The importance of effective communication cannot be underestimated and can have a powerful effect on the patient experience. An essential element will be ensuring the right information is accessible at the right time in the right way. This category looks at systems and programmes facilitating two-way dialogue (and shared decision making) between patients/families and their carers. Patient and family involvement will be key for these projects.
If you have some examples of how you have communicated effectively in a way that has made a difference, then why not put forward a submission now? What better way to acknowledge the great work of your team, share your successful practice and gain recognition for the superb initiatives you have implemented?
Judges will be looking for evidence of patient involvement and inclusion.
This category is open to any individual, team or organisation who can show how communicating effectively, or improving communication, has improved the experience/outcomes for patients.
PENNA 2023 – Communicating Effectively with Patients and Families Winner, Runner Up & Finalists
| Communicating Effectively with Patients and Families | ||
| Winner | Walsall Healthcare NHS Trust | Little Voices |
| Runner Up | Nottingham University Hospital NHS Trust | “Keep Moving” Patient Information Sheet. |
| Dementia UK | Chinese Welfare Admiral Nurse Service | |
| Sodexo | Welcome Guide | |
| Stand (Submitted on behalf of the North East and North Cumbria ICB) | Involvement activity to review respite provision in South Tyneside | |
| South Tyneside and Sunderland NHS Foundation Trust | Improving the quality and availability of medication-related information at hospital discharge | |
| Warrington and Halton Teaching Hospitals NHS Foundation Trust | The implementation of Family Integrated Care (FiCare) model within the Neonatal Unit | |
PENNA 2022 – Communicating Effectively with Patients and Families Winner, Runner Up & Finalists
| RUNNER UP CardMedic |
Using CardMedic To Improve Patient Confidence in and Access to Care Services |
| Kent and Medway Cancer Alliance | ‘I have been referred for tests to investigate possible Cancer’ – What Does This Mean for Me? |
| North East Ambulance Service NHS Foundation Trust | Online Engagement |
| WINNER Nottingham University Hospitals NHS Trust |
Improving our Colorectal Cancer Pathway Patient Experience |
| The Walton Centre NHS Foundation Trust | Patient Support Assistants – An Innovative and Pro-Active Approach to Patient Experience |
PENNA 2021 – Communicating Effectively with Patients and Families Winner, Runner Up & Finalists
| Calderdale and Huddersfield NHS Foundation Trust | Bereavement Support Service | ||
| East Suffolk and North Essex NHS Foundation Trust | A cancer helpline during COVID-19 and beyond | RUNNER UP | |
| Milton Keynes University Hospital NHS Foundation Trust | Keeping Patients Connected in a Pandemic | ||
| Northampton General Hospital | Keeping Connections during the Pandemic | ||
| Nottingham University Hospitals, NHS Trust | ‘Good to be heard’ A collaborative approach to improve patient written information and support following limb reconstruction | RUNNER UP | |
| Nutricia | Helping to make information accessible to all | ||
| University College London Hospital | MyCare UCLH – Our patient portal | ||
| University Hospitals Bristol and Weston NHS Foundation Trust | Virtual Youth Involvement Group – communicating effectively and providing opportunities for young people | WINNER | |
PENNA 2019 – Communicating Effectively with Patients and Families Winner, Runner Up & Finalists
PENNA 2018 – Communicating Effectively with Patients and Families Winner, Runner Up & Finalists
CATEGORY: Communicating Effectively with Patients and Families
| Royal Cornwall Hospitals Trust | The Success of Takeover Day | WINNER Download Presentation |
| Ashford and St Peters Hospitals NHS Foundation Trust | What Matters to Me | RUNNER UP Download Presentation |
| Benenden Hospital Trust | Introduction of Cataract Information Films | Download Presentation |
| Cambridgeshire Community Services | Community Nursing Team Carers Cards | |
| Pluto Productions | Fighting For Life Play | Download Presentation |
| University Hospitals Plymouth NHS Trust | vCreate | Download Presentation |
PENNA 2017 – Communicating Effectively with Patients and Families Winner, Runner Up & Finalists
| Global Initiative | Hetty’s-Hospital | WINNER Download Presentation |
| Gloucestershire Hospitals NHS Foundation trust | Deaf Communication Cards – Promoting Effective Communication with Deaf Patients | RUNNER UP Download Presentation |
| Northumbria Healthcare NHS Foundation Trust | Pilot Use of an Assistive Hearing Device | Download Presentation |
| Plymouth Hospitals NHS Trust | Providing Patients, Visitors and Staff with More Choice for Hearing Services | Download Presentation |
| Barking, Havering & Redbridge University Hospitals NHS Trust | Learning Disability Communication Flashcards | Download Presentation |
PENNA 2016 – Communicating Effectively with Patients and Families Winner, Runner Up & Finalists
| WINNER: Velindre Cancer Centre – Watch the winners� presentation here | Caring for my Family with Cancer |
| RUNNER UP: Kidney Research UK | ACE: Acceptance, Choice and Empowerment: A Peer Educator Based Community Project that Aims to Improve Choice and Quality of Life for pre-dialysis kidney patients. |
| FINALIST: Barking, Havering and Redbridge University Hospitals NHS Trust | Accessibility for Deaf Patients. |
| FINALIST: Crawley CCG and Leacroft Medical Practice | PACE Setter Award Initiatives Around Communication with Patients and Families in a Culturally Diverse Setting |
| FINALIST: Healthcare Improvement Scotland | ‘What Matters to You?’ Day 2016 |
| FINALIST: National Council for Palliative Care | Homeward Bound- A play and educational package about relationships, love, empathy and compassion at end of life. |
| FINALIST: Plymouth Hospitals NHS Trust | Bereavement Cards |
PENNA 2015 – Communicating Effectively with Patients and Families Winner, Runner Up & Finalists
| WINNER: South Tyneside NHS Foundation Trust
Watch the winners presentation here. |
Screening People with a Learning Disability for Bowel Cancer |
| RUNNER UP: Common Room and Great Ormond Street Hospital | Me first: Children and Young People Centred Communication |
| FINALISTS: Plymouth Hospitals NHS Trust | Tea with Matron |
| Royal Brompton and Harefield NHS Foundation Trust, Children’s Long Term Ventilation Service | Improving the ‘Hospital to Home’ Parent and Family Experience for Children on Long Term Ventilation via Tracheostomy |
| Southern West Midlands Maternity and Newborn Network | Improving Communication for Better Patient and Staff Experience |