It takes great strength to publicly acknowledge that something went wrong. This category is for any teams that have demonstrated a significant improvement or change following a negative experience or feedback.

Through a process of unpicking the issue, and learning from an adverse experience, the organisation has implemented a change (could be to behaviours, processes, environment or other) that has addressed the issue for the better.

This category is open to all.

PENNA19 Turning It Around When It Goes Wrong Winners, Runners Up and Finalists

Swansea Bay Health Board Digital Patient Stories for Service Improvement WINNER
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Taunton and Somerset NHS Foundation Trust The Journey to Establish a Permanent Paediatric Assessment Unit (PAU) – “Assessment to Treat rather than Admission to Assess”.  

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NHS Blood and Transplant Clockface – Enhancing Donors Experience and Understanding of Blood Donation Download Slides
Royal Cornwall NHS Hospitals Trust `Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones Download Slides
Walsall Healthcare NHS Trust Making Magic with Bubbles and Butterflies – Doing What Matters: Ward 2 Download Slides

PENNA18 Turning It Around When It Goes Wrong Winners, Runners Up and Finalists

Cardiff & Vale University Health Board Developing a Patient Centred Service for NET Cancer Across South Wales WINNER
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Mid Yorkshire Hospitals NHS Trust EOL Fast Track Discharge RUNNER UP
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Barking, Havering and Redbridge University Hospitals NHS Foundation Trust Dispelling Myths Download Presentation
Virgin Care Limited Turning It Around – Norfolk Prisons Download Presentation

PENNA17 Turning It Around When It Goes Wrong Winners, Runners Up and Finalists

Mid Cheshire Hospitals NHS Foundation Trust Endoscopy Team
Withdrawal of Consent
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Plymouth Hospitals NHS Trust Empowering Care in Partnership ‘#letsbeopen‘ RUNNER UP
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Northampton General Hospital NHS Trust Meet the Matron Download Presentation
South Staffordshire & Shropshire Healthcare NHS Foundation Trust Service User Involvement and Empowerment in Acute Mental Health and Forensic Services Download Presentation