This category is for teams that have demonstrated a significant improvement or change following a negative experience or feedback.

Through a process of unpicking the issue, and learning from an adverse experience, the organisation has implemented a change (could be to behaviours, processes, environment or other) that has addressed the issue for the better.

Potential participants could include:
 – Complaints teams
 – PALs
 – Patient experience teams
 – Clinical teams etc.
 – Private organisations

PENNA19 Turning It Around When It Goes Wrong Winners, Runners Up and Finalists

Swansea Bay Health Board Digital Patient Stories for Service Improvement WINNER
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Taunton and Somerset NHS Foundation Trust The Journey to Establish a Permanent Paediatric Assessment Unit (PAU) – “Assessment to Treat rather than Admission to Assess”.  

RUNNER UP
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NHS Blood and Transplant Clockface – Enhancing Donors Experience and Understanding of Blood Donation Download Slides
Royal Cornwall NHS Hospitals Trust `Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones Download Slides
Walsall Healthcare NHS Trust Making Magic with Bubbles and Butterflies – Doing What Matters: Ward 2 Download Slides

PENNA18 Turning It Around When It Goes Wrong Winners, Runners Up and Finalists

Cardiff & Vale University Health Board Developing a Patient Centred Service for NET Cancer Across South Wales WINNER
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Mid Yorkshire Hospitals NHS Trust EOL Fast Track Discharge RUNNER UP
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Barking, Havering and Redbridge University Hospitals NHS Foundation Trust Dispelling Myths Download Presentation
Virgin Care Limited Turning It Around – Norfolk Prisons Download Presentation

PENNA17 Turning It Around When It Goes Wrong Winners, Runners Up and Finalists

Mid Cheshire Hospitals NHS Foundation Trust Endoscopy Team
Withdrawal of Consent
WINNER
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Plymouth Hospitals NHS Trust Empowering Care in Partnership ‘#letsbeopen‘ RUNNER UP
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Northampton General Hospital NHS Trust Meet the Matron Download Presentation
South Staffordshire & Shropshire Healthcare NHS Foundation Trust Service User Involvement and Empowerment in Acute Mental Health and Forensic Services Download Presentation