This is a broad ranging category that welcomes all work dedicated to strengthening the foundations within an organisation along the patient experience pathway. This category will include culture change projects, organisation-wide patient experience programmes and leadership initiatives. We want to hear from you, whether you are an individual, from a small, dedicated team, senior level executive, large department or other professional body.

If you have been involved in work committed to strengthening the foundation of your organisation to deliver or support the delivery of superb experience of care this is the category to enter.

This category is open to all and may be of special interest to:

GP Practices
Higher Education
Professional Bodies (Leaders, Patient Experience Leads, OD, HR, Communications)

PENNA 2023 – Strengthening the Foundation Winner, Runner Up & Finalists

Winner Wakefield District Health & Care Partnership Wakefield District Health & Care Partnership Experience of Care Network
Runner Up Public Health Wales The Public Health Merit Award Scheme
Cambridge University Hospitals NHS Foundation Trust The Supporting, Empowering, Enhancing Development (SEED) Programme to implement Family Integrated Care Model
Cleveland Clinic London Strengthening the Foundation
North East & Cumbria Learning Disability Network Learning Disability Diamond Acute Care StandardsClick here to watch Video
Teesside University Experts by Experience: The Person’s Voice Module
Warrington and Halton Teaching Hospitals NHS Foundation Trust Your Future Your Way

PENNA 2022 – Strengthening the Foundation Winner, Runner Up & Finalists

Ashford and St Peter’s NHS Foundation Trust Healthcare Plays
Barking, Havering and Redbridge University Hospitals NHS Trust Daisy Volunteer Project
King’s College Hospital NHS Foundation Trust Improving Cancer Patient Experience Programme
Nottingham University Hospitals NHS Trust Co-Producing Our Patient & Public Involvement Quality Improvement (PPI QI) Strategy and Plan
Nottingham University Hospitals NHS Trust
External Ventricular Drains- D10 Shared Governance Council
Nottingham University Hospitals NHS Trust
Revised Popper Gown Project
Oxford Health NHS Foundation Trust
Long COVID Rehabilitation – a collaborative approach to development of service delivery


PENNA 20-21 – Strengthening the Foundation Winner, Runner Up & Finalists

Cambridge University Hospitals NHS Trust Cancer Patient Partnership Group
Leicestershire Partnership NHS Trust Recovery and Collaborative Care Planning Cafés RUNNER UP
Locala Community Partnerships Engagement Champion Programme
Nottingham University Hospitals NHS Trust DNACPR Quality Improvement Project WINNER
Tameside and Glossop Integrated Care NHS FT Shifting the relationship between the public and service providers by having person centred conversations
University Hospitals of Leicester NHS Trust Improving Falls Safety for Patients – Enhanced Falls Reduction

PENNA 2019 – Strengthening the Foundation Winner, Runner Up & Finalists

Northumbria Healthcare NHS Foundation Trust Working Together & Learning Together – a Partnership Approach with Northumberland Syrian Families WINNER
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Birmingham Women’s and Children’s NHS Foundation Trust Young Adult Volunteering  

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Gloucestershire Hospital NHS FT Closing the Loop – From Concern to Change Download Slides
Manchester Royal Eye Hospital Regular Treatments in Eye Services; Delivering Care Closer to Home Download Slides
Mid Cheshire Hospitals NHS Foundation Trust Innovation around Volunteering Download Slides
PPL The Journey to Becoming the World’s Best Small Island Health and Care Social System? Download Slides

PENNA 2018 – Strengthening the Foundation Winner, Runner Up & Finalists

Serco Health Limited Nobody is Just a…Empowering Support Staff WINNER
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Nottinghamshire Healthcare NHS Foundation Trust Giving Patients The Key RUNNER UP
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Manchester University NHS Foundation Trust RAPID Programme Download Presentation
Mid Cheshire Hospitals Surgical Ambulatory Care Unit Download Presentation
University Hospitals of Leicester NHS Trust Art Tour for Dementia Patients Download Presentation
University of Plymouth Embedding Wider Patient Engagement into the Pre-Registration Nu Download Presentation
Walsall Healthcare NHS Trust Back to Basics Download Presentation

PENNA 2017 – Strengthening the Foundation Winner, Runner Up & Finalists

Plymouth Hospitals NHS Trust Empowering Care in Partnership ‘#letsbeopen‘ WINNER
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Northumbria Healthcare NHS FT Introducing a Birth Reflection Pathway in Maternity Services RUNNER UP
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Healthwatch Essex 555 Model of Engagement Download Presentation
The Ipswich Hospital NHS Trust Involving Patient Leaders in Human Factors Training Download Presentation
Virgin Care Feel the Difference

PENNA 2015 – Strengthening the Foundation Winner, Runner Up & Finalists

WINNER: Cambridgeshire and Peterborough NHS Foundation Trust

Watch the winners presentation here.

PROMISE (PROactive Management of Integrated Services and Environments)
RUNNER UP: Frimley Health NHS Foundation Trust Patient Encounter Leadership Programme
FINALISTS: Chelsea and Westminster Hospital NHS Foundation Trust (West Middlesex University Hospital Site) Strictly Best Experience
Hywel Dda University Health Board The Big Thank You
Lancashire Care NHS Foundation Trust Co-designing Always Events
Locomotor Service, Homerton Foundation NHS Trust Redesign of an Integrated Community Pain Service
Newcastle University with Newcastle Hospitals NHS Foundation Trust, Northumbria Healthcare NHS Foundation Trust, QE Gateshead Foundation Trust, City Hospitals Sunderland NHS Foundation Trust, South Tees Hospitals NHS Foundation Trust The ThinkSAFE Implementation Package, Collaboratively Developed to Promote Uptake and Spread of Patient Involvement in Improving Patient Safety