Welcome to PEN

The Patient Experience Network (PEN) is a ‘not for profit’ membership based network. An independent organisation we welcome all involved in delivering the patient experience – with a commitment to continuously improve.

Our aim is to provide a valuable, practical resource/service for all healthcare organisations wishing to improve the patient experience. A key emphasis of the network is learning from each other and sharing best practice. We also develop tailored solutions to support our members to improve.
More about us

The PEN Awards

The PEN National Awards are the first patient experience awards in the UK, celebrating the delivery of outstanding patient experience by those involved in the health and social care industry.

Past participants tell us that winning one of these prestigious awards has brought great benefits for both them and their organisation, and simply taking part can be extremely fulfilling.
Learn more Enter awards

Our members:

Partner

Member
  • Use of Partner Member Logo and dedicated page on PEN website
  • Partner at PEN National Awards
  • Free access to the Patient Experience Network Resources
  • Access to PExCheck, an organisation-wide benchmark and healthcheck
  • Tailored collaboration
  • Articles in PEN newsletter (one per edition)
Learn more

Associate

Member
  • PEN Associate Member Logo with information on PEN website
  • Category association at PEN National Awards
  • Access to PEN resources, networking opportunities and newsletter
  • Access to PExCheck, an organisation-wide benchmark and healthcheck
  • Articles in PEN newsletter (3 per annum)
Learn more

Supporter

Member
  • Use of PEN Supporter Member Logo
  • Information on PEN website
  • Free access to the Patient Experience Network Resources (including case studies)
  • Access to PExCheck, an organisation-wide benchmark and healthcheck
  • Articles in PEN newsletter (1 per annum)
Learn more

Individual

Member
  • Full access to case studies and other PEN resources
  • Attendance at best practice days and other networking opportunities
  • Access to offers from 3rd parties for PEN members
  • Individual Self Check – a self test
  • Receive a copy of the PEN newsletter (PENLetter)
Learn more

What our Members Say about us...

“PEN have been instrumental in this achievement...”

Organisation recently recognised by CQC as outstanding

“The training given has been inspirational - we have never had anything like this before”

Head of Nursing - Private Hospital

“PENNA is a highlight in our patient experience diary”

Patient Experience Lead - NHS

“PEN can always be relied upon to make it brilliant”

Commissioner - NHS