This is a broad ranging category that welcomes all work dedicated to strengthening the foundations within an organisation along the patient experience pathway. This category will include culture change projects, organisation-wide patient experience programmes and leadership initiatives. We want to hear from you, whether you are an individual, from a small, dedicated team, senior level executive, large department or other professional body.

If you have been involved in work committed to strengthening the foundation of your organisation to deliver or support the delivery of superb experience of care this is the category to enter.

Potential participants could involve all organisations, and within these specifically:  Trusts
GP Practices
Higher Education
Professional Bodies (Leaders, Patient Experience Leads, OD, HR, Communications)

PENNA 2019 – Strengthening the Foundation Winner, Runner Up & Finalists

Northumbria Healthcare NHS Foundation Trust Working Together & Learning Together – a Partnership Approach with Northumberland Syrian Families WINNER
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Birmingham Women’s and Children’s NHS Foundation Trust Young Adult Volunteering  

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Gloucestershire Hospital NHS FT Closing the Loop – From Concern to Change Download Slides
Manchester Royal Eye Hospital Regular Treatments in Eye Services; Delivering Care Closer to Home Download Slides
Mid Cheshire Hospitals NHS Foundation Trust Innovation around Volunteering Download Slides
PPL The Journey to Becoming the World’s Best Small Island Health and Care Social System? Download Slides

PENNA 2018 – Strengthening the Foundation Winner, Runner Up & Finalists

Serco Health Limited Nobody is Just a…Empowering Support Staff WINNER
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Nottinghamshire Healthcare NHS Foundation Trust Giving Patients The Key RUNNER UP
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Manchester University NHS Foundation Trust RAPID Programme Download Presentation
Mid Cheshire Hospitals Surgical Ambulatory Care Unit Download Presentation
University Hospitals of Leicester NHS Trust Art Tour for Dementia Patients Download Presentation
University of Plymouth Embedding Wider Patient Engagement into the Pre-Registration Nu Download Presentation
Walsall Healthcare NHS Trust Back to Basics Download Presentation

PENNA 2017 – Strengthening the Foundation Winner, Runner Up & Finalists

Plymouth Hospitals NHS Trust Empowering Care in Partnership ‘#letsbeopen‘ WINNER
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Northumbria Healthcare NHS FT Introducing a Birth Reflection Pathway in Maternity Services RUNNER UP
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Healthwatch Essex 555 Model of Engagement Download Presentation
The Ipswich Hospital NHS Trust Involving Patient Leaders in Human Factors Training Download Presentation
Virgin Care Feel the Difference

PENNA 2015 – Strengthening the Foundation Winner, Runner Up & Finalists

WINNER: Cambridgeshire and Peterborough NHS Foundation Trust

Watch the winners presentation here.

PROMISE (PROactive Management of Integrated Services and Environments)
RUNNER UP: Frimley Health NHS Foundation Trust Patient Encounter Leadership Programme
FINALISTS: Chelsea and Westminster Hospital NHS Foundation Trust (West Middlesex University Hospital Site) Strictly Best Experience
Hywel Dda University Health Board The Big Thank You
Lancashire Care NHS Foundation Trust Co-designing Always Events
Locomotor Service, Homerton Foundation NHS Trust Redesign of an Integrated Community Pain Service
Newcastle University with Newcastle Hospitals NHS Foundation Trust, Northumbria Healthcare NHS Foundation Trust, QE Gateshead Foundation Trust, City Hospitals Sunderland NHS Foundation Trust, South Tees Hospitals NHS Foundation Trust The ThinkSAFE Implementation Package, Collaboratively Developed to Promote Uptake and Spread of Patient Involvement in Improving Patient Safety