Serco Health Limited
Nobody is ‘just a ….’. Empowering Support Staff
Strengthening the Foundation Category Winner
Contact: Cathy White – email@example.com
Serco Group plc is a UK based FTSE 250 service delivery company with a strong public service ethos and nearly 50 years’ experience in helping deliver essential services for government and public sector customers. Serco’s health business has proudly been partnering with the NHS for 25 years. We provide generalist support services in the UK and around the world and employ over 6,500 people in some of the largest NHS hospitals across the UK. Our goal is to deliver a better environment for patients, visitors and staff; deliver better value for the NHS and support better care, through enhancing the experience for all patients and their families and releasing clinicians’ time to focus on clinical care. We help customers make best use of hospital clinical assets and think innovatively to provide tailored solutions. Our work in non-clinical support for integrated health and care is helping the NHS to address some of the current challenges facing the healthcare system and to focus on delivering the high-quality care their patients need.
Nottingham University Hospitals NHS Trust (NUH)
The Chief Nurse Excellence in Care Fellowship Programme
Overall Winner of Using Insight for Improvement Category
Contact Details: Louise Bramley – firstname.lastname@example.org
Nottingham University Hospitals NHS Trust (NUH) is an aspiring American Nurses Credentialing Centre (ANCC) Magnet® organisation providing high quality and safe clinical services, and excellent staff experience. We are one of the largest Trusts in the UK and one of the largest employers in the region, employing around 15,000 people at QMC, Nottingham City Hospital and Ropewalk House. We are based in the heart of Nottingham, providing services to over 2.5 million residents of Nottingham and its surrounding communities. We also provide specialist services for a further 3-4 million people from across the region. Our portfolio of activities range across 90 clinical ward areas, approximately 1,700 beds and day-case ambulatory and midwifery community services.
PENNA 2018 – OVERALL WINNER
Nottingham University Hospitals NHS Trust
Carer2Theatre – Improving the Theatre Experience for Confused Adult Patients
Contact: Glenn Alexander – email@example.com
Our innovative project ‘Carer2Theatre’ aimed to improve the theatre experience of confused adult patients. To achieve this we proposed that all confused adults within our care should have the opportunity to be accompanied to the theatre anaesthetic room by a carer or relative pre-surgery and theatre recovery post-surgery.The national dementia strategy highlights the need to improve care for people with dementia in hospital. Family carers are the most important resource available to people with dementia.‘Carer2theatre’ supports families and patients who fall into this category.We hoped that this project would lead to a better emotional environment by providing a known reassuring face in an unfamiliar and confusing environment. This would benefit both the patient personally and the theatre team professionally.
We believed we would achieve an increase patient cooperation whilst also improving communication between the patient, relative and theatre team whereby questions could be asked by the relative both pre and post-surgery. The project was planned by a multi-disciplinary team including Orthopaedic Wards, Orthopaedic Theatres, Theatre Recovery and Anaesthesia. The trial period for the initiative has been completed and the review of feedback is underway. We hope to make this permanent standard practice across all surgical specialities.
Investing in Children
Type 1 Kidz – The Impact of Engaging Children and Young People with Type 1 Diabetes and Their Families to a Peer Support Project
Contact: Chloe Brown – firstname.lastname@example.org
Investing in Children (IiC) is a Community Interest Company based in Durham that works nationally and internationally. There are 10 employees. Using a children’s rights-based approach IiC works with children & young people from pre-school to 21 years old to help them to have a voice about things that affect them and make changes based on their suggestions and thoughts. For example, IiC facilitates the Children in Care Council, groups in a Secure Centre, health groups and Type 1 Kidz (children & young people with Type 1 Diabetes). IiC works closely with services and decision makers to make these changes happen.
While working with CYP with T1D and their families in Co. Durham & Darlington and looking at improving the hospital service it became apparent that there was a need for opportunities for them to meet, learn together and support each other. For this reason Type 1 Kidz (T1KZ) was formed and started running in Co. Durham and Darlington in 2012. The aim is to help families to have improved self-care, be more positive about the future and have greater self-belief, overall to become empowered to be healthy now and in the future. Following the success of the project in this area funding was achieved to spread the project to 4 other regions in 2014. Scoping work has been carried out in 2 other regions in the North East and Cumbria who would like to adopt the project in their region. An evaluation analysed by Sunderland University found that families that attended Type 1 Kidz for a longer period of time had more confidence and knowledge of 10 key areas than those that had attended fewer times. The project has already demonstrated that it has transferability and the success has been disseminated through presenting at National Conferences, writing Journal Articles (in January and June 2017) and winning two awards at the Quality in Care Awards 2017.
Mid Cheshire Hospitals NHS FT
Acute Medical Unit – To Take Out Medications Project
Contact: Amy Chadwick – email@example.com
This project is a compelling example of the importance of listening to patient feedback.
Issues with discharge delays trust-wide were identified through patient and public involvement initiatives. The national inpatient survey 2015 had highlighted patient concerns around the lengthy delays when waiting for discharge medication following discharge from inpatient hospital stays. Subsequently a project team led by Amy Chadwick was appointed on AMU to address these delays at a local level, with the view to disseminating and rolling out any successful interventions across other areas of the hospital. By trialling new ideas, and measuring the outcome via PDSA cycles, a robust and sustainable improvement has been implemented. Discharge delays have been significantly reduced since the introduction of the TTO printer on AMU, decreasing the delays associated with the medications aspect of the discharge process and increasing patient satisfaction. This is also being piloted on a surgical ward.
Case Study Summaries
Others to be uploaded shortly. If you are looking for a specific case study please contact us.
- Case Study – Healthy Bones Mobile Service Plymouth Hospitals NHS Trust
- Case Study – St Mary’s Sexual Assault Referral Centre
- Case Study – Barking, Havering and Redbridge University Hospitals NHS Trust Supporting Families After Bereavement – Daisy Bereavement Centre
- Case Study – Northumbria NHS Foundation Trust Palliative Care Northumbria
- Case Study – Derby Teaching Hospitals NHS Foundation Trust Flower Sculptures for Cancer Services
- Case Study – Healthwatch Essex is an independent voice for the people of Essex.
- Case Study – Global Initiative Ltd – Hetty’s Hospital
- Case Study – Public Health Wales – Listening and Learning from Children and Young People
- Case Study – Gloucestershire Hospitals NHS FT – Small Steps – Big Changes
- Case Study – Walsall Healthcare NHS Trust, Informed and Empowered
- Case Study – Leeds Teaching Hospitals Trust, Leeds Children’s Hospital TV – a 21st Century Approach to information giving
- Case Study – FAB – Frailty Assessment Base – The Ipswich Hospital NHS Trust
- Case Study – National Council For Palliative Care in partnership with Pancreatic Cancer UK, St Giles Hospice, Leeds Teaching Hospitals NHS Trust’ NHS England , Lesley Goodburn – Patient Leader and Brian Daniels – Playwright
- Case Study – FAB – Frailty Assessment Base
- Case Study – Perfect Dining Week at Central Manchester University Hospitals
- Case Study – City and Hackney Innovation Fund. NHS City and Hackney Clinical Commissioning Group (CCG) is an NHS organisation
- Case Study – NHS Go – A Health app Designed by Young People for Young People
- Case Study – Velindre Cancer Centre, Communicating Effectively – Caring for my Family with Cancer
- Case Study – Nottingham University Hospitals – Think Drink Project
- Case Study – Cambridgeshire Community Services NHS Trust
- Case Study – Baby View – Neonatal Intensive Care Video Conferencing Project, Bradford Teaching Hospital
- Case Study – The Carers Lounge, Bedford Hospital
- Case Study – NHS Blood and Transplant and The Royal Liverpool and Broadgreen University Hospitals NHS Trust (RLBUHT)
- Case Study – South Tyneside NHS Foundation Trust, Bringing Patient Experience Closer to Home
- Case Study – Frimley Health NHS Foundation Trust – Patient Encounter Leadership Programme
- Case Study – South Devon Healthcare Foundation Trust – The Effects of patient compliments on hospital staff and the need for robust data collection.
- Case Study – Wyre Forest CCG – Bringing Patient Care Closer to Home in Wyre Forest
- Case Study – Nottinghamshire Healthcare NHS Foundation Trust – Bringing Mental Health Stories to Life
- Case Study – West Suffolk NHS Foundation Trust – Rose Vital Tray
- Case Study – Medway Community Healthcare – Turning it Around When it Goes Wrong
- Case Study – Leeds Community Healthcare NHS Trust – Kissing it Better
- Case Study – Midlands & Lancashire CSU – Insight & Partnership Improving Experience for Staff and Patients
- Case Study – Common Room in Partnership with Great Ormond Street Hospital for Children
- Case Study – Partnership Commissioning Unit (Four North Yorkshire CGCs)
- Case Study – Northumbria Healthcare NHS Foundation Trust – Managing Self-Harm in North Tyneside Schools
- Case Study – United Lincolnshire Hospitals NHS Trust
- Case Study – Thameside Hospital Foundation Trust
- Case Study – Northern Devon Healthcare NHS Trust
- Case Study – Wrightington, Wigan and Leigh NHS Foundation Trust
- Dorset County Hospital
- Central Manchester University Hospitals NHS Foundation Trust
- PREVENTION: THE DDES EXPERIENCE
- Liverpool Heart and Chest NHS Foundation Trust
- Sexual Health – The Value of a Virtual Clinic
- Pharmacy Case Study – Improving Patient Information and Involvement
- NHS INSTITUTE FOR INNOVATION & IMPROVEMENT – CHILDREN AND YOUNG PEOPLE
- Insight for Improvement Regional Roadshows – 2017