As we celebrate our 14th year of the Patient Experience Network National Awards and our first as part of the Picker Institute Family, we were delighted to bring people back together once again to University of Birmingham.
Click here to read our PENNA24 Book of Best Practice.
To listen to our PENNA24 playlist, click here.
To see all our official photographs from the day, click here.
We will be adding all event photos, video highlights and all of the shortlisted finalists to this page in due course. Please check back for those soon!
This years Finalists, Runners Up and Winners are:
We are delighted to announce our Shortlisted Finalists for this year’s Patient Experience Network National Awards 2024:
| PENNA 2024 OVERALL WINNER | ||
| University Hospitals Plymouth NHS Trust | The Secret Garden – a fresh air space for everyone | |
| Cancer Experience of Care Award | ||
| Aneurin Bevan University Health Board | Enhanced psychological wellbeing project; initiated by a patient story | |
| Breast Cancer Now in collaboration with Lancashire and South Cumbria Cancer Alliance | A collaboration to improve patient experience for breast cancer patients | |
| Derry Well Women | Cancer Connected Communities West | |
| Enable Leisure and Culture | Macmillan Community Cancer Link Worker | |
| Hywel Dda University Health Board | Virtual Reality in End of Life Care | |
| Northern Cancer Alliance | My Wellbeing Space | |
| Peninsula Cancer Alliance | Responding to the Cancer Quality of Life Survey – Interventions to address patients difficulties with sleep | |
| RUNNER UP | South Tyneside and Sunderland NHS Foundation Trust | Personalised Cancer Care |
| WINNER | West Yorkshire and Harrogate Cancer Alliance | Remove the Doubt |
| Commissioning for Patient Experience | ||
| WINNER | Bristol Health Partners | Common Ambition Bristol – a coproduction partnership project to improve the sexual health of people of African and Caribbean heritage |
| Cheshire and Wirral Partnership NHS Foundation Trust | Amplifying voices: Expert by Experience led decision making in regional Lead Provider Collaboratives | |
| Lancashire and South Cumbria NHS Foundation Trust | The Retreat@Birchwood | |
| RUNNER UP | Northern Health and Social Care Trust (NHSCT) | Connect North |
| Communicating Effectively with Patients and Families | ||
| RUNNER UP | Bath Institute for Rheumatic Diseases | BIRD Patient and Public Engagement programme phase 4 |
| Betsi Cadwaladr Health Board | Small Business Research Initiative – Family Communication Project | |
| Mersey and West Lancashire Teaching Hospitals NHS Trust | Improving inclusivity for our Deaf community through a bespoke training package for staff to raise Deaf awareness. | |
| WINNER | Northumbria Healthcare NHS Foundation Trust | Tackling Health Inequalities when Delivering School Aged Immunisation Programmes Through Co-Design |
| Public Health Agency | Hearing the Voices of Children and Young People with Profound and Complex Disabilities | |
| United Lincolnshire Hospitals NHS Trust | You Care We Care to Call (YCWCC) | |
| University Hospitals of North Midlands | Interpreter on Wheels (Insight) | |
| Engaging and Championing the Public | ||
| Cheshire and Merseyside Cancer Alliance | Start with People: A Readers Panel. | |
| WINNER | Derry Well Women | Cancer Connected Communities West |
| Healthwatch Birmingham | Person-centred maternity care for Black African and Black Caribbean women in West Birmingham | |
| RUNNER UP | Imperial College Healthcare NHS Trust | End of life user insights project |
| Northumbria Healthcare NHS Foundation Trust | Using the Patient and Public Voice Strategically to Contribute to the Quality Improvement of Trust Services | |
| The Royal Wolverhampton NHS Trust | The H.O.P.E (Holistic Opportunities Preventing Exclusion) Project: | |
| Building a partnership between healthcare, the voluntary sector and grass root organisation | ||
| Welsh Ambulance Service | Championing the Needs of people with a learning disability, when accessing Welsh Ambulance Services, through continuous engagement | |
| Environment of Care | ||
| Betsi Cadwaladr University Health Board | “The Garden” CAMHS Environment Project | |
| Cygnet Health Care | Social Hubs | |
| RUNNER UP | Leeds Teaching Hospitals NHS Trust | Acute Care Bags for people with a Learning Disabilities and Autistic Patients |
| Mersey and West Lancashire Teaching Hospitals NHS Trust | Improving inclusivity for our Deaf community through a bespoke training package for staff to raise Deaf awareness | |
| Northumbria Healthcare NHS Foundation Trust | Improving the Experience of our Patients with Dementia, Delirium and Complex Needs | |
| University Hospitals Coventry and Warwickshire NHS Trust | Patient Experience Team making a REAL difference with Patient Led Assessments of the Care Environment | |
| WINNER | University Hospitals Plymouth NHS Trust | The Secret Garden – a fresh air space for everyone |
| Innovative Use of Technology, Social and Digital Media | ||
| Benenden Hospital | My Patient Hub | |
| WINNER | Haemochromatosis UK | MyIron+ app : enabling people with genetic haemochromatosis live well |
| Hanley Consulting | Telephony call flow audit and data driven assessment at Tudor Lodge Health Centre | |
| Leeds Teaching Hospitals NHS Trust | Virtual Reality Headset for Adults with a Learning Disability | |
| Moorfields Eye Hospital NHS Trust | Enhancing Patient care through Virtual Reality | |
| Nutricia | The Beat – Patient Podcasts | |
| RUNNER UP | Welsh Ambulance Service | Blue Light Hub gaming app |
| Integration and Continuity of Care including Social Care | ||
| Team Leeds | Home First – reducing length of stay in an acute hospital and improving outcomes by focussing on Home First | |
| RUNNER UP | Liverpool John Moores University & Cobalt Housing | Healthy Tenants, Healthy Homes, Healthy Communities- A Collaborative Innovation Advancing Sustainability, Health, and Society |
| WINNER | National Clinical Homecare Association | The Best Kept Secret Report: The Value of Clinical Homecare to the NHS, Patients and Society. |
| RUNNER UP | Pluto Play Productions & Leeds Care Association | ‘Unforgettable: Telling the Care Home story’ play |
| Walsall Council & Walsall Healthcare NHS Trust | Walsall Connected | |
| Making Complaints Count | ||
| Barts Health NHS Trust | Model Patients Complaints Management Training for Larger Trusts – Digital learning. | |
| RUNNER UP | Derbyshire Community Healthcare | Worry Catcher service |
| Leeds Teaching Hospitals NHS Trust | Improving communication and engagement for our home haemodialysis patients at Leeds. Designing our services for them! | |
| WINNER | The Royal Wolverhampton NHS Trust | Care at the end of life: Unlocking the learning in letters of formal complaint |
| Measuring, Reporting and Acting – Using Insight for Improvement | ||
| Cheshire and Wirral Partnership NHS Foundation Trust | Giving Neurodivergent people and their family members and carers a voice | |
| RUNNER UP | Cheshire and Wirral Partnership NHS Foundation Trust | Using data to enhance person-centred care through expert-led collaboratives in the North West |
| Dementia UK | Admiral Nurse Helpline and Clinics – improving the experience for families contacting the service | |
| North West Ambulance Service NHS Trust | Acting upon feedback shared from patients and the communities we serve to drive service improvement | |
| Northumbria Healthcare NHS Foundation Trust | Giving Voice to Patients and Staff in an out of View Service – a Relational Approach | |
| WINNER | Nutricia | The Beat – Patient Podcasts |
| The Royal Wolverhampton NHS Trust | Care at the end of life: Unlocking the learning in letters of formal complaint | |
| Partnership Working to Improve the Experience | ||
| Breast Cancer Now in collaboration with Lancashire and South Cumbria Cancer Alliance | A collaboration to improve patient experience for breast cancer patients | |
| Bristol Health Partners | Common Ambition Bristol – a coproduction partnership project to improve the sexual health of people of African and Caribbean heritage | |
| Cheshire & Wirral Partnership NHS Foundation Trust | The inclusion of Healthy Lifestyle Coaches within an intensive community mental health rehabilitation service. | |
| Liverpool John Moores University and Cobalt Housing | Healthy Tenants, Healthy Homes, Healthy Communities – A Collaborative Innovation Advancing Sustainability, Health, and Society | |
| RUNNER UP | Northern Health and Social Care Trust | Connect North |
| Northumbria Healthcare NHS Foundation Trust | Working in Partnership to Transform Healthcare Experiences and Outcomes for D/deaf People | |
| Public Health Agency | Getting everyone round the table: Swallow Awareness in the Hospitality Industry | |
| WINNER | Walsall Council & Walsall Healthcare NHS Trust | Walsall Connected |
| Welsh Ambulance Service | A System of Partnership Working | |
| Patient Contribution – Individual | ||
| Midlands & Lancashire Commissioning Support Unit | Lived Experience Partner Participation in Midlands Long Covid Services Peer Review | |
| RUNNER UP | NHS England | Lived experience partner Dreaming Collaborative |
| WINNER | Patient and Client Council | Neurology Engagement Platform |
| University Hospitals of Derby & Burton NHS Foundation Trust | Patient Safety Partner | |
| Patient Contribution – Group or Organisation | ||
| WINNER | Cheshire and Wirral Partnership NHS Foundation Trust | EmpowerED Experts by Experience Forum |
| East London NHS Foundation Trust | East London NHS Foundation Trust Estates – Leading the way in patient contribution | |
| RUNNER UP | Kingston Hospital NHS Trust | Patient Information Reader Group. |
| Lancashire and South Cumbria NHS Foundation Trust | The Alphabet – Service User Led LGBTQ group | |
| NHS England | NHS Cancer Programme: Patient & Public Voice (PPV) Forum | |
| North West Ambulance Service NHS Trust | Engaging with our patients, communities and volunteers to help us improve our services within the ambulance service to better patient care | |
| Patient Experience Manager of the Year | ||
| WINNER | Derbyshire Community Health Services | Deborah Hall |
| Patient Experience Professional of the Year | ||
| WINNER | Leeds Teaching Hospitals NHS Trust | Alison Kinany |
| Personalisation of Care | ||
| Barking, Havering & Redbridge University Hospitals NHS Trust | STRIVE – Stroke Team Recovery Improvement through Volunteer Engagement | |
| Moorfields Eye Hospital NHS Trust | Moorfields ‘See The Whole Person’ Principles | |
| Portsmouth Hospitals University NHS Trust | Butterfly Resources | |
| RUNNER UP | Shrewsbury and Telford Hospital NHS Trust | Embedding a culture of “Get Up, Get Dressed, Get Moving” through the reconditioning games initiative |
| Shrewsbury and Telford Hospital NHS Trust | Specialist Stroke Rehabilitation Groups | |
| WINNER | South Tyneside and Sunderland NHS Foundation Trust | Enhancing Personalised Care via a multilingual digital patient-centred platform |
| The Shrewsbury & Telford Hospital NHS Trust | Living Well Sessions: access to health & wellbeing information as part of the NHS Long Term Plan for personalised care within cancer | |
| Staff Engagement and Improving Staff Experience | ||
| WINNER | Belfast Health and Social Care Trust | Feedback February |
| RUNNER UP | Cheshire and Wirral Partnership NHS Foundation Trust | Our Volunteer to Career (VTC) project |
| Cheshire and Merseyside Cancer Alliance | Start with People: Building a foundation through policy and recruitment | |
| RUNNER UP | Northumbria Healthcare NHS Foundation Trust | Giving Voice to Patients and Staff in an out of View Service – a Relational Approach |
| Nottingham University Hospital | The virtual Patient Bay Project | |
| Strengthening the Foundation | ||
| Cheshire and Wirral Partnership NHS Foundation Trust | Our Volunteer to Career (VTC) project | |
| RUNNER UP | Imperial College Healthcare NHS Trust | End of life user insights project |
| National Clinical Homecare Association | The Best Kept Secret Report: The Value of Clinical Homecare to the NHS, Patients and Society | |
| The National Institute of Health and Care Research | The NIHR Race Equality Public Action Group (REPAG) and the Race Equality Framework | |
| WINNER | University College London Hospitals NHS Trust | Critical Care Transformation Programme |
| University Hospital Bristol and Weston | ‘My Hospitals Know and Understand Me’ – the co-designed UHBW Experience of Care Strategy 2024-2029 | |
| Student Patient Experience Educator of Tomorrow | ||
| WINNER | Liverpool John Moores University | Paramedic Society |
| Liverpool John Moores University | LJMU Nursing Society | |
| RUNNER UP | Liverpool John Moores University | Reducing Black Maternal Health Disparities Through Education and Raising Awareness |
| Student Patient Experience Advocate of Tomorrow | ||
| Liverpool John Moores University | Amy Sweeney Liverpool John Mores University Mental Health Nurse | |
| RUNNER UP | Liverpool John Moores University | Embedding Health Psychology to Improve Service User Experience- Health Psychologist in Training- Diane Sharples & Supervisor Dr Lisa Newson |
| WINNER | Liverpool John Moores University | Empowering healthcare professionals and young patients with a disability to attain their goals |
| Liverpool John Moores University | LJMU Midwifery Society | |
| Support for Caregivers, Friends, and Family | ||
| RUNNER UP | Barnsley Hospital NHS Foundation Trust | Care Partners |
| RUNNER UP | Nottingham University Hospitals NHS Trust | NUH Adult Critical Care Bereavement Support |
| Pluto Play Productions & Leeds Care Association | ‘Unforgettable: Telling the Care Home story’ play | |
| The Royal Wolverhampton NHS Trust | The H.O.P.E (Holistic Opportunities Preventing Exclusion) Project: | |
| Building a partnership between healthcare, the voluntary sector and grass root organisations | ||
| WINNER | University Hospitals Plymouth NHS Trust | The Secret Garden – a fresh air space for everyone |
| Team of the Year (including complaints and PALs) | ||
| WINNER | Ashford and St Peter’s Hospitals NHS Foundation Trust | Medical Examiners : Bringing Death Certification Reforms to NW Surrey |
| RUNNER UP | Birmingham Women’s and Children’s NHS Foundation Trust | Interpreting & Cultural Insight Department |
| North West Ambulance Service NHS Trust | Patient Engagement Team | |
| Walsall Healthcare NHS Trust | ‘Impactful Team Excellence’ | |
| Special Contribution | Cheryl Tackie | |
| Lifetime Achievement | Louise Blunt | |