In partnership with NHS England, this category focusses on the use of patient or staff feedback data or qualitative insight research to drive service improvement. We want to find and recognise the services and people who are making a real difference through their use of this kind of insight.

If you have used the Friends and Family Test and/or other feedback to increase transparency and/or involve patients in the shaping or their services, to drive real change and improvements, then this may be the category for you!

There will be one overall category winner, which scores highest in the opinion of the judging panel, chosen from the winners of the following five sub-categories:

  • Using Insight to Improve NHS-funded Services – Open to initiatives where the FFT, quantitative and/or qualitative methods such as surveys, focus groups, interviews or other patient or service user feedback is being used to improve NHS-funded services.

  • Using Insight to Improve Inequality of Care or Access to Services
    – Open to any service that has made a particular effort to use insight and feedback to help understand and address inequalities in NHS-funded service delivery, including by improving the experience of accessing services for people who might otherwise be excluded due to their age, language, literacy, physical or mental condition.

  • Using Insight to Improve Care Across Integrated Care Systems
    – Open to any initiatives that involve acting on feedback across organisational or pathway boundaries to improve NHS-funded services for patients.

  • Innovation in Insight
    – Open to any initiatives that have used innovative methods or approaches to insight to help improve care, such as using new insight techniques (e.g. original ways of collecting feedback), free text analysis (e.g. using machine learning or AI techniques), or “triangulation” of insight (combining different insight sources or types of data).

Using Insight from Staff Feedback – Open to teams or organisations who can demonstrate action on feedback from NHS staff – gathered through the Staff FFT, NHS Staff Survey or other individual, local or national insight activity – to deliver improvement.

This category is eligible to enter for NHS ONLY, but does include anyone who has used patient or staff insight or feedback to make improvements to NHS Services in the UK.

PENNA 2019 – Using Insight for Improvement Subcategory and Overall Winner, Runner Up & Finalists

SUBCATEGORY – Accessibility of Services

Surrey Heartlands Health and Care Partnership Using Animation as a Medium to Help Clinicians Understand the Secondary Healthcare Experiences of Prisoners  

Download Slides

Birmingham Community Healthcare Foundation Trust Service User Group Download Slides
Liverpool University Teaching Hospitals NHS Foundation Trust Young Ambassadors Project Download Slides
Milton Keynes University Hospital NHS Foundation Trust Working Together to Improve Services for People with a Learning Disability Download Slides
NHS Digital NHS Digital Service Manual Download Slides

SUBCATEGORY – Other NHS Funded       

Healthy London Partnership Gathering Feedback from Families and Carers when a Child or Young Person Dies WINNER
Download Slides
East London NHS Foundation Trust Service User Led Accreditation Programme Download Slides
Nottingham University Hospitals NHS Trust We will Always Support You in Being Familiar with the AICU Area and Environment Download Slides
Shropshire Community Health NHS Trust Observe and Act Download Slides
University Hospitals of Leicester NHS Trust ICU Patients and Relatives are they Really Listened To? – Providing Opportunities for ICU Patients in an Acute Trust to Engage with the Multi-disciplinary Team to Ensure they are Truly Heard and Translating this into Meaningful Action Download Slides

 SUBCATEGORY – Integrated Care

Gloucestershire NHS Foundation Trust Homeless Patient Guidelines Initiative WINNER
Download Slides
Barts Health NHS Trust Shaping our Future Together Download Slides
Central Cheshire Integrated Care Partnership Identifying the Unwell Child in the Community Settings Download Slides


PENNA 2018 – Using Insight for Improvement Subcategory and Overall Winner, Runner Up & Finalists

SUBCATEGORY: Accessibility of Services

Royal Cornwall Hospitals Trust The Success of Takeover Day WINNER
Download Presentation
Ashford and St Peters Hospitals NHS Foundation Trust What Matters to Me Download Presentation
Hertfordshire Partnership University NHS Foundation Trust The Broadland Clinic Carers Group

SUBCATEGORY: NHS Funded Services

Walsall Healthcare NHS Trust Back to Basics WINNER
Download Presentation
Barking Havering and Redbridge University Hospitals NHS Trust CBACS Download Presentation
Hospice UK Fresh Eyes Download Presentation
University Hospitals of Leicester NHS Trust Share Your Experience

SUBCATEGORY: Integrated Care

Leeds Teaching Hospitals Making FFT Fabulous! WINNER
Download Presentation
Manchester University NHS Foundation Trust WMTM Patient Experience Programme Download Presentation
St George’s University Hospitals NHS Foundation Trust New Beginnings

SUBCATEGORY: Staff Feedback

Nottingham University Hospitals NHS Trust Chief Nurse Excellence in Care Fellowship Program WINNER
Download Presentation
Cheshire and Wirral Partnership NHS Foundation Trust Lived Experience Connectors Download Presentation
Gloucestershire NHS Foundation Trust Everyone Likes to be Thanked Download Presentation
University Hospitals of Derby & Burton NHS Foundation Trust Distraction Therapy Download Presentation
University Hospitals Plymouth NHS Trust ACEmobile App Download Presentation

OVERALL 2018 INSIGHT WINNER: Nottingham University Hospitals NHS Trust, Chief Nurse Excellence in Care Fellowship Programme

PENNA 2017 – Using Insight for Improvement Subcategory and Overall Winner, Runner Up & Finalists

SUBCATEGORY: Accessibility of Services

Barking, Havering & Redbridge University Hospitals NHS Trust Supporting Families after Bereavement – Daisy Centre� WINNER
Download Presentation
Birmingham Women’s and Children’s NHS Foundation Trust Listening to our Non-English speaking families RUNNER UP
Download Presentation
Derby Teaching Hospitals NHS Foundation Trust Flower Sculptures Download Presentation

SUBCATEGORY: Outstanding Contribution

Northumbria Healthcare NHS FT Pilot Use of an Assistive Hearing Device WINNER
Download Presentation
Northumbria Healthcare NHS FT Introducing a Birth Reflection Pathway in Maternity Services RUNNER UP
Download Presentation
Mid Cheshire Hospitals NHS FT Acute Medical Unit – To Take Out Medications Project Download Presentation
Mid Yorkshire Hospitals Improving End of Life Care Experience Download Presentation
Milton Keynes University Hospital NHS FT Hug in a Bag Download Presentation
Purple Rainbow Supporting Pancreatic Cancer UK Purple Rainbow Pancreatic Cancer Stories Download Presentation


St Mary’s Sexual Assault Referral Centre Bringing Information to Life for People with Learning Disabilities WINNER
Download Presentation
NHS Blood & Transplant Implementation of a Service for the Provision of Allogeneic Serum Eyedrops RUNNER UP
Download Presentation
Nottingham University Hospital NHS Trust Skin To Skin Jacket Initiative Download Presentation
PPL & West London CCG West London My Care My Way Learning Labs Download Presentation

SUBCATEGORY: Staff Feedback

Gloucestershire Hospitals NHS FT Small Steps Big Changes WINNER
Download Presentation
Virgin Care Feel the Difference RUNNER UP
Download Presentation
Manchester University NHS FT Brilliant Basics Download Presentation
Northampton General Hospital NHST Keep Connected Download Presentation

Gloucestershire Hospitals NHS Foundation Trust, Small Steps, Big Changes