Picker Experience Network 2025 - Book of Best Practice

The atmosphere at the University of Birmingham on Thursday, 2nd October, was one of pride and celebration, as healthcare leaders, innovators, and patient experience champions gathered for the 2025 Picker Experience Network Awards (PEN Awards). The venue brimmed with conversation, as health and social care colleagues from across the UK and around the world came together to celebrate the very best in patient experience. 

Against this backdrop of inspiration, the Southern Health and Social Care Trust with their project ‘Seasons of Life’ was announced as the overall winner of the 2025 Picker Experience Network Awards. 

Delivered in schools, ‘Seasons of Life’ recognises that grief extends beyond bereavement to include experiences such as parental separation, care placement, refugee status, and family imprisonment. Led by a multidisciplinary team, the trauma-informed initiative combines clinical expertise with creative approaches like narrative and art therapy and is inclusive of neurodiverse and ethnically diverse participants.

The Picker Experience Network Awards recognise outstanding excellence in patient experience. They celebrate projects, teams, individuals, and initiatives that have made exceptional contributions to care, engagement, service delivery, and wellbeing from the perspective of patients, carers, families, and staff. 

Ruth Evans, Founder and former Managing Director of PEN, said: 

“Congratulations to Southern Health and Social Care Trust on this fantastic achievement. The Awards are always a special occasion and today highlighted exactly why they matter. They demonstrate what is possible when care is centred around people – their needs, their voices, and their preferences. Since Picker acquired PEN, we’ve been committed to growing this platform so that person centred care can be celebrated and shared globally. This year’s winner inspired us all.”

OVERALL WINNER 2025
Southern Health & Social Care Trust, HSCNI Seasons of Life

Please see as follows all the Winners, Runner’s Up and Finalists from the Picker Experience Network Awards 2025.

Cancer Experience of Care 
WINNER Royal Devon University Healthcare NHS Foundation Trust Optimising Cancer Personalised Care and Support Offers with Digital Solutions
RUNNER UP Northumbria Healthcare NHS Foundation Trust Innovating the Traditional Lung Cancer Patient Pathway
FINALIST Hywel Dda University Health Board Leri Cancer Unit – Arts, Poetry and Health
FINALIST Royal Devon University Healthcare NHS Foundation Trust Optimising Cancer Personalised Care and Support Offers with Digital Solutions
FINALIST Cheshire and Merseyside Cancer Alliance The Urgent Cancer Care Programme
FINALIST West Yorkshire and Harrogate Cancer Alliance Dementia and Cancer Together Project  – A collaboration to improve patient experience for patients with cancer and dementia
Commissioning for Patient Experience
WINNER University Hospital Bristol and Weston The Clinical Navigator Role
RUNNER UP East of England Provider Collaborative Transforming Patient Experience “Better care, closer to home and outside of hospital where possible”
FINALIST Nottingham University Hospitals NHS Trust Maternity Patient Information Mat
Communicating Effectively with Patients and Families
WINNER University of Bristol & University of Nottingham The Lichen Sclerosus Guide: A coproduced online information resource about vulval lichen sclerosus
RUNNER UP Cheshire & Wirral Partnership NHS Foundation Trust Hear My Voice’ Co-Produced Educational Films
FINALIST Cygnet Health Care Improving the Communication and Co-Production of Discharge Pathways with Service Users
FINALIST Leeds Teaching Hospitals NHS Trust Adult Cystic Fibrosis, Patient Focus Group
FINALIST NHS Blood and Transplant Eye Donation in Palliative and End-of-life Care Settings
FINALIST Nottingham University Hospitals NHS Trust Maternity Patient Information Mat
FINALIST Nottingham University Hospitals NHS Trust Digital follow-up of high-volume low complexity (HVLC) General Surgery patients
FINALIST Warrington and Halton Teaching Hospitals NHS Foundation Trust Collaboratively improving the experience of the d/Deaf community
DAISY PEN Lifetime Achievement Award
WINNER Ann-Marie Riley University Hospitals of North Midlands NHS Trust
RUNNER UP Sarah Colebrook St.John & Elizabeth Hospital
FINALIST Jane Pickard LOROS Hospice
FINALIST June Brown NHS Grampian
Engaging & Championing the Public 
WINNER Barts Health NHS Trust Health Equity Action Leadership (HEAL) Project: A people-powered approach to transforming health equity
RUNNER UP Liverpool University Hospitals NHS Foundation Trust The Engagement Partner Programme
RUNNER UP Nottinghamshire Healthcare NHS Foundation Trust East Midlands Cancer Alliance Centre for Psychosocial Health – The Patient Involvement Collaboration
FINALIST Cedar Foundation User Forum
FINALIST Oxleas NHS Foundation Trust Importance of integrating Co-Production into whole systems quality
FINALIST University Hospital Bristol and Weston Young people setting the strategy: the Role of the Youth Involvement Group at UHBW
FINALIST University Hospitals Plymouth NHS Trust Championing the Voice of Young People
Environment of Care
WINNER Leeds Teaching Hospitals NHS Trust Supporting Every Smile: Improving the patient journey for children and young people with additional needs or neurodivergent conditions at Leeds Dental Institute
RUNNER UP Hywel Dda University Health Board Leri Cancer Unit – Arts, Poetry and Health
FINALIST Betsi Cadwaladr University Health Board Alternative to Admission (A2A) Hub
FINALIST Lancashire Care NHS Foundation Trust Working Collaboratively
FINALIST Lime Enhancing Patient Care at MFT: Lime’s Art + Music for Health Programme
FINALIST Moorfields Eye Hospital NHS Trust Improving the Hospital Experience for Children with Special Educational Needs and those that care for them
Independent
WINNER Cora Health Engaging, educating, and empowering whole communities to improve the lives of people impacted by chronic pain
RUNNER UP Cleveland Clinic London Service Excellence, You+Us=Together initiative
FINALIST CardMedic Breaking down communication barriers to enable more equitable maternity care
FINALIST Cygnet Health Care Improving Psychology Group Engagement
FINALIST Personal Homecare Pharmacy The Power of Innovation: Digital solutions within a Clinical Homecare setting
FINALIST Sciensus Pharma Improving our Complaints Process to Enhance Patient Satisfaction
International 
WINNER NFU and UMC NL Patient Experience Monitor (PEM) embedded in Dutch University hospitals
RUNNER UP Health Information and Quality Authority National End of Life Survey
FINALIST AnalytAIX Pi3.14 Breaking Barriers to Benefits  – A Multilingual Empathetic Agentic AI Agent for Inclusive Access, Insight, and Action-Across Languages, Literacy, and Borders
FINALIST Solothurner Spitäler We make listening possible – even when conditions aren’t ideal. Where there’s a will, there’s a way
Innovative Use of Technology, Social and Digital Media and Data Management and Protection 
WINNER Great Ormond Street Hospital Patient Bedside Digitisation Platform
RUNNER UP Liverpool University Hospitals NHS Foundation Trust Using technology to enhance stroke rehabilitation care  and empower patients, in both inpatients and community stroke rehab.
FINALIST AnalytAIX Empathetic Always On Support’ – Empowering Patients across Literacy. Language and Knowledge Barriers, on demand.
FINALIST Nottingham University Hospitals NHS Trust Digital follow-up of high-volume low complexity (HVLC) General Surgery patients
FINALIST Personal Homecare Pharmacy The Power of Innovation: Digital solutions within a Clinical Homecare setting.
FINALIST Sciensus Pharma The Sciensus InTouch App Improves Patient Safety
Measuring, Reporting & Acting – Using Insight for Improvement
WINNER Royal Devon University Healthcare NHS Foundation Trust The Power of Data and Voice: Innovating Patient Feedback for Real Impact
RUNNER UP NFU and UMC NL Patient Experience Monitor (PEM) embedded in Dutch University Hospitals
FINALIST Barts Health NHS Trust Empowering Champions: From Measurement to Meaningful Change
FINALIST Northumbria Healthcare NHS Foundation Trust Go Decaf!
FINALIST Nottingham University Hospitals NHS Trust The Noise at Night Project
FINALIST Nottingham University Hospitals NHS Trust Digital follow-up of high-volume low complexity (HVLC) General Surgery patients
FINALIST Southport and Formby Health Extended Service Access to Cervical Screening
Partnership Working to Improve the Experience
WINNER Southern Health & Social Care Trust, HSCNI, Seasons of Life
RUNNER UP Northern Health and Social Care Trust Connect North – Community Appointment Day
RUNNER UP University Hospital Bristol and Weston The Clinical Navigator Role
RUNNER UP Yorkshire Cancer Community Cancer SMART
FINALIST Belfast Health and Social Care Trust Make My Voice Heard: Experience of Women and Children seeking international protection (PSIP) accessing health and Social Care in Northern Ireland
FINALIST Southeastern Health and Social Care Trust Hear Our Voice’  Co-produced Lived Experience Documentary produced by people living with Dementia, facilitated and supported by Dementia NI, Southern and South Eastern Health and Social Care Trust staff
FINALIST Surrey and Sussex Cancer Alliance South East Regional Lynch Syndrome Transformation Project
FINALIST The Clatterbridge Cancer Centre The Urgent Cancer Care Programme
FINALIST University Hospitals Birmingham NFT and Word360 Transforming Accessibility at Scale: UHB and Word360’s Digital Inclusion Partnership
FINALIST Yorkshire Cancer Community Cancer SMART
Patient Contribution
WINNER – INDIVIDUAL The Independent Neurology Liaison Group The Independent Neurology Liaison Group. Service users, carers and family members working to improve patient safety, governance and accountability in health and social care
WINNER – GROUP University of Bristol & University of Nottingham The Lichen Sclerosus Guide: A coproduced online information resource about vulval lichen sclerosus
FINALIST Barts Health NHS Trust Whipps Cross Patients’ Panel – 20 years of support
FINALIST Belfast Trust New Belfast Community Palliative Care Hub – Excellence in Partnership and Collaboration.
FINALIST Cheshire and Merseyside Cancer Alliance Patient Recognition
FINALIST Cora Health Flippin’ Pain: Changing the way people think about, talk about, and treat chronic pain
FINALIST Kings College Hospital The Kings Cancer Patient Voices Advisory Group (The Voice) – Working in partnership to drive improvement at Kings
FINALIST Liverpool University Hospitals NHS Foundation Trust Liz Farrington
FINALIST Patient and Client Council Mental Health Engagement
FINALIST Public Health Agency Service User/Carer involvement in HSC system in Northern Ireland
Personalisation of Care 
WINNER Cheshire and Merseyside Cancer Alliance Using powerful stories from  patient storytellers to create significant impact, and deliver measurable and identifiable improvements to patient experience.
RUNNER UP Birmingham Community Healthcare NHS Foundation Trust and Thomas Pocklington A Vision for Sight Loss
FINALIST Calderdale and Huddersfield NHS Foundation Trust Person Centred Care
FINALIST Kent and Medway Cancer Alliance “Limbo Land”
FINALIST Moorfields Eye Hospital NHS Trust Improving the hospital experience for children with Special Educational Needs and those that care for them.
FINALIST Northumbria Healthcare NHS Foundation Trust Innovating the Traditional Lung Cancer Patient Pathway
FINALIST Shrewsbury and Telford Hospital NHS Trust Men Like Us’ – A cancer support group for Men
FINALIST Worcestershire Acute Hospitals NHS Trust #CallMe – Because names matter
Staff Engagement and Improving the Staff Experience
WINNER University College London Hospitals NHS Trust High Quality Care for Patients through Exceptional Care for Staff: UCLH Staff Engagement and Wellbeing Success Story
RUNNER UP Cedar Foundation Leading Workplace Wellbeing Through Staff Engagement and Experience
FINALIST Calderdale and Huddersfield NHS Foundation Trust Complex professional MDT
FINALIST Central & North West London NHS Foundation Trust CNWL Our Voice: Creating an Employee Experience Listening culture
FINALIST Plymouth Hospitals NHS Trust Patient and Staff Feedback Event on Abdominal Free Flap Breast Reconstruction
Strengthening the Foundation
WINNER University of Greater Manchester The PaCT Workshop: Embedding Lived Experience in Nursing Education
RUNNER UP Cardiff and Vale University Health Board The development and validation of the People’s Experience Survey for NHS Wales.
RUNNER UP Northern Health and Social Care Trust Connect North
FINALIST Barts Health NHS Trust Dementia and Delirium Mandatory Learning Training Package & Introduction Video – The Patients voice is key
FINALIST Nottingham University Hospitals NHS Trust The Noise at Night Project
FINALIST Nottingham University Hospitals NHS Trust Leaving Hospital – Improving the Joint Discharge Process
Student Patient Experience Advocate of Tomorrow
WINNER Ulster University Teddy Bear Hospital
RUNNER UP Ulster University Beyond the Prescription: Metabolic Monitoring of Atypical Antipsychotics in Primary Care
FINALIST Liverpool John Moores University LJMU Midwifery Society – advocating for students and service users
FINALIST Ulster University Improving the use of syringe drivers and anticipatory medications in primary care : a QI project in General Practice
FINALIST Ulster University Increasing the uptake of physical annual health reviews for those with severe mental illness
FINALIST University of Southampton What helps and what hinders: An exploration of self-management and living well with coexisting physical and mental long-term conditions in the community
Support for Caregivers, Friends & Family
WINNER Barts Health NHS Trust Co-Designing Compassion: Inclusive Feedback That Drives Change
RUNNER UP Healthwatch Essex Carers Voices
FINALIST Contact Contact, By Your Side Team
FINALIST Dementia UK Admiral Nurse Helpline: Dementia ‘What’s Next?’ Helpline
FINALIST NEC Care Support for patients with diabetes and a learning disability and their carers
FINALIST University Hospital Bristol and Weston Snowdrop Appeal and the Bereavement Spaces Refurbishment
Team of the Year
WINNER Patient and Client Council PCC Support in the Community
RUNNER UP East & North Hertfordshire Teaching NHS Trust Compassion in Action’  A Project on Elevating Patient Experience in the Unplanned Care Division
FINALIST Nottingham University Hospitals NHS Trust Transforming Paediatric ENT
FINALIST The Walton Centre NHS Foundation Trust Brain Tumour Therapy Coordinator Service

To access all our official photographs from the day, please click here. 

Winners presentation videos and access to all of the shortlisted submission presentations are coming soon.

For media enquiries, please contact Lucy Pickard at pressoffice@pickereurope.ac.uk or phone: 01865 632 235. 

If you enjoyed our PEN 2025 playlist, you can listen back to all our tunes from the day here.