All PENNA 20-21 resources can be found on this page!

OVERALL WINNER 20 – 21
Calderdale & Huddersfield University Hospitals NHS Trust
Bereavement Support Service

 

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Commissioning for Patient Experience
NHS Cambridgeshire and Peterborough Clinical Commissioning Group The Raham Project RUNNER UP
PPL How do you open a hospital in a month? WINNER

Communicating Effectively with Patients and Families
Calderdale and Huddersfield NHS Foundation Trust Bereavement Support Service
East Suffolk and North Essex NHS Foundation Trust A cancer helpline during COVID-19 and beyond RUNNER UP
Milton Keynes University Hospital NHS Foundation Trust Keeping Patients Connected in a Pandemic
Northampton General Hospital Keeping Connections during the Pandemic
Nottingham University Hospitals, NHS Trust ‘Good to be heard’ A collaborative approach to improve patient written information and support following limb reconstruction RUNNER UP
Nutricia Helping to make information accessible to all
University College London Hospital MyCare UCLH – Our patient portal
University Hospitals Bristol and Weston NHS Foundation Trust Virtual Youth Involvement Group – communicating effectively and providing opportunities for young people WINNER

CPES Award
Barking, Havering and Redbridge University Hospitals NHS Trust EMPOWER
Hull University Teaching Hospitals NHS Trust To ascertain the views and experiences of patients aged between 16-24 years of age diagnosed with a cancer.
Kings College Hospital NHS Trust Kings Macmillan Improving Cancer Patient Experience Programme
Kingston Hospital NHS Trust Transforming the experience of Haematology patients
Leeds Teaching Hospitals Trust Patient Experience Real Time Feedback RUNNER UP
Northampton General Hospital NHS Trust Improving the experience of men living with prostate cancer WINNER
University College Hospital Macmillan Support and Information Service Chemotherapy education for newly diagnosed patients

Engaging and Championing the Public
Cambridge University Hospitals NHS Trust Cancer Patient Partnership Group
Every-One Co-producing Together – Lincolnshire Macmillan Cancer Co-production Group
Northampton General Hospital Patient Engagement Model
Nottingham University Hospitals NHS Trust Gender Diverse Inclusion
PPL What we need now: What matters to people for health and care, during COVID-19 and beyond – new National Voices I Statements 2020 RUNNER UP
Welsh Ambulance Services NHS Trust Continuous Engagement & Communication Through a Pandemic WINNER

Environment of Care
Oxford Health NHS Foundation Trust Creating with Care RUNNER UP
Tameside and Glossop Integrated Care NHS FT A collaborative approach to developing Portering Standards for Person Centred Care WINNER
The Clatterbridge Cancer Centre Clatterbridge Cancer Centre – Liverpool

Fiona Littledale Award
Chesterfield Royal Hospital Development of a Cancer Information and Support Centre App
Chesterfield Royal Hospital Bereavement Support
Nottingham University Hospitals NHS Trust Beads of Courage
Royal Cornwall Hospital Trust qFIT RUNNER UP
University Hospitals of Leicester Setting up a Neuroendocrine patient service WINNER

Innovative Use of Technology/Social/Digital Media
Ascenti Providing effective online care during the COVID-19 pandemic
Calderdale and Huddersfield NHS Foundation Trust Coproduced Innovations Improving Patient Experience
East Lancashire Hospitals NHS Trust ‘Da Vinci Robot ‘
Little Journey Limited Little Journey: a children’s healthcare procedure preparation and support tool WINNER
Serco Justice & Immigration Modernising medication management in a prison setting RUNNER UP
Technical Health Ltd MySunrise
Vita Health Group Developing an innovative digital chatbot to elevate the patient experience within primary care psychological therapy

Integration and Continuity of Care
Cheshire East Integrated Care Partnership Child Health Hubs RUNNER UP
National Clinical Homecare Association On the Front Line – Behind extraordinary achievement you’ll always discover extraordinary collaboration RUNNER UP
Nottingham University Hospitals NHS Trust Stay at Home and Stay safe – we will get your medicines to you…..
Shrewsbury and Telford Hospitals NHS Trust Providing support and resources for people affected by cancer WINNER
Surrey Heartlands Health and Care Partnership If we change the beginning of the story, we change the whole story: Using Citizen and Workforce Insight to create and implement a Strategy for children and families

Measuring, Reporting and Acting
Breast Cancer Now Service Pledge RUNNER UP
Leeds Teaching Hospitals Trust Patient Experience Real Time Feedback
Nottingham University Hospitals NHS Trust Experience of Care Shared Learning Workshops
Nottingham University Hospitals NHS Trust Investigating and Responding to Complaints with Compassion
Nutricia Working together to implement an environmentally sustainable solution WINNER
Serious Hazards of Transfusion SHOT- the independent UK Haemovigilance scheme
University Hospitals of Leicester NHS Trust Engaging with family members and carers during COVID-19 pandemic

Partnership Working to Improve the Experience
National Clinical Homecare Association On the Front Line – Behind extraordinary achievement you’ll always discover extraordinary collaboration
Nutricia Working together to initiate change to improve patient’s experience
Serco Justice & Immigration Modernising medication management in a prison setting WINNER
Tameside and Glossop Integrated Care NHS FT Volunteering partnership approach to enhance patient experience
The Clatterbridge Cancer Centre Clatterbridge Cancer Centre Liverpool – Inpatient Refreshment Service
University Hospitals of Leicester NHS Trust Hepatitis C Micro-Elimination in HMP Stocken
Vita Health Group Working in Partnership to develop an innovative digital chatbot to elevate the patient experience within primary care psychological therapy RUNNER UP

Personalisation of Care
Calderdale and Huddersfield NHS Foundation Trust Bereavement Support Service WINNER
Nottingham University Hospitals NHS Trust Beads of Courage
Nottingham University Hospitals NHS Trust “Group Physio” and “Dinner & Dance” for enhanced recovery after hip fracture surgery
Royal Cornwall Hospital Patient diaries, following patients journeys’ through Critical Care
Shrewsbury and Telford Hospitals NHS Trust Providing support and resources for people affected by cancer RUNNER UP
Tameside and Glossop Integrated Care NHS FT Implementation of Volunteer Led Patient Property Centre
University Hospitals of Leicester NHS Trust Implementing an Admiral Nurse Service in an Acute Hospital setting to improve experience for people living with dementia and their family and carers

Staff Engagement and Improving Staff Experience
Calderdale and Huddersfield NHS Foundation Trust Bereavement Support Service RUNNER UP
East Lancashire Hospitals NHS Trust Staff Oasis – Listening Lounges and conversations with Jasper
Liverpool University Hospitals NHS Foundation Trust An integrated programme for staff support and wellbeing during Covid-19 and beyond
Locala Community Partnerships Engagement Champion Programme
Tameside and Glossop Integrated Care NHS FT Shifting the relationship between the public and service providers by having person centred conversations WINNER
West Suffolk NHS Foundation Trust The Clinical Helpline – Using digital healthcare records to communicate effectively with relatives / carers to enhance patient experience and safety in hospital. RUNNER UP

Strengthening the Foundation
Cambridge University Hospitals NHS Trust Cancer Patient Partnership Group
Leicestershire Partnership NHS Trust Recovery and Collaborative Care Planning Cafés RUNNER UP
Locala Community Partnerships Engagement Champion Programme
Nottingham University Hospitals NHS Trust DNACPR Quality Improvement Project WINNER
Tameside and Glossop Integrated Care NHS FT Shifting the relationship between the public and service providers by having person centred conversations
University Hospitals of Leicester NHS Trust Improving Falls Safety for Patients – Enhanced Falls Reduction

Support for Caregivers, Friends, and Family
Cardiff and Vale University Health Board Bereavement Support Service RUNNER UP
Leicestershire Partnership NHS Trust LPT Mental Health and Wellbeing Workbook
Manchester University NHS Foundation Trust (MFT) MFT’s Virtual Visiting Service
University Hospitals Bristol and Weston NHS Foundation Trust Christmas isn’t cancelled – Supporting patients and families with virtual Christmas activities and entertainment
University Hospitals Dorset NHS Foundation Trust Shifting the focus of a hospital based carer support service and gaining new insights into making a difference to carers
West Suffolk NHS Foundation Trust The Clinical Helpline – Using digital healthcare records to communicate effectively with relatives / carers to enhance patient experience and safety in hospital. WINNER

Team of the Year
Calderdale and Huddersfield Foundation Trust Co-production “What matters most to you, diagnosis through to end of life.”
Cardiff and Vale Patient Experience Department Listening, Learning and Improving in Real Time WINNER
Fresenius Kabi Development of a Specialist National Clinical Account Team and the Impact this had on Contingency Management
Gloucestershire Hospitals NHS Foundation Trust Patient Support Service – our Covid Response
Hope Network Hope in a pandemic – The work of the Hope Network RUNNER UP
Locala Health and Wellbeing Locala’s Engagement Team

Using Insight for Improvement
Serco Justice & Immigration Modernising medication management in a prison setting OVERALL CATEGORY WINNER

Equality & Access
Little Journey Limited Little Journey: a children’s healthcare procedure preparation and support tool
Nottingham University Hospitals NHS Trust Gender Diverse Inclusion
Serco Justice & Immigration Modernising medication management in a prison setting SUBCATEGORY WINNER

Innovation
Manchester University NHS Foundation Trust Implementing Always Events during Covid-19 on a Children’s Oncology Ward
PEP Health What Patients Think: Identifying trends and variation in patient experience across hospitals in England using online patient feedback
Vita Health Group Developing an innovative digital chatbot to elevate the patient experience within primary care psychological therapy SUBCATEGORY WINNER

Integrated
Northampton General Hospital Patient Engagement Model
Surrey Heartlands Health and Care Partnership If we change the beginning of the story, we change the whole story: Using Citizen and Workforce Insight to create and implement a Strategy for children and families SUBCATEGORY WINNER
University Hospitals of Leicester NHS Trust Continence In Reach Service

Funded
Calderdale and Huddersfield NHS Foundation Trust Coproduced Innovations Improving Patient Experience
Nottingham University Hospitals NHS Trust Improving Inpatient stays – Patient Movement SUBCATEGORY WINNER
Nottingham University Hospitals NHS Trust Experience of Care Shared Learning Workshops

Patient Experience Transformer of Tomorrow
King’s College London Saleh Alessy – s variation in patients’ experiences of cancer care associated with their subsequent survival RUNNER UP
Tees Esk and Wear Valley NHS Foundation trust Michael Curtis – Dementia friendly Village Project WINNER

Patient Experience Advocate of Tomorrow
Liverpool John Moores University Megan Wilde and Meg Harvey WINNER
Liverpool John Moores University Grow Your Own Cohort 1 (Hollie Davies, Milin Dinu, Laura Gildea, Lucy Gore, Rachel Hoaereu, Derren Kelly, Neamh Kelly and Mary McNeil)
University of Salford Kelly Burton RUNNER UP

Patient Experience NHS Manager of the Year
Lancashire and South Cumbria NHS Foundations Trust Paul Jebb – Reaching out and listening to improve service user and carer experience. WINNER

Patient Experience Private Manager of the Year
Nutricia Catherine Shakespeare WINNER

Patient Experience Professional of the Year
University Hospitals of Leicester Karen Green – Pathway to Excellence-The use of the GULP Risk Assessment Tool in reducing inpatient harms. WINNER

Outstanding Contribution
Darren Hudson

Best Of’s 2021

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“Best of” Private Organisation Nutricia
“Best of” Commissioner NHS Cambridgeshire and Peterborough Clinical Commissioning Group
“Best of” Integrated Care Tameside and Glossop Integrated Care NHS FT
“Best of” Social Enterprise / Charity / Third Sector PPL
“Best of” Ambulance Service Welsh Ambulance Services

‘On the Day’ Virtual Rosettes
Judge David Supple
Tweeter Rachel Lovesy
Quote Helen Cocker
Pos(t)er Lisa & Danielle (Bristol & Weston’s Christmas Elves)
Support Animal Jasper!
Music Maestro Lee Bennett
Networker Nicky Beecher