This category looks at systems and programmes facilitating two-way dialogue between patients/families and their carers. The importance of effective communication cannot be underestimated and can have a powerful effect on the patient experience. Clearly an essential element will be ensuring the right information is accessible at the right time.

If you have some examples of how you have communicated effectively in a way that has made a difference then why not put forward a submission now? What better way to acknowledge the great work of your team, share your successful practice and gain recognition for the superb initiatives you have implemented?

Potential participants could be all organisations including:
 – Communications Agencies
 – Pharmaceutical Organisations (Patient Information)
 – Community/ Local Authorities
 – Primary Care
 – Commissioners

PENNA 2019 – Communicating Effectively with Patients and Families Winner, Runner Up & Finalists

Nutricia A Service Evaluation of the Acceptability and Use of a Mobile app for Video Call Communication Between Home Enterally Tube Fed Patients and Home Care Nurses  

WINNER
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Gloucestershire NHS Foundation Trust S.H.E.D
(*Please note that sound quality on this video is low due to an issue with our recording. Apologies.)
RUNNER UP
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NHS Blood and Transplant Videos to support Families being approached to consider supporting Organ Donation for their loved one.
(*Please note that sound quality on this video is low due to an issue with our recording. Apologies.)
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NHS Leicester City Clinical Commissioning Group The Health in your Hands Voluntary and Community Sector Event Funding
(*Please note that sound quality on this video about half way through is low due to an issue with our recording. Apologies.)
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Nottingham University Hospitals NHS Trust We will Always Support You in Being Familiar with the AICU Area and Environment Download Presentation
Royal Cornwall Hospitals NHS Trust `Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones Download Presentation

PENNA 2018 – Communicating Effectively with Patients and Families Winner, Runner Up & Finalists

CATEGORY: Communicating Effectively with Patients and Families

Royal Cornwall Hospitals Trust The Success of Takeover Day WINNER
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Ashford and St Peters Hospitals NHS Foundation Trust What Matters to Me RUNNER UP
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Benenden Hospital Trust Introduction of Cataract Information Films Download Presentation
Cambridgeshire Community Services Community Nursing Team Carers Cards
Pluto Productions Fighting For Life Play Download Presentation
University Hospitals Plymouth NHS Trust vCreate Download Presentation

PENNA 2017 – Communicating Effectively with Patients and Families Winner, Runner Up & Finalists

Global Initiative Hetty’s-Hospital WINNER
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Gloucestershire Hospitals NHS Foundation trust Deaf Communication Cards – Promoting Effective Communication with Deaf Patients RUNNER UP
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Northumbria Healthcare NHS Foundation Trust Pilot Use of an Assistive Hearing Device Download Presentation
Plymouth Hospitals NHS Trust Providing Patients, Visitors and Staff with More Choice for Hearing Services Download Presentation
Barking, Havering & Redbridge University Hospitals NHS Trust Learning Disability Communication Flashcards Download Presentation

PENNA 2016 – Communicating Effectively with Patients and Families Winner, Runner Up & Finalists

WINNER: Velindre Cancer Centre – Watch the winners� presentation here Caring for my Family with Cancer
RUNNER UP: Kidney Research UK ACE: Acceptance, Choice and Empowerment: A Peer Educator Based Community Project that Aims to Improve Choice and Quality of Life for pre-dialysis kidney patients.
FINALIST: Barking, Havering and Redbridge University Hospitals NHS Trust Accessibility for Deaf Patients.
FINALIST: Crawley CCG and Leacroft Medical Practice PACE Setter Award Initiatives Around Communication with Patients and Families in a Culturally Diverse Setting
FINALIST: Healthcare Improvement Scotland ‘What Matters to You?’ Day 2016
FINALIST: National Council for Palliative Care Homeward Bound- A play and educational package about relationships, love, empathy and compassion at end of life.
FINALIST: Plymouth Hospitals NHS Trust Bereavement Cards

PENNA 2015 – Communicating Effectively with Patients and Families Winner, Runner Up & Finalists

WINNER: South Tyneside NHS Foundation Trust

Watch the winners presentation here.

Screening People with a Learning Disability for Bowel Cancer
RUNNER UP: Common Room and Great Ormond Street Hospital Me first: Children and Young People Centred Communication
FINALISTS: Plymouth Hospitals NHS Trust Tea with Matron
Royal Brompton and Harefield NHS Foundation Trust, Children’s Long Term Ventilation Service Improving the ‘Hospital to Home’ Parent and Family Experience for Children on Long Term Ventilation via Tracheostomy
Southern West Midlands Maternity and Newborn Network Improving Communication for Better Patient and Staff Experience