It takes great strength to publicly acknowledge that something went wrong. This category is for any teams that have demonstrated a significant improvement or change following a negative experience or feedback.
Through a process of unpicking the issue, and learning from an adverse experience, the organisation has implemented a change (could be to behaviours, processes, environment or other) that has addressed the issue for the better.
This category is open to all.
PENNA 2022 – Measuring, Reporting & Acting and Turning It Around When It Goes Wrong Winners, Runners Up and Finalists
| Barts Health NHS Trust | Connecting the Dots |
| WINNER North East Ambulance Service NHS Foundation Trust |
Measuring Patient Experience |
| RUNNER UP Nottingham University Hospitals NHS Trust |
Revised Popper Gown Project |
| Shrewsbury and Telford Hospitals NHS Trust | The UX Initiative |
| Sodexo | Measuring, Reporting and Acting: Personal touch. Deeper insight. Better outcomes. |
PENNA19 Turning It Around When It Goes Wrong Winners, Runners Up and Finalists
| Swansea Bay Health Board | Digital Patient Stories for Service Improvement | WINNER Download Slides |
| Taunton and Somerset NHS Foundation Trust | The Journey to Establish a Permanent Paediatric Assessment Unit (PAU) – “Assessment to Treat rather than Admission to Assess”. |
RUNNER UP |
| NHS Blood and Transplant | Clockface – Enhancing Donors Experience and Understanding of Blood Donation | Download Slides |
| Royal Cornwall NHS Hospitals Trust | `Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones | Download Slides |
| Walsall Healthcare NHS Trust | Making Magic with Bubbles and Butterflies – Doing What Matters: Ward 2 | Download Slides |
PENNA18 Turning It Around When It Goes Wrong Winners, Runners Up and Finalists
| Cardiff & Vale University Health Board | Developing a Patient Centred Service for NET Cancer Across South Wales | WINNER Download Presentation |
| Mid Yorkshire Hospitals NHS Trust | EOL Fast Track Discharge | RUNNER UP Download Presentation |
| Barking, Havering and Redbridge University Hospitals NHS Foundation Trust | Dispelling Myths | Download Presentation |
| Virgin Care Limited | Turning It Around – Norfolk Prisons | Download Presentation |
PENNA17 Turning It Around When It Goes Wrong Winners, Runners Up and Finalists
| Mid Cheshire Hospitals NHS Foundation Trust | Endoscopy Team Withdrawal of Consent |
WINNER Download Presentation |
| Plymouth Hospitals NHS Trust | Empowering Care in Partnership ‘#letsbeopen‘ | RUNNER UP Download Presentation |
| Northampton General Hospital NHS Trust | Meet the Matron | Download Presentation |
| South Staffordshire & Shropshire Healthcare NHS Foundation Trust | Service User Involvement and Empowerment in Acute Mental Health and Forensic Services | Download Presentation |