: Healthwatch Essex 555 Model of Engagement
RUNNER UP: South Staffordshire & Shropshire Healthcare NHS FT
Watch this presentation here. 
Service User Involvement and Empowerment in Acute Mental Health and Forensic Services
FINALIST: Birmingham Women’s and Children’s NHS FT Listening to our Non-English speaking families
FINALIST: Hywel Dda University Health Board Partnering for Person-Centred Mental Health
FINALIST: North of England Commissioning Support Unit Path to Excellence Transformation Programme
Commissioning for Patient Experience
WINNER:  South Devon & Torbay CCG – Northern, Eastern & Western Devon CCG Yellow Card
RUNNER UP: NHS Southwark Clinical Commissioning Group
Watch this presentation here.
Developing Care Coordination with People with Multiple Long Term Conditions
FINALIST: PPL & West London CCG West London My Care My Way Learning Labs
Communicating Effectively with Patients and Families
WINNER:  Global Initiative Ltd
Watch this presentation here. 
Hettys-Hospital
RUNNER UP: Gloucestershire Hospitals NHS FT Deaf Communication Cards – Promoting Effective Communication with Deaf Patients
FINALIST: Northumbria Healthcare NHS FT Pilot Use of an Assistive Hearing Device
FINALIST: Plymouth Hospitals NHS Trust Providing Patients, Visitors and Staff with More Choice for Hearing Services
FINALIST: Barking, Havering and Redbridge University Hospitals NHS Trust Learning Disability Communication Flashcards
Continuity of Care
WINNER:  NHS Blood & Transplant
Watch this presentation here.
Implementation of a Service for the Provision of Allogeneic Serum Eyedrops
RUNNER UP: Northumbria Healthcare NHS FT Palliative Care Northumbria
FINALIST: Barking, Havering and Redbridge University Hospitals NHS Trust Using Age UK Care Navigators
FINALIST: Derby Teaching Hospitals NHS FT Keeping You in the Loop
FINALIST: Nottingham University Hospital NHS Trust
Watch this presentation here.
End of Life Care Improvement Collaborative Project
Using Insight for Improvement
Overall Winner:  Gloucestershire Hospitals NHS FT
Watch this presentation here.
Small Steps Big Changes
Accessibility
WINNER:  Barking, Havering and Redbridge University Hospitals NHS Trust Supporting Families after Bereavement – Daisy Centre 
RUNNER UP: Birmingham Women’s and Children’s NHS FT Listening to our Non-English speaking families
FINALIST: Derby Teaching Hospitals NHS FT Flower Sculptures
Outstanding Contribution
WINNER:  Northumbria Healthcare NHS FT Pilot Use of an Assistive Hearing Device
RUNNER UP: Northumbria Healthcare NHS FT Introducing a Birth Reflection Pathway in Maternity Services
FINALIST: Mid Cheshire Hospitals NHS FT Acute Medical Unit – To Take Out Medications Project
FINALIST: Mid Yorkshire Hospitals Improving End of Life Care Experience
FINALIST: Milton Keynes University Hospital NHS FT Hug in a Bag
FINALIST: Purple Rainbow Supporting Pancreatic Cancer UK Purple Rainbow Pancreatic Cancer Stories
Other NHS Funded
WINNER:  St Mary’s Sexual Assault Referral Centre Bringing Information to Life for People with Learning Disabiilties
RUNNER UP: NHS Blood & Transplant Implementation of a Service for the Provision of Allogeneic Serum Eyedrops
FINALIST: Nottingham University Hospital NHS Trust Skin To Skin Jacket Initiative
FINALIST: PPL & West London CCG West London My Care My Way Learning Labs
Staff
WINNER:  Gloucestershire Hospitals NHS FT Small Steps Big Changes
RUNNER UP: Virgin Care Feel the Difference
FINALIST: Manchester University NHS FT Using Insight for Innovation Brilliant Basics
FINALIST: Northampton General Hospital NHST Keep Connected
Innovative Use of Technology/Social Media
WINNER:  Walsall Healthcare NHS Trust
Watch this presentation here.
 Informed and Empowered
RUNNER UP: Healthy London Partnership
Watch this presentation here. 
NHSGo – 1 Year On
FINALIST: Global Initiative Ltd
Watch this presentation here. 
Hettys-Hospital
FINALIST: St Mary’s Sexual Assault Referral Centre Bringing Information to Life for People with Learning Disabiilties
Measuring, Reporting and Acting
WINNER: Mid Cheshire Hospitals NHS FT
Watch the presentation here.
Acute Medical Unit – To Take Out Medications Project
RUNNER UP: Northumbria Healthcare NHS FT Using Patient Experience Data for Service Improvement
RUNNER UP: Northampton General Hospital NHST Keep Connected
FINALIST: Hertfordshire Partnership University NHS FT Inpatient Survey Review
FINALIST: Tees, Esk and Wear Valley NHS Trust Making Best Use of Technology to Collect Report and Use Feedback
FINALIST: The Ipswich Hospital NHS Trust Frailty Care on a Surgical Ward
Partnership Working to Improve the Experience
WINNER: Northumbria Healthcare NHS FT Palliative Care Northumbria
RUNNER UP: Barking, Havering and Redbridge University Hospitals NHS Trust
Watch the presentation here.
Withdrawal of Critical Care at Home
RUNNER UP: Derby Teaching Hospitals NHS FT Flower Sculptures
FINALIST: Great Ormond Street Hospital National Young People’s Forums-Advisory Group Meet Up
FINALIST: Hywel Dda University Health Board Partnering for Person-Centred Mental Health
FINALIST: Mid Cheshire Hospitals NHS FT
Watch the presentation here.
Acute Medical Unit – To Take Out Medications Project 
Personalisation of Care
WINNER: Sandwell and West Birmingham Hospitals NHS Trust
Watch this presentation here.
The Triple D Team and Pathway 
RUNNER UP: Nottingham University Hospital NHS Trust
Watch this presentation here.
End of Life Care Improvement Collaborative Project
FINALIST: Barking, Havering and Redbridge University Hospitals NHS Trust Holistic Approach to Improve Patient Experience
FINALIST: Liverpool Women’s NHS FT Listening to Womens Choices and Personalised Maternity Budgets
FINALIST: Milton Keynes University Hospital NHS FT Hug in a Bag
FINALIST: Plymouth Hospitals NHS Trust Patient Diaries in Intensive Care
Staff Engagement/Improving Staff Experience
WINNER: Manchester University NHS FT
Watch this presentation here. 
IQP A firm foundation for an Accreditation Scheme
RUNNER UP: Gloucestershire Hospitals NHS FT Small Steps Big Changes
FINALIST: Milton Keynes University Hospital NHS FT Peer to Peer Listening Service
FINALIST: The Dudley Group NHS FT Improving the Experience of Patients with a Learning Disability
Strengthening the Foundation
WINNER: Plymouth Hospitals NHS Trust Empowering Care in Partnership ‘#letsbeopen
RUNNER UP: Northumbria Healthcare NHS FT Introducing a Birth Reflection Pathway in Maternity Services
FINALIST: Healthwatch Essex 555 Model of Engagement
FINALIST: The Ipswich Hospital NHS Trust Involving Patient Leaders in Human Factors Training
FINALIST: Virgin Care Feel the Difference
Support for Caregivers, Friends and Family
WINNER: Barking, Havering and Redbridge University Hospitals NHS Trust
Watch this presentation here.
Getting to know us
RUNNER UP: Investing in Children Type 1 Kidz
FINALIST: Mid Yorkshire Hospitals Improving End of Life Care Experience
FINALIST: Milton Keynes University Hospital NHS FT Dementia Initiatives
FINALIST: Plymouth Hospitals NHS Trust Bereavement Bags
FINALIST: The Ipswich Hospital NHS Trust Frailty Care on a Surgical Ward
Team of the Year
WINNER: Derby Teaching Hospitals NHS FT
Watch this presentation here.
Derby Patient Experience Team
RUNNER UP: Northumbria NHS Foundation Trust The Patient Experience Team of the Year
FINALIST: Cardiff and Vale University Health Board Cardiff and Vale Patient Experience Team
FINALIST: Great Ormond Street Hospital Patient Experience Team of the Year – Including Pals
Turning it Around When it Goes Wrong
WINNER: Mid Cheshire Hospitals NHS FT
Watch this presentation here.
Endoscopy Team – Withdrawal of Consent
RUNNER UP: Plymouth Hospitals NHS Trust Empowering Care in Partnership ‘#letsbeopen
FINALIST: Northampton General Hospital NHST Meet the Matron
FINALIST: South Staffordshire & Shropshire Healthcare NHS FT
Watch this presentation here. 
Service User Involvement and Empowerment in Acute Mental Health and Forensic Services
Patient Experience Transformer of Tomorrow
Dr. Louca-Mai Brady – Research Associate & Independent Consultant – Kingston University Rhetoric to Reality: Research on Embedding Young People’s Participation in Health Services
Patient Experience Advocate of Tomorrow
Aleksandra Jankowska – Student Social Worker – Hertfordshire Partnership NHS FT & University of Lincoln Service Evaluation: Patient Feedback on the CPA Process in a Medium Secure Setting
Best In Class:
Trust of the Year Northumbria Healthcare NHS Foundation Trust
Commissioner of the Year South Devon and Torbay CCG – Northern, Eastern & Western Devon CCG
Outstanding Contribution Catherine Carter – CHANGE
Charity / Third Sector of the Year Healthwatch Essex
Private Company of the Year Global Initiative
Best Tweeter Kuldeep Singh – Walsall Healthcare Hospitals NHS Trust
Best Poster Milton Keynes University Hospital NHS FT
Best Judge Rupert Fawdry – Retired NHS Consultant
Best Networker Sara Turle – Barking, Havering & Redbridge University Hospitals Trust
Best Quote Nicky Beecher – University Hospitals Birmingham NHS FT
Mover and Shaker Diane Baker – The Dudley Group NHS FT
Music Maestro Martin Trotman – Birmingham & Solihull Wellbeing Community Choir
Simply The Best Diane Taylor – South Staffordshire & Shropshire Healthcare NHS FT