Brochure: Click here to see a summary of all this year’s finalists in our Book of Best Practice.
Photos: Check out our 2017 photo gallery on our Facebook Page here!
OVERALL WINNER 2017
Walsall Healthcare NHS Trust
Informed and Empowered
CATEGORY: Access to Information
| Healthy London Partnership | NHSGo – 1 Year On | WINNER Download Presentation |
| Investing in Children | Investing in Children – Type 1 Kidz | RUNNER UP Download Presentation |
| Barking, Havering & Redbridge University Hospitals NHS Trust | ‘Getting to Know Us‘ | Download Presentation |
| Purple Rainbow | Purple Rainbow Pancreatic Cancer Stories | Download Presentation |
CATEGORY: Bringing Patient Experience Closer to Home
| Plymouth Hospitals NHS Trust | Healthy Bones Mobile Service | WINNER Download Presentation |
| NHS Blood & Transplant | Implementation of a Service for the Provision of Allogeneic Serum Eyedrops | RUNNER UP Download Presentation |
| Birmingham Community Healthcare NHS Foundation Trust | The Birmingham School Nurse Ambassador Programme | Download Presentation |
| Fresenius Kabi & Calea UK Ltd | Elevating the Patient Voice | Download Presentation |
CATEGORY: Championing the Public
| Public Health Wales | Listening and Learning from Children and Young People | WINNER |
| Healthwatch Essex | 555 Model of Engagement | RUNNER UP Download Presentation |
| South Staffordshire & Shropshire Healthcare NHS Foundation Trust | Service User Involvement and Empowerment in Acute Mental Health and Forensic Services | Download Presentation |
| Birmingham Women’s & Children’s NHS Foundation Trust | Listening to our Non-English speaking families | Download Presentation |
| Hywel Dda University Health Board | Partnering for Person-Centred Mental Health | Download Presentation |
| North of England Commissioning Support Unit | Path to Excellence Transformation Programme | Download Presentation |
CATEGORY: Commissioning for Patient Experience
| South Devon & Torbay CCG – Northern, Eastern & Western Devon CCG | Yellow Card | WINNER Download Presentation |
| NHS Southwark CCG | Developing Care Coordination with People with Multiple Long Term Conditions | RUNNER UP Download Presentation |
| PPL & Wwest London CCG | West London My Care My Way Learning Labs | Download Presentation |
CATEGORY: Communicating Effectively with Patients and Families
| Global Initiative | Hetty’s-Hospital | WINNER Download Presentation |
| Gloucestershire Hospitals NHS Foundation trust | Deaf Communication Cards – Promoting Effective Communication with Deaf Patients | RUNNER UP Download Presentation |
| Northumbria Healthcare NHS Foundation Trust | Pilot Use of an Assistive Hearing Device | Download Presentation |
| Plymouth Hospitals NHS Trust | Providing Patients, Visitors and Staff with More Choice for Hearing Services | Download Presentation |
| Barking, Havering & Redbridge University Hospitals NHS Trust | Learning Disability Communication Flashcards | Download Presentation |
CATEGORY: Continuity of Care
| NHS Blood & Transplant | Implementation of a Service for the Provision of Allogeneic Serum Eyedrops | WINNER Download Presentation |
| Northumbria Healthcare NHS Foundation Trust | Palliative Care Northumbria | RUNNER UP Download Presentation |
| Barking, Havering & Redbridge University Hospitals NHS Trust | Using Age UK Care Navigators | Download Presentation |
| Derby Teaching Hospitals NHS Foundation Trust | Keeping You in the Loop | Download Presentation |
| Nottingham University Hospitals NHS Trust | End of Life Care Improvement Collaborative Project | Download Presentation |
CATEGORY: Using Insight for Improvement
PARTNER: 
SUBCATEGORY: Accessibility
| Barking, Havering & Redbridge University Hospitals NHS Trust | Supporting Families after Bereavement – Daisy Centre� | WINNER Download Presentation |
| Birmingham Women’s and Children’s NHS Foundation Trust | Listening to our Non-English speaking families | RUNNER UP Download Presentation |
| Derby Teaching Hospitals NHS Foundation Trust | Flower Sculptures | Download Presentation |
SUBCATEGORY: Outstanding Contribution
| Northumbria Healthcare NHS FT | Pilot Use of an Assistive Hearing Device | WINNER Download Presentation |
| Northumbria Healthcare NHS FT | Introducing a Birth Reflection Pathway in Maternity Services | RUNNER UP Download Presentation |
| Mid Cheshire Hospitals NHS FT | Acute Medical Unit – To Take Out Medications Project | Download Presentation |
| Mid Yorkshire Hospitals | Improving End of Life Care Experience | Download Presentation |
| Milton Keynes University Hospital NHS FT | Hug in a Bag | Download Presentation |
| Purple Rainbow Supporting Pancreatic Cancer UK | Purple Rainbow Pancreatic Cancer Stories | Download Presentation |
SUBCATEGORY: Other NHS Funded
| St Mary’s Sexual Assault Referral Centre | Bringing Information to Life for People with Learning Disabilities | WINNER Download Presentation |
| NHS Blood & Transplant | Implementation of a Service for the Provision of Allogeneic Serum Eyedrops | RUNNER UP Download Presentation |
| Nottingham University Hospital NHS Trust | Skin To Skin Jacket Initiative | Download Presentation |
| PPL & West London CCG | West London My Care My Way Learning Labs | Download Presentation |
SUBCATEGORY: Staff
| Gloucestershire Hospitals NHS FT | Small Steps Big Changes | WINNER Download Presentation |
| Virgin Care | Feel the Difference | RUNNER UP Download Presentation |
| Manchester University NHS FT | Brilliant Basics | Download Presentation |
| Northampton General Hospital NHST | Keep Connected | Download Presentation |
OVERALL INSIGHT FOR IMPROVEMENT WINNER:
Gloucestershire Hospitals NHS Foundation Trust, Small Steps, Big Changes
CATEGORY: Innovative Use of Technology, Social and Digital Media
| Walsall Healthcare NHS Trust | Informed and Empowered | WINNER Download Presentation |
| Healthy London Partnership | NHSGo – 1 Year On | RUNNER UP Download Presentation |
| Global Initiative Ltd | Hetty’s-Hospital | Download Presentation |
| St Mary’s Sexual Assault Referral Centre | Bringing Information to Life for People with Learning Disabilities | Download Presentation |
CATEGORY: Measuring, Reporting & Acting
| Mid Cheshire Hospitals NHS Foundation Trust | Acute Medical Unit – To Take Out Medications Project | WINNER Download Presentation |
| Northumbria Healthcare NHS Foundation Trust | Using Patient Experience Data for Service Improvement | RUNNER UP Download Presentation |
| Northampton General Hospital NHS Trust | Keep Connected | Download Presentation |
| Hertfordshire Partnership University NHS Foundation Trust | Inpatient Survey Review | Download Presentation |
| Tees, Esk and Wear Valley NHS Trust | Making Best Use of Technology to Collect Report and Use Feedback | Download Presentation |
| The Ipswich Hospital NHS Trust | Frailty Care on a Surgical Ward | Download Presentation |
CATEGORY: Partnership Working to Improve the Experience
| Northumbria Healthcare NHS Foundation Trust | Palliative Care Northumbria | WINNER Download Presentation |
| Barking, Havering and Redbridge University Hospitals NHS Trust | Withdrawal of Critical Care at Home | RUNNER UP Download Presentation |
| Derby Teaching Hospitals NHS Foundation Trust | Flower Sculptures | Download Presentation |
| Great Ormond Street Hospital | National Young People’s Forums-Advisory Group Meet Up | Download Presentation |
| Hywel Dda University Health Board | Partnering for Person-Centred Mental Health | Download Presentation |
| Mid Cheshire Hospitals NHS Foundation Trust | Acute Medical Unit – To Take Out Medications Project | Download Presentation |
CATEGORY: Staff Engagement/Improving Staff Experience
| Manchester University NHS Foundation Trust | IQP A firm foundation for an Accreditation Scheme | WINNER Download Presentation |
| Gloucestershire Hospitals NHS Foundation Trust | Small Steps Big Changes | RUNNER UP Download Presentation |
| Milton Keynes University Hospital NHS Foundation Trust | Peer to Peer Listening Service | Download Presentation |
| The Dudley Group NHS Foundation Trust | Improving the Experience of Patients with a Learning Disability | Download Presentation |
CATEGORY: Personalisation of Care
| Sandwell and West Birmingham Hospitals NHS Trust | The Triple D Team and Pathway | WINNER Download Presentation |
| Nottingham University Hospital NHS Trust | End of Life Care Improvement Collaborative Project | RUNNER UP Download Presentation |
| Barking, Havering and Redbridge University Hospitals NHS Trust | Holistic Approach to Improve Patient Experience | Download Presentation |
| Liverpool Women’s NHS Foundation Trust | Listening to Women’s Choices and Personalised Maternity Budgets | Download Presentation |
| Milton Keynes University Hospital NHS Foundation Trust | Hug in a Bag | Download Presentation |
| Plymouth Hospitals NHS Trust | Patient Diaries in Intensive Care | Download Presentation |
CATEGORY: Support for Caregivers, Friends and Family
| Barking, Havering and Redbridge University Hospitals NHS Trust | Getting to know us | WINNER Download Presentation |
| Investing in Children | Type 1 Kidz | RUNNER UP Download Presentation |
| Mid Yorkshire Hospitals | Improving End of Life Care Experience | Download Presentation |
| Milton Keynes University Hospital NHS Foundation Trust | Dementia Initiatives | Download Presentation |
| Plymouth Hospitals NHS Trust | Bereavement Bags | Download Presentation |
| The Ipswich Hospital NHS Trust | Frailty Care on a Surgical Ward | Download Presentation |
CATEGORY: Strengthening the Foundation
| Plymouth Hospitals NHS Trust | Empowering Care in Partnership ‘#letsbeopen‘ | WINNER Download Presentation |
| Northumbria Healthcare NHS FT | Introducing a Birth Reflection Pathway in Maternity Services | RUNNER UP Download Presentation |
| Healthwatch Essex | 555 Model of Engagement | Download Presentation |
| The Ipswich Hospital NHS Trust | Involving Patient Leaders in Human Factors Training | Download Presentation |
| Virgin Care | Feel the Difference |
CATEGORY: Team of the Year
| Derby Teaching Hospitals NHS Foundation Trust | Derby Patient Experience Team | WINNER Download Presentation |
| Northumbria NHS Foundation Trust | Patient Experience Team | RUNNER UP |
| Cardiff and Vale University Health Board | Cardiff and Vale Patient Experience Team | Download Presentation |
| Great Ormond Street Hospital | Patient Experience Team of the Year – Including Pals | Download Presentation |
CATEGORY: Turning it Around When it Goes Wrong
| Mid Cheshire Hospitals NHS Foundation Trust | Endoscopy Team Withdrawal of Consent |
WINNER Download Presentation |
| Plymouth Hospitals NHS Trust | Empowering Care in Partnership ‘#letsbeopen‘ | RUNNER UP Download Presentation |
| Northampton General Hospital NHS Trust | Meet the Matron | Download Presentation |
| South Staffordshire & Shropshire Healthcare NHS Foundation Trust | Service User Involvement and Empowerment in Acute Mental Health and Forensic Services | Download Presentation |
CATEGORY: Transformer of Tomorrow
PARTNER: 
Dr Louca-Mai Brady, Research Associate & Independent Consultant – Kingston University
Rhetoric to Reality: Research on Embedding Young People’s Participation in Health Services
CATEGORY: Advocate of Tomorrow
PARTNER: Aleksandra Jankowska, Student Social Worker – Hertfordshire Partnership NHS Foundation Trust & University of Lincoln
Service Evaluation: Patient Feedback on the CPA Process in a Medium Secure Setting
Best In Class:
Trust of the Year: Northumbria Healthcare NHS Foundation Trust
Commissioner of the Year: South Devon and Torbay CCG & Northern, Easter & Western Torbay CCG
Outstanding Contribution: Catherine Carter, CHANGE
Charity/Third Sector of the Year: Healthwatch Essex
Private Company of the Year: Global Initiative
Best Of’s:
Best Tweeter: Kuldeep Singh, Walsall Healthcare NHS Trust
Best Poster: Milton Keynes University Hospital NHS Foundation Trust
Best Judge: Rupert Fawdry, Retired NHS Consultant
Best Networker: Sara Turle, Barking, Havering & Redbridge University Hospitals NHS Trust
Best Quote: Nicky Beecher, University Hospitals Birmingham NHS Foundation Trust
Mover & Shaker: Diane Baker, The Dudley Group NHS FT
Music Maestro: Martin Trotman, Birmingham & Solihull Wellbeing Community Choir
Simply the Best: Diane Taylor, South Staffordshire & Shropshire Healthcare NHS Foundation Trust