The PEN National Awards is the first and only awards programme to recognise best practice in the experience of care across all facets of health and social care in the UK.

Wednesday 20th March 2019
Birmingham Repertory Theatre

The PEN National Awards are the first patient experience awards in the UK, celebrating the delivery of outstanding patient experience by those involved in the health and social care industry.

Past participants tell us that winning one of these prestigious awards has brought great benefits for both them and their organisation, and simply taking part can be extremely fulfilling _DSC2685

Following a unique format, all shortlisted entrants have the opportunity to take part in the exhibition at our Awards event, which celebrates all the finalists’ work, creating a fantastic atmosphere, with the category winners also presenting on the day.  Guest speakers join us, sharing their inspiration and experience.  A buffet lunch allows attendees to network, gather ideas and take in current and future trends that will go on to transform the experience of care in the UK at all levels.

All of this makes the PENNA conference a networking opportunity not to be missed.

To enter the Awards please use the following link: The deadline for all submissions is Thursday 10th January 2019.

To enter the awards the fee for the First Entry is £199 plus VAT.  With each First Award Entry you receive one attendee place at the Awards Conference.

The fee for Subsequent Awards Entries is £119 plus VAT.  Please note no attendee places are included in the discounted Subsequent Award Entries. You are, however, able to purchase additional discounted places for the event at £169 plus VAT per person.

The following Categories are free to enter, if you wish to enter any of these categories, please contact prior to registration:

Patient Experience Advocate of Tomorrow – This category is for student generated projects or proposals that are designed to improve patient or service user experience.
Patient Experience Transformer of Tomorrow – This category is for student generated projects designed to change patient or service user experience in the future.
Fiona Littledale Award – In partnership with the Fiona Fund, this category recognises oncology nurses who have demonstrated their own personal commitment to developing their skills and understanding of the field. The award will enable them to pursue those studies further.

The shortlist for PENNA2018 submissions will be announced by the end of January 2019.

The PENNA2018 Awards Conference will be held on Wednesday 20th March 2019.  If you have any questions about the Awards please contact us on:  or 01772 336639

To attend the conference non-entrants seats are £249 plus VAT (discounted to £169 if your organisation has entered the awards)

Register to enter or to attend PENNA2018

To register to enter or to attend please use the following link:

Please call 03333 447060 or email if you have any specific questions about your award entry. 

Please contact us on 01772 336639 or if you have any questions regarding the event or the online registration system. 

When you have registered, your confirmation email will have details of how to submit your entry online.

Your Entry for PENNA2018

For more information about the PEN National Awards 2018 categories, please download our Categories for PENNA 2018

For your convenience copies of the entry forms can be downloaded here on the following links. Please note that these forms are for preparation only, and entries will only be accepted using the online submission form (please refer to your confirmation email for instructions how submit online):

PENNA2018-General-Entry-Form – Preparation Copy
PENNA2018-Individual-Team-Category-Entry-Form – Preparation Copy

Hints and tips webinar

We recently ran a webinar to provide some hints and tips when preparing a submission – Play recording  This webinar focussed on commissioners, however, the themes are relevant to all considering entering our awards.