Using Insight for Improvement

In partnership with NHS England, this category focusses specifically on the use of patient or staff feedback data or qualitative insight research to drive service improvement.

Final details coming very soon.

This category is eligible to enter for NHS England ONLY, but does include anyone who has used patient or staff insight or feedback to make improvements to NHS Services in the UK.

PENNA 2023 – Using Insight for Improvement Subcategory and Overall Winner, Runner Up & Finalists

Overall Insight Winner	Oxleas NHS Foundation Trust and Royal Borough of Greenwich Public Health and Wellbeing Department	Quick and easy access to NRT (Nicotine Replacement Therapy): Making the most of an opportunity

Championing the Use of Insight to Improve Patient Experience Subcategory
Winner	Barts Health NHS Trust	Valuing Patient and Community Voices
	Cheshire and Wirral Partnership NHS Foundation Trust	Driving service improvements through provider collaborative partnerships across the North West
	Integrated Care Northamptonshire	Engagement Insight Library
	Mid Yorkshire Hospitals NHS Teaching Trust	A focused initiative to ensure personalisation of care following the Covid pandemic using insight work with the Yorkshire & Humber Improvement Academy to support review and reset.

Using Insight to Improve Equality of Care Subcategory
Winner	Nottingham University Hospital NHS Trust	BAME Wig Project
	Barts Health	Tackling health inequalities within the Somali Community in North East London
	North East & Cumbria Learning Disability Network	Skills for Living with Type 2 Diabetes
	University Hospital Bristol and Weston	Bristol Sight Loss Council – making connections: building relationships

Using Insight to Improve Patient Experience of Access to Services Subcategory
Winner	Oxleas NHS Foundation Trust and Royal Borough of Greenwich Public Health and Wellbeing Department	Quick and easy access to NRT (Nicotine Replacement Therapy): Making the most of an opportunity
	Breast Cancer Now	Breast Cancer Now’s Service Pledge: Using the power of the patient voice to improve breast cancer services
	Northumbria Healthcare NHS Foundation Trust	Improving attendance rates for women attending Colposcopy appointments Click here to watch Video
	Southport and Formby Health	Improving Appointment Utilisation and Patient Experience-7-Day GP Service

PENNA 2022 – Using Insight for Improvement Subcategory and Overall Winner, Runner Up & Finalists

Sub-category – Equality / Access
Nottingham University Hospitals NHS Trust	Maintaining patient dignity – The BAME Wig Project
OVERALL CATEGORY WINNER Queen Alexandra Hospital, Portsmouth Hospitals University NHS Trust	Finding Cards – Improving the Experience for Friends and Family on Arrival at the Emergency Department
Horsham Central Primary Care Network (PCN)	Access to Healthcare Video Project for People with Learning Disabilities and Autism (LDA) – Having an Annual Health Check, Breast, Bowel and Cervical Cancer Screening.
Sub-category – Innovation
Birmingham Community Healthcare NHS Foundation Trust	Attend Anywhere – Bringing patient feedback to life through digital technology
Sodexo	Sodexo Experiencia: Personal touch. Deeper insight. Better outcomes.
WINNER United Lincolnshire Hospitals NHS Trust	SUPERB – Single Unified Patient Experience Reporting Board
Sub-category: Integration and Improving Social
Frimley Health & Care Integrated Care Service	Empowering our Communities
The Hospital & Community Navigation Service	The Hospital & Community Navigation Service
WINNER University Hospitals Dorset	Outpatient Assessment Clinics @ Dorset Health Village – Dorset’s ‘Think Big’ Initiative
Sub-category: NHS Funded
Gloucestershire NHS Foundation Trust	Improving patient experience on the front line
WINNER North East Ambulance Service NHS Foundation Trust	Measuring patient experience
Nottingham University Hospitals NHS Trust	Revised Popper Gown Project
The Walton Centre NHS Foundation Trust	Patient Support Assistants – An innovative and pro-active approach to Patient Experience
Sub-category: Staff
Ashford and St Peter’s NHS Foundation Trust	Healthcare Plays
Birmingham Women’s and Children’s NHS Foundation Trust	Cultural Competencies Project
WINNER Nutricia	People matter, implementing local solutions for local teams

PENNA 20-21 – Using Insight for Improvement Subcategory and Overall Winner, Runner Up & Finalists

Serco Justice & Immigration	Modernising medication management in a prison setting	OVERALL CATEGORY WINNER

Equality & Access
Little Journey Limited	Little Journey: a children’s healthcare procedure preparation and support tool
Nottingham University Hospitals NHS Trust	Gender Diverse Inclusion
Serco Justice & Immigration	Modernising medication management in a prison setting	SUBCATEGORY WINNER

Innovation
Manchester University NHS Foundation Trust	Implementing Always Events during Covid-19 on a Children’s Oncology Ward
PEP Health	What Patients Think: Identifying trends and variation in patient experience across hospitals in England using online patient feedback
Vita Health Group	Developing an innovative digital chatbot to elevate the patient experience within primary care psychological therapy	SUBCATEGORY WINNER

Integrated
Northampton General Hospital	Patient Engagement Model
Surrey Heartlands Health and Care Partnership	If we change the beginning of the story, we change the whole story: Using Citizen and Workforce Insight to create and implement a Strategy for children and families	SUBCATEGORY WINNER
University Hospitals of Leicester NHS Trust	Continence In Reach Service

Funded
Calderdale and Huddersfield NHS Foundation Trust	Coproduced Innovations Improving Patient Experience
Nottingham University Hospitals NHS Trust	Improving Inpatient stays – Patient Movement	SUBCATEGORY WINNER
Nottingham University Hospitals NHS Trust	Experience of Care Shared Learning Workshops

PENNA 2019 – Using Insight for Improvement Subcategory and Overall Winner, Runner Up & Finalists

SUBCATEGORY – Accessibility of Services

Surrey Heartlands Health and Care Partnership	Using Animation as a Medium to Help Clinicians Understand the Secondary Healthcare Experiences of Prisoners	WINNER Download Slides
Birmingham Community Healthcare Foundation Trust	Service User Group	Download Slides
Liverpool University Teaching Hospitals NHS Foundation Trust	Young Ambassadors Project	Download Slides
Milton Keynes University Hospital NHS Foundation Trust	Working Together to Improve Services for People with a Learning Disability	Download Slides
NHS Digital	NHS Digital Service Manual	Download Slides

SUBCATEGORY – Other NHS Funded

Healthy London Partnership	Gathering Feedback from Families and Carers when a Child or Young Person Dies	WINNER Download Slides
East London NHS Foundation Trust	Service User Led Accreditation Programme	Download Slides
Nottingham University Hospitals NHS Trust	We will Always Support You in Being Familiar with the AICU Area and Environment	Download Slides
Shropshire Community Health NHS Trust	Observe and Act	Download Slides
University Hospitals of Leicester NHS Trust	ICU Patients and Relatives are they Really Listened To? – Providing Opportunities for ICU Patients in an Acute Trust to Engage with the Multi-disciplinary Team to Ensure they are Truly Heard and Translating this into Meaningful Action	Download Slides

SUBCATEGORY – Integrated Care

Gloucestershire NHS Foundation Trust	Homeless Patient Guidelines Initiative	WINNER Download Slides
Barts Health NHS Trust	Shaping our Future Together	Download Slides
Central Cheshire Integrated Care Partnership	Identifying the Unwell Child in the Community Settings	Download Slides

OVERALL 2019 WINNER FOR INSIGHT CATEGORY – HEALTHY LONDON PARTNERSHIP

PENNA 2018 – Using Insight for Improvement Subcategory and Overall Winner, Runner Up & Finalists

SUBCATEGORY: Accessibility of Services

Royal Cornwall Hospitals Trust	The Success of Takeover Day	WINNER Download Presentation
Ashford and St Peters Hospitals NHS Foundation Trust	What Matters to Me	Download Presentation
Hertfordshire Partnership University NHS Foundation Trust	The Broadland Clinic Carers Group

SUBCATEGORY: NHS Funded Services

Walsall Healthcare NHS Trust	Back to Basics	WINNER Download Presentation
Barking Havering and Redbridge University Hospitals NHS Trust	CBACS	Download Presentation
Hospice UK	Fresh Eyes	Download Presentation
University Hospitals of Leicester NHS Trust	Share Your Experience

SUBCATEGORY: Integrated Care

Leeds Teaching Hospitals	Making FFT Fabulous!	WINNER Download Presentation
Manchester University NHS Foundation Trust	WMTM Patient Experience Programme	Download Presentation
St George’s University Hospitals NHS Foundation Trust	New Beginnings

SUBCATEGORY: Staff Feedback

Nottingham University Hospitals NHS Trust	Chief Nurse Excellence in Care Fellowship Program	WINNER Download Presentation
Cheshire and Wirral Partnership NHS Foundation Trust	Lived Experience Connectors	Download Presentation
Gloucestershire NHS Foundation Trust	Everyone Likes to be Thanked	Download Presentation
University Hospitals of Derby & Burton NHS Foundation Trust	Distraction Therapy	Download Presentation
University Hospitals Plymouth NHS Trust	ACEmobile App	Download Presentation

OVERALL 2018 INSIGHT WINNER: Nottingham University Hospitals NHS Trust, Chief Nurse Excellence in Care Fellowship Programme

PENNA 2017 – Using Insight for Improvement Subcategory and Overall Winner, Runner Up & Finalists

SUBCATEGORY: Accessibility of Services

Barking, Havering & Redbridge University Hospitals NHS Trust	Supporting Families after Bereavement – Daisy Centre�	WINNER Download Presentation
Birmingham Women’s and Children’s NHS Foundation Trust	Listening to our Non-English speaking families	RUNNER UP Download Presentation
Derby Teaching Hospitals NHS Foundation Trust	Flower Sculptures	Download Presentation

SUBCATEGORY: Outstanding Contribution

Northumbria Healthcare NHS FT	Pilot Use of an Assistive Hearing Device	WINNER Download Presentation
Northumbria Healthcare NHS FT	Introducing a Birth Reflection Pathway in Maternity Services	RUNNER UP Download Presentation
Mid Cheshire Hospitals NHS FT	Acute Medical Unit – To Take Out Medications Project	Download Presentation
Mid Yorkshire Hospitals	Improving End of Life Care Experience	Download Presentation
Milton Keynes University Hospital NHS FT	Hug in a Bag	Download Presentation
Purple Rainbow Supporting Pancreatic Cancer UK	Purple Rainbow Pancreatic Cancer Stories	Download Presentation

SUBCATEGORY: Other NHS Funded

St Mary’s Sexual Assault Referral Centre	Bringing Information to Life for People with Learning Disabilities	WINNER Download Presentation
NHS Blood & Transplant	Implementation of a Service for the Provision of Allogeneic Serum Eyedrops	RUNNER UP Download Presentation
Nottingham University Hospital NHS Trust	Skin To Skin Jacket Initiative	Download Presentation
PPL & West London CCG	West London My Care My Way Learning Labs	Download Presentation

SUBCATEGORY: Staff Feedback

Gloucestershire Hospitals NHS FT	Small Steps Big Changes	WINNER Download Presentation
Virgin Care	Feel the Difference	RUNNER UP Download Presentation
Manchester University NHS FT	Brilliant Basics	Download Presentation
Northampton General Hospital NHST	Keep Connected	Download Presentation

OVERALL 2017 INSIGHT FOR IMPROVEMENT WINNER:
Gloucestershire Hospitals NHS Foundation Trust, Small Steps, Big Changes

Equality & Access

Innovation

Integrated

Funded