Case Studies

We have a vast library of Case Studies that cover a huge range of topics, all of which highlight the best that the Patient Experience sector has to offer.

The Carers Lounge

Bedford Hospitals NHS Foundation Trust

The Story Shop - Bringing Mental Health Stories to Life

Nottinghamshire Healthcare NHS Foundation Trust

Improving our Colorectal Cancer Pathway Patient Experience

Nottingham University Hospitals NHS Trust

The PaCT Workshop: Embedding Lived Experience in Nursing Education

Winner - Strengthening the Foundation - PEN 2025

High Quality Care for Patients through Exceptional Care for Staff: UCLH Staff Engagement and Wellbeing Success Story

Winner - Staff Engagement and Improving Staff Experience 2025

West Yorkshire and Harrogate Cancer Alliance

Winner – Cancer Experience of Care Award PENA24

Seasons of Life

Overall Winner - PEN 2025

Perfect Dining Week

Manchester University NHS Foundation Trust

'Beneath The White Coat' Play

Runner Up - Staff Engagement and Improving Staff Experience 2023

Walsall Council, in collaboration with Bloxwich Community Partnership and Walsall Healthcare Trust

Winner 2024 - Partnership Working to Improve the Experience

Haemochromatosis UK

Winner 2024 - Innovative Use of Technology, Social and Digital Media

University Hospitals Bristol and Weston NHS Foundation Trust

Shortlisted Finalist - Support for Caregivers, Friends and Family - PENNA 20-21

West Yorkshire and Harrogate Cancer Alliance

Winner – Cancer Experience of Care Award PENA24

The Secret Garden - A Fresh Air Space for Everyone

Overall PENNA 2024 Winner

Improving Appointment Utilisation and Patient Experience-7-Day GP Service

Winner – Measuring, Reporting and Acting

King Cancer Collaborative Addressing Health Inequalities - Kings College Hospital NHS Foundation Trust

Winner – Cancer Experience of Care Award at PENNA23

Listening to Sign Language Users – Improving Access to How Experience Can Be Shared - Public Health Agency

Winner – Engaging and Championing the Public

Cancer Prehabilitation Service - Nottingham University Hospitals NHS Trust

Winner – Partnership Working to Improve the Experience and Personalisation of Care

Outpatient Assessment Clinics @ Dorset Health Village - Dorset's 'Think Big' Initiative

University Hospitals Dorset

Little Voices - Walsall Healthcare NHS Trust

Winner – Communicating Effectively with Patients and Families And Overall PENNA 2023 Winner

Let's Talk Cancer!

Royal Free London NHS Foundation Trust

Finding Cards – Improving the experience for friends and family on arrival at the Emergency Department

Queen Alexandra Hospital, Portsmouth Hospitals University NHS Trust

Bereavement Support Service

Calderdale and Huddersfield NHS Foundation Trust

Improving our Colorectal Cancer Pathway Patient Experience

Nottingham University Hospitals NHS Trust

Closer to Home Virtual Clinic Project

Dementia UK

Homeless Patient Guidelines Initiative

Gloucestershire Hospitals NHS Foundation Trust

Continuous Engagement & Communication Through a Pandemic

Welsh Ambulance Services NHS Trust

`Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones

Royal Cornwall Hospitals NHS Trust

Digital Patient Stories for Service Improvement

Swansea Bay University Health Board

#RehabLegend

University Hospitals Plymouth NHS Trust

The Carers Lounge

Bedford Hospitals NHS Foundation Trust

A Team Approach to Streamlining Therapeutic Apheresis Services in the North West

NHS Blood and Transplant and The Royal Liverpool and Broadgreen University Hospitals NHS Trust (RLBUHT)

Knead to Chat

Leicestershire Partnership NHS Trust

Bringing Patient Care Closer to Home in Wyre Forest

TICCS - The Integrated Care Clinics

The Story Shop - Bringing Mental Health Stories to Life

Nottinghamshire Healthcare NHS Foundation Trust

Rose Vital Tray

West Suffolk NHS Foundation Trust

Patient Encounter Leadership Programme

Frimley Health NHS Foundation Trust

Learning Disability Communication Flashcards

Barking, Havering and Redbridge University Hospitals NHS Trust

Mid Cheshire Hospitals Endoscopy Team - Withdrawal of Consent

Mid Cheshire Hospitals NHS FT

The Young Carer Identification Card: Uncovering a Hidden Population

Whittington Health

MSK – From Challenged to Great!

Medway Community Healthcare

MCHFT Surgical Ambulatory Care Unit

Mid Cheshire Hospitals NHS FT

Developing a Patient-centred Service for Neuroendocrine Cancer across South Wales through Commissioning and Co-production

Cardiff & Vale University Health Board

Patient Diaries in Intensive Care

University Hospitals Plymouth NHS Trust

Carer2Theatre - Improving the Theatre Experience for Confused Adult Patients

Nottingham University Hospitals NHS Trust

Healthy Bones Mobile Service

University Hospitals Plymouth NHS Trust

Supporting Families After Bereavement - Daisy Bereavement Centre

Barking, Havering and Redbridge University Hospitals NHS Trust

Bringing Information to Life for People with Learning Disabilities

St Mary's Sexual Assault Referral Centre

Hetty's Hospital

Global Initiative

See it My Way; Transforming Complaints and Concerns

United Lincolnshire Hospitals NHS Trust

Hospital Alcohol Liaison Team

Tameside Hospital NHS Foundation Trust

Benefits of Early Resolution in the Complaints Process

Northern Devon Healthcare NHS Trust

Little Journey: A Children's Healthcare Procedure Preparation and Support Tool

Little Journey Limited

Insight & Partnership Improving Experience for Staff and Patients

Midlands & Lancashire Commissioning Support Unit

Me First : Children and Young People Centred Communication

Common Room in Partnership with Great Ormond Street Hospital for Children

DISCOVER! Engagement Programme

The Partnership Commissioning Unit

We have a vast library of Case Studies that cover a huge range of topics, all of which highlight the best that the Patient Experience sector has to offer.

The Carers Lounge

The Story Shop - Bringing Mental Health Stories to Life

Improving our Colorectal Cancer Pathway Patient Experience

The PaCT Workshop: Embedding Lived Experience in Nursing Education

High Quality Care for Patients through Exceptional Care for Staff: UCLH Staff Engagement and Wellbeing Success Story

West Yorkshire and Harrogate Cancer Alliance

Seasons of Life

Perfect Dining Week

'Beneath The White Coat' Play

Walsall Council, in collaboration with Bloxwich Community Partnership and Walsall Healthcare Trust

Haemochromatosis UK

University Hospitals Bristol and Weston NHS Foundation Trust

West Yorkshire and Harrogate Cancer Alliance

The Secret Garden - A Fresh Air Space for Everyone

Improving Appointment Utilisation and Patient Experience-7-Day GP Service

King Cancer Collaborative Addressing Health Inequalities - Kings College Hospital NHS Foundation Trust

Listening to Sign Language Users – Improving Access to How Experience Can Be Shared - Public Health Agency

Cancer Prehabilitation Service - Nottingham University Hospitals NHS Trust

Outpatient Assessment Clinics @ Dorset Health Village - Dorset's 'Think Big' Initiative

Little Voices - Walsall Healthcare NHS Trust

Let's Talk Cancer!

Finding Cards – Improving the experience for friends and family on arrival at the Emergency Department

Bereavement Support Service

Improving our Colorectal Cancer Pathway Patient Experience

Closer to Home Virtual Clinic Project

Homeless Patient Guidelines Initiative

Continuous Engagement & Communication Through a Pandemic

`Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones

Digital Patient Stories for Service Improvement

#RehabLegend

The Carers Lounge

A Team Approach to Streamlining Therapeutic Apheresis Services in the North West

Knead to Chat

Bringing Patient Care Closer to Home in Wyre Forest

The Story Shop - Bringing Mental Health Stories to Life

Rose Vital Tray

Patient Encounter Leadership Programme

Learning Disability Communication Flashcards

Mid Cheshire Hospitals Endoscopy Team - Withdrawal of Consent

The Young Carer Identification Card: Uncovering a Hidden Population

MSK – From Challenged to Great!

MCHFT Surgical Ambulatory Care Unit

Developing a Patient-centred Service for Neuroendocrine Cancer across South Wales through Commissioning and Co-production

Patient Diaries in Intensive Care

Carer2Theatre - Improving the Theatre Experience for Confused Adult Patients

Healthy Bones Mobile Service

Supporting Families After Bereavement - Daisy Bereavement Centre

Bringing Information to Life for People with Learning Disabilities

Hetty's Hospital

See it My Way; Transforming Complaints and Concerns

Hospital Alcohol Liaison Team

Benefits of Early Resolution in the Complaints Process

Little Journey: A Children's Healthcare Procedure Preparation and Support Tool

Insight & Partnership Improving Experience for Staff and Patients

Me First : Children and Young People Centred Communication

DISCOVER! Engagement Programme

Staff Engagement the WWL Way

Best Practice Reports

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