The Picker Experience Network Awards are the first and only awards programme to recognise best practice in patient experience across all facets of health and social care in the UK and beyond.
We are delighted to announce our shortlisted finalists for the Picker Experience Network Awards 2025 as follows:
| Cancer Experience of Care | |
| Hywel Dda University Health Board | Leri Cancer Unit – Arts, Poetry and Health |
| Northumbria Healthcare NHS Foundation Trust | Innovating the Traditional Lung Cancer Patient Pathway |
| Royal Devon & Exeter NHS Foundation Trust | Optimising Cancer Personalised Care and Support Offers with Digital Solutions |
| The Clatterbridge Cancer Centre | The Urgent Cancer Care Programme |
| West Yorkshire and Harrogate Cancer Alliance | Dementia and Cancer Together Project – A collaboration to improve patient experience for patients with cancer and dementia |
| Commissioning for Patient Experience | |
| East of England Provider Collaborative | Transforming Patient Experience “Better care, closer to home and outside of hospital where possible” |
| Nottingham University Hospitals NHS Trust | Maternity Patient Information Mat |
| University Hospital Bristol and Weston | The Clinical Navigator Role |
| Communicating Effectively with Patients and Families | |
| Cheshire & Wirral Partnership NHS Foundation Trust | Hear My Voice’ Co-Produced Educational Films |
| Cygnet Health Care | Improving the Communication and Co-Production of Discharge Pathways with Service Users. |
| Leeds Teaching Hospitals NHS Trust | Adult Cystic Fibrosis, Patient Focus Group |
| NHS Blood and Transplant | Eye Donation in Palliative and End-of-life Care Settings |
| Nottingham University Hospitals NHS Trust | Maternity Patient Information Mat |
| Nottingham University Hospitals NHS Trust | Digital follow-up of high-volume low complexity (HVLC) General Surgery patients |
| University of Bristol & University of Nottingham | The Lichen Sclerosus Guide: A coproduced online information resource about vulval lichen sclerosus |
| Warrington and Halton Teaching Hospitals NHS Foundation Trust | Collaboratively improving the experience of the d/Deaf community |
| Engaging & Championing the Public | |
| Barts Health NHS Trust | Health Equity Action Leadership (HEAL) Project: A people-powered approach to transforming health equity |
| Cedar Foundation | User Forum |
| Liverpool University Hospitals NHS Foundation Trust | The Engagement Partner Programme |
| Nottinghamshire Healthcare NHS Foundation Trust | East Midlands Cancer Alliance Centre for Psychosocial Health – The Patient Involvement Collaboration |
| Oxleas NHS Foundation Trust | Importance of integrating Co-Production into whole systems quality |
| University Hospital Bristol and Weston | Young people setting the strategy: the Role of the Youth Involvement Group at UHBW |
| University Hospitals Plymouth NHS Trust | Championing the Voice of Young People |
| Environment of Care | |
| Betsi Cadwaladr University Health Board | Alternative to Admission (A2A) Hub |
| Hywel Dda University Health Board | Leri Cancer Unit – Arts, Poetry and Health |
| Lancashire Care NHS Foundation Trust | Working Collaboratively |
| Leeds Teaching Hospitals NHS Trust | Supporting Every Smile: Improving the patient journey for children and young people with additional needs or neurodivergent conditions at Leeds Dental Institute |
| Lime | Enhancing Patient Care at MFT: Lime’s Art + Music for Health Programme |
| Moorfields Eye Hospital NHS Trust | Improving the Hospital Experience for Children with Special Educational Needs and those that care for them |
| Independent | |
| CardMedic | Breaking down communication barriers to enable more equitable maternity care |
| Cleveland Clinic London | Service Excellence, You+Us=Together initiative |
| Cora Health | Engaging, educating, and empowering whole communities to improve the lives of people impacted by chronic pain |
| Cygnet Health Care | Improving Psychology Group Engagement |
| Personal Homecare Pharmacy | The Power of Innovation: Digital solutions within a Clinical Homecare setting |
| Sciensus Pharma | Improving our Complaints Process to Enhance Patient Satisfaction |
| Innovative Use of Technology, Social and Digital Media and Data Management and Protection | |
| AnalytAIX | Empathetic Always On Support’ – Empowering Patients across Literacy. Language and Knowledge Barriers, on demand. |
| Great Ormond Street Hospital | Patient Bedside Digitisation Platform |
| Liverpool University Hospitals NHS Foundation Trust | Using technology to enhance stroke rehabilitation care and empower patients, in both inpatients and community stroke rehab. |
| Nottingham University Hospitals NHS Trust | Digital follow-up of high-volume low complexity (HVLC) General Surgery patients |
| Personal Homecare Pharmacy | The Power of Innovation: Digital solutions within a Clinical Homecare setting. |
| Sciensus Pharma | The Sciensus InTouch App Improves Patient Safety |
| Measuring, Reporting & Acting – Using Insight for Improvement | |
| Barts Health NHS Trust | Empowering Champions: From Measurement to Meaningful Change |
| NFU | Patient Experience Monitor (PEM) embedded in Dutch University Hospitals |
| Northumbria Healthcare NHS Foundation Trust | Go Decaf! |
| Nottingham University Hospitals NHS Trust | The Noise at Night Project |
| Nottingham University Hospitals NHS Trust | Digital follow-up of high-volume low complexity (HVLC) General Surgery patients |
| Southport and Formby Health | Extended Service Access to Cervical Screening |
| Royal Devon University Healthcare NHS Foundation Trust | The Power of Data and Voice: Innovating Patient Feedback for Real Impact |
| Partnership Working to Improve the Experience | |
| Belfast Health and Social Care Trust | Make My Voice Heard: Experience of Women and Children seeking international protection (PSIP) accessing health and Social Care in Northern Ireland |
| Northern Health and Social Care Trust | Connect North – Community Appointment Day |
| Southeastern Health and Social Care Trust | Hear Our Voice’ Co-produced Lived Experience Documentary produced by people living with Dementia, facilitated and supported by Dementia NI, Southern and South Eastern Health and Social Care Trust staff |
| Southern Health & Social Care Trust, HSCNI, | Seasons of Life |
| Surrey and Sussex Cancer Alliance | South East Regional Lynch Syndrome Transformation Project |
| The Clatterbridge Cancer Centre | The Urgent Cancer Care Programme |
| University Hospital Bristol and Weston | The Clinical Navigator Role |
| University Hospitals Birmingham NFT and Word360 | Transforming Accessibility at Scale: UHB and Word360’s Digital Inclusion Partnership |
| Yorkshire Cancer Community | Cancer SMART |
| Patient Contribution | |
| Barts Health NHS Trust | Whipps Cross Patients’ Panel – 20 years of support |
| Belfast Trust | New Belfast Community Palliative Care Hub – Excellence in Partnership and Collaboration. |
| Cheshire and Merseyside Cancer Alliance | Patient Recognition |
| Cora Health | Flippin’ Pain: Changing the way people think about, talk about, and treat chronic pain |
| Kings College Hospital | The Kings Cancer Patient Voices Advisory Group (The Voice) – Working in partnership to drive improvement at Kings |
| Liverpool University Hospitals NHS Foundation Trust | Liz Farrington |
| Patient and Client Council | Mental Health Engagement |
| Public Health Agency | Service User/Carer involvement in HSC system in Northern Ireland |
| The Independent Neurology Liaison Group | The Independent Neurology Liaison Group. Service users, carers and family members working to improve patient safety, governance and accountability in health and social care |
| University of Bristol & University of Nottingham | The Lichen Sclerosus Guide: A coproduced online information resource about vulval lichen sclerosus |
| Personalisation of Care | |
| Birmingham Community Healthcare NHS Foundation Trust and Thomas Pocklington | A Vision for Sight Loss |
| Calderdale and Huddersfield NHS Foundation Trust | Person Centred Care |
| Cheshire and Merseyside Cancer Alliance | Using powerful stories from patient storytellers to create significant impact, and deliver measurable and identifiable improvements to patient experience. |
| Kent and Medway Cancer Alliance | “Limbo Land” |
| Moorfields Eye Hospital NHS Trust | Improving the hospital experience for children with Special Educational Needs and those that care for them. |
| Northumbria Healthcare NHS Foundation Trust | Innovating the Traditional Lung Cancer Patient Pathway |
| Shrewsbury and Telford Hospital NHS Trust | Men Like Us’ – A cancer support group for Men |
| Worcestershire Acute Hospitals NHS Trust | #CallMe – Because names matter |
| Staff Engagement and Improving the Staff Experience | |
| Calderdale and Huddersfield NHS Foundation Trust | Complex professional MDT |
| Cedar Foundation | Leading Workplace Wellbeing Through Staff Engagement and Experience |
| Central & North West London NHS Foundation Trust | CNWL Our Voice: Creating an Employee Experience Listening culture |
| Plymouth Hospitals NHS Trust | Patient and Staff Feedback Event on Abdominal Free Flap Breast Reconstruction |
| University College London Hospitals NHS Trust | High Quality Care for Patients through Exceptional Care for Staff: UCLH Staff Engagement and Wellbeing Success Story |
| Strengthening the Foundation | |
| Barts Health NHS Trust | Dementia and Delirium Mandatory Learning Training Package & Introduction Video – The Patients voice is key |
| Cardiff and Vale University Health Board | The development and validation of the People’s Experience Survey for NHS Wales. |
| Northern Health and Social Care Trust | Connect North |
| Nottingham University Hospitals NHS Trust | The Noise at Night Project |
| Nottingham University Hospitals NHS Trust | Leaving Hospital – Improving the Joint Discharge Process |
| University of Greater Manchester | The PaCT Workshop: Embedding Lived Experience in Nursing Education |
| Student Patient Experience Advocate of Tomorrow | |
| Liverpool John Moores University | LJMU Midwifery Society – advocating for students and service users |
| Ulster University | Improving the use of syringe drivers and anticipatory medications in primary care : a QI project in General Practice |
| Ulster University | Beyond the Prescription: Metabolic Monitoring of Atypical Antipsychotics in Primary Care |
| Ulster University | Increasing the uptake of physical annual health reviews for those with severe mental illness |
| Ulster University | Teddy Bear Hospital |
| University of Southampton | What helps and what hinders: An exploration of self-management and living well with coexisting physical and mental long-term conditions in the community |
| Support for Caregivers, Friends & Family | |
| Barts Health NHS Trust | Co-Designing Compassion: Inclusive Feedback That Drives Change |
| Contact | Contact, By Your Side Team |
| Dementia UK | Admiral Nurse Helpline: Dementia ‘What’s Next?’ Helpline |
| Healthwatch Essex | Carers Voices |
| NEC Care | Support for patients with diabetes and a learning disability and their carers |
| University Hospital Bristol and Weston | Snowdrop Appeal and the Bereavement Spaces Refurbishment |
| Team of the Year | |
| East & North Hertfordshire Teaching NHS Trust | Compassion in Action’ A Project on Elevating Patient Experience in the Unplanned Care Division |
| Nottingham University Hospitals NHS Trust | Transforming Paediatric ENT |
| Patient and Client Council | PCC Support in the Community |
| The Walton Centre NHS Foundation Trust | Brain Tumour Therapy Coordinator Service |
Please note the International Category shortlisted finalists will be announced in the coming weeks.
Hear from some of our 2024 Award Winners here on What it Means to Win a PEN Award:
If you have any questions or queries regarding the Picker Experience Network Awards, please email us at events@picker.org or call our team on (0) 3333 44 7060
Make sure you are following us on Twitter @PEN_News for all the latest announcements in the meantime!