In this category, the judges are looking for examples where commissioners have undertaken initiatives to better shape the experience of care. This includes examples where commissioners have worked closely with providers, focussing on a shared approach across the patient journey. Special attention will be given to those who have included the patient voice and lived experience. Co-creation is a key way to involve patients from the start.

This category is open in any organisation which commissions healthcare services or is involved in commissioning. 

PENNA 2022 – Commissioning for Patient Experience Winner, Runner Up & Finalists

Bristol, North Somerset & South Gloucestershire Clinical Commissioning Group Improving Emergency Access for Autistic People
Cheshire & Wirral Partnership NHS Foundation Trust Lead Provider Collaborative Commissioning Team
Lead Provider Collaboratives – Level Up – Young people,  EmpowerED and Carers/families Provider Collaboratives
Medirest – part of Compass Group UK & Ireland Positive Impressions
NHS Kent and Medway
Co-producing a Long Covid Assessment and Support Service for Kent and Medway
Public Health Agency Valuing Feedback through an Online User Feedback Service
University Hospitals of North Midlands NHS Trust Patient Experience Network Awards Penna 2022.

PENNA 2021 – Commissioning for Patient Experience Winner, Runner Up & Finalists

NHS Cambridgeshire and Peterborough Clinical Commissioning Group The Raham Project RUNNER UP
PPL How do you open a hospital in a month? WINNER

PENNA 2017 – Commissioning for Patient Experience Winner, Runner Up & Finalists

South Devon & Torbay CCG – Northern, Eastern & Western Devon CCG Yellow Card WINNER
Download Presentation
NHS Southwark CCG Developing Care Coordination with People with Multiple Long Term Conditions RUNNER UP
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PPL & West London CCG West London My Care My Way Learning Labs Download Presentation

PENNA 2015 – Commissioning for Patient Experience Winner, Runner Up & Finalists

WINNER: NHS North of England Commissioning Support

Watch the winners presentation here.

Deciding Together: Developing a New Vision for Mental Health Services
RUNNER UP: Bedfordshire Clinical Commissioning Group Involving Service Users and Carers in the Selection of New Mental Health and Learning Disability Providers
FINALISTS: Dudley Clinical Commissioning Group Integrated Patient Experience Reporting
NHS Arden & GEM CSU in partnership with Coventry & Rugby CCG, South Warwickshire CCG, Warwickshire North CCG, Coventry & Warwickshire Partnership NHS Trust and South Warwickshire Foundation NHS Trust Improving Maternal Mental Health Services in Coventry and Warwickshire
NHS Leeds West CCG PEP: Patient Empowerment Project