PENNA 2024 - Patient Experience Network

As we celebrate our 14th year of the Patient Experience Network National Awards and our first as part of the Picker Institute Family, we were delighted to bring people back together once again to University of Birmingham.

This years Finalists, Runners Up and Winners are:

PENNA 2024 OVERALL WINNER
Click here to watch the Winner’s present their project live at PENNA24.	University Hospitals Plymouth NHS Trust	The Secret Garden – a fresh air space for everyone Click here to read more about the project.

Cancer Experience of Care Award
	Aneurin Bevan University Health Board	Enhanced psychological wellbeing project; initiated by a patient story. Click here to read more about the project.
	Breast Cancer Now in collaboration with Lancashire and South Cumbria Cancer Alliance	A collaboration to improve patient experience for breast cancer patients Click here to read more about the project.
	Derry Well Women	Cancer Connected Communities West Click here to watch the project video.
	Enable Leisure and Culture	Macmillan Community Cancer Link Worker Click here to read more about the project.
	Hywel Dda University Health Board	Virtual Reality in End of Life Care Click here to read more about the project.
	Northern Cancer Alliance	My Wellbeing Space Click here to read more about the project.
	Peninsula Cancer Alliance	Responding to the Cancer Quality of Life Survey – Interventions to address patients difficulties with sleep Click here to read more about the project.
RUNNER UP	South Tyneside and Sunderland NHS Foundation Trust	Personalised Cancer Care Click here to read more about the project.
WINNER Click here to watch the Winner’s present their project live at PENNA24.	West Yorkshire and Harrogate Cancer Alliance	Remove the Doubt Click here to read more about the project. Click here to watch the project campaign video.

Commissioning for Patient Experience
WINNER Click here to watch the Winner’s present their project live at PENNA24.	Bristol Health Partners	Common Ambition Bristol – a coproduction partnership project to improve the sexual health of people of African and Caribbean heritage Click here to read more about the project.
	Cheshire and Wirral Partnership NHS Foundation Trust	Amplifying voices: Expert by Experience led decision making in regional Lead Provider Collaboratives Click here to read more about the project.
	Lancashire and South Cumbria NHS Foundation Trust	The Retreat@Birchwood Click here to read more about the project. Click here to watch the project video.
RUNNER UP	Northern Health and Social Care Trust (NHSCT)	Connect North Click here to read more about the project.

Communicating Effectively with Patients and Families
RUNNER UP	Bath Institute for Rheumatic Diseases	BIRD Patient and Public Engagement programme phase 4 Click here to watch a video about the project.
	Betsi Cadwaladr Health Board	Small Business Research Initiative – Family Communication Project Click here to read more about the project.
	Mersey and West Lancashire Teaching Hospitals NHS Trust	Improving inclusivity for our Deaf community through a bespoke training package for staff to raise Deaf awareness. Click here to read more about the project.
WINNER Click here to watch the Winner’s present their project live at PENNA24.	Northumbria Healthcare NHS Foundation Trust	Tackling Health Inequalities when Delivering School Aged Immunisation Programmes Through Co-Design Click here to read more about the project.
	Public Health Agency	Hearing the Voices of Children and Young People with Profound and Complex Disabilities Click here to read more about the project.
	United Lincolnshire Hospitals NHS Trust	You Care We Care to Call (YCWCC) Click here to read more about the project.
	University Hospitals of North Midlands	Interpreter on Wheels Click here to read more about the project.

Engaging and Championing the Public
	Cheshire and Merseyside Cancer Alliance	Start with People: A Readers Panel Click here to read more about the project. Click here to listen to the impact the project has had.
WINNER Click here to watch the Winner’s present their project live at PENNA24.	Derry Well Women	Cancer Connected Communities West Click here to read more about the project. Click here to watch a video about the project.
	Healthwatch Birmingham	Person-centred maternity care for Black African and Black Caribbean women in West Birmingham Click here to read more about the project.
RUNNER UP	Imperial College Healthcare NHS Trust	End of life user insights project Click here to read more about the project.
	Northumbria Healthcare NHS Foundation Trust	Using the Patient and Public Voice Strategically to Contribute to the Quality Improvement of Trust Services Click here to read more about the project.
	The Royal Wolverhampton NHS Trust	The H.O.P.E (Holistic Opportunities Preventing Exclusion) Project
	The Royal Wolverhampton NHS Trust	Click here to read more about the project. Click here to watch a video about the project.
	Welsh Ambulance Service	Championing the Needs of people with a learning disability, when accessing Welsh Ambulance Services, through continuous engagement Click here to read more about the project.

Environment of Care
	Betsi Cadwaladr University Health Board	“The Garden” CAMHS Environment Project Click here to read more about the project.
	Cygnet Health Care	Social Hubs Click here to read more about the project.
RUNNER UP	Leeds Teaching Hospitals NHS Trust	Acute Care Bags for people with a Learning Disabilities and Autistic Patients Click here to read more about the project.
	Mersey and West Lancashire Teaching Hospitals NHS Trust	Improving inclusivity for our Deaf community through a bespoke training package for staff to raise Deaf awareness Click here to read more about the project.
	Northumbria Healthcare NHS Foundation Trust	Improving the Experience of our Patients with Dementia, Delirium and Complex Needs Click here to read more about the project.
	University Hospitals Coventry and Warwickshire NHS Trust	Patient Experience Team making a REAL difference with Patient Led Assessments of the Care Environment Click here to read more about the project.
WINNER Click here to watch the Winner’s present their project live at PENNA24.	University Hospitals Plymouth NHS Trust	The Secret Garden – a fresh air space for everyone Click here to read more about the project.

Innovative Use of Technology, Social and Digital Media
	Benenden Hospital	My Patient Hub Click here to read more about the project.
WINNER Click here to watch the Winner’s present their project live at PENNA24.	Haemochromatosis UK	MyIron+ app : enabling people with genetic haemochromatosis live well Click here to read more about the project. Click here to hear from an App User.
	Hanley Consulting	Telephony call flow audit and data driven assessment at Tudor Lodge Health Centre Click here to read more about the project.
	Leeds Teaching Hospitals NHS Trust	Virtual Reality Headset for Adults with a Learning Disability Click here to read more about the project.
	Moorfields Eye Hospital NHS Trust	Enhancing Patient care through Virtual Reality Click here to read more about the project.
	Nutricia	The Beat – Patient Podcasts Click here to read more about the project.
RUNNER UP	Welsh Ambulance Service	Blue Light Hub gaming app Click here to read more about the project.

Integration and Continuity of Care including Social Care
	Team Leeds	Home First – reducing length of stay in an acute hospital and improving outcomes by focussing on Home First Click here to read more about the project.
RUNNER UP	Liverpool John Moores University & Cobalt Housing	Healthy Tenants, Healthy Homes, Healthy Communities- A Collaborative Innovation Advancing Sustainability, Health, and Society Click here to read more about the project.
WINNER Click here to watch the Winner’s present their project live at PENNA24.	National Clinical Homecare Association	The Best Kept Secret Report: The Value of Clinical Homecare to the NHS, Patients and Society. Click here to read more about the project. Click here to watch and find out more about the project.
RUNNER UP	Pluto Play Productions & Leeds Care Association	‘Unforgettable: Telling the Care Home story’ play Click here to watch and find out more about the project.
	Walsall Council & Walsall Healthcare NHS Trust	Walsall Connected Click here to read more about the project.

Making Complaints Count
	Barts Health NHS Trust	Model Patients Complaints Management Training for Larger Trusts – Digital learning. Click here to read more about the project.
RUNNER UP	Derbyshire Community Healthcare	Worry Catcher service Click here to watch and find out more about the project.
	Leeds Teaching Hospitals NHS Trust	Improving communication and engagement for our home haemodialysis patients at Leeds. Designing our services for them! Click here to read more about the project.
WINNER Click here to watch the Winner’s present their project live at PENNA24.	The Royal Wolverhampton NHS Trust	Care at the end of life: Unlocking the learning in letters of formal complaint Click here to read more about the project. Click here to read the published paper on the project in the British Journal of Healthcare Management.

Measuring, Reporting and Acting – Using Insight for Improvement
	Cheshire and Wirral Partnership NHS Foundation Trust	Giving Neurodivergent people and their family members and carers a voice Click here to read more about the project.
RUNNER UP	Cheshire and Wirral Partnership NHS Foundation Trust	Using data to enhance person-centred care through expert-led collaboratives in the North West Click here to read more about the project.
	Dementia UK	Admiral Nurse Helpline and Clinics – improving the experience for families contacting the service Click here to read more about the project.
	North West Ambulance Service NHS Trust	Acting upon feedback shared from patients and the communities we serve to drive service improvement Click here to read more about the project.
	Northumbria Healthcare NHS Foundation Trust	Giving Voice to Patients and Staff in an out of View Service – a Relational Approach Click here to read more about the project.
WINNER Click here to watch the Winner’s present their project live at PENNA24.	Nutricia	The Beat – Patient Podcasts Click here to read more about the project.
	The Royal Wolverhampton NHS Trust	Care at the end of life: Unlocking the learning in letters of formal complaint Click here to read more about the project.

Partnership Working to Improve the Experience
	Breast Cancer Now in collaboration with Lancashire and South Cumbria Cancer Alliance	A collaboration to improve patient experience for breast cancer patients Click here to read more about the project.
	Bristol Health Partners	Common Ambition Bristol – a coproduction partnership project to improve the sexual health of people of African and Caribbean heritage Click here to read more about the project.
	Cheshire & Wirral Partnership NHS Foundation Trust	The inclusion of Healthy Lifestyle Coaches within an intensive community mental health rehabilitation service. Click here to read more about the project.
	Liverpool John Moores University and Cobalt Housing	Healthy Tenants, Healthy Homes, Healthy Communities – A Collaborative Innovation Advancing Sustainability, Health, and Society Click here to read more about the project.
RUNNER UP	Northern Health and Social Care Trust	Connect North Click here to read more about the project.
	Northumbria Healthcare NHS Foundation Trust	Working in Partnership to Transform Healthcare Experiences and Outcomes for D/deaf People Click here to read more about the project.
	Public Health Agency	Getting everyone round the table: Swallow Awareness in the Hospitality Industry Click here to read more about the project Watch the video to find out more.
WINNER Click here to watch the Winner’s present their project live at PENNA24.	Walsall Council & Walsall Healthcare NHS Trust	Walsall Connected Click here to read more about the project
	Welsh Ambulance Service	A System of Partnership Working Click here to read more about the project.

Patient Contribution – Individual
	Midlands & Lancashire Commissioning Support Unit	Lived Experience Partner Participation in Midlands Long Covid Services Peer Review
RUNNER UP	NHS England	Lived experience partner Dreaming Collaborative
WINNER	Patient and Client Council	Neurology Engagement Platform
	University Hospitals of Derby & Burton NHS Foundation Trust	Patient Safety Partner

Patient Contribution – Group or Organisation
WINNER	Cheshire and Wirral Partnership NHS Foundation Trust	EmpowerED Experts by Experience Forum
	East London NHS Foundation Trust	East London NHS Foundation Trust Estates – Leading the way in patient contribution
RUNNER UP	Kingston Hospital NHS Trust	Patient Information Reader Group.
	Lancashire and South Cumbria NHS Foundation Trust	The Alphabet – Service User Led LGBTQ group
	NHS England	NHS Cancer Programme: Patient & Public Voice (PPV) Forum
	North West Ambulance Service NHS Trust	Engaging with our patients, communities and volunteers to help us improve our services within the ambulance service to better patient care

Patient Experience Manager of the Year
WINNER	Derbyshire Community Health Services	Deborah Hall

Patient Experience Professional of the Year
WINNER	Leeds Teaching Hospitals NHS Trust	Alison Kinany

Personalisation of Care
	Barking, Havering & Redbridge University Hospitals NHS Trust	STRIVE – Stroke Team Recovery Improvement through Volunteer Engagement Click here to read more about the project.
	Moorfields Eye Hospital NHS Trust	Moorfields ‘See The Whole Person’ Principles Click here to read more about the project.
	Portsmouth Hospitals University NHS Trust	Butterfly Resources Click here to read more about the project.
RUNNER UP	Shrewsbury and Telford Hospital NHS Trust	Embedding a culture of “Get Up, Get Dressed, Get Moving” through the reconditioning games initiative Click here to read more about the project.
	Shrewsbury and Telford Hospital NHS Trust	Specialist Stroke Rehabilitation Groups Click here to read more about the project. Click here to watch and find out more about the project.
WINNER Click here to watch the Winner’s present their project live at PENNA24.	South Tyneside and Sunderland NHS Foundation Trust	Enhancing Personalised Care via a multilingual digital patient-centred platform Click here to read more about the project.
	The Shrewsbury & Telford Hospital NHS Trust	Living Well Sessions: access to health & wellbeing information as part of the NHS Long Term Plan for personalised care within cancer Click here to read more about the project.

Staff Engagement and Improving Staff Experience
WINNER Click here to watch the Winner’s present their project live at PENNA24.	Belfast Health and Social Care Trust	Feedback February Click here to read more about the project.
RUNNER UP	Cheshire and Wirral Partnership NHS Foundation Trust	Our Volunteer to Career (VTC) project Click here to read more about the project. Click here to watch more about the project.
	Cheshire and Merseyside Cancer Alliance	Start with People: Building a foundation through policy and recruitment Click here to read more about the project. Click here to watch and find out more about the project. Click here to listen and find out more about the project.
RUNNER UP	Northumbria Healthcare NHS Foundation Trust	Giving Voice to Patients and Staff in an out of View Service – a Relational Approach Click here to read more about the project.
	Nottingham University Hospital	The virtual Patient Bay Project Click here to read more about the project.

Strengthening the Foundation
	Cheshire and Wirral Partnership NHS Foundation Trust	Our Volunteer to Career (VTC) project Click here to read more about the project.
RUNNER UP	Imperial College Healthcare NHS Trust	End of life user insights project Click here to read more about the project.
	National Clinical Homecare Association	The Best Kept Secret Report: The Value of Clinical Homecare to the NHS, Patients and Society Click here to read more about the project.
	The National Institute of Health and Care Research	The NIHR Race Equality Public Action Group (REPAG) and the Race Equality Framework Click here to read more about the project.
WINNER Click here to watch the Winner’s present their project live at PENNA24.	University College London Hospitals NHS Trust	Critical Care Transformation Programme Click here to read more about the project.
	University Hospital Bristol and Weston	‘My Hospitals Know and Understand Me’ – the co-designed UHBW Experience of Care Strategy 2024-2029 Click here to read more about the project. Click here to watch and find out more about the project. Click here to watch and find out more about the project.

Student Patient Experience Educator of Tomorrow
WINNER	Liverpool John Moores University	Paramedic Society
	Liverpool John Moores University	LJMU Nursing Society
RUNNER UP	Liverpool John Moores University	Reducing Black Maternal Health Disparities Through Education and Raising Awareness

Student Patient Experience Advocate of Tomorrow
	Liverpool John Moores University	Amy Sweeney Liverpool John Mores University Mental Health Nurse
RUNNER UP	Liverpool John Moores University	Embedding Health Psychology to Improve Service User Experience- Health Psychologist in Training- Diane Sharples & Supervisor Dr Lisa Newson
WINNER	Liverpool John Moores University	Empowering healthcare professionals and young patients with a disability to attain their goals
	Liverpool John Moores University	LJMU Midwifery Society

Support for Caregivers, Friends, and Family
RUNNER UP	Barnsley Hospital NHS Foundation Trust	Care Partners Click here to read more about the project. Click here to watch and find out more about the project.
RUNNER UP	Nottingham University Hospitals NHS Trust	NUH Adult Critical Care Bereavement Support Click here to read more about the project.
	Pluto Play Productions & Leeds Care Association	‘Unforgettable: Telling the Care Home story’ play Click here to watch and find out more about the project.
	The Royal Wolverhampton NHS Trust	The H.O.P.E (Holistic Opportunities Preventing Exclusion) Project:
	The Royal Wolverhampton NHS Trust	Building a partnership between healthcare, the voluntary sector and grass root organisations Click here to read more about the project.
WINNER Click here to watch the Winner’s present their project live at PENNA24.	University Hospitals Plymouth NHS Trust	The Secret Garden – a fresh air space for everyone Click here to read more about the project.

Team of the Year (including complaints and PALs)
WINNER	Ashford and St Peter’s Hospitals NHS Foundation Trust	Medical Examiners : Bringing Death Certification Reforms to NW Surrey
RUNNER UP	Birmingham Women’s and Children’s NHS Foundation Trust	Interpreting & Cultural Insight Department
	North West Ambulance Service NHS Trust	Patient Engagement Team
	Walsall Healthcare NHS Trust	‘Impactful Team Excellence’

Special Contribution		Cheryl Tackie

Lifetime Achievement		Louise Blunt