Please click on the links below for the PENNA2015 – Finalists, Winners and Runners Up slide presentations and videos.
CATEGORY: Access to Information
| WINNER: East & North Hertfordshire NHS Trust
Watch the winners presentation here. |
All About our Wards: Key Information for Patients and Visitors |
| RUNNER UP: South Tyneside NHS Foundation Trust | Rapid Response Pathway Initiative |
| FINALIST: Barking Havering and Redbridge University Hospitals NHS Trust | Easy Read Information Sheets for Learning Disability Patients |
CATEGORY: Bringing Patient Experience Closer to Home
| WINNER: TICCS The Integrated Care Clinics
Watch the winners presentation here. |
Bringing Patient Care Closer to Home in Wyre Forest |
| RUNNER UP: South Tyneside NHS Foundation Trust | The Introduction of Using Entonox in the Community for Children Facing Distressing and /or Painful Procedures |
| FINALISTS:CLIC Sargent | Children’s Key Worker Service Evaluation Project |
| NHS Leeds West CCG | PEP: Patient Empowerment Project |
| Wirral University Teaching Hospital NHS Foundation Trust | Wirral Community Midwives |
CATEGORY: Commissioning for Patient Experience
| WINNER: NHS North of England Commissioning Support
Watch the winners presentation here. |
Deciding Together: Developing a New Vision for Mental Health Services |
| RUNNER UP: Bedfordshire Clinical Commissioning Group | Involving Service Users and Carers in the Selection of New Mental Health and Learning Disability Providers |
| FINALISTS: Dudley Clinical Commissioning Group | Integrated Patient Experience Reporting |
| NHS Arden & GEM CSU in partnership with Coventry & Rugby CCG, South Warwickshire CCG, Warwickshire North CCG, Coventry & Warwickshire Partnership NHS Trust and South Warwickshire Foundation NHS Trust | Improving Maternal Mental Health Services in Coventry and Warwickshire |
| NHS Leeds West CCG | PEP: Patient Empowerment Project |
CATEGORY: Communicating Effectively with Patients and Families
| WINNER: South Tyneside NHS Foundation Trust
Watch the winners presentation here. |
Screening People with a Learning Disability for Bowel Cancer |
| RUNNER UP: Common Room and Great Ormond Street Hospital | Me first: Children and Young People Centred Communication |
| FINALISTS: Plymouth Hospitals NHS Trust | Tea with Matron |
| Royal Brompton and Harefield NHS Foundation Trust, Children’s Long Term Ventilation Service | Improving the ‘Hospital to Home’ Parent and Family Experience for Children on Long Term Ventilation via Tracheostomy |
| Southern West Midlands Maternity and Newborn Network | Improving Communication for Better Patient and Staff Experience |
CATEGORY: Environment of Care
| WINNER: West Suffolk NHS Foundation Trust
Watch the winners presentation here. |
Rose Vital Tray |
| RUNNER UP: Wirral Community NHS Trust | Environments for Children |
| FINALIST: Nottinghamshire Healthcare NHS Foundation Trust | The Live Project – Building Communities, Encouraging Recovery |
CATEGORY: Innovative Use of Technology/Social Media
| WINNER: North West London Healthcare NHS Trust
Watch the winners presentation here. |
The use of Co-production and development of a WhatsApp group to improve Patient Experience of adolescents with Type 1 Diabetes |
| RUNNER UP: South Tyneside NHS Foundation Trust | Technology Enabled Care Solution in Maternity Care |
| FINALISTS: Central Manchester University Hospital NHS Foundation Trust | Better Communication, Promotes Better Healthcare. The Introduction of a Patient Pager System in Outpatients, Manchester Royal Eye Hospital |
| Leicestershire Partnership NHS Trust | ECT App: Information to Patients and Carers on Electroconvulsive Therapy |
| NHS Arden & GEM in partnership with Derbyshire Community Health Services NHS Foundation Trust on behalf of NHS Hardwick CCG, NHS North Derbyshire CCG, NHS Southern Derbyshire CCG and NHS Erewash CCG | Using Florence Telehealth to Support Diabetes Patients in Derbyshire |
CATEGORY: Measuring, Reporting and Acting
| WINNER: St Mary’s Sexual Assault Referral Centre
Watch the winners presentation here. |
St Mary’s Sexual Assault Referral Centre “If I speak….Will you listen?” |
| RUNNERS UP: Bro Morgannwg University Local Health Board | Measuring, Reporting and Acting |
| Ashford and St Peter’s NHS Foundation Trust | A Culture Based Approach to the Improvement of Complaints Handling |
| FINALISTS: Aintree University Hospital NHS Foundation Trust | Patient Feedback Shared Improvements Dashboard |
| East & North Hertfordshire NHS Trust | All About our Wards:Key Information for Patients and Visitors |
CATEGORY: Outstanding Contribution
| WINNER:�Jill Fraser | Kissing it Better |
| Special Recognition | Adam Bojelian and family |
CATEGORY: Partnership Working to Improve the Experience
| WINNER: Nottinghamshire Healthcare NHS Foundation Trust
Watch the winners presentation here. |
The Story Shop – Bringing Mental Health Stories to Life |
| RUNNERS UP: Midlands and Lancashire CSU | Insight and Partnership Improving Experience for Staff and Patients |
| NHS Blood and Transplant & Royal Liverpool University Hospital | A Team Approach to Streamlining Therapeutic Apheresis Services in the North West |
| South Tyneside NHS Foundation Trust | One Stop for Healthcare Checks for Diabetic Patients |
| FINALISTS: Macmillan Cancer Information and Support Centre, UHSM | Partnership Working to Improve the Experience |
| NHS Leeds West CCG | PEP: Patient Empowerment Project |
CATEGORY: Personalisation of Care
| WINNER: Common Room and Great Ormond Street Hospital
Watch the winners presentation here. |
Me first: Children and Young People Centred Communication |
| RUNNER UP: Macmillan Cancer Information and Support Centre, UHSM | Partnership Working to Improve the Experience |
| FINALISTS: Ashford and St Peter’s NHS Foundation Trust | Supported Discharge Clinic |
| Ashford and St Peter�s NHS Foundation Trust | Weighing Babies and Well Baby Clinic Pathway |
| NHS Blood and Transplant & Royal Liverpool University Hospital | A Team Approach to Streamlining Therapeutic Apheresis Services in the North West |
| Wirral University Teaching Hospital NHS Foundation Trust | Ward 21 – Dementia Care |
CATEGORY: Patient Experience Professional of the Year
| WINNER: Wirral University Teaching Hospital NHS Foundation Trust | Mark McKenna |
CATEGORY: Patient Experience Manager of the Year
| WINNER: Hywel Dda University Health Board | Anna Tee |
CATEGORY: Staff Engagement/Improving Staff Experience
| WINNER:�Wirral University Teaching Hospital NHS Foundation Trust
Watch the winners presentation here. |
LiA at Wirral University Teaching Hospital |
| RUNNER UP: Frimley Health NHS Foundation Trust | The Patient Encounter Leadership Programme |
| FINALISTS: South Tyneside NHS Foundation Trust | Screening People with a Learning Disability for Bowel Cancer |
| Southern West Midlands Maternity and Newborn Network | Improving Communication for Better Patient and Staff Experience |
| University Hospital of South Manchester (UHSM) | LEAD – Lead, Excel, Achieve, Develop |
CATEGORY: Strengthening the Foundation
| WINNER:�Cambridgeshire and Peterborough NHS Foundation Trust
Watch the winners presentation here. |
PROMISE (PROactive Management of Integrated Services and Environments) |
| RUNNER UP: Frimley Health NHS Foundation Trust | Patient Encounter Leadership Programme |
| FINALISTS: Chelsea and Westminster Hospital NHS Foundation Trust (West Middlesex University Hospital Site) | Strictly Best Experience |
| Hywel Dda University Health Board | The Big Thank You |
| Lancashire Care NHS Foundation Trust | Co-designing Always Events |
| Locomotor Service, Homerton Foundation NHS Trust | Redesign of an Integrated Community Pain Service |
| Newcastle University with Newcastle Hospitals NHS Foundation Trust, Northumbria Healthcare NHS Foundation Trust, QE Gateshead Foundation Trust, City Hospitals Sunderland NHS Foundation Trust, South Tees Hospitals NHS Foundation Trust | The ThinkSAFE Implementation Package, Collaboratively Developed to Promote Uptake and Spread of Patient Involvement in Improving Patient Safety |
CATEGORY: Support for Caregivers, Friends and Family
| WINNER: Bedford Hospital and Carers in Bedfordshire
Watch the winners presentation here. |
The Carers Lounge, Bedford Hospital |
| RUNNER UP: CSH Surrey | Life After Stroke Workshops |
| FINALISTS: South Tyneside NHS Foundation Trust – St Benedict’s Hospice | Supporting Carers of People Using Hospice Services |
| Tameside Hospital Foundation Trust | Admiral Nursing Service/Improving Dementia Care |
| University Hospital of South Manchester (UHSM) | End of Life Care |
CATEGORY: Team of the Year
| WINNER: Central London Community Healthcare (CLCH)
Watch the winners presentation here. |
Patient Experience – Bringing it all together |
| RUNNER UP: Medway Community Healthcare | Changing Culture to Improve Patient Experience |
| FINALISTS: Luton CCG, GP surgery | Dementia co-production in Luton |
| NHS Midlands and Lancashire CSU | Insight and Involvement – The Team for the voice of patients |
| NHS North Derbyshire CCG | Collaborative Complaints Peer Reviews – North Derbyshire |
| Northumberland, Tyne & Wear NHS Trust | Complaints / PALS Team |
| South West London and St George’s Mental Health NHS Trust | SWLSTG Patient Experience Team |
CATEGORY: Turning it Around When it Goes Wrong
| WINNER: Medway Community Healthcare
Watch the winners presentation here. |
MSK from Challenged to Great! |
| RUNNER UP: South West London and St Georges Mental Health NHS Trust | SWLSTG Patient Experience Team |
| FINALISTS: Abertawe Bro Morgannwg University Local Health Board | Measuring, Reporting and Acting |
| Ashford and St Peter’s NHS Foundation Trust | A Culture Based Approach to the Improvement of Complaints Handling |
| Virgin Care Limited | Centralising Customer Service |
| Wirral University Teaching Hospital NHS Foundation Trust | Rapid Detection and Prompt Effective Isolation to Prevent Infections Associated with Carbapenemase Producing Enterobactrericeae |
CATEGORY: Best overall
| COMMISSIONER: | Midlands and Lancashire CSU |
| CHARITY: | CLIC Sargent |
| Private Hospital Provider: | Virgin Care Limited |
CATEGORY: Overall Winner PENNA2015
| WINNER: Common Room and Great Ormond Street Hospital | Me first: Children and Young People Centred Communication |
Click here to look at the PENNA 2015 Book of Best Practice.