This category is for teams that have demonstrated a significant improvement or change following a negative experience or feedback.
Through a process of unpicking the issue, and learning from an adverse experience, the organisation has implemented a change (could be to behaviours, processes, environment or other) that has addressed the issue for the better.
Potential participants could include:
– Complaints teams
– Patient experience teams
– Clinical teams etc.
– Private organisations
PENNA19 Turning It Around When It Goes Wrong Winners, Runners Up and Finalists
|Swansea Bay Health Board||Digital Patient Stories for Service Improvement||WINNER
|Taunton and Somerset NHS Foundation Trust||The Journey to Establish a Permanent Paediatric Assessment Unit (PAU) – “Assessment to Treat rather than Admission to Assess”.||
|NHS Blood and Transplant||Clockface – Enhancing Donors Experience and Understanding of Blood Donation||Download Slides|
|Royal Cornwall NHS Hospitals Trust||`Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones||Download Slides|
|Walsall Healthcare NHS Trust||Making Magic with Bubbles and Butterflies – Doing What Matters: Ward 2||Download Slides|
PENNA18 Turning It Around When It Goes Wrong Winners, Runners Up and Finalists
|Cardiff & Vale University Health Board||Developing a Patient Centred Service for NET Cancer Across South Wales||WINNER
|Mid Yorkshire Hospitals NHS Trust||EOL Fast Track Discharge||RUNNER UP
|Barking, Havering and Redbridge University Hospitals NHS Foundation Trust||Dispelling Myths||Download Presentation|
|Virgin Care Limited||Turning It Around – Norfolk Prisons||Download Presentation|
PENNA17 Turning It Around When It Goes Wrong Winners, Runners Up and Finalists
|Mid Cheshire Hospitals NHS Foundation Trust||Endoscopy Team
Withdrawal of Consent
|Plymouth Hospitals NHS Trust||Empowering Care in Partnership ‘#letsbeopen‘||RUNNER UP
|Northampton General Hospital NHS Trust||Meet the Matron||Download Presentation|
|South Staffordshire & Shropshire Healthcare NHS Foundation Trust||Service User Involvement and Empowerment in Acute Mental Health and Forensic Services||Download Presentation|